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Couldn't ask for a better experience with Palmer's Toyota
Couldn't ask for a better experience with Palmer's Toyota everybody at the store was so nice especially my salesman Lorenzo I would recommend anyone shopping here
I had to have some body repair done.
I had to have some body repair done. When I arrived there was 2 customers in front of me. Once my turn I hobbled to desk with a broken foot. Gave the guy my keys. Which he could not stand up to recieve them for he was so tired at 815 in the morning. I gave him my keys and told him I had a rental to pick up at rental dept at the main building. The answer I gotten set me back a few steps. He let me know the secretary is late over 15 mins and didn't know when she would show up and that I can see everyone is busy and if I couldn't wait for a while because it would be. I should walk up there, Which is a good distance away to walk with a broken foot. I had Dr appt right after dropping my car off. At this point I'm fairly mad now due to the fact of which part of the broken foot did you not hear. So I wouldn't miss my appts. I hobbled up there got the rental as I was leaving from rental dept already flames coming out of my ears nearly I get a call to come sign love bug removal paper work if I didn't remove the bugs it's a 50 dollar charge to my card. They knew I was mad at the desk so let pour fuel on this situation. I went back to collision dept and made several people aware of what happened. I leave as I was in so much pain from that walk. With so many inconviences. To add insult to injury . I Had to turn around after I left cause they lost paper work to my car to be repaired then I get a couple days later that my keys have been lost as well so I have to stop working and take my other key to them. They did replaced the key. Thank you for that. Had more crap happen in 1 week from them than anyone has in a lifetime. I was shocked that it took me going to sales manger to get the stupid mess to stop. The question was WHAT DO YOU WANT ME TO DO. FREE OIL CHANGE NO I HAVE FREE OIL CHANGES, ME: NO FIX THAT MESS BACK THERE I'm boiling at this point. . I did receive an apology 3rd party PERSON PASSING A MESSAGE from upper management sent a apology message, instead of taking the time to apologize To me sent me a message thru someone else. and not one single person asked me if I was hurting at all.
Great Customer Service At Palmers Toyota
Thank you Palmer’s Toyota. Great Customer service. My car salesman Desmond Cox went above and beyond for me for my first purchase and ordered the car I wanted. The finance manger did a awesome job explaining different options to me. Tony even helped me get the best insurance plan for my brand new Toyota Camry. This was a very friendly environment and I will definitely be purchasing my next vehicle here.
Nice but not able to get the car I wanted. Another one...
Nice but not able to get the car I wanted. Another one was coming in and it sold before I could make a deposit
Horrible bunch of liars, worst dealership in Alabama,...
Horrible bunch of liars, worst dealership in Alabama, don't fall for their lies, Jacob Palmer is a poor excuse for a owner
Don't buy from palmers Toyota
Went there looking for a new truck,spoke to salesman and sales manager,since the covid,they don't offer any discounts,I agree to pay the sticker price plus the doc fee,but they added a 2500 dealer profit because of shortage of cars,I told them I would buy one from them,but I wanted a certain color,and I would not pay the 2500 extra dealer profit, they said they would waive the 2500,6 weeks later they got the exact truck I wanted,2000 higher plus the 2500 dealer profit,I told the salesman that the sales manager name morgan, said he would waive it,he went and talked to Morgan,and said Morgan would call me in 15 minutes,never happened,so I called and left a message for Morgan,as well as the owner Jacob Palmer, neither one bothered to return calls,called back salesman and he said sorry Morgan was not going to do it, because of supply
I had a 12:30 appointment with Paul Brewer the used car...
I had a 12:30 appointment with Paul Brewer the used car director and the EVENT HOST for this buy back event. Which advertised that they used KBB values. But the EVENT HOST ( PAUL BREWER) told me that KBB was for California and NADA SOUTHERN was for us down here. So that let's me know that Paul Brewer is a LIER or dumb enough not to know what the advertisement said. KBB values our Rav4 at $38,124 trade in and $41,309 private party. Our Rav4 XLE Premium FWD SUV has 9591 miles, is in very excellent-like new condition. Inside still smells new. If Paul Brewer will LIE ABOUT THIS WHAT ELSE WILL HE LIE ABOUT? He offered me $32,000.00 for our car. We don't have to sale our car just wanted another truck. We had a very good salesman (Joseph) when we got car in early March of 2021. We Love our car. We feel like this buy-back and Paul Brewer...is a BIG JOKE.
They lied about a used car. Said it was fine and passed...
They lied about a used car. Said it was fine and passed all test. This car has never stopped giving me trouble and costing me money. CD player doesn’t work properly, looses freeon daily, oil consumption problem, radiator messed up and the list goes on. I wrote to the owners son and he basically chewed me out
I would not recommend if you are of age. Severly over...
I would not recommend if you are of age. Severly over priced and unreliable vehicles.
The on-line that I have been in contact with was helpful...
The on-line that I have been in contact with was helpful and we will be there to help with this matter as soon as possible.thanks and God bless
They did an outstanding job and I will be at