Reviews
Write a reviewQuality sales and service!
David Schunk was our salesman this time around. This is our second new car purchase from Kisselback and we will always be back for any cars we need. Now that all of our cars are Fords, we never have to go get service anywhere else...the service department is unmatched anywhere and never try to sell you something you do not need! Way to go Kisselback Ford, keep up the good work in keeping the customers and employees happy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Seamless, efficient and comfortable process.
This is my families third car purchase from Kisselback Ford. I can't say enough about them.From Duane Norman in sales to Tammy in finance to Mr. Avilez in insurance and especially Vicky Albertson who was patient, caring and genuinely concerned about the car delivery process. She covered all bases and helped us feel very comfortable. Kisselback Ford would not be the entity it is without its exemplary personnel! I will definitely recommend Kisselback Ford to friends, family and even strangers on the street!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Customer Service Ever!!
My wife and I, have been looking for a used truck for a while now, until we came across Kisselback Ford in St.Cloud and it was such a blessing!! Everybody was so nice and very helpful. Specially, Mrs.Vickie Albutson, she helped us a lot and was very patience with us. Mrs.Vickie was with us with all the process until we finally got approved. We are so thankful we found Kisselback Ford, our new truck and some amazing people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car buying experience at Kisselback Ford
My husband and I bought a 2013 Ford Fusion from Kisselback Ford on 5/4/2016. Our salesperson was David Schunk who was very knowledgeable and went out of his way to make sure we bought the car that was right for us. We have told all our friends what a wonderful car buying experience this has been. David S. Walked us through the complete process. If in the future we need to buy another car we will return to Kisselback Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just purchased my 3rd car from Kisselback Ford
We just purchased our 3rd new Ford from Kisselback. David Schunk was the consummate professional taking much care to listen to my description of the new 2016 Escape SE we were looking for. After looking at what was on the lot and not being able to find THE car. David wrote down the features and options we wanted and told me he would look thru the inventory of the all the Southern Ford dealers. Well he called me the next day, excited and told me he had found the only escape that was a 99% match to our request, and he was right, As it turned out the tinted windows additional feature was a bonus. The negotiations were straight forward and we all were very satisfied. Kisselback then appraised our trade and gave us a very fair offer. David Schunk and Duane Norman made this purchase a wonderful experience. As we walked out to our new car, ready to drive away, every one in the showroom came over and said "Thank You". We couldn't be more pleased with our new car and the experience, this is why we keep going back to Kisselback Ford. We will always pass along our experience with such a wonderful company, and a very qualified team. We will keep coming back to Kisselback for all our car needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
I travelled over 3 hours one way to buy a CPO Fusion. One of the few dealerships in Florida that I was able to find a CPO that did not come from a rental car fleet. After I had a negative experience with a Ford dealer in Tampa, Dave Q went the extra mile going over the car and providing all the details necessary for me to put a deposit on the car, with only seeing pictures, Dave's description and most importantly his word on the condition. Upon arriving at the dealership and getting greeted in the showroom, knew this was a family dealership, concerned with their reputation, not just making a sale. Upon inspection of the vehicle and a test drive, the vehicle condition and quality was exactly as Dave described, no surprises. Rest of purchase process was quick and smooth and took less time than planned, which allowed my wife and I to drive over to Disney Springs for a nice dinner and walk, before we made the drive home. Would highly recommend Dave and the dealership for any looking to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David Schunk
David helped my boy friend buy a 2016 Mustang and because he had such a good experience, I decided to buy my car from there also. David was SO helpful and kind, he wasn't "out to sell," but actually cared about whether or not I could financially afford what I was hoping to get, and made the entire experience a delight. Because he was so patient and helpful, I was able to get a BRAND NEW 2016 Ford Fusion S with only 2 miles on it! So happy David was able to help me stay realistic and end up with the perfect car for me! Also, Kim was great, too! (:
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Sales Experience
The other day I went looking for a new vehicle having no idea of want I wanted. I went to Kisselback Ford and met up with the salesman David Schunk. I was under no pressure to buy the 1st or the 2nd or the 3rd day that I visited. I checked out a few other car dealers in the area and always ended back at Kisselback. David Schunk showed me 3 different types of vehicles and by the 3rd day I had made a decision. I want to thank David and the rest of the sales staff for a great deal and their patience with me. If you are looking for a new or used vehicle, Kisselback Ford is the place to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Smooth Drive and a Smooth Deal
David Schunk completely reset my expectations on what a car salesman is like. I went into Kisselback Ford completely expecting to walk out without a vehicle after looking at some of the sticker tags. I just got married, just bought a house and was not looking forward to putting another investment down, although my wife, who the car was for would beg to differ. David not only sold us on the Ford Fusion which is a very smooth drive, but was also smooth in his delivery. Customer service is very rare nowadays in the fast paced environment we live in. He thrives in it, humor made the time go by quickly. He definitely lived in our shoes and tried to find the best deal for us. Thank you David, and thank you to Shawn too for the insurance work, he spend hours trying to get us the best quote, really truly customer obsessed at Kisselback Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Big thanks to Andy Medina and the whole team!
I was hunting around for a newer-used car for about $10,000 and drove here on a whim after a business trip and there the car was! There was a special deal right there in the first row at exactly our price budget! We were greeted promptly with smiles and no pressure. We did a test drive but it was late so Andy gave us his card and we came back early after breakfast at the Koffee Kup to buy it! The team at Kisselback Ford is really amazing. Our wait times during the buying process weren't really long and we were provided refreshments. The atmosphere inside the dealership is positive, clean, and comfortable. Our sales person, Andy Medina, was fantastic! He worked with us and the dealer to find any deal possible to keep that car in our budget after tax and fees and everything. He was really friendly, stress-free, and knowledgeable about the process. Andy even offered print outs of the previous vehicle reports. Afterwards, we spoke with Tammy to complete the sale and she was equally amazing. While waiting for the car to be brought around, the team came out to thank us and see us off which made us feel important and awesome. Andy helped see us out and showed us some of the features of the car to make sure we were confident before leaving. Highly recommend the dealership and the team! Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase