Reviews
Good customer service.
Working with the dealer on a deal. I'm changing my original post, will update after we finish out. Fione was very straightforward and I appreciate that. I think the transaction will be a good one. .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
President
Brain is an excellent service person who I have been in business with him for more than 20 years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for being a loyal customer and thanks for your 5-star rating, we appreciate it!
Very Disappointed
I brought my truck in there to have the recall fixed but I also had the oil change and the tries rotated and balanced. I told them to wash and detail my truck and it was half done . this is the second time that I brought my truck in there and they half wash it I was very disappointed .
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Anthony, we are sorry to hear that your car wash didn't meet your expectations. Our Service and Parts Director, Jody Elmore, would love to speak with you in more detail to see how we can better service you and your vehicle. Please reach out to Jody directly at 334-272-8700.
Regular service visit
My regular service was handled quickly and efficiently. My vehicle was ready for me when I returned to Capitol from the gym. Brian Gjesvold was very courteous and professional. He adjusted the cover to the glove compartment for me which was not closing properly when I started to leave.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John Hauge, we are so pleased you enjoyed your visit to Capitol Chevrolet Montgomery! We will let Brian know that he made your experience exceptional. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Courteous Professional Service
Brian has always been courteous and professional. He always lets me know the cost of the service before they start and calls me if anything else is found. I am a repeat customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wheel Alignment
I wasn't satisfied with my alignment. They told me that my steering wheel wouldn't center but didn't recommend any replacement parts.
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nathaniel, we are sorry to hear about your experience. Our Service and Parts Director, Jody Elmore, would love for you to reach out to him directly to see how we can better service you and your vehicle. Please reach out to him at your earliest convenience at 334-272-8700.
SERVICE
I DO MOST OF MY REPAIRS AND SERVICE WITH BRAIN WHO IS THE BEST.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tenna, we are glad to hear that you enjoy our service department. Thanks so much for your 5-star review and rating!
pauseplayparlay@gmail.com
Took my car to them told them it was shiftingbhard they told me it was my coils and plugs even after I mentioned my stability track service light was coming on. They fixed the coils and my car still shifts hard going into 2nd and 3rd.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tyshaun, thank you for sharing your feedback. We are sorry to hear about your situation and want to ensure you are being taken care of fully. We ask that you reach out to our Service and Parts Director, Jody Elmore, so that we can assist you with a more reliable experience. Please give him a call at 334-272-8700. Thank you, Tyshaun.
Miss.
quick fast prompt and a great price for the work that was done
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shirley, we are happy to see that you had such great service but we hope to make your experience a full 5-stars next time!
Good Service Dept
Great experience in service! Danny Head really took care of me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Larry, thanks for taking the time to leave us this 5-star rating and shoutout to Danny! Please come back to see us again soon.