Gary Mathews Motors

I thought they were very easy to deal with & didn't bombard me with calls & emails like other dealers were doing. I was up front with what I wanted & my budget & they didn't try to get me to spend more than I was comfortable with. Buying a used car can be scary but if everything continues to move in such a positive direction I will be happy to do business with them again in the future.

if it wasn’t for him I would give the dealership 10 negative starts. He put up with me for the last 3 months and remained professional even when I lost my cool. I had my car towed to the shop March 13th and just got it back 2 June. They screwed around for 3 months. It took them 5 weeks to even get it in to do a diagnosis then once they dragged it in the shop it took them another 2 weeks to get a technician to complete the diagnosis. Part was ordered and showed up within a week and sat in the car until 2 weeks ago when they finally got around to installing the part. I contacted the service manager and he gave me a sob story about how the hey are short staffed when every business is short staffed. I never got anything saying the work was complete i just happens to make my weekly phone call to check up on my car. I found out it had been completed and was sitting waiting for me. I was advised they would not release the car to me until the warranty company sent their money to the dealership. So another week went on and i had to do Gary Mathew’s legwork for them and call the warranty company. King story short the warranty company had already sent them the instructions on how to submit the invoice and it was ignored. I then contacted Gary Mathew’s and a different person helped me and told me all they needed was my signature and then they would submit it he invoice. So I went down to pick up my car and what so you know the key fob transmitter they replaced wasn’t programmed correctly so I had to leave it there again. I would never recommend Gary Mathew’s to anyone. Absolute worst service department and I hope Mr. Mathew’s does something to fix this issue so one else looses their car for 3 months.

The worst dealership experience I have ever experienced. Lied to by service department and Landon Matthews himself. Don't be fooled by the southern charm B.S and the double talk. They could care less about customer service or customer retention. I hope their bottom line is affected but probably not because they only care about numbers and I'm just 1. They have no clue how to service a customer they screwed over.

Bought a truck there had problems the first day they started throwing parts at it never stood behind there word I’d never buy anything from there again!!!!

I decided I wanted a brand new Dodge Challenger I again asked for Sam Morris!! He is outstanding at his job and will work his butt off for you!! He got me a brand new 21 Dodge Challenger RT!! No hassle and easy to work with!! Recommend him!!!!!

Took my car down to be diagnosed because we've been chasing a problem in circles. We told the service advisor multiple times everything we had already done and the problem always seem to come back. The mechanic refused to listen he basically went in the same big circle we just did to come back and tell us the same thing we had already figured out. The advisor and the service manager refused to keep in contact to the point we had to call the dealership screaming just to get some answers only for them to say take the car we don't want it. Don't even get me started on the lady that thought she was big and bad on the other end of a phone. We can square up anytime! Basically do yourself a favor and take it to a local mechanic. Stay away from these night school drop outs that are to stupid to change their own oil

The absolute worst automobile dealership we have ever worked with. My family had just relocated to the Clarksville area and we were interested in a jeep Rubicon (2020) on their lot, put down earnest money, but found a 2021 model elsewhere which was cheaper than what they were asking and so we purchased there. Gary Matthew's were not willing to give back our deposit or let us put the money towards jeep merchandise. Better yet, the salesperson we were working with did not return my call when Iasked if we could put the money towards jeep merchandise, I had to call the salesperson numeous times and even better I saw the individual in a local Publix shopping store on several aisles and they didn't acknowledge me even when I tried to speak just because. My advice to potential customers is please check the surrounding areas if interested in a Jeep before going here.

Great prices and knowledgeable staff clean Jeep and comparable prices definitely worth the drive - Sales staff took good care of me and my financing was easy -

Dishonest dealership. Looking for a Ram TRX. Price was 15k over MSRP. Inquired about the truck and the eprice came back at MSRP. Made an appointment to make a deal and the salesman was 8 minutes late. When I showed him the eprice in the email he said it was a glitch and told me to make an offer over MSRP. Walked out and I wouldn’t buy a matchbox car from Gary Mathews!

Dishonest dealership. Looking for a Ram TRX. Price was 15k over MSRP. Inquired about the truck and the eprice came back at MSRP. Made an appointment to make a deal and the salesman was 8 minutes late. When I showed him the eprice in the email he said it was a glitch and told me to make an offer over MSRP. Walked out and I wouldn’t buy a matchbox car from Gary Mathews!