Classic Buick GMC Cadillac

I am writing this review to encourage anyone to spend their hard earned money elsewhere. The negative experience I had at this Buick dealership in Montgomery, AL is by far one of the worst experiences imaginable. While I can positively say the car salesman Gary “Coop” Cooper and the finance manager, Lamont Johnson, were outstanding and truly supportive throughout this entire buying and after vehicle purchase process. Unfortunately, I cannot say the same comments for the new car dealership manager, Christopher Sandefur and the General Manager, Esteban Ramirez. 1-2 days after my brand new 2024 Buick Envista purchase, I noticed the front passenger side of the vehicle’s grill was falling apart. I immediately notified Coop of this, and he told he was waiting on the manager (Christopher Sandefur) to update him with next steps. It took a week for an update and there was still no resolution as the piece was still hanging on my car without, the string attached, between the time of waiting the piece falls completely off of my car. A couple days later (23Apr2024) Chris gives me a call and I told him what happened with my vehicle and told him the piece was no longer there. He immediately told me it’s not the dealerships fault and they aren’t responsible and insisted that I damaged my brand-new car. I was appalled. I only wanted the piece to be repaired, he told me he would get back with me. Of course, he didn’t do so. I reached out to Coop again 3 days later for an update and Coop thought that it could have been a factory defect. After a week of no resolution, Coop finally told me that management (29Apr2024) advised me to go to any dealership and submit a claim. After Coop advised me on the evening of 29Apr2024 to stop at any Buick dealership, I was finally able to on 7May2024. I went to the Smyrna, GA; Capital Buick Location and I spoke with the parts consultant, Christopher Adams, he provided amazing service to me! He provided me with a quote and told me that since my vehicle was so new that my original place of purchase should complete a claim for me. He also informed me that the part can easily fall off any vehicle as it could be a factory defect and install malfunction, just as Coop explained prior to. I contacted Coop with this new information and although he was on vacation, he still reached out to management to contact me. 8May2024-No one contacts me.9May2024- No one contacts me so I contact the finance manager, Lamont Johnson, and I inform him of what happened, he was again understanding and asked Christopher Sandefur to give me a call. Chris calls me and he tells me that I cannot file a claim, I informed him that he can’t tell a customer they cannot file a claim on a bumper-to-bumper warranty. He insists that the dealership did nothing wrong and I never implied they did. I only wanted my car bumper repaired. Chris eventually says he will make the request (which I do not believe he did) for my claim. He then emails me and tells the GM, Estaban, has agreed to pay for my part out of pocket. I never asked for this. I asked for a warranty claim. I eventually agreed to this because I wanted this to be over, but I asked the could the location in Smyrna, GA perform the repair because it was closer and more convenient to me. Chris responded via email no and that the GM is only doing this to stay in good standing. I informed him that I would still be pursuing with my negative review and contacting customer service because I did not want anyone else to experience the dissatisfaction I did; especially for what is supposed to a joyful occasion and experience. Christopher responds to my email and says that the GM has rescinded his offer due to my response, and no warranty claim would be submitted by the location. This is in fact retaliation all because I had terrible experience at their dealership. The dealership had multiple opportunities to make things right and still decided to make this situation worse.

I do NOT recommend this dealership if you are seeking professionalism. We signed paperwork for a Chevy Impala in which we were approved for. Minutes later, the GM came in and said he couldn’t sell us the car (after running our credit and approving us) because the mileage that was listed on the website (80,000) doesn’t match the actual mileage of the car (96,000), and that the bank would have issues processing the loan. After demanding something be done about it, requesting money off due to their mistake and waiting 4 hours, it was fixed. Now it is time to sign new paperwork with the actual vehicle mileage. Was told by the sales person, Cedrick Dotson, that we would receive all paper work in the mail by Friday. Car was purchased on Wednesday. Today is Thursday of the following week, no one will give us an answer as to why we haven’t received the required paperwork in order to register the car. I will NEVER use this dealership again. Professionalism is a thing of the past with these people. Take your money else where.

Great service, was timely, all work performed was done right the first time

So friendly & so incredibly helpful! Mr. Thomas Jackson was so knowledgeable about the car we bought and he and his team made the transaction flawless! I strongly encourage you to give this team and dealership a chance!

I am completely satisfied. He was very professional.

Great dealer shop Tim was awesome polite and nice. Great!

Thomas Jackson was the salesman that helped us. Even though the vehicle I went in to look at was already sold he was willing to spend the time to help me find what I thought was the next best thing. He did better then that, he got me in a brand new 2021 with all the bells and whistles for not that much more then I was going to pay for a used car. Thanks Thomas!

Day 14 without my truck being fixed and the only update is the same update. “Haven’t heard from the mechanic but when I do I’ll let you know “ this should be a recording when you call to ask about your vehicle

I hate that this was my experience but I have to say this was the worst car repair experience I’ve ever had. I hate complaining because i always thought it never gets you anywhere. I guess i was too patient and understanding. It has been 13 days and counting since i brought it in for repairs. You have to be a angry screaming cursing customer in order for things to get done . Why it took almost 3 weeks to get my truck back I don’t understand from a Cadillac dealership fixing a Cadillac vehicle. I have never been to McDonald’s and they told me “they don’t know how to make a Big Mac”. At first I was told that I need ignition wires and spark plugs to fix my check engine light and Stabiltrak light . Then after spending 700 dollars , the truck drove well for 1 day and the problem came right back. I’ve been on the bus all this time and since it doesn’t run on Sunday , this past Sunday had to walk from Eastdale to Alabama State, almost 7 miles ( where I’m employed). I had to turn down a announcer job because I had no way to Birmingham so I lost money. Thank God for Tony Buckhaulter and his kindness. He’s tried his best to keep me calm and helped me get home on a couple occasions his own time. I know he is just the fall guy . Thank you Tony. He needs to be Commended. This next repair, I had to take from my rent money cause I need my truck to get to work , which if properly diagnosed , would’ve stayed in my budget. When I brought my truck back the second time , I think the mechanic slipped his tongue by telling me I didn’t need ignition wires from the start. That wouldn’t have caused my problem. So why was that told to me. This truck means everything to me because my father left it for me and it’s our only connection since he passed away. I’m sorry to write so much and I don’t want to be a unhappy customer but I had to vent with tears in my eyes. I feel like Classic just gave me the finger. I hope the next customer gets treated better than I have been . RJ “JoJo” McToy

Thanks Thomas Jackson for a great experience with purchasing a vehicle. You made sure you explain every detail of the car and that we were comfortable before leaving the lot. Thanks again tracy