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Sold me a 2016 used subaru with a busted clutch!!!
Ive had my new 2016 subaru wrx sti for two weeks now and I haven’t driven it more then 24 hours because these guys think its okay to sell a car with 85k on it and leave the original clutch in the car even though it was clearly slipping! It was literally slipping as i drove it home and its not even drivable at all as of me making this review and when i let the sales rep know i basically got brushed off like it was nothing!
If you can, avoid doing business with Lucas Emkey at Cox...
If you can, avoid doing business with Lucas Emkey at Cox Mazda. For at least a week my brother and I was contacting him to set up a test drive. Then when we were able to set up a Test drive, Lucas then sent me an email saying the car has been sent to an auction. He was dumb enough to ask me if I wanted a different vehicle. People who buy Saabs or search ONLY for Saabs do NOT want another vehicle. The car was taken off of the website for less than a day. Then I saw it back on the website. Lucas didn’t try to contact me to tell me that it was available. When I called the business the next day, I spoke with the secretary, who cut me off while speaking and said she was going to transfer me over to the manager. She then transferred me to a line that just disconnected. She knew what she was doing. Avoid this establishment like the plague. He was dumb enough to ask me if I wanted a different vehicle. People who buy subs or search for subs do not want another vehicle..
Stay away from this dealership! I had my car serviced...
Stay away from this dealership! I had my car serviced last weekend. They failed to order the parts needed so while I was there I scheduled to come in again the following week. I woke up early this morning and drove thirty minutes to this dealership only to be told I'm not on the schedule. I spoke with the manager and he was rude, completely unapologetic and accepted no blame whatsoever. He said I could wait there the whole day and MAYBE they could fit me in. In fact, he blamed ME for not noticing I wasn't receiving reminder emails about my appointment! What a total FAIL.
Stephany Delgado is the best salesperson!
I found a car on Cox Mazda website that I wanted to purchase. Stephany responded quickly to my email and gave me all the information I needed. I live in Naples so I rented a car to drive to dealership. Stephany took care of returning the rental for me and even paid for it ! She was super nice and I felt more like I made a new friend instead of the normal painful car buying process. She went out of her way to make it easy, even giving me a map of local places to see on my drive home so I could really enjoy my convertible. After the sale when I have had questions about the warranty or anything she is always there for me. I told her manager she deserves a bonus!
Here at Cox Mazda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Brian, you enjoyed your experience with Stephany, and it was a pleasure having you at the dealership. We appreciate your review! Frank Underwood 941-749-2711
Full Disclosure - Not
DO NOT DO BUSINESS WITH THIS ORGANIZATION! If I could I would give them -5 Stars, yes that's a MINUS! For the record I have purchased two Mazdas from Cox Mazda in the past 16 months. First a 2019 CX-5 in the Summer of 2019. I was so impressed with the product, that I shopped for a CX-9 Grand Touring this past month. I found one on their Website, made an appointment. Upon arrival at the dealership they couldn't find the vehicle. stating they sold it that morning. I was offered nothing else, not even a test drive which my wife had requested. We left. The next day I followed up with Cox, since the vehicle was still on the website. Returned to Cox Mazda, looked at the car, and attempted to negotiate a price. All this was at the Cox Mazda dealership. A week later I returned to try again. On this visit I was told the car was at Cox Chevrolet. Huh!!! We came to terms on a trade and price .When I took delivery, it entailed a walk to the main entrance, told my car was out there, and handed one (1) FOB. When I questioned only one FOB?, I got an empty and demeaning response(s)!!!! I was then told I could purchase one from Mazda Parts $350 - $400. Nowhere on this car's website listing or during negotiations was it noted that it came with only one FOB!!!! I have purchased many new and pre-owned cars, always with full disclosure. Not at Cox Mazda. As for a member (per Website) of the Cox Family being embedded in the Organization, good luck speaking to one. There is a major "firewall" protecting them from their customers. On many counts this group plays a big time "shell game". Hang on to your wallet when shopping with them. In the future I will not purchase a vehicle from any Cox dealership. In addition, I now question my conviction in the Mazda product. On one positive note, Mazda Service has been awesome. Service and Parts Consultants Jason and Trevor - they're the Best, professional, knowledgable, honest, and customer service.
Stuart, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Frank Underwood 941-749-2711
Stephany was a pleasure to work with! Great experience...
Stephany was a pleasure to work with! Great experience from my initial inquiry to having the keys placed in my hand. I felt valued as a customer and am delighted, overjoyed and simply put, HAPPY, with my Mazda purchase from Cox Mazda. Zoom, Zoom!
Thank you so much for your wonderful review! We are thrilled that Stephany had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Mazda, and we thank you for choosing Cox Mazda! Frank Underwood 941-749-2711
Excellent Support from Mark Brown (Internet Sales)
We needed a reliable used car for an elderly family member. Mark was extremely supportive throughout the entire process and quickly addressed all of our specific concerns. I believe we received the vehicle for a fair price, and my family member was extremely pleased with the purchase. I would not hesitate to recommend Mark to anyone I know who is searching for a new or used vehicle.
I purchased my Mazda from Cox in 2011 and have had all my...
I purchased my Mazda from Cox in 2011 and have had all my service done there. I have to say that the Service Department is awesome. If ever a problem is encountered, they will do whatever it takes to make it right. They are very accommodating to the customer and attempt to incur as little inconvenience as possible. I have been extremely satisfied, not only with my Mazda, but also in my service-related dealings with Cox Mazda.
Prepped in a hurry
After driving our new CX5 for a bit over a month I figured it was time to check the air pressure on the tires. Surprised to say the least! Tires are supposed to have 35# of air. Ours ..........52#. The vehicle was prepped while we sat there and was done quickly. I should have gone home right away and checked them. But the tires today were cold today. The CX was last out at 11:00 pm and when I checked today. @ 2 pm they were 53#. Sorry no excuse why tires had come over inflated!
I am very happy with Cox Mazda Stephen was amazing every...
I am very happy with Cox Mazda Stephen was amazing every person I dealt with was professional and the buying process was great 👍 thank you therr was no pressure and that really made this experience a gem!!!!!