Cox Mazda

We had an amazing experience working with Stephen Wilkinson during our time there. I would gladly send anyone looking for a Mazda his way!! He made the whole experience great from start to finish.

I wanted to purchase a vehicle here through Stephen. I found a car I liked and purchased at another dealership, but I planned on heading back to Mazda of Cox to buy a car for my disabled, first responder father. Since I didn't buy a car from Stephen fast enough, he told me to, verbatim, "Go F*** Myself." I am glad I did not purchase a car from a place that openly disrespects people who put their lives on the line for OUR lives.

"Beware! This dealer tried to sell me a car with two minor accidents as a clean title, accident-free car. They sent me an AutoCheck report that did not show the minor accidents. When I asked for a Carfax report, they said they don't work with Carfax. Now I know why, after I had to pay for the Carfax report to find out about this dishonest dealer. Please be cautious and ask all questions, and don't be fooled by them.

Carolyn was exceptional. She catered to all our needs, she made sure to get everything we asking for. She went above and beyond and even helped take care of our two toddlers during the transaction. She is like family now and got us the best deal possible with all care in the world. Trevor was also so helpful. Best experience 20 out of 10

I went to Cox Mazda over the weekend to look at new vehicles. We made our appointment with Stephen who was recommended to us. He was a pleasure to work with from beginning to end and made the whole experience enjoyable. Stephen helped us pick out the perfect vehicles to fit our needs and budget. When our lease is up, we will definitely be back to see him and Mazda!

Working with the salesman,Brian, & finance manager, Jason was both easy & efficient. First time at the dealership & will be happy to return for future service.

We were looking for a CX 5 turbo in a specific color and Carolyn (our sales person) was able to work with Frank to locate the car so we could make the purchase. Carolyn was very knowledgeable and provided many details both before and after the purchase regarding our SUV. Overall was a great experience!

We had so many problems with other dealers but here was amazing super fast, friendly and patient, they even got us a way better deal. Super thankful with Stephen and everyone.

Purchased my Mazda elsewhere, unfortunately due to a lack of interest on the part of the Cox Mazda salesman that I dealt with then who is no longer with the company. But suffice it to say, I have had my vehicle serviced by Cox since its purchase and I can't say enough about the service. It's been long believed that a vehicle is best serviced at the selling dealer to get the best in service, customer and otherwise. But Cox Mazda has proved that to be false. Bobby the manager has been a hands on manager always going above and beyond to make my visit a pleasant one AND my service done right. But I must say, Travis Meeler is bar far the best service advisor ever. Out of a handful of visits to Cox Mazda Service, I had never had Travis until today, yet I knew of him because despite having my car handled by other advisors, he has always been the most reachable, the most approachable and the quickest to respond with answers to my questions or concerns. So I was extremely pleased to have Travis work with me today on an unexpected issue with my vehicle that would have rendered it undriveable, if not for Travis's assistance and the service of the mechanic who quickly worked on my vehicle and diagnosed the problem. Having little expectations I would be out before sundown, Travis was upfront and honest, giving me realistic expectations. Fortunately, my vehicle's issue was far less than what it could have been, and walaa! I was out of there in time to return to work. Clearly Travis is not just a great employee and Service Advisor, but a great co-worker, as is Chelsea, as Chelsea came to me when my car was finished, since Travis had stepped out for lunch, and gave me the rundown and closed me out so I wouldn't have to wait for his return. Teamwork of this magnitude where the customer is the one to benefit, is commendable and certainly will keep me coming back. Similarly, regardless of who my Service Advisor had been in the past, any calls made to which Travis responded, were handled and answered. Travis never made me feel like I was not his responsibility and I would have to wait on my Service Advisor. Happy to say, going forward, I will be having Travis take care of my vehicle. Who can pass up, consistent honest, concise and friendly service? Thank you Travis for making my issue today, a relatively non-issue with minimal inconvenience.

Purchased my Mazda elsewhere, unfortunately due to a lack of interest on the part of the Cox Mazda salesman that I dealt with then who is no longer with the company. But suffice it to say, I have had my vehicle serviced by Cox since its purchase and I can't say enough about the service. It's been long believed that a vehicle is best serviced at the selling dealer to get the best in service. But Cox Mazda has proved that to be false. Bobby the manager has been a hands on manager always going above and beyond to make my visit a pleasant one AND my service done right. And while my previous Service Advisor on at least 2 occasions was lacking in customer service and people skills, I must say, Travis Meeler is not. He is bar far the best service advisor ever. Out of a handful of visits to Cox Mazda Service, I had never had Travis until today, yet I knew of him because despite having my car handled by other advisors, he has always been the most reachable, the most approachable and the quickest to respond with answers to my questions or concerns. So I was extremely pleased to have Travis work with me today on an unexpected issue with my vehicle that would have rendered it undriveable, if not for Travis's assistance and the service of the mechanic who quickly worked on my vehicle and diagnosed the problem. Having little expectations I would be out before sundown, Travis was upfront and honest, giving me realistic expectations. Fortunately, my vehicle's issue was far less than what it could have been, and walaa! I was out of there in time to return to work. Clearly Travis is not just a great employee and Service Advisor, but a great co-worker, as is Chelsea, as Chelsea came to me when my car was finished, since Travis had stepped out for lunch, and gave me the rundown and closed me out so I wouldn't have to wait for his return. Teamwork of this magnitude where the customer is the one to benefit, is commendable and certainly will keep me coming back. Similarly, regardless of who my Service Advisor had been in the past, any calls made to which Travis responded, were handled and answered. Travis never made me feel like I was not his responsibility and I would have to wait on my Service Advisor. Happy to say I learned today I can request my Service Advisor, so going forward, I will be having Travis take care of my vehicle. Who can pass up, consistent honest, concise and friendly customer service? Thank you Travis for making my issue today, a relatively non-issue with minimal inconvenience.