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I was pleasantly surprised with my service at Love Honda. I bought my pre owned civic from them a few years back, and decided to go in now to see if I... could potentially get some sort of upgrade. My salesman was Lance, and he was nothing short of amazing! He was very personable, he listened to my wants, he was determined, knowledgeable, and most important, he was kind. He wasn’t one of those intimidating salesman that make you not want to buy a car! He worked with me for hours trying to find the perfect fit to make me happy. I ended up leaving without a car, because of my own circumstances, but I highly recommend meeting with Lance if you want to buy a new car! You won’t be disappointed!
I purchased a used 2015 Hyundai Genesis Coupe from Love Honda. When we got the car home, we opened the truck and removed a weather tech rubber mat to find... the trunk carpet full of mold. I removed the spare tire cover to find an inch of standing water in the trunk. The floor boards in the back seat were flooded as well. The car was never inspected by Love Honda. I was charged a $699 delivery fee when the dealer did nothing to the car. This fee is for cleaning a car and making sure it is in a good condition to be sold. Nothing was done, but they still charged me $699 delivery fee. The car needed two back windows, 2 rear brake light gaskets and the sunroof track needed to be cleaned of debris to unclog the drain in the roof. The battery died on us after a week which they replaced. We drove an hour a week later to have the car detailed as promised and another item taken care of. No one showed to detail the car after we drove an hour. We were told to come back like it was a 10 minute drive. I would not recommend buying a new or used car from this dealership!
Went to check out the 2017 Honda CRVs. The sales rep, Jerry Reed, was so patient and helpful that we spent several hours there culminating in the purchase... of a new 2017 Honda CRV. This was the first (and last!) dealership we visited. I usually go to many dealerships over many days. I am definitely never an impulse buyer, but Jerry's 'soft-sell' quickly won over my wife and I. When we took delivery of the vehicle he gave us all the time we needed to go over the features of the vehicle and any other questions we might have. My wife and I are extremely satisfied with Love Honda in general and Jerry Reed in particular.
Thank you very much for choosing us, Bill! We're delighted to hear Jerry was able to get you in a new CRV. His ability to provide the best possible se...rvice for his customers is why he's a great asset to our team at Love Honda. If there's anything else we can help you with, please do not hesitate to ask. Jerry or anyone at Love Honda will be more than happy to help. Enjoy the new CRV!
The biggest problem that we thought could be a problem in the future would be the wait time. The staff were very friendly and knowageable and friendly.
Glenn was so nice and helpful as always. I know that it'll always be a quick and easy oil change and service every time I come to love Honda.
Salesmen & Loan officer did a great job . Price of 2019 CRV was fair. Trade in was a fair price also. Would consider buying a car here again.
It is always a pleasure working with your dealership. Jodie always takes good care of me. The phone system was a problem, and someone got back to quickly... and I was able to schedule an appointment a few hours later. It was a minor repair.
My experience at LOVE HONDA was amazing!!! I went in for an oil change and the mechanic saw an issue with my car... He took the time to take the tires... off and point out a dangerous problem that I was unaware of and then because of the extra time it took to complete my service... I was not charged... In my lifetime, I have Never experienced such true concern from a large prosperous company... Thank You LOVE HONDA... I will be your loyal customer for LIFE?
Very good service overall. Came in early for my appointment and was taken care of in a timely manner. Very knowledgeable staff that took the time to explain... everything that was done so that we as new Honda owners were very comfortable with. No doubt this location puts the customer first.
We recently moved here after over 40 yrs in Ft Myers. Love Honda is by far the best dealership we have ever dealt with. It was the easiest and fastest... transaction from the moment we walked in. Also had an opportunity to deal with service for a few upgrades to my vehicle and were very pleased also.