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Toyota of Cleveland

(5,236 reviews)
Visit Toyota of Cleveland
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 20 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (423) 228-5965 (423) 228-5965
Used (423) 228-5973 (423) 228-5973
Service (423) 244-0569 (423) 244-0569

Inventory

See all 210 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2014.
Toyota of Cleveland
Our Mission Statement:
To meet the transportation needs of our market area through progressive merchandising of the world's highest quality automobiles dedicated to industry leadership in customer satisfaction and professionalism setting new standards for integrity and respect for our customers our employees our community and the environment. "This is our pledge."

As a 19 Time winner of the prestigious TOYOTA PRESIDENT'S AWARD we know how important it is to stay ahead of the competition. We continually strive to offer you, our customer, the best value at the right price! We want your business!!!
Let's Go Places with Toyota of Cleveland

Service center

Phone number (423) 244-0569

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Stockton Coffey headshot
Stockton Coffey
Sales Manager
(215 reviews) certified badge
Kenny Jones headshot
Kenny Jones
Sales and Leasing Consultant
(71 reviews) certified badge
Tyler Ratledge headshot
Tyler Ratledge
Finance Manager
(668 reviews)
Gregg Bain headshot
Gregg Bain
Sales Consultant
(550 reviews)
Justin Chretien headshot
Justin Chretien
General Sales Manager
(412 reviews)
Shane DeFoor headshot
Shane DeFoor
Sales Manager
(348 reviews)
Monte' Burney headshot
Monte' Burney
General Manager
(274 reviews)
Alfred Odister headshot
Alfred Odister
Sales and Leasing Consultant
(255 reviews)
Joey Abdullah headshot
Joey Abdullah
Pre-Owned Car Manager
(253 reviews)
Jason Keith headshot
Jason Keith
Sales and Leasing Consultant
(248 reviews)
Julien Allinder headshot
Julien Allinder
F & I Manager
(182 reviews)
Andy Peek headshot
Andy Peek
Service Advisor
(87 reviews)
Bridget Shadgett headshot
Bridget Shadgett
eSales Agent
(75 reviews)
Damon Roberts headshot
Damon Roberts
Sales and Leasing Consultant
(73 reviews)
Tyler Gibson headshot
Tyler Gibson
Sales and Leasing Consultant
(71 reviews)
Keith Jackson headshot
Keith Jackson
Assistant Service Manager
(64 reviews)
Josh Howard headshot
Josh Howard
Sales and Leasing Consultant
(62 reviews)
Zane Abdullah headshot
Zane Abdullah
Sales & Leasing Consultant
(58 reviews)
Nathan Walker headshot
Nathan Walker
Sales and Leasing Consultant
(57 reviews)
Amanda Phifer headshot
Amanda Phifer
BDC Manager
(46 reviews)
Angelia Caronia headshot
Angelia Caronia
Service Advisor
(41 reviews)
Austin Calfee headshot
Austin Calfee
Sales and Leasing Consultant
(27 reviews)
Mike Burr headshot
Mike Burr
Sales and Leasing Consultant
(25 reviews)
Ethan Thompson headshot
Ethan Thompson
Sales and Leasing Consultant
(24 reviews)
Alfred Odister headshot
Alfred Odister
Sales and Leasing Consultant
(23 reviews)
Fidel Valencia headshot
Fidel Valencia
Sales and Leasing Consultant (Hablo Español)
(23 reviews)
Logan Maddox headshot
Logan Maddox
Sales and Leasing Consultant
(20 reviews)
Michael Dylan Covington headshot
Michael Dylan Covington
Sales and Leasing Consultant
(13 reviews)
Eddie Shadgett headshot
Eddie Shadgett
Service Advisor
(13 reviews)
Callaway Covington headshot
Callaway Covington
Sales and Leasing Consultant
(12 reviews)
Tyler Standridge headshot
Tyler Standridge
Sales and Leasing Consultant
(9 reviews)
Madison Guy headshot
Madison Guy
Service BDC Agent
(8 reviews)
Noah Lockridge headshot
Noah Lockridge
Sales and Leasing Consultant
(7 reviews)
Frankie Foster headshot
Frankie Foster
Service Advisor
(6 reviews)
Dustin Shrader headshot
Dustin Shrader
Sales and Leasing Consultant
(7 reviews)
Laurie Hughes headshot
Laurie Hughes
Internet Sales Agent
(5 reviews)
Mike Covington headshot
Mike Covington
Sales Manager
(349 reviews)
Matthew Frady headshot
Matthew Frady
Sales and Leasing Consultant
(133 reviews)
Caleb Lewis headshot
Caleb Lewis
Sales and Leasing Consultant
(10 reviews)
Tom Trout headshot
Tom Trout
Service Manager
(125 reviews)
Luis Mendez headshot
Luis Mendez
Service Advisor
(17 reviews)
Anthony Durbin headshot
Anthony Durbin
Service Advisor
(73 reviews)
Susan Tubbs headshot
Susan Tubbs
Parts Manager
(19 reviews)
Evan Hicks headshot
Evan Hicks
Sales and Leasing Consultant
(2 reviews)
Matthew Raymond headshot
Matthew Raymond
Admin
(2 reviews)
Kaitlyn Thomas headshot
Kaitlyn Thomas
Sales and Leasing Consultant
(2 reviews)
Kinsley Simms headshot
Kinsley Simms
Sales and Leasing Consultant
(1 review)
Shannon McCormick headshot
Shannon McCormick
BDC Sales Agent
Emma Williams headshot
Emma Williams
GM Assistant

Reviews

(5,236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Cleveland from DealerRater.

