Wallace Chevrolet

Reviews

4.7
(434 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Took my deposit and will not return it

I put down a deposit of $1000 on November 18th for a new Chevy Tahoe that was supposed to be delivered soon. It kept getting delayed and delayed. I eventually gave up on Wallace Chevrolet in Stuart, FL due to the Tahoe never showing up and wanted my deposit returned. It clearly states in the email from the dealership that all deposits are refundable. No matter who I contact I get no assistance in the matter of getting my deposit returned. They sure didn't mind getting my money but are not being prompt and honest in returning my money.

Dealer response

Hi, we regret to hear that you had this experience with us. Please contact our General Manager, Mark Warren, at 772-287-3232 ext. 25204 when you have an opportunity, and we will be more than happy to try and turn your experience around.

1.0

Terrible customer service

Terrible brought my truck in at 11 am for a service no phone call no nothing kept my truck overnight I actually had to drive up there because I couldn’t get a hold of anyone that could help the next day after I make several phone calls trying to get a hold of my truck they tell me they just figured out the problem. So it takes a full day to diagnose a problem that we knew what was wrong when I brought it in in the first place. Better yet this is the second sensor issue with the truck in the last couple months I already paid once I feel they didn’t fix the problem but just put a band aid on it so I would see them again soon. The excuse was that truck has 200 plus sensors ok most new vehicles have a ton of sensors not a viable excuse he also tried to make it seem as if my bumper to bumper warranty doesn’t cover this like he was doing me a favor. The sensor is $160 you are charging me $100 with a full warranty, let’s stop the games

1.0

2.5 hr oil change

Drove a hour to get my oil changed had a 10:30am appointment, got there at 10:00am didn't get done with my oil change until 12:30pm 2.5 hrs for a oil change this is the worst service department I've ever been to

Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Service Manager, Mike Rivera, 772-286-3555 ext. 14260

2.6

disappointed and frustrated costumer

I purchased a Corvette form your dealership, with the purchase I received exclusive 2 year Maintenance plan with multi point inspection too. I took my car in for first oil change , when I got home I noticed 1 of my tires was damaged, I was surprised that the mechanic did not mention this to me. As if they did the inspection that was included why did they not notice this? I called to get it replaced, I was put on hold and was transferred many times to different departments with no assistance. I ended up taking it to a tire company for the purchase, a loss of $2,500 to you. I scheduled my next oil change for Aug. 10 at 8:30AM , When I checked in the receptionist asked my name and what car I brought in. She then told me it will be 2.5 hours , which I thought that is a long time to do a scheduled oil change?? I decided to stay as I do not live close by. After 3 hours I went to the receptionist to ask about my car , at this time she asks again my name ? I gave my name to her 3 hours ago, not good customer service.... She then tells me that they do NOT have the oil needed for my car. How long would she have let me sit there before telling me?? I lost 4 hours of work , I have a terminally ill wife at home, this was beyond unacceptable and unprofessional from a company of your reputation. Your service department changed the digital display for oil life to 100%, without ever changing the oil or filter? How does this happen? No one could give me an explanation to why they would allow a customer to sit for 3 hours and not be able to do a simple oil change. I do not feel I have confidence in your service department after the 2 incidents that i have endured. I had a very pleasant buying experience, I had even recommended friends to your dealership, At this time I am so disappointed and frustrated with this situation. I expect that you will resolve my situation in a VERY timely matter....

Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Wallace Chevrolet, LLC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our Service Manager, Mike Rivera, at 772-286-3555 ext. 14260 to discuss ways we can better serve you in the future. We hope to hear from you.

5.0

Corvette purchase

Purchased a C8 corvette with Ed Vossen. Ed was always very informative and helpful. Although the vehicle is being sold above msrp at other dealers, Ed and Wallace Chevy kept their promise of keeping the car at msrp when I made the deposit. Would definitely recommend. Nicholas from finance was great too and got me a great apr!

Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

1.0

Recommend look elsewhere for service

Made appointment 4 days prior requesting replacement of a broken mechanical key door lock in my truck. Arrived on time for appointment and service rep said there is a $135 diagnostics charge, but she could not explain what the diagnostics would be, given I requested that the mechanical door lock just be replaced. After getting thru that, she stated they dont have the lock in stock, which I had requested 4 days prior when the appointment was made. Bottom line: lost a 1/2 days work, lock still not replaced....Pure Disgust with the Wallace Chevorlet Service business.

Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact our Service Manager, Mike Rivera, at 772-286-3555 ext. 14260 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon.

1.0

WOSRT CUSTOMER SERVICE

Purchased a new 2021 car from Wallace Chevrolet and the car had a defect. Tried to return it the next day, not even 24 hours had passed and they wouldn’t allow me to return it. They fixed the defect, and then bullied me for 5 hours about how I couldn’t return the car and that I had to call GM and make a claim. The WORST customer service experience in buying a car

Dealer response

Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like the opportunity to address your concerns. Please reach out to our General Manager, Mark Warren, at 772-287-3232 ext. 25204 when you have a chance. Thank you, and we look forward to hearing from you.

1.0

Just seen the truck passing bye, and turned around

Bee careful with these people, they are sharks... I bought a truck from them, the first thing is I had my own financing in place, so they offered me a $1000 off the price to let them finance me, so I did but never seen the discount. Second of all, when you're in the finance room they try to sell you service warranties and other warranties that they finance right into the sale, I was miss led and purchased two of them, which one was $3000, and what I would have considered a good deal if I were able to use it at any dealership as I was told I could at the time of purchase, but found out later that they were only talking about Wallace dealerships. I live in fort pierce right next to dodge, and was planning on using their service department. They had to let me know that they would not be able to use that warranty, it is only good through Wallace. I tried multiple times to get the warranties removed within the allowed 60 day period but was unsuccessful. This was because all the people I spoke with at Wallace kept giving me the run-around, they would check into it and call or email me back. I would wait a few weeks and try again. This continued almost a year before I was informed that the entire management staff had been replaced and no one knew what I was talking about. Again they would look into it and get back to me. I was just ready to give up. READ THE FINE PRINT! that is where they get you. they even sold me a warranty that was only valid if the vehicle was under so many miles, turns out mine was one mile over the limit, yet I still am paying for it through the financing of the truck. So in the end they got an extra $3500 out of me for unnecessary warranties and another $1000 that was promised and not given. Trust me, no matter how much you like the vehicle or the price they offer it to you for, they are going to get more before you leave. Just go somewhere else, hopefully with honest people working there. Just saying.

Dealer response

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to our General Manager, Mark Warren, at 772-287-3232 ext. 25204 at your earliest convenience to discuss how we can turn this experience into a positive one. Take care!

1.0

False advertising

Why is this dealer allowed to advertise a 2019 corvette that either never existed or has been sold at least 2 or 3 weeks ago yet they continue to list this specific car for sale n cars com and car gurus and probably other sites as well

Dealer response

Hi, thank you for taking the time to leave us your honest feedback. Please contact our General Manager, Mark Warren, at 772-287-3232 ext. 25204 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon.

1.0

Don’t waste your time!

Worst car buying experience we’ve ever experienced! Don’t waste your time or money because their customer service is xxxx poor at best! They don’t value their customers time or money! If I could return the vehicle and buy one somewhere else I would.

Dealer response

Hi, thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact our General Manager, Mark Warren, at 772-287-3232 ext. 25204 so we can understand your situation better in order to try and turn your experience around. Thank you, Wallace Chevrolet, Llc.

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