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Payne Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–5:00pm
Tuesday 8:00am–7:00pm 7:00am–5:00pm
Wednesday 8:00am–7:00pm 7:00am–5:00pm
Thursday 8:00am–7:00pm 7:00am–5:00pm
Friday 8:00am–7:00pm 7:00am–5:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Payne Chevrolet from DealerRater.

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In and out quickly.

In and out quickly. Explained everything done. No surprises. Have used them since I purchased my car there. Why do you need 25 words when I was able to say what I wanted to in less?

In and out quickly.

In and out quickly. Explained everything done. No surprises. Have used them since I purchased my car there. Why do you need 25 words when I was able to say what I wanted to in less?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review, Robert! We're glad to hear that your experience at Payne Chevrolet was quick and straightforward. We appreciate your loyalty and hope to see you again soon! Regards, Payne Chevrolet (615) 384-5573

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Oil change at Payne Chevrolet

The service people at Payne's Chevrolet are extremely nice. And I'm sure it is not their decision to do so, however, charging $18 per quart of oil is obscene price gouging! I'm still having trouble sitting down after having it rammed to me that severely! My vehicle requires 7 qts of Mobil 1 full synthetic. That oil can be purchased at Walmart for about $8 per quart ( and you know they are making plenty of profit even at that price). Make sure you inquire as to what Payne plans to charge per quart of oil before letting them do the oil change. Maybe their regular oil is more reasonably priced? IDK. The old fable about the goose who laid the golden egg comes to mind. Payne would do well to review that tale if they want repeat customers. This goose has been slain and will not be laying anymore golden eggs at Payne Chevrolet.

Oil change at Payne Chevrolet

The service people at Payne's Chevrolet are extremely nice. And I'm sure it is not their decision to do so, however, charging $18 per quart of oil is obscene price gouging! I'm still having trouble sitting down after having it rammed to me that severely! My vehicle requires 7 qts of Mobil 1 full synthetic. That oil can be purchased at Walmart for about $8 per quart ( and you know they are making plenty of profit even at that price). Make sure you inquire as to what Payne plans to charge per quart of oil before letting them do the oil change. Maybe their regular oil is more reasonably priced? IDK. The old fable about the goose who laid the golden egg comes to mind. Payne would do well to review that tale if they want repeat customers. This goose has been slain and will not be laying anymore golden eggs at Payne Chevrolet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ken, thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Regards, Payne Chevrolet (615) 384-5573

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Great Service Department

My last visit was for oil change and tire rotation. They checked everything out that I had questions about. Very nice people at this dealership.

Great Service Department

My last visit was for oil change and tire rotation. They checked everything out that I had questions about. Very nice people at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Payne Chevrolet, we value our customers and we look forward to seeing you down the road. Regards, Payne Chevrolet (615) 384-5573

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Best Dealer in Tennessee

David was the reason we went with Payne Chevrolet. He went out mod his way, was very relatable and responded to us quickly. So friendly!!!

Best Dealer in Tennessee

David was the reason we went with Payne Chevrolet. He went out mod his way, was very relatable and responded to us quickly. So friendly!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience with us! We're thrilled to hear that David was able to provide you with excellent service and make your experience with Payne Chevrolet a great one. We'll be sure to pass on your kind words to him. Take care and have a great day. Regards, Payne Chevrolet (615) 384-5573

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Service department

Always great service and the staff is always pleasant to work with. I wouldn?t go anywhere else for my vehicle service.

Service department

Always great service and the staff is always pleasant to work with. I wouldn?t go anywhere else for my vehicle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Regards, Payne Chevrolet (615) 384-5573

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Routine service

Great work and excellent service but prices for parts and labor are too high.

Routine service

Great work and excellent service but prices for parts and labor are too high.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Regards, Payne Chevrolet (615) 384-5573

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2015 Chevy Cruze

I brought a newly purchased Cevy Cruze from Carvana and had it inspected by your group. Great Job! I bring all my vehicles to you. 2010 Acadia, 2016 Tahoe, 2007 Outlook & now 2015 Cruze

2015 Chevy Cruze

I brought a newly purchased Cevy Cruze from Carvana and had it inspected by your group. Great Job! I bring all my vehicles to you. 2010 Acadia, 2016 Tahoe, 2007 Outlook & now 2015 Cruze

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this amazing review! We really appreciate your business. Regards, Payne Chevrolet (615) 384-5573

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Satisfied Customer

Great customer service both on showroom floor and service department. We?ve purchased numerous vehicles and referred many customers to Payne.

Satisfied Customer

Great customer service both on showroom floor and service department. We?ve purchased numerous vehicles and referred many customers to Payne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Regards, Payne Chevrolet (615) 384-5573

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owner

great service, very pleased with the service, they always take care of my vehicle. thanks

owner

great service, very pleased with the service, they always take care of my vehicle. thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We truly appreciate you taking the time to write about your experience at our service department, M.K. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Regards, Payne Chevrolet (615) 384-5573

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Amazing Car Buying Experience at Payne Chevrolet

I worked with Nicholas on the purchase of my new Camaro. I've worked with several dealerships in the past and without a doubt, this was the most seamless car buying experience I have ever had. They were professional, extremely transparent, and beyond friendly every step of the way. It was as if I was buying the car from a family member instead of a dealership. It was that good.

Amazing Car Buying Experience at Payne Chevrolet

I worked with Nicholas on the purchase of my new Camaro. I've worked with several dealerships in the past and without a doubt, this was the most seamless car buying experience I have ever had. They were professional, extremely transparent, and beyond friendly every step of the way. It was as if I was buying the car from a family member instead of a dealership. It was that good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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