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Toyota of Cleveland

(5,412 reviews)
Visit Toyota of Cleveland
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 22 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (423) 228-5965 (423) 228-5965
Used (423) 228-5973 (423) 228-5973
Service (423) 244-0569 (423) 244-0569

Inventory

See all 217 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2014.
Toyota of Cleveland
Our Mission Statement:
To meet the transportation needs of our market area through progressive merchandising of the world's highest quality automobiles dedicated to industry leadership in customer satisfaction and professionalism setting new standards for integrity and respect for our customers our employees our community and the environment. "This is our pledge."

As a 19 Time winner of the prestigious TOYOTA PRESIDENT'S AWARD we know how important it is to stay ahead of the competition. We continually strive to offer you, our customer, the best value at the right price! We want your business!!!
Let's Go Places with Toyota of Cleveland

Service center

Phone number (423) 244-0569

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Taylor Alton headshot
Taylor Alton
Finance Manager
(361 reviews) certified badge
Alfred Odister headshot
Alfred Odister
Sales and Leasing Consultant
(271 reviews) certified badge
Julien Allinder headshot
Julien Allinder
F & I Manager
(204 reviews) certified badge
Kenny Jones headshot
Kenny Jones
Sales and Leasing Consultant
(93 reviews) certified badge
Austin Calfee headshot
Austin Calfee
Sales and Leasing Consultant
(46 reviews) certified badge
Alfred Odister headshot
Alfred Odister
Sales and Leasing Consultant
(37 reviews) certified badge
Tyler Ratledge headshot
Tyler Ratledge
Finance Manager
(684 reviews)
Gregg Bain headshot
Gregg Bain
Sales Consultant
(557 reviews)
Shane DeFoor headshot
Shane DeFoor
Sales Manager
(357 reviews)
Monte' Burney headshot
Monte' Burney
General Manager
(283 reviews)
Joey Abdullah headshot
Joey Abdullah
Pre-Owned Car Manager
(258 reviews)
Jason Keith headshot
Jason Keith
Sales and Leasing Consultant
(251 reviews)
Stockton Coffey headshot
Stockton Coffey
Sales Manager
(224 reviews)
Tom Trout headshot
Tom Trout
Service Manager
(129 reviews)
Andy Peek headshot
Andy Peek
Service Advisor
(91 reviews)
Tyler Gibson headshot
Tyler Gibson
Sales and Leasing Consultant
(88 reviews)
Damon Roberts headshot
Damon Roberts
Sales and Leasing Consultant
(76 reviews)
Bridget Shadgett headshot
Bridget Shadgett
eSales Agent
(75 reviews)
Josh Howard headshot
Josh Howard
Sales and Leasing Consultant
(72 reviews)
Keith Jackson headshot
Keith Jackson
Assistant Service Manager
(66 reviews)
Nathan Walker headshot
Nathan Walker
Sales and Leasing Consultant
(63 reviews)
Zane Abdullah headshot
Zane Abdullah
Sales & Leasing Consultant
(60 reviews)
Angelia Caronia headshot
Angelia Caronia
Service Advisor
(53 reviews)
Amanda Phifer headshot
Amanda Phifer
BDC Manager
(50 reviews)
Ethan Thompson headshot
Ethan Thompson
Sales and Leasing Consultant
(27 reviews)
Caleb Lewis headshot
Caleb Lewis
Sales and Leasing Consultant
(24 reviews)
Callaway Covington headshot
Callaway Covington
Sales and Leasing Consultant
(23 reviews)
Logan Maddox headshot
Logan Maddox
Sales and Leasing Consultant
(22 reviews)
Michael Dylan Covington headshot
Michael Dylan Covington
Sales and Leasing Consultant
(21 reviews)
Eddie Shadgett headshot
Eddie Shadgett
Service Advisor
(18 reviews)
Tyler Standridge headshot
Tyler Standridge
Sales and Leasing Consultant
(14 reviews)
Dustin Shrader headshot
Dustin Shrader
Sales and Leasing Consultant
(12 reviews)
Madison Guy headshot
Madison Guy
Service BDC Agent
(11 reviews)
Evan Hicks headshot
Evan Hicks
Sales and Leasing Consultant
(11 reviews)
Laurie Hughes headshot
Laurie Hughes
Internet Sales Agent
(9 reviews)
Noah Lockridge headshot
Noah Lockridge
Sales and Leasing Consultant
(8 reviews)
Mike Covington headshot
Mike Covington
Sales Manager
(363 reviews)
Matthew Frady headshot
Matthew Frady
Sales and Leasing Consultant
(142 reviews)
Luis Mendez headshot
Luis Mendez
Service Advisor
(20 reviews)
Anthony Durbin headshot
Anthony Durbin
Service Advisor
(77 reviews)
Susan Tubbs headshot
Susan Tubbs
Parts Manager
(19 reviews)
Julian Popa headshot
Julian Popa
Sales and Leasing Consultant
(3 reviews)
Matthew Raymond headshot
Matthew Raymond
Admin
(2 reviews)
Shannon McCormick headshot
Shannon McCormick
BDC Sales Agent
(1 review)
Ian Bentley headshot
Ian Bentley
Sales and Leasing Consultant
Michael Hampton headshot
Michael Hampton
Service Advisor
Matthew Reagan headshot
Matthew Reagan
Service Advisor
Alison Smith headshot
Alison Smith
Service Advisor
Emma Williams headshot
Emma Williams
GM Assistant

Reviews

(5,412 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Cleveland from DealerRater.

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This is my second vehicle with Toyota of Cleveland.

This is my second vehicle with Toyota of Cleveland. Very helpful and courteous. Worked hard to find just the right vehicle!!! Austin kept me informed throughout it all, and did so with a super attitude. Highly recommend.

