Tuscaloosa Toyota

Terrible customer service. Do NOT shop here. Took my vehicle in to see what the trade in value was, the salesman drove and I rode around the block with him to test drive the vehicle and then they took me into a back office. While in the back office, multiple people drove my vehicle without permission. The onStar and insurance company track all of my driving stats. I could see where they put a hard acceleration on my driving record which increases the cost of my insurance, wastes my gas, and tears up the vehicle. I asked for a simple reimbursement of $100 for the costs which the damage could easily be more than that if they tore something up in the engine or transmission. The manager was uninterested in resolving the issue and rude. When I got back to my truck, my belongings in the console where all moved around like someone was looking for something to steal or something similar. The offer they gave me on the trade in value was super low and basically a rip off. I would suggest not doing business here. A simple ballpark trade in value can be easily obtained without multiple people driving the vehicle and especially driving it without permission, driving it like it is a race car up and down the block, and shuttling multiple people in and out of it in the middle of the Covid pandemic like it is an amusement ride.

Go to Birmingham. Anywhere in Tuscaloosa refuses to do any kind of good deal. They have a set price and numbers and do not try to work any kind of numbers at all no matter how good your credit is. Everything you do in the dealership could be done online.

Thank you Marcello Johnson for once again making my recent purchase a seamless and enjoyable experience! Love my new RAV4 Hybrid! It’s always great working with you! I can’t recommend Marcello enough for your car buying needs folks! Go see him!

I gave five stars to my service agent, Jeremy Beck. He was excellent. He patiently explained what needed to be done and when I received my car back it drove like a dream. I will request him from now on! The experience was pleasant and the wait was short. I had a great cup of coffee while waiting. I highly recommend this dealership.

The sales experience was excellent.Service after the sale is horrible.Took my car for maintenance service 730 in the morning told me would be several hours waiting time I would need to make an appt to get in sooner.I work, difficult to make appt.Did not need appt to buy my car.Want be back for service or sale.

I have had the worst service experience from Tuscaloosa service department ever! To the point that I’ve had my son to purchase a Nissan. I’m at the the point of trading my 2018 RAV4 in on a Honda. Because of the service department. Which I purchased NEW.

Service is horrible! First time taking truck it took OVER 4 hours to change the oil and I had an appointment 2nd time taking vehicle to get a weather strip put on they did not have the part said they would call when it came in a week and a half later no call so I called and oh yeah the part was in. On top of that when I took it in for the weatherstripping it took another four hours for them to tell me they didn’t have the part and then I had to take the truck back home. Awful service!

I bought my first Tundra in 2007 and went back and bought another one in 2017. I did this because of the service I received with the first truck. I live 68 miles away and they have always done all my service on both trucks. I could have went 20 moles away and bought one in MS but I was loyal. For the past year I have noticed a Hugh drop in their service depth. I ordered a radiator on Monday and the guy told me someone would call when it came in so I could get it installed. Nobody called so I called on Friday and yes it came in on Wed. Set up and appointment and was planning on around 500.00 fee cause the part was 250.00 and they said about 2 1/2 hr install. 5 hours later and 631.00 I walk out.

Great staff and awesome service! If you’re looking for a nice ride and great service, check them out!! Jeff James made it happen for me...

Normally a five star place, however this service technicians missed the mark big time. They failed to tighten the bolts holding the skid plate on our 4Runner. It popped off as we were headed on our vacation. We found one bolt but not the other. We made a hasty repair and will return to Tuscaloosa Toyota to have the situation resolved next week. Not the usual quality and professional service we are used to by Tuscaloosa Toyota. We understand that everyone has a bad day but, c’mon Tuscaloosa Toyota you can and should do better. We glad it wasn’t serious but if they miss something small, then they can miss something major. So disappointed.