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Serra Toyota of Decatur

(1,133 reviews)
Visit Serra Toyota of Decatur
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award 2024 consumer dealer award

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New (256) 286-0535 (256) 286-0535
Used (256) 286-2158 (256) 286-2158
Service (256) 754-3223 (256) 754-3223

Inventory

See all 254 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since May 2013.
Making the decision to purchase a new or used vehicle is never an easy one. It is nice to have someone you can always rely on and help navigate you through the car buying process.
Serra Toyota of Decatur's Lifetime Warranty will bring you peace of mind.

Service center

Phone number (256) 754-3223

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Toyota of Decatur from DealerRater.

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Nick G.

Nick G. Was great. I had a wonderful experience and would recommend to everyone I know.

Nick G.

Nick G. Was great. I had a wonderful experience and would recommend to everyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Very nice employees, helpful and considerate.

Very nice employees, helpful and considerate. Clean dealership with snack bar and areas to sit and wait.

Very nice employees, helpful and considerate.

Very nice employees, helpful and considerate. Clean dealership with snack bar and areas to sit and wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experiences with our team at Serra Toyota Decatur. We're glad to hear you appreciated our facilities. If there's anything else we can do, please let us know. Michael McLeod General Manager 256-340-0330

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I went to the dealership with an AC problem.

I went to the dealership with an AC problem. I was helped by Steve!! He knew right away what he thought the problem was and took care of it right then! Was very nice and courteous. That is the kind of people I like to encounter when I have a problem.

I went to the dealership with an AC problem.

I went to the dealership with an AC problem. I was helped by Steve!! He knew right away what he thought the problem was and took care of it right then! Was very nice and courteous. That is the kind of people I like to encounter when I have a problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Service was very efficient and the service was good and

Service was very efficient and the service was good and they kept me aware of the status of the car.

Service was very efficient and the service was good and

Service was very efficient and the service was good and they kept me aware of the status of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very good people to do business with.

Very good people to do business with. All employees are courteous and caring. Service is fast and efficient. Kudos to Kim and Brandon.

Very good people to do business with.

Very good people to do business with. All employees are courteous and caring. Service is fast and efficient. Kudos to Kim and Brandon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you had a positive experience with our team at Serra Toyota Decatur. We appreciate your kind words about the service and will pass along your compliments. Thank you for choosing us. Michael McLeod General Manager 256-340-0330

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While I would recommend this dealership purely for their

While I would recommend this dealership purely for their ability to provide service quickly to their customers, I would suggest that customers would go elsewhere if they want better customer service. My service coordinator was rude and spoke to me like I was her child, which I did not appreciate. Outside of that my experience was ok

While I would recommend this dealership purely for their

While I would recommend this dealership purely for their ability to provide service quickly to their customers, I would suggest that customers would go elsewhere if they want better customer service. My service coordinator was rude and spoke to me like I was her child, which I did not appreciate. Outside of that my experience was ok

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very good experience with salesman Leon Starr and

Very good experience with salesman Leon Starr and financing with Paul. Everyone made us feel important and appreciated.

Very good experience with salesman Leon Starr and

Very good experience with salesman Leon Starr and financing with Paul. Everyone made us feel important and appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad you had such a positive experience with our team at Serra Toyota Decatur. Thank you for your kind words. Michael McLeod General Manager 256-340-0330

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Welcoming, professional service, clean waiting area and

Welcoming, professional service, clean waiting area and many more things I could say about Serria. Try them and see why they have good ratings. I believe you will agree with me.

Welcoming, professional service, clean waiting area and

Welcoming, professional service, clean waiting area and many more things I could say about Serria. Try them and see why they have good ratings. I believe you will agree with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your kind experience at Serra Toyota Decatur. We appreciate it and wish you well. Michael McLeod General Manager 256-340-0330

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It was a very easy process.

It was a very easy process. Mr. Valdez helped us find the perfect fit for our family after we didn’t love the vehicle we originally came to see. He truly helped us so much!

It was a very easy process.

It was a very easy process. Mr. Valdez helped us find the perfect fit for our family after we didn’t love the vehicle we originally came to see. He truly helped us so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad our team could assist you in finding the right vehicle for your family. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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It was a good experience overall.

It was a good experience overall. The salesman was very helpful and made the process of purchasing a new vehicle easy and quick.

It was a good experience overall.

It was a good experience overall. The salesman was very helpful and made the process of purchasing a new vehicle easy and quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback. We're glad our team could assist you with your vehicle purchase at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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