Reviews
The Lexus of Mobile Al is a top notch operation,
The Lexus of Mobile Al is a top notch operation, normally. Last visit my service representative Shannon had to do above the ordinary to make it a positive experience. It seems that the person that communicated with me on the phone about coming in for service made a few mistakes. She did schedule us a loaner vehicle and she did get a part ordered for a recall fix but failed to put us on the actual schedule. Which means a two hour turnaround a five hour turnaround. We also told Shannon we wanted to talk to someone about buying a service and maintenance warranty for our Lexus which requires a salesman. After the five hour delay Shannon tried to find us a sales person to check on the extended warranty. There was only one salesman on duty and he was booked up the rest of the evening. I the past this dealership has been awesome. Seems like some of the older personnel have retired. I hope that’s all the problem. Shannon did all he could do to make the experience great. His teammates not so much. I have purchased three Lexus cars from this dealer but if they don’t step up to the plate I would have to drive a bit further to another Lexus dealer. As for now I am withholding judgment and still would recommend Lexus to anyone who wants an awesome vehicle.
The Lexus of Mobile Al is a top notch operation,
The Lexus of Mobile Al is a top notch operation, normally. Last visit my service representative Shannon had to do above the ordinary to make it a positive experience. It seems that the person that communicated with me on the phone about coming in for service made a few mistakes. She did schedule us a loaner vehicle and she did get a part ordered for a recall fix but failed to put us on the actual schedule. Which means a two hour turnaround a five hour turnaround. We also told Shannon we wanted to talk to someone about buying a service and maintenance warranty for our Lexus which requires a salesman. After the five hour delay Shannon tried to find us a sales person to check on the extended warranty. There was only one salesman on duty and he was booked up the rest of the evening. I the past this dealership has been awesome. Seems like some of the older personnel have retired. I hope that’s all the problem. Shannon did all he could do to make the experience great. His teammates not so much. I have purchased three Lexus cars from this dealer but if they don’t step up to the plate I would have to drive a bit further to another Lexus dealer. As for now I am withholding judgment and still would recommend Lexus to anyone who wants an awesome vehicle.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Mitch, thank you for sharing your experience. It's great to hear that Shannon went above and beyond, but I apologize for the scheduling mix-up and any inconvenience it caused. We appreciate your loyalty and feedback as we strive to improve our service. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out anytime. Thank you, Peggy Saranthus - Service Manager - 251-445-0450
Made sure I was taken care of.
Made sure I was taken care of.My sales advisor Dexter Campbell Jr.was awesome.He is very professional and a very nice young man.He listened to my concerns about my car and made sure they were fixed.
Made sure I was taken care of.
Made sure I was taken care of.My sales advisor Dexter Campbell Jr.was awesome.He is very professional and a very nice young man.He listened to my concerns about my car and made sure they were fixed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Dexter provided such attentive service at Lexus of Mobile! It's great knowing your concerns were addressed and you felt well taken care of. Thank you for sharing this positive experience with us!
I've been coming to this dealership for some years.
I've been coming to this dealership for some years.My service advisor Dexter Campbell Jr.is awesome. He makes sure I'm taken care of.
I've been coming to this dealership for some years.
I've been coming to this dealership for some years.My service advisor Dexter Campbell Jr.is awesome. He makes sure I'm taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pat, thank you for your loyalty and kind words about Dexter! We're delighted to hear that you've had consistently great experiences with us at Lexus of Mobile. We look forward to serving you again soon!
Great service, great understanding of my problem.
Great service, great understanding of my problem. Liz P is excellent at explaining everything! She is super!
Great service, great understanding of my problem.
Great service, great understanding of my problem. Liz P is excellent at explaining everything! She is super!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear that Liz provided you with excellent service and clarity at Lexus of Mobile, Howard! Thank you for sharing your positive experience.
I have been dealing with Lexus for over 8 years.
I have been dealing with Lexus for over 8 years. Their service department is the best. The best service advisors (Shannon ). He takes care of my car quickly and goes over a complete listing of all the service items .
I have been dealing with Lexus for over 8 years.
I have been dealing with Lexus for over 8 years. Their service department is the best. The best service advisors (Shannon ). He takes care of my car quickly and goes over a complete listing of all the service items .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our service department at Lexus of Mobile! We're delighted to know that Shannon and the team have consistently taken great care of your car. We appreciate your loyalty over the years!
Great service.
Great service. My advisor is very knowledgeable, pleasant and helpful He takes time to explain the service and necessary services if needed They also have a pleasant room offering coffee and other beverages
Great service.
Great service. My advisor is very knowledgeable, pleasant and helpful He takes time to explain the service and necessary services if needed They also have a pleasant room offering coffee and other beverages
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniela, we're delighted to hear that you had an easygoing experience with our team at Lexus of Mobile. It's great to know the amenities contributed positively to your visit as well! Thank you for sharing this feedback.
Provided with loaner car.
Provided with loaner car. Service excellent. Was clear on work needed to be done. Fixed a recall item on car
Provided with loaner car.
Provided with loaner car. Service excellent. Was clear on work needed to be done. Fixed a recall item on car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard, we're delighted to hear that you had an excellent service experience with us at Lexus of Mobile. Thank you for sharing your feedback and letting us know everything went smoothly!
Best experience ever, my salesman DAVID was amazing.
Best experience ever, my salesman DAVID was amazing. All staff members that assisted with my purchase were kind and courteous…
Best experience ever, my salesman DAVID was amazing.
Best experience ever, my salesman DAVID was amazing. All staff members that assisted with my purchase were kind and courteous…
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Williams, we're delighted to hear that David and the team at Lexus of Mobile provided you with such a fantastic experience. Thank you for sharing your feedback!
My first experience with Lexus of Mobile.
My first experience with Lexus of Mobile. I could not have been happier with the service and friendliness of everyone I came in contact with. Very professional and no wasted time for me. Thank you all.
My first experience with Lexus of Mobile.
My first experience with Lexus of Mobile. I could not have been happier with the service and friendliness of everyone I came in contact with. Very professional and no wasted time for me. Thank you all.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us at Lexus of Mobile! We're delighted to hear that our team's professionalism and efficiency made a great impression. We look forward to serving you again in the future!
My Salesman, Derrick Jones, is phenomenal.
My Salesman, Derrick Jones, is phenomenal. He always insures that I receive the best service possible!
My Salesman, Derrick Jones, is phenomenal.
My Salesman, Derrick Jones, is phenomenal. He always insures that I receive the best service possible!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Linda, we're delighted to hear that Derrick provided you with exceptional service at Lexus of Mobile! Thank you for sharing your experience.