Reviews
Had my wife’s car serviced.
Had my wife’s car serviced. Was in an out in about an hour. Excellent service as always. Thanks Liz for all your help. And, for always answering my questions.
Had my wife’s car serviced.
Had my wife’s car serviced. Was in an out in about an hour. Excellent service as always. Thanks Liz for all your help. And, for always answering my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for choosing Lexus of Mobile, Jerry! We are glad to hear that Liz and the team took great care of you and your wife's car. We are grateful for your business and hope to welcome you back in the future! Take care.
This is our fourth Lexus so I have had the pleasure of
This is our fourth Lexus so I have had the pleasure of using the service department at Lexus of Mobile for years. This past 15,000 mile service was thorough and completed much quicker than anticipated. It is also a perk to arrange a loaner to explore Mobile while the car is attended.
This is our fourth Lexus so I have had the pleasure of
This is our fourth Lexus so I have had the pleasure of using the service department at Lexus of Mobile for years. This past 15,000 mile service was thorough and completed much quicker than anticipated. It is also a perk to arrange a loaner to explore Mobile while the car is attended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued loyalty and for sharing your positive experience with our service department! We look forward to serving you again. Safe travels from all of us at Lexus of Mobile!
Arrived without an appointment due to an emergency and
Arrived without an appointment due to an emergency and they worked me right in. The problem was properly diagnosed and fortunately they had the parts to resolve it.
Arrived without an appointment due to an emergency and
Arrived without an appointment due to an emergency and they worked me right in. The problem was properly diagnosed and fortunately they had the parts to resolve it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, it's great to hear our team could assist you promptly in an emergency! Thank you for choosing Lexus of Mobile and sharing your experience.
Our purchase experience was superb.
Our purchase experience was superb.. The trained staff made sure we had a good working knowledge of the tech incorporated into our new RX350h. Our new automobile is a remarkable product.
Our purchase experience was superb.
Our purchase experience was superb.. The trained staff made sure we had a good working knowledge of the tech incorporated into our new RX350h. Our new automobile is a remarkable product.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Dan, we're thrilled you had a superb experience with our team and are enjoying your new Lexus RX 350h! Thank you from all of us at Lexus of Mobile!
Took our LC and RX to get servicing on different days.
Took our LC and RX to get servicing on different days. Great service as usual. I didn’t get a loaner for the RX but they gave me one for the other service. They were moving to a new appt system but now loaners are easily scheduled online. Thanks to Michael and Liz.
Took our LC and RX to get servicing on different days.
Took our LC and RX to get servicing on different days. Great service as usual. I didn’t get a loaner for the RX but they gave me one for the other service. They were moving to a new appt system but now loaners are easily scheduled online. Thanks to Michael and Liz.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, thank you for choosing Lexus of Mobile and for highlighting the efforts of Michael and Liz. We are grateful for your continued support and look forward to serving you again!
My service was completed on time and Michael did a
My service was completed on time and Michael did a good job. Recommend Lexus of Mobile.
My service was completed on time and Michael did a
My service was completed on time and Michael did a good job. Recommend Lexus of Mobile.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael and the team at Lexus of Mobile are thankful for your kind words! We wish you safe travels ahead!
We recently bought our car and Sim helped us close the
We recently bought our car and Sim helped us close the deal. He was amazing, so kind to us through every interaction, and seemed like he genuinely cared about our wants and needs and worked with our budget. We could not recommend Sim enough. He made the process so easy and simple! Thank you, Sim, for everything!! All of the staff made the experience so seamless here.
We recently bought our car and Sim helped us close the
We recently bought our car and Sim helped us close the deal. He was amazing, so kind to us through every interaction, and seemed like he genuinely cared about our wants and needs and worked with our budget. We could not recommend Sim enough. He made the process so easy and simple! Thank you, Sim, for everything!! All of the staff made the experience so seamless here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Grace, we're glad to hear about your positive experience with Sim and the team! Thank you for choosing Lexus of Mobile. Enjoy your new car!
They were very professional and nice they did a great job
They were very professional and nice they did a great job on my vehicle and did take long
They were very professional and nice they did a great job
They were very professional and nice they did a great job on my vehicle and did take long
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Here at Lexus of Mobile, we are always thankful for positive feedback from our customers. Thank you, Shell!
Disappointed!
Disappointed! Over 6 hours for an inspection! While My car was there, it was hit in the parking lot but it should not have been there anyway because I was not there to get it. My car was filthy and DAMAGED once I drove an hour to get it! Spoke to the sales manager Brandon Williams. He said he would call me with an explanation. He did not. I have been going for years…not sure if I will return. Ernie is great though.
Disappointed!
Disappointed! Over 6 hours for an inspection! While My car was there, it was hit in the parking lot but it should not have been there anyway because I was not there to get it. My car was filthy and DAMAGED once I drove an hour to get it! Spoke to the sales manager Brandon Williams. He said he would call me with an explanation. He did not. I have been going for years…not sure if I will return. Ernie is great though.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am very disappointed to hear about your recent visit and the issues that occurred during your inspection. We sincerely apologize for the wait time and any inconvenience caused by the damage to your car. Additionally, it is concerning to hear that you did not receive a follow-up call as promised. We value your loyalty as a customer and would like to make things right. Please give us another chance to rectify this situation by reaching out to me at your convenience. Thank you, Peggy Saranthus - Service Manager - 251-445-0450
I bought my car from Lexus of Mobile in 2017 and have had
I bought my car from Lexus of Mobile in 2017 and have had it serviced there ever since. They always do a superb job-efficient, timely, knowledgeable and kind. Dexter is a gentleman who takes excellent care of his customers. He is always welcoming, walks you to your loaner, gives simple instructions on using your car, makes helpful suggestions and is an all around nice guy. I always enjoy visiting there.
I bought my car from Lexus of Mobile in 2017 and have had
I bought my car from Lexus of Mobile in 2017 and have had it serviced there ever since. They always do a superb job-efficient, timely, knowledgeable and kind. Dexter is a gentleman who takes excellent care of his customers. He is always welcoming, walks you to your loaner, gives simple instructions on using your car, makes helpful suggestions and is an all around nice guy. I always enjoy visiting there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathleen, it's wonderful to hear from a loyal customer like you! We're so pleased that Dexter and our team have consistently delivered superb service. Safe travels from all of us at Lexus of Mobile!