Skip to main content

Lexus of Mobile

(420 reviews)
Visit Lexus of Mobile
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 7:30am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (866) 893-9451 (866) 893-9451
Used (877) 223-9758 (877) 223-9758
Service (866) 884-5681 (866) 884-5681

Inventory

See all 64 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2003.
Here at Lexus of Mobile our passion is providing you with a world-class ownership experience in Mobile AL. We share the thrill our customers get from owning and driving a Lexus and we work hard to exceed your expectations each and every time you visit with us. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back. When you want the best selection and service for the best price in town you can always turn to Lexus of Mobile. We hope to have the pleasure of greeting you soon!
Here at Lexus of Mobile, our professional team is dedicated to meeting our customers' automotive needs and p..

Service center

Phone number (866) 884-5681

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–1:00pm
Sunday
Closed

Reviews

(420 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Mobile from DealerRater.

Want to share your experience with this dealership?

Write a review

The Lexus of Mobile Al is a top notch operation,

The Lexus of Mobile Al is a top notch operation, normally. Last visit my service representative Shannon had to do above the ordinary to make it a positive experience. It seems that the person that communicated with me on the phone about coming in for service made a few mistakes. She did schedule us a loaner vehicle and she did get a part ordered for a recall fix but failed to put us on the actual schedule. Which means a two hour turnaround a five hour turnaround. We also told Shannon we wanted to talk to someone about buying a service and maintenance warranty for our Lexus which requires a salesman. After the five hour delay Shannon tried to find us a sales person to check on the extended warranty. There was only one salesman on duty and he was booked up the rest of the evening. I the past this dealership has been awesome. Seems like some of the older personnel have retired. I hope that’s all the problem. Shannon did all he could do to make the experience great. His teammates not so much. I have purchased three Lexus cars from this dealer but if they don’t step up to the plate I would have to drive a bit further to another Lexus dealer. As for now I am withholding judgment and still would recommend Lexus to anyone who wants an awesome vehicle.

The Lexus of Mobile Al is a top notch operation,

The Lexus of Mobile Al is a top notch operation, normally. Last visit my service representative Shannon had to do above the ordinary to make it a positive experience. It seems that the person that communicated with me on the phone about coming in for service made a few mistakes. She did schedule us a loaner vehicle and she did get a part ordered for a recall fix but failed to put us on the actual schedule. Which means a two hour turnaround a five hour turnaround. We also told Shannon we wanted to talk to someone about buying a service and maintenance warranty for our Lexus which requires a salesman. After the five hour delay Shannon tried to find us a sales person to check on the extended warranty. There was only one salesman on duty and he was booked up the rest of the evening. I the past this dealership has been awesome. Seems like some of the older personnel have retired. I hope that’s all the problem. Shannon did all he could do to make the experience great. His teammates not so much. I have purchased three Lexus cars from this dealer but if they don’t step up to the plate I would have to drive a bit further to another Lexus dealer. As for now I am withholding judgment and still would recommend Lexus to anyone who wants an awesome vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mitch, thank you for sharing your experience. It's great to hear that Shannon went above and beyond, but I apologize for the scheduling mix-up and any inconvenience it caused. We appreciate your loyalty and feedback as we strive to improve our service. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out anytime. Thank you, Peggy Saranthus - Service Manager - 251-445-0450

Show full review

Made sure I was taken care of.

Made sure I was taken care of.My sales advisor Dexter Campbell Jr.was awesome.He is very professional and a very nice young man.He listened to my concerns about my car and made sure they were fixed.

Made sure I was taken care of.

Made sure I was taken care of.My sales advisor Dexter Campbell Jr.was awesome.He is very professional and a very nice young man.He listened to my concerns about my car and made sure they were fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Dexter provided such attentive service at Lexus of Mobile! It's great knowing your concerns were addressed and you felt well taken care of. Thank you for sharing this positive experience with us!

Show full review

I've been coming to this dealership for some years.

I've been coming to this dealership for some years.My service advisor Dexter Campbell Jr.is awesome. He makes sure I'm taken care of.

I've been coming to this dealership for some years.

I've been coming to this dealership for some years.My service advisor Dexter Campbell Jr.is awesome. He makes sure I'm taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Pat, thank you for your loyalty and kind words about Dexter! We're delighted to hear that you've had consistently great experiences with us at Lexus of Mobile. We look forward to serving you again soon!

Show full review

Great service, great understanding of my problem.

Great service, great understanding of my problem. Liz P is excellent at explaining everything! She is super!

Great service, great understanding of my problem.

Great service, great understanding of my problem. Liz P is excellent at explaining everything! She is super!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear that Liz provided you with excellent service and clarity at Lexus of Mobile, Howard! Thank you for sharing your positive experience.

Show full review

I have been dealing with Lexus for over 8 years.

I have been dealing with Lexus for over 8 years. Their service department is the best. The best service advisors (Shannon ). He takes care of my car quickly and goes over a complete listing of all the service items .

I have been dealing with Lexus for over 8 years.

I have been dealing with Lexus for over 8 years. Their service department is the best. The best service advisors (Shannon ). He takes care of my car quickly and goes over a complete listing of all the service items .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with our service department at Lexus of Mobile! We're delighted to know that Shannon and the team have consistently taken great care of your car. We appreciate your loyalty over the years!

Show full review

Great service.

Great service. My advisor is very knowledgeable, pleasant and helpful He takes time to explain the service and necessary services if needed They also have a pleasant room offering coffee and other beverages

Great service.

Great service. My advisor is very knowledgeable, pleasant and helpful He takes time to explain the service and necessary services if needed They also have a pleasant room offering coffee and other beverages

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Daniela, we're delighted to hear that you had an easygoing experience with our team at Lexus of Mobile. It's great to know the amenities contributed positively to your visit as well! Thank you for sharing this feedback.

Show full review

Provided with loaner car.

Provided with loaner car. Service excellent. Was clear on work needed to be done. Fixed a recall item on car

Provided with loaner car.

Provided with loaner car. Service excellent. Was clear on work needed to be done. Fixed a recall item on car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Richard, we're delighted to hear that you had an excellent service experience with us at Lexus of Mobile. Thank you for sharing your feedback and letting us know everything went smoothly!

Show full review

Best experience ever, my salesman DAVID was amazing.

Best experience ever, my salesman DAVID was amazing. All staff members that assisted with my purchase were kind and courteous…

Best experience ever, my salesman DAVID was amazing.

Best experience ever, my salesman DAVID was amazing. All staff members that assisted with my purchase were kind and courteous…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Williams, we're delighted to hear that David and the team at Lexus of Mobile provided you with such a fantastic experience. Thank you for sharing your feedback!

Show full review

My first experience with Lexus of Mobile.

My first experience with Lexus of Mobile. I could not have been happier with the service and friendliness of everyone I came in contact with. Very professional and no wasted time for me. Thank you all.

My first experience with Lexus of Mobile.

My first experience with Lexus of Mobile. I could not have been happier with the service and friendliness of everyone I came in contact with. Very professional and no wasted time for me. Thank you all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Lexus of Mobile! We're delighted to hear that our team's professionalism and efficiency made a great impression. We look forward to serving you again in the future!

Show full review

My Salesman, Derrick Jones, is phenomenal.

My Salesman, Derrick Jones, is phenomenal. He always insures that I receive the best service possible!

My Salesman, Derrick Jones, is phenomenal.

My Salesman, Derrick Jones, is phenomenal. He always insures that I receive the best service possible!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Linda, we're delighted to hear that Derrick provided you with exceptional service at Lexus of Mobile! Thank you for sharing your experience.

Show full review
See all 420 reviews