Reviews
Nick G.
Nick G. Was great. I had a wonderful experience and would recommend to everyone I know.
Nick G.
Nick G. Was great. I had a wonderful experience and would recommend to everyone I know.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very nice employees, helpful and considerate.
Very nice employees, helpful and considerate. Clean dealership with snack bar and areas to sit and wait.
Very nice employees, helpful and considerate.
Very nice employees, helpful and considerate. Clean dealership with snack bar and areas to sit and wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experiences with our team at Serra Toyota Decatur. We're glad to hear you appreciated our facilities. If there's anything else we can do, please let us know. Michael McLeod General Manager 256-340-0330
I went to the dealership with an AC problem.
I went to the dealership with an AC problem. I was helped by Steve!! He knew right away what he thought the problem was and took care of it right then! Was very nice and courteous. That is the kind of people I like to encounter when I have a problem.
I went to the dealership with an AC problem.
I went to the dealership with an AC problem. I was helped by Steve!! He knew right away what he thought the problem was and took care of it right then! Was very nice and courteous. That is the kind of people I like to encounter when I have a problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was very efficient and the service was good and
Service was very efficient and the service was good and they kept me aware of the status of the car.
Service was very efficient and the service was good and
Service was very efficient and the service was good and they kept me aware of the status of the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very good people to do business with.
Very good people to do business with. All employees are courteous and caring. Service is fast and efficient. Kudos to Kim and Brandon.
Very good people to do business with.
Very good people to do business with. All employees are courteous and caring. Service is fast and efficient. Kudos to Kim and Brandon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear you had a positive experience with our team at Serra Toyota Decatur. We appreciate your kind words about the service and will pass along your compliments. Thank you for choosing us. Michael McLeod General Manager 256-340-0330
While I would recommend this dealership purely for their
While I would recommend this dealership purely for their ability to provide service quickly to their customers, I would suggest that customers would go elsewhere if they want better customer service. My service coordinator was rude and spoke to me like I was her child, which I did not appreciate. Outside of that my experience was ok
While I would recommend this dealership purely for their
While I would recommend this dealership purely for their ability to provide service quickly to their customers, I would suggest that customers would go elsewhere if they want better customer service. My service coordinator was rude and spoke to me like I was her child, which I did not appreciate. Outside of that my experience was ok
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Very good experience with salesman Leon Starr and
Very good experience with salesman Leon Starr and financing with Paul. Everyone made us feel important and appreciated.
Very good experience with salesman Leon Starr and
Very good experience with salesman Leon Starr and financing with Paul. Everyone made us feel important and appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad you had such a positive experience with our team at Serra Toyota Decatur. Thank you for your kind words. Michael McLeod General Manager 256-340-0330
Welcoming, professional service, clean waiting area and
Welcoming, professional service, clean waiting area and many more things I could say about Serria. Try them and see why they have good ratings. I believe you will agree with me.
Welcoming, professional service, clean waiting area and
Welcoming, professional service, clean waiting area and many more things I could say about Serria. Try them and see why they have good ratings. I believe you will agree with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind experience at Serra Toyota Decatur. We appreciate it and wish you well. Michael McLeod General Manager 256-340-0330
It was a very easy process.
It was a very easy process. Mr. Valdez helped us find the perfect fit for our family after we didn’t love the vehicle we originally came to see. He truly helped us so much!
It was a very easy process.
It was a very easy process. Mr. Valdez helped us find the perfect fit for our family after we didn’t love the vehicle we originally came to see. He truly helped us so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad our team could assist you in finding the right vehicle for your family. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330
It was a good experience overall.
It was a good experience overall. The salesman was very helpful and made the process of purchasing a new vehicle easy and quick.
It was a good experience overall.
It was a good experience overall. The salesman was very helpful and made the process of purchasing a new vehicle easy and quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback. We're glad our team could assist you with your vehicle purchase at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330