Advantage Chevrolet

I have called on 3 used cars that were advertised at attractive prices in the last three weeks. First car, the salesman indicated was in an accident... recently and no longer available, then they proceeded to advertise the same car with 2 price drops int he following week. Contacted Cars.com to report this and they suggested I write a review on their website. Next car, they indicated was sold, but then advertised in following week and dropped price. Third car, salesman said he would check on a few questions I had and call me back....five days later, his manager has not given him any information on the car and not sure if they serviced it yet....but they just dropped the price on it this morning. So, I decided to write a review.... Bottom line, the ads placed by this dealer on Cars.com that appear to be "Good Deals", the cars seem to not be available....but, "they can help you with another car that is advertised at a higher price? I think these are deceptive advertising practices so fellow car buyers beware before you waste a lot of time trying to chase down cars at this dealership.

What appeared to be a good price was heavily padded with excess fees and markups. Please note, my salesman was very courteous and helpful, but appears... his hands were tied from higher up. They would not budge off of the list price of the vehicle. Since they were fairly competitive I decided I could live with this. Then the shady practices came to light. Doc fee almost double what their own website advertises, which was already high. "Fees" in excess of $1700 on a used vehicle which included me paying for transportation for a car already on their lot (I did not order it), detailing, etc, etc. Some things missing from the vehicle as well. All in all, do not go there thinking you are only going to pay the advertised price. Given the shady markups on the price, I'm afraid of what finance would have offered me. All in all I would say 2 and a half stars but that wasn't an option. Follow up - Tried contacting Krystal and was forwarded to voicemail. Left message. I was subsequently contacted by the general sales manager who said they would get back to me in about an hour. 6 hrs later no response. Price on the vehicle was lowered online without anybody reaching out. Seems unscrupulous or a severe lack of communication. Can't figure out what the dealer is up to, but doesn't look legit.

Well let me start by saying that I always have a great experience at this dealership. The staff is always friendly and I'm greeted with a smile all the... time. I have been treated like family since day one. They have excellent customer service. They are truly committed into providing professional service and clearly shows because I always come back to them when in need of a vehicle. My salesman Ernie Jimenez has always provided me with great assistance. I came in to purchase a brand new 2017 Chevy Silverado LTZ Z71 that I had seen on the internet because they had the best price. Ernie brought in the paperwork and after reviewing my options we came to an agreement and signed and moved on to finance. My finance manager was Mark Brown he was extremely helpful and answered all my questions. After some small talk found out we shared similar experience as far as work. He had once done my job as a railroader. He had some great stuff to tell me about his experience as a railroader. After our conversation mark brown provided me with exceptional service and got me to finance my vehicle with ease. I would definitely recommend this dealership To anyone that wants to purchase or lease a vehicle and wants to be treated as family.

What appeared to be a good price was heavily padded with excess fees and markups. Please note, my salesman was very courteous and helpful, but appears... his hands were tied from higher up. They would not budge off of the list price of the vehicle. Since they were fairly competitive I decided I could live with this. Then the shady practices came to light. Doc fee almost double what their own website advertises, which was already high. "Fees" in excess of $1700 on a used vehicle which included me paying for transportation for a car already on their lot (I did not order it), detailing, etc, etc. Some things missing from the vehicle as well. All in all, do not go there thinking you are only going to pay the advertised price. Given the shady markups on the price, I'm afraid of what finance would have offered me. All in all I would say 2 and a half stars but that wasn't an option.

I found on Facebook marketplace a 2008 Dodge Grand Caravan. Andrew Fitzpatrick approached and greeted me. I told him what I was looking for. I looked... and test drove the van and he was patient and did not pressure me at all to buy it. We came back did all sales paperwork and I paid let him know I would be back on the following day to pick it up. I called ahead the next day and the van was cleaned and ready for me to take. Just had to finish the paperwork and away I went. I have bought many car at dealerships over the years and this by far was the most pleasant experience. In my opinion it didn't matter if that bought a $4000 used minivan or a $60,000 new truck. He was patient, courteous, and non pressure at all. I would definitely come back to buy another vehicle there.

Undoubtedly Exceptional Customer Service! If you are in doubt, rest be assured you will be in GREAT HANDS. Josh Miller is DEFINITELY your GO-TO SALESMAN.... Provided me with everything I needed from start to finish. Finance Manager Fabian was also exceptional and made the back end process so smooth and quick! Phenomenal Team!

I made the appointment for my elderly mother to bring in her Certified Pre-Owned Chevrolet Malibu for a scheduled "covered" service appointment that included... an oil change, tire rotation and multi-point inspection. I notified the service advisor beforehand that my mother often heard a loud metallic bang or clank when she shifted the Malibu from park into reverse after a cold start. I was informed that she would not be charged to inspect the issue and if it were detected it would be repaired under warranty. The vehicle is extremely well maintained, has around 14K miles, looks, drives and smells brand new still, plus it is garage kept. Advantage Chevrolet couldn't duplicate the noise (that I fear is transmission related) but proceeded to charge my mother $180 for the inspection. After a short exchange they reduced it to $90. So a fully covered CPO vehicle with 14K miles with a CPO bumper to bumper warranty & a 5 yr/60,000 mi powertrain warranty apparently isn't covered at Advantage Chevrolet. Be prepared to be taken Advantage of at Advantage Chevrolet where they prey on the elderly.

Spoke with Dan Rekstad internet sales. Confirmed availability of vehicle and price, made appointment. Vehicle stated was there. Salesman Andrew Fitzpatrick... showed us vehicle, very knowledgeable and answered all our questions. Price quoted price sold. Very happy with smooth transaction. Would recommend and purchase again from this dealer.

I had been on line searching for 2019 Cadillac XTS or 2019-2020 Impala. I have found the cars.com website easy to use. While looking at a 2020 Impala... on the Advantage Chevrolet Hodgkins website, I inadvertently hit a chat key. The very next day, I was contacted by Brent Gilliland, the Internet Sales Rep. We missed each other several times but finally connected. He was a joy to speak with. I had been in the car business for over 40 years, so I know my way around. Brent was so forthright and accommodating. He made notes of my needs and wants. He will keep me informed of units that may work out for me. If he is any example of the business structure at Advantage Chevrolet Hodgkins, they will certainly be a number one choice for a future purchase.

Shawn Bell was very friendly and an excellent help. Showed us the vehicle we we’re interested in, test drove it and walked out with keys to our new vehicle!