Beaman Toyota

I brought my Toyota in for an exterior detail and wax. I had an appointment for 9:30 am. I waited 4 1/2 hours for it. Then was charged over two hundred dollars. I was quoted $40 an hour. They stated they worked on it 2.6 hours. I had another place to be and when I looked at the vehicle it had not been waxed or thoroughly washed. They also broke one of the bolts in my hood wind deflector. I asked to be reimbursed and got nowhere. Even the owner did not respond to an email. Do not go there for anything.

Excellent service and polite, competent service adviser, Gallien. Adviser listened and answered my questions. Explained what next service would be. The survey needn’t be this long. :)

They charged $99 to diagnosis each problem (doors not unlocking and windows not unrolling)... 2 problems, $200. I asked question to confirm price and still was surprised when billed... I think the rep could have been more clear about the $99 not being total vs each issue. On the diagnostic for the doors the comment said they'd start with the fuse box... huh?? they didnt know even if 1 fuse or multiple... or even what the problem is... I paid $99 for this. Note to dealer: Recommend in cases like this that you list what you tried so customer doesn't feel jipped. ) Asked a question to find out more info about this vague diagnosis... only found out which fuse box they were talking about. They estimated repairs for both issues... close to 1,700 for a 2012 Avalon... said theyd take $200 off of that if I did the repairs (I asked). Was also sent a txt mssg and left a flyer in car to Upgrade vehicle... i.e. sale my car to them (they would pay up to 1500 of their quoted repair bill) above market value (this promo said) to buy a new or used car from them. Had a couple of multifunction keys made as well for a total of 250 dollars plus tax... expensive but they said its normally $500 (250 is what I was quoted earlier on a prior day). Asked about a 30 dollar supply fee for a diagnostic (99 dollars only, right?) just added on to the bill... they waived that since I asked. Total bill was $491 for 2 keys and 2 diagnostics. Had an appt. Total time it took was 3 hrs. The rep was nice but always be careful with the price quotes and bills and ask questions so you get value for your money because it will likely be expensive. Unfortunately you'll probably want to negotiate as well at every turn.

First time I have ever used pick up and deliver my car for service. Being 74 years old this was a great experience. Beaman has been a trusted friend of mine since 1990. Always friendly and work done right the first time. Thank you.

Beaman is a first class dealership on all levels. Professional, friendly and very customer focused. I would highly recommend buying a car from them. gb

Convenient. Loved the drop off &the Lyft ride to work. Improvements would be a receipt for work completed & call to phone number given at checkin

Made me wait for my car for 4 hours just to tell me they didnt had the parts in stock and still got change $120

Really appreciate the friendly staff and ease of purchasing at Beaman. Chris Chambers was a huge help throughout the searching and purchasing process. I highly recommend buying a vehicle from Beaman.

I brought my aunt's van in to address a recall issue and oil change. Everyone was very courteous and helpful. Dipesh greeted me when I got there and made the check in process quick and easy then he scheduled a shuttle with Lyft for me.

On Saturday 8-15-20, I brought my truck in because of code P0112. It’s basically a sensor or wiring issue. I was referred to the dealer by my mechanic shop. They stated the issue was electrical related. I also informed the service advisor that the previous shop already replaced the Air temperature sensor. I ask the service advisor what the diagnostic fee would be for the electrical problem. I’m just getting price quotes at this time. He stated that it would be $85. I told him I just left another shop and they wanted $200. The service advisor replied “that’s a lot… we will take care of you.” I waited about 4.5hrs. The service advisor returned and stated they were understaffed and I needed to return next week. We only have 1 tech right now and we should have six on Monday. The tech needs more time to figure out the issue. I told him you guys already had the vehicle for 4hrs. And will I be charged again. The service advisor stated: You already paid … we will eat the cost if it takes more time. They will work out the details.” I told him I could return next Tuesday. On Tuesday 8-18-20, I returned to have the electrical issue fixed. I was informed by the manager (Caleb) that I would have to pay another diagnostic fee ($170). I told him that this was not fair. You guys already had the vehicle for 4hrs on Saturday and I was promised that I would not have to pay again. On Saturday, I was told the diagnostic fee was $85 by a service advisor. I also informed the service advisor that it was an electrical issue. He did not tell me there was an extra diagnostic charge ($170). I’m disappointed that I did not get the real price up front. The dealership staff need to give customers the full options upfront. This was a case of false advertisement or miscommunication among staff members. Not sure which one. They may have new people. I have been going to this dealership for over 5 years and I have not had any problems. I wanted to get my truck fixed here but, I can’t trust the communication. They did not stand behind their word or give me a resolution.