This is my second vehicle with Toyota of Cleveland.

This is my second vehicle with Toyota of Cleveland. Very helpful and courteous. Worked hard to find just the right vehicle!!! Austin kept me informed throughout it all, and did so with a super attitude. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Love Toyota @ Cleveland Austin Calfee has been awesome

Love Toyota @ Cleveland Austin Calfee has been awesome through multiple transactions every step of the way. I highly recommend him to all my friends and family! Justice was helpful in explaining every detail of all warranty options and let us make the decisions that were best for us. Thank you, Toyota of Cleveland

Love Toyota @ Cleveland Austin Calfee has been awesome

Love Toyota @ Cleveland Austin Calfee has been awesome through multiple transactions every step of the way. I highly recommend him to all my friends and family! Justice was helpful in explaining every detail of all warranty options and let us make the decisions that were best for us. Thank you, Toyota of Cleveland

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Kenny Jones, Mike Covington, and Justice Goodner were

Kenny Jones, Mike Covington, and Justice Goodner were extremely helpful in helping us purchase a vehicle for our daughter. The process was quick and completed in a short amount of time. I would highly recommend the Toyota of Cleveland team to friends.

Kenny Jones, Mike Covington, and Justice Goodner were

Kenny Jones, Mike Covington, and Justice Goodner were extremely helpful in helping us purchase a vehicle for our daughter. The process was quick and completed in a short amount of time. I would highly recommend the Toyota of Cleveland team to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Brent, thank you for your business and for recommending Kenny, Mike, and Justice! It was our pleasure to assist you and your daughter, and we hope to work with you again.- Toyota of Cleveland

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It is always a good experience when dealing with the

It is always a good experience when dealing with the folks at Toyota of Cleveland.

It is always a good experience when dealing with the

It is always a good experience when dealing with the folks at Toyota of Cleveland.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that our team provided you with such excellent care! Thank you! – Toyota of Cleveland

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Gregg Bain sales rep, Monte Burney managing partner, and

Gregg Bain sales rep, Monte Burney managing partner, and Justice Goodner finance manager made this purchase easy and it felt like talking to good friends and family. I felt no anxiety or discomfort. Thank you for the great deal on my new vehicle and the excellent customer and purchase experience. So glad I came home and bought in my hometown from hometown folks instead of Nashville again. This is a top notch team and dealership.

Gregg Bain sales rep, Monte Burney managing partner, and

Gregg Bain sales rep, Monte Burney managing partner, and Justice Goodner finance manager made this purchase easy and it felt like talking to good friends and family. I felt no anxiety or discomfort. Thank you for the great deal on my new vehicle and the excellent customer and purchase experience. So glad I came home and bought in my hometown from hometown folks instead of Nashville again. This is a top notch team and dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dawn, thank you for your business and stellar review of Gregg, Monte, Justice and the team! We appreciate your support of Toyota of Cleveland and hope to see you again in the future. Safe travels ahead in your new car!

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They are very friendly and listen to what you want in a

They are very friendly and listen to what you want in a vehicle then try to find what fits your needs.

They are very friendly and listen to what you want in a

They are very friendly and listen to what you want in a vehicle then try to find what fits your needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback! We are happy to hear that our team was helpful and attentive to your needs! Safe travels!

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The whole experience was exceptional.

The whole experience was exceptional. Callaway answed all my question and took care of everything

The whole experience was exceptional.

The whole experience was exceptional. Callaway answed all my question and took care of everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in Toyota of Cleveland, and for your business. We are grateful to have you as a customer!

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I can't say enough about the service and care I received

I can't say enough about the service and care I received from the Toyota of Cleveland team. From inquiring on a new vehicle to making it a reality, my sales associate Evan Hicks is amazing. Very informative, does everything he can to get you the deal your looking for, and treats you like family. Justice Goodner the finance manager, is wonderful on going over all the paperwork and warranty part answering any and all questions you may have. I have been very impressed of the treatment and care and would highly recommend them for any of your vehicle needs.

I can't say enough about the service and care I received

I can't say enough about the service and care I received from the Toyota of Cleveland team. From inquiring on a new vehicle to making it a reality, my sales associate Evan Hicks is amazing. Very informative, does everything he can to get you the deal your looking for, and treats you like family. Justice Goodner the finance manager, is wonderful on going over all the paperwork and warranty part answering any and all questions you may have. I have been very impressed of the treatment and care and would highly recommend them for any of your vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Evan and Justice provided such exceptional service at Toyota of Cleveland. It's wonderful knowing our team made the process smooth and informative for you. We appreciate your recommendation, enjoy your new vehicle!

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This dealership is amazing.

This dealership is amazing. I was treated amazing and like family. I was nervous and I was taken care of. Angelia is top of her game. She explained things to me and didnt make me feel silly. I was treated like a queen, Angelia is A+++++! She needs a raise

This dealership is amazing.

This dealership is amazing. I was treated amazing and like family. I was nervous and I was taken care of. Angelia is top of her game. She explained things to me and didnt make me feel silly. I was treated like a queen, Angelia is A+++++! She needs a raise

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for this wonderful feedback about Angelia and our team! We appreciate your business and hope to welcome you back to Toyota of Cleveland in the future.

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Austin Calfee, Stockton Coffey, and Justice Goodner were

Austin Calfee, Stockton Coffey, and Justice Goodner were extremely helpful and friendly. Willing to help in anyway they could.

Austin Calfee, Stockton Coffey, and Justice Goodner were

Austin Calfee, Stockton Coffey, and Justice Goodner were extremely helpful and friendly. Willing to help in anyway they could.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You’re a star for giving us five stars! We’ll see you next time! - Toyota of Cleveland

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