Mercedes-Benz of South Bay

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4.5
(2,015 reviews)
Visit Mercedes-Benz of South Bay
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–7:00pm
New (888) 448-7530 (888) 448-7530
Used (888) 410-1805 (888) 410-1805
Service (877) 589-2712 (877) 589-2712

Inventory

See all 717 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2005.
We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one no-haggle price and comes with a 5-day return policy. Plus we?ll buy your car and give you a check the same day even if you don?t buy one from us. Now that?s easy. Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.5
(2,015 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

The whole team did a great job, attending to all my

The whole team did a great job, attending to all my requests. From the minute I drove in everyone was attentive. Mercedes-Benz of South Bay is the only dealer I go to.

5.0

The whole team did a great job, attending to all my

The whole team did a great job, attending to all my requests. From the minute I drove in everyone was attentive. Mercedes-Benz of South Bay is the only dealer I go to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

My visits for services have been outstanding with my

My visits for services have been outstanding with my Advisor Christopher. Is honest and sincere. He keeps me updated throughout the day. Very professional. The staff are very friendly and helpful. From the greeter, porters, and cashier. Thank You all.

5.0

My visits for services have been outstanding with my

My visits for services have been outstanding with my Advisor Christopher. Is honest and sincere. He keeps me updated throughout the day. Very professional. The staff are very friendly and helpful. From the greeter, porters, and cashier. Thank You all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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3.0

Internet sales manager is unable to close the deal as

Internet sales manager is unable to close the deal as initially agreed sales/lease price amount. Have to re-negotiate the price all over again.. spent almost 7 hours at dealer to finalized the lease deal.

3.0

Internet sales manager is unable to close the deal as

Internet sales manager is unable to close the deal as initially agreed sales/lease price amount. Have to re-negotiate the price all over again.. spent almost 7 hours at dealer to finalized the lease deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Service is great our service advisor Natalie is always

Service is great our service advisor Natalie is always prompt and there when you need her.

5.0

Service is great our service advisor Natalie is always

Service is great our service advisor Natalie is always prompt and there when you need her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Lakisha, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Great job very helpful staff was nice and I was in and

Great job very helpful staff was nice and I was in and out in a few hours for my tire sensor

5.0

Great job very helpful staff was nice and I was in and

Great job very helpful staff was nice and I was in and out in a few hours for my tire sensor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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3.0

I really like the Dealership, the best Service

I really like the Dealership, the best Service Representative is Naomi in my opinion. Very understanding and professional. I didn't have a good experience with someone name April, but the rest have all been nice.

3.0

I really like the Dealership, the best Service

I really like the Dealership, the best Service Representative is Naomi in my opinion. Very understanding and professional. I didn't have a good experience with someone name April, but the rest have all been nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (310) 513-5300 so we can assist you further.

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4.0

I always enjoy the assistance I get from the personnel.

I always enjoy the assistance I get from the personnel. They always have tea for non- coffee drinkers.

4.0

I always enjoy the assistance I get from the personnel.

I always enjoy the assistance I get from the personnel. They always have tea for non- coffee drinkers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

My advisor Frank was terrific and so knowledgeable .

My advisor Frank was terrific and so knowledgeable .He took the time to explain what needed to be done. I felt very comfortable speaking to him as well as leaving my car at the dealership. Frank kept in touch with me and let me know that the car was being serviced, and everything was properly addressed . I will continue to be a loyal customer because of all of the employees.

5.0

My advisor Frank was terrific and so knowledgeable .

My advisor Frank was terrific and so knowledgeable .He took the time to explain what needed to be done. I felt very comfortable speaking to him as well as leaving my car at the dealership. Frank kept in touch with me and let me know that the car was being serviced, and everything was properly addressed . I will continue to be a loyal customer because of all of the employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Frank here at Mercedes-Benz of South Bay! If you ever need help, just give us a call. Happy motoring!

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1.0

I took my car for service on Nov 2, 2023, the service

I took my car for service on Nov 2, 2023, the service advisor Cesar gave me estimates. I reviewed and decided just to do #K, and agreed $4455.96 for replacement 2 of the Front Airmatic Suspension Air Struts(I asked why I can’t just replace 1, he told me I must replace 2). A few days later, Cesar contacted me, they were unable to find the original parts, have to use off-brand ones, so they gave me a discount, at the end I paid $3257.91 on Nov 9. After I drove my car home, I found out the back Airmatic Suspension Air Struts were leaking air(they were no problems before, the technician checked and not recommended to replace). I contacted Cesar on Nov 10, he told me to bring the car back on Nov 14. They told me they didn’t touch the back Air Struts and they will charge me $3772 again to fix the back problem. I don’t want to keep wasting money, so I requested a 50% refund for the previous repair since they didn’t fix it properly. I went to talk to the manager in the morning on Nov 17, and she denied my request. I picked up my car in the afternoon, and asked Cesar to give me the brand of the parts they used, and found out they just replaced 1 Air Strut, not Qty 2.00 clearly described on the estimated paper #K. Not an honest dealer!

1.0

I took my car for service on Nov 2, 2023, the service

I took my car for service on Nov 2, 2023, the service advisor Cesar gave me estimates. I reviewed and decided just to do #K, and agreed $4455.96 for replacement 2 of the Front Airmatic Suspension Air Struts(I asked why I can’t just replace 1, he told me I must replace 2). A few days later, Cesar contacted me, they were unable to find the original parts, have to use off-brand ones, so they gave me a discount, at the end I paid $3257.91 on Nov 9. After I drove my car home, I found out the back Airmatic Suspension Air Struts were leaking air(they were no problems before, the technician checked and not recommended to replace). I contacted Cesar on Nov 10, he told me to bring the car back on Nov 14. They told me they didn’t touch the back Air Struts and they will charge me $3772 again to fix the back problem. I don’t want to keep wasting money, so I requested a 50% refund for the previous repair since they didn’t fix it properly. I went to talk to the manager in the morning on Nov 17, and she denied my request. I picked up my car in the afternoon, and asked Cesar to give me the brand of the parts they used, and found out they just replaced 1 Air Strut, not Qty 2.00 clearly described on the estimated paper #K. Not an honest dealer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hi Joseph, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

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5.0

Always experience excellent customer service.

Always experience excellent customer service. We are repeat customers and will continue to be served by this excellent dealership!!

5.0

Always experience excellent customer service.

Always experience excellent customer service. We are repeat customers and will continue to be served by this excellent dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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See all 2015 reviews