Gary Mathews Motors

Absolutely DESTROYED my show room Fiat spider . Rear ended at dealership, refused to provide damage report. Broke antenna, tried. Head light broke, suspension harness wires broke installing second clutch and fly wheel improperly. Windows and mirrors no longer worked. Told I needed breaks , rotors and window switches, after car was hit at dealership and so called noise was not their fault. Took rotors after taken off to another repair shop who said they were absolutely fine in writing, for court. Charged for work not done. And parts I brought in, had proof with receipts. Ignored proof and lied about proof in court. Multi Madia player destroyed inside during repairs and the car was inside their garage at the time. They refused responsibility. I took my car for repairs else where after this nightmare. Their exact words were who the xxxx worked on your car?!?!!?They didn’t know what the xxxx they were doing. And discovered my memory box inside was wiped, and had to be reprogrammed. And a number of other issues. They also said it didn’t need a window switch I paid for thru my car insurance that this dealership refused to give me. It was the box for the cars computer that needed reprogramming. 2 1/2 years later the courts allowed no hard evidence in thru civil court. Unless you pay a attorney forget Clarksville Tn treating you fairly. Hard evidence that I was not allowed to show. Ohhhh, my car had 1,000 miles extra on it and a massive blob on my brand new tire when I picked my car up too. Theft driving the car. And if the tire had blown out it could have killed me or someone else. The judge didn’t care. This dealership and the court system’s judge are friends. The judge was a attorney and buddy of the dealership s attorney first. I was screwed from day one. 2 q/2 years putting together MASSIVE EVIDENCE. I couldn’t show. The judge refused what other attorneys would allow. You will regret ever taking a car here for repairs.

I bought a new truck and they were very professional. Anything I wanted or needed, i.e spray in bed liner, step sides were all done and looked great! They also gave me a loaner vehicle while I waited for my new truck to be completed. A+ dealership in my opinion! Will buy from them again. My salesman, Josh was on point with everything! If he didn’t have the answer, he found them quick! If you are in the market for a new or used vehicle I would definitely go see them! Everyone from my salesman to the manager we’re all very helpful!

Jeremy was professional and courteous, we are very pleased with our Nissan Rogue! Thank you.

Went to buy a used 2025 Ram Laramie with only 16,500 miles and trade my GMC Sierra and while I was there sitting in the little office talking to my Salesmen I heard the manager in the office across the showroom talking about how they had been drinking pitchers of margarita from the Mexican restraunt and cussing and the other salesmen talking about how crappy our credit was and that they didn’t know why we even came in to buy because our credit sucked - We never got upset or told our salesmen why we were not going to buy we just left and we will never be back ever . We went to Wyatt Johnson and bought a 2022 GMC Sierra w 0 down and walked out Happy Beware of the staff they talk nice to you but they talk down about you in the little office and very unprofessional about talking about drinking and being drunk with customers in ears reach . I have shared this with the US ARMY buying program and pursuing them for the Blacklist . Very unprofessional and the language that goes on in there is very unnecessary and because we don’t have perfect credit does not make us any less of a person .

After standing around getting no acknowledgement from anyone, Jayme, the best salesman I've ever dealt with asked if I needed help. At that point, I knew I was going to buy a car from him.

Bought a 2017 Jeep December 31st and on the way home noticed the heater was cold on one side. When I got home and exited the vehicle the fan motor was very loud. Called them back and they said they would work me in there shop on Monday to check it out. Eight days later they called to tell me it would cost 3 thousand dollars to repair. I called the salesman and he said he would look into it. The next day he hadn’t called and I called back and spoke with there customer service representative and she checked and said no would do it for 2 thousand. I had no choice except to get it repaired. I even offered to return for refund but No. After placing in the shop after 2 weeks I called and told part was not in. 3 weeks later they decided to use aftermarket part. I go to pick up vehicle and service manager wouldn’t even look up from phone. He just said it is in the parking lot by the used lot. After looking for 10 minutes I went back and still on his phone said maybe in lot beside shop. A younger guy noticed me having a problem and offered to help.Had an issue and text the shop and no return text.Called customer service and left message and she had sales person call. After no luck carried to another shop and spent 600 more dollars on issues to get fixed. Shop foreman is a joke and they should check vehicles out before placing on lot. DO NOT waste your time or money at this dealership. They give you a run around and don’t stand behind there vehicle. Total I have put 1500 miles on it and over 2700 dollars so far. Will never return for anything here. Worst customer service ever and did not give all the details I went through. Wasn’t enough time

I had the pleasure of work with Adam and Brian on our 21’ GMC Yukon Denali. They really made the car buying experience a breeze. The customer service was great, the buying experience went smooth, and we left with a great vehicle. I would recommend anyone looking for a vehicle, to work with these guys.

The people at the dealership were very helpful and courteous. We got a fair price for our trade in, and were very happy to drive home in our new (used) car.

Took my truck in for a noise coming from the front of my truck when turning to the right. They kept my truck for 2 days. Even had me come back and ride with a guy to make sure we were hearing the same noise. Called me the next day and said the noise was coming from the brakes. And wanted to charge me $1300 to change front pads and rotors. Turned it down and brought it home to change myself. The parts. Were $330 dollars. So $900 labor for something that takes less than 2 hours to do. When I get my wheels off I notice nothing wrong with pads or rotors. No rouges in rotors and over have the meat left on pads. Called the service manager the next day and was told it wasn't a wear issue but they didn't actually know what was making the brakes make the noise. I personally think they should actually try to find the true problem instead of just telling me I needed a hugely over priced and unneeded brake job. Can understand why the place has only a 2.9 rating. Won't be using this crooked place again. Would rather drive a little distance just to avoid them.

The dealership would not go below sticker price on the vehicle we were interested in. They also asked for a $650 non-negotiable docking fee. Absolutely ridiculous.