Gary Mathews Motors

I took my vehicle into Gary Mathew Motor, 3 TIMES! For a cracking noise when I turn the steering wheel. In June, they diagnosed my vehicle with bad calipers... (I just had them replaced!) Problem still there. Took it back and now diagnosed with needing new struts. Replaced those and after a couple days the problem continued!! Now, they want to charge me 600.00 to fix it a third time!! NOW saying bad ball joint complete guesses?! I had this issue raised up the ladder to corporate and was ONLY offered a waived diagnostic fee. They feel that this is a "new" issue since it's been 90 days. Nevermind a current pandemic and no available appointments for 30 days!!! My issue has the SAME..exact...presentation!! So because their mechanics suck I have to pay to have this fixed (somewhere else!!) AGAIN!! HORRIBLE MECHANICS AND ADMINISTRATION!!!

Fresh coffee in the waiting room. The personnel keep you appraised of the status. Courteous people throughout the dealership. Prompt service. Clean... restrooms. Informed answers to questions.

I have never seen an alternater go out in 2 years which was done by this location. When called to ask questions got no answer.

Gas cap warning light and check engine light. Diagnosis: evaporator coil. Ram still in warranty, but "something" chewed through a line. Sorry, warranty... doesn't apply. Ordering a part. Will cost me $450+/-. Warranties are like insurance policies: more reasons NOT to pay than to pay.

Gary Mathews practice is honest, true and real. They go above and beyond for their customers. Their staff is friendy, nice and do a good.

Took our Jeep Wrangler in for it's 60,000 mile service, (severe duty), and had them replace the rear wiper blade at my request. Took the shuttle service... home. When the work was complete the shuttle took me back to pick up the Jeep. Very happy.

Went in for an Express oil change. Service was complete in 30 minutes. Thomas advised me I had 3 open safety recall which I scheduled for a later date.... The lounge had coffee and donuts.

The services are great as long as you have a warranty and/or service plan. It seems like you need to have purchased the vehicle from this dealer, if you... didn't you kind of get the "whatever" service. Lack of information hurts at times. As long as it is dealer or MOPAR parts you're good, but the lack of service for parts non dealer related is horrible. If you don't buy it from them, they won't install it even if you have an IOU and contacts. Should tell you that up front before you load the accessories and go there.

before i ever go look at the base prices on the dealer websites, Gary Matthews is always cheaper right from the start. Ive bought 2 jeeps here and both... times they have worked diligently to make it work for me and get things done the way i needed them to be. Great service. They will get my return business!

Already looked at the car online, when I got to the dealership I was treated great and not pressured like at some other places. After driving the car and... deciding to trade in mine, I was given a fair price and didn't have to fight to get price or payment on the new one. Excellent salesman and dealership.