Reviews
Write a reviewThanks!
I purchased a VW Beetle and my experience when I arrived was excellent. I would recommend this dealer to everyone!! Thanks
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Easiest car purchase ever!
James Smith made our purchase process extremely easy. He ordered the exact vehicle that I wanted and sent me text messages to let me know how the process was going. My husband and I have dealt with other dealerships before and the process was horrible and we never wanted to buy a new vehicle again, but the process with James Smith at Chuck Stevens was very easy. Thank you again James for a great buying experience, from a very thankful military wife.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James Smith
Thank you James Smith and to all the staff of Chuck Stevens Dodge for all your help in finding me a new vehicle Ill forever be greatful Thanks again Jesse Sanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your purchase, Jesse. We hope you are enjoying your Ram 1500!
Nice and Easy
The sales personel were quite helpful and understood that I was VEHICLE shopping. They showed and let me test driver SEVERAL models and makes so that I could compair features,ride and performance as well as to assist me in the price range I was looking to stay in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Truck
Earl made this the best experience. He found what i was looking for and made the whole process easy. Thanks again Earl!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to review us! I've forwarded your review to Earl and the GSM and we are all very happy about your satisfaction! We hope to see you again!
Rip-off
Was offered acceptable price for car but was nowhere near trade in value that Kelley Blue Book stated. Dealer stated Kelley was not a valid source of trade in value for vehicles.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I wanted to first thank you for taking the time to write a review. Whether we receive negative or positive feedback, it helps how we run our business. KBB is a great tool to use to get a fair value for your trade. However, most of the financial institutions use NADA to do the financing, so we do like to tell our customers about the difference. I apologize that you had a bad experience with Chuck Stevens Automotive. If you would like me to go over your file, please contact me at (251) 391-8843. Thank you again for the feedback.
Great Experience
I recently purchased a car from this company. I must say it was one of the best car buying experience i have ever been apart of. Everyone there was truly nice and not just pretending to get a sale like you see at most dealerships. They never once tried to present me with a car that i didn't want nor ask for like ALL of my other previous dealership visits. Over all the seller (Rodney) listened to what i wanted and he did a very good job communicating what i needed in order to purchase the vehicle. I think these are great people at a great business and i will be buying from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Antonio, thank you so much for your business. Rodney and the GSM are both aware of your satisfaction and positive feedback. Thank you and we hope to see you again!
REVIEW100
I had a wonderful time at Chuck Stevens In Bay Minette, Ala. drove over 50 miles and left with what I seen on the Internet and the Price of the Car. And enjoying My New and Used Cadillac CTS.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great review
Just purchased a 2005 Maxima from Chuck Stevens, It was not a really expensive car, I wanted to just spend my tax refund. I dealt primarily with the internet dept. Chris, the internet manager, and the rest of the staff made my buying experience awesome. I would recommend shopping Chuck Stevens Internet to everyone. It was painless and an easy process. Dan Stroup
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase