Reviews
The service was done very quickly.
The service was done very quickly. I didn't have to wait long. Jamine was very helpful with a question I had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Their customer service is amazing.
Their customer service is amazing. Also, the salesman Luis is an amazing sales person. He is very kind and confirms everything and makes sure we in the same page! Amazing!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great people work at Bev Smith Toyota.
Great people work at Bev Smith Toyota. Thank you all for being awesome and helpful. It's a pleasure meeting all of you and I'll be back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New 2023 Toyota Vinza XLE
Jean Mozo was my salesman and was extremely helpful with everything. From start to finch. He also has been helping me with some small details that I asked him to tack car of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pierre deserves a five star rating for his outstanding
Pierre deserves a five star rating for his outstanding customer service!! He made my visit safe and enjoyable!! I was not expecting to buy anything the day I dropped in, he wasn't pushy just obliged my interest in the new hybrid for 2024. To my surprise, he helped me with moving golf bag, bowling bag, etc a lot of stuff!! My plate, insurance, and registration, all taken care of!! No brainer!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I keep Returning
This is my fourth new car purchase from Bev Smith Toyota. My salesperson Pierre did everything in his power to make things go smoothly for me . I appreciate all the help the entire staff gave me . When its time to buy Pierre is my guy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tacoma Hunting
Hamilton was a pleasure to work with! It was the fastest deal we have ever done and love our new 2023 Tacoma. We would highly recommend Hamilton and the Bev Smith staff. Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pierre was amazing!
Pierre was amazing! He even helped clean my new ride. I would use him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I dropped off my vehicle on Sept 5th to Bev Smith
I dropped off my vehicle on Sept 5th to Bev Smith Toyota's Collision Center for repairs after an accident. It has been 21 days without a set timeframe of when my vehicle will be repaired! Either I or my daughter have spoken to Janessa, Abby, their manager and a Customer Relations manager, Ms. Ivey who although polite have not assisted or shown empathy for this level of poor customer experience. They insist on placing blame entirely on the insurance company while not acknowledging their own part. In first, not following insurance's specific instructions on how to properly submit claim for payments and second, not taking initiative in advising me earlier of delays with insurance. Each time I got any information was because I personally called, went down there or had my daughter call them to find out what was wrong. This was a very disappointing experience in not only poor customer relations but a lack of integrity which is something I highly value as a pastor!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Outstanding experience .
Outstanding experience . Special kudo’s to salesman Jean D.. the general manager even came by and introduced himself and asked how everything was going
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car