Reviews
Natalie was awesome.
Natalie was awesome. Professional and friendly. Service and brake pads. Suggested only front brake pads were necessary. And tire rotation. Car was clean and ready early for pickup. Have been a customer for 20 plus years.
Natalie was awesome.
Natalie was awesome. Professional and friendly. Service and brake pads. Suggested only front brake pads were necessary. And tire rotation. Car was clean and ready early for pickup. Have been a customer for 20 plus years.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Monika Travis has always been professional, honest and
Monika Travis has always been professional, honest and reliable sales person in Mercedes Benz of South Bay. She follows up every detail with customer and make sure customer is happy and satisfied . She is highly recommended.
Monika Travis has always been professional, honest and
Monika Travis has always been professional, honest and reliable sales person in Mercedes Benz of South Bay. She follows up every detail with customer and make sure customer is happy and satisfied . She is highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great over all experience, was clear about the details,
Great over all experience, was clear about the details, patience with me understanding the numbers, no pressure, and nothing but class at Mercedes Bens of South....
Great over all experience, was clear about the details,
Great over all experience, was clear about the details, patience with me understanding the numbers, no pressure, and nothing but class at Mercedes Bens of South....
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good sales representative.
Good sales representative. Fair comments and not too pushing to sell. I saw the car unprepared not washed nor serviced. Later they got it ready to view again.
Good sales representative.
Good sales representative. Fair comments and not too pushing to sell. I saw the car unprepared not washed nor serviced. Later they got it ready to view again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I have had hybrid or electric cars the last 10 years.
I have had hybrid or electric cars the last 10 years. I wanted an electric SUV. I looked at 7 different vehicles. The Mercedes by far was superior. I also feel like it tracks to accurate mileage/battery life more accurately than my Tesla and I don?t have to charge as often. I highly recommend. Plus the car buying experience was wonderful with Kevin and Demetrii. Pay them a visit - you won?t be disappointed
I have had hybrid or electric cars the last 10 years.
I have had hybrid or electric cars the last 10 years. I wanted an electric SUV. I looked at 7 different vehicles. The Mercedes by far was superior. I also feel like it tracks to accurate mileage/battery life more accurately than my Tesla and I don?t have to charge as often. I highly recommend. Plus the car buying experience was wonderful with Kevin and Demetrii. Pay them a visit - you won?t be disappointed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The team at Mercedes was professional, kind and easy to
The team at Mercedes was professional, kind and easy to work with. I would highly recommend stopping by if you are in need of a car.
The team at Mercedes was professional, kind and easy to
The team at Mercedes was professional, kind and easy to work with. I would highly recommend stopping by if you are in need of a car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent experience purchasing my AMG EQE SUV.
Excellent experience purchasing my AMG EQE SUV. Everyone was super helpful, professional and friendly. I was immediately set up with a service advisor contact I can text with any questions. Sales person was great and responsive. Overall highly recommend.
Excellent experience purchasing my AMG EQE SUV.
Excellent experience purchasing my AMG EQE SUV. Everyone was super helpful, professional and friendly. I was immediately set up with a service advisor contact I can text with any questions. Sales person was great and responsive. Overall highly recommend.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Heather, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Very accommodating and friendly.
Very accommodating and friendly. Listens to your needs and wants. Transaction went well without any issues.
Very accommodating and friendly.
Very accommodating and friendly. Listens to your needs and wants. Transaction went well without any issues.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The service team was very helpful and very professional.
The service team was very helpful and very professional. The car problem was resolved in a timely manner manner with loyalty discount for the service.
The service team was very helpful and very professional.
The service team was very helpful and very professional. The car problem was resolved in a timely manner manner with loyalty discount for the service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Delia, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
After experiencing dismissive and biased service at
After experiencing dismissive and biased service at Mercedes-Benz Downtown Los Angeles, I had firmly decided to part ways with the brand. However, my partner encouraged me to give it another chance and brought me to Mercedes-Benz South Bay. Still hesitant and unimpressed, I browsed the showroom unsure of my next move. As I was preparing to leave, I was warmly approached by someone with a calm demeanor and bright smile—K'Lee, who I would soon learn is Mercedes-Benz’s best-kept secret in Client Care. Her attentiveness, patience, and genuine interest in understanding my needs made all the difference. She never rushed the process and remained supportive as I spent hours—and even days—deciding on the right vehicle. Despite an unexpected travel delay, K'Lee made sure every aspect of my experience was seamless. She coordinated with sales, finance, and service staff to ensure I felt welcomed and well taken care of. Thanks to her, I not only renewed my confidence in the Mercedes-Benz brand but also walked away with a car I absolutely adore—my GLC AMG 63! K'Lee truly sets the standard for client service, and I’m incredibly grateful for the care and professionalism she brought to my car-buying journey.
After experiencing dismissive and biased service at
After experiencing dismissive and biased service at Mercedes-Benz Downtown Los Angeles, I had firmly decided to part ways with the brand. However, my partner encouraged me to give it another chance and brought me to Mercedes-Benz South Bay. Still hesitant and unimpressed, I browsed the showroom unsure of my next move. As I was preparing to leave, I was warmly approached by someone with a calm demeanor and bright smile—K'Lee, who I would soon learn is Mercedes-Benz’s best-kept secret in Client Care. Her attentiveness, patience, and genuine interest in understanding my needs made all the difference. She never rushed the process and remained supportive as I spent hours—and even days—deciding on the right vehicle. Despite an unexpected travel delay, K'Lee made sure every aspect of my experience was seamless. She coordinated with sales, finance, and service staff to ensure I felt welcomed and well taken care of. Thanks to her, I not only renewed my confidence in the Mercedes-Benz brand but also walked away with a car I absolutely adore—my GLC AMG 63! K'Lee truly sets the standard for client service, and I’m incredibly grateful for the care and professionalism she brought to my car-buying journey.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!