Mercedes-Benz of South Bay

The whole team did a great job, attending to all my requests. From the minute I drove in everyone was attentive. Mercedes-Benz of South Bay is the only dealer I go to.

My visits for services have been outstanding with my Advisor Christopher. Is honest and sincere. He keeps me updated throughout the day. Very professional. The staff are very friendly and helpful. From the greeter, porters, and cashier. Thank You all.

Internet sales manager is unable to close the deal as initially agreed sales/lease price amount. Have to re-negotiate the price all over again.. spent almost 7 hours at dealer to finalized the lease deal.

Service is great our service advisor Natalie is always prompt and there when you need her.

Great job very helpful staff was nice and I was in and out in a few hours for my tire sensor

I really like the Dealership, the best Service Representative is Naomi in my opinion. Very understanding and professional. I didn't have a good experience with someone name April, but the rest have all been nice.

I always enjoy the assistance I get from the personnel. They always have tea for non- coffee drinkers.

My advisor Frank was terrific and so knowledgeable .He took the time to explain what needed to be done. I felt very comfortable speaking to him as well as leaving my car at the dealership. Frank kept in touch with me and let me know that the car was being serviced, and everything was properly addressed . I will continue to be a loyal customer because of all of the employees.

I took my car for service on Nov 2, 2023, the service advisor Cesar gave me estimates. I reviewed and decided just to do #K, and agreed $4455.96 for replacement 2 of the Front Airmatic Suspension Air Struts(I asked why I can’t just replace 1, he told me I must replace 2). A few days later, Cesar contacted me, they were unable to find the original parts, have to use off-brand ones, so they gave me a discount, at the end I paid $3257.91 on Nov 9. After I drove my car home, I found out the back Airmatic Suspension Air Struts were leaking air(they were no problems before, the technician checked and not recommended to replace). I contacted Cesar on Nov 10, he told me to bring the car back on Nov 14. They told me they didn’t touch the back Air Struts and they will charge me $3772 again to fix the back problem. I don’t want to keep wasting money, so I requested a 50% refund for the previous repair since they didn’t fix it properly. I went to talk to the manager in the morning on Nov 17, and she denied my request. I picked up my car in the afternoon, and asked Cesar to give me the brand of the parts they used, and found out they just replaced 1 Air Strut, not Qty 2.00 clearly described on the estimated paper #K. Not an honest dealer!

Always experience excellent customer service. We are repeat customers and will continue to be served by this excellent dealership!!