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The service was quick and the staff was friendly.

The service was quick and the staff was friendly. I was highly satisfied with the outcome.

The service was quick and the staff was friendly.

The service was quick and the staff was friendly. I was highly satisfied with the outcome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Coye, we're glad you had a quick and friendly service experience at Toyota of Cleveland. We look forward to serving you again! Have a great ride!

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The dealership was very pleasant to work with.

The dealership was very pleasant to work with. Our salesman was honest and very helpful

The dealership was very pleasant to work with.

The dealership was very pleasant to work with. Our salesman was honest and very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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They were easy to work with and provided good customer

They were easy to work with and provided good customer support. They gave a good trade-in value on my truck.

They were easy to work with and provided good customer

They were easy to work with and provided good customer support. They gave a good trade-in value on my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you had a smooth experience with us at Toyota of Cleveland and appreciated the trade-in value offered. Thank you for your feedback, and we hope you're enjoying your new vehicle!

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Austin Calfee, Mike Covington and Justice Goodner hung in

Austin Calfee, Mike Covington and Justice Goodner hung in there with me and helped me get the car I wanted.

Austin Calfee, Mike Covington and Justice Goodner hung in

Austin Calfee, Mike Covington and Justice Goodner hung in there with me and helped me get the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Austin, Mike, and Justice provided you with excellent service at Toyota of Cleveland. Enjoy your new car!

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Disclaimer: Our salesman is my brother, This review is

Disclaimer: Our salesman is my brother, This review is not about him. This is a well run dealership. Everyone I talked to was happy to be there and it showed. Laurie called to ask about my experience with Kenny and wondered if we were related. Justice, in finance, was very professional and personable. And very clear on the financing details. I will buy again from this dealership if we ever need another car. Barry Jones

Disclaimer: Our salesman is my brother, This review is

Disclaimer: Our salesman is my brother, This review is not about him. This is a well run dealership. Everyone I talked to was happy to be there and it showed. Laurie called to ask about my experience with Kenny and wondered if we were related. Justice, in finance, was very professional and personable. And very clear on the financing details. I will buy again from this dealership if we ever need another car. Barry Jones

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Barry, we're delighted to hear that you had such a positive experience with our team at Toyota of Cleveland! It's great to know Justice and Laurie made a great impression. We look forward to assisting you again in the future!

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Excellent, beautiful, conveniently located dealership.

Excellent, beautiful, conveniently located dealership. Professional courteous friendly staff. No pressure Very knowledgeable salesmen and support staff

Excellent, beautiful, conveniently located dealership.

Excellent, beautiful, conveniently located dealership. Professional courteous friendly staff. No pressure Very knowledgeable salesmen and support staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Chellie, we're delighted to hear you enjoyed your experience at Toyota of Cleveland! Our team is committed to providing a welcoming and pressure-free environment. Thanks for the kind words!

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Great staff and salesman was very knowledgeable and made

Great staff and salesman was very knowledgeable and made sure I got what I wanted for a good price!

Great staff and salesman was very knowledgeable and made

Great staff and salesman was very knowledgeable and made sure I got what I wanted for a good price!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is great to hear! Thank you so much! - Toyota of Cleveland

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Michael, Justin and Justice did great.

Michael, Justin and Justice did great. Thanks for helping us make buying a car easy. They worked together as a team. Michael sold me and my husband our 2025 Toyota camry le. The car is all wheel drive and was very important to us. The car can also be started by using a app. This was important that the car had remote start. Michael was very patient showing us the app, Bluetooth, and all the features. So far the app is free for a year, I don't know how I feel about having to pay for the ability to remote start my car. Justice went over all of the extra warrants for the car and helped us choose what was best for us. He also said he drives the same car. Justin the sales manager came in and worked out the few little things to bring the deal home. Thanks

Michael, Justin and Justice did great.

Michael, Justin and Justice did great. Thanks for helping us make buying a car easy. They worked together as a team. Michael sold me and my husband our 2025 Toyota camry le. The car is all wheel drive and was very important to us. The car can also be started by using a app. This was important that the car had remote start. Michael was very patient showing us the app, Bluetooth, and all the features. So far the app is free for a year, I don't know how I feel about having to pay for the ability to remote start my car. Justice went over all of the extra warrants for the car and helped us choose what was best for us. He also said he drives the same car. Justin the sales manager came in and worked out the few little things to bring the deal home. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for sharing your experience with us at Toyota of Cleveland! We're glad to hear that Michael, Justin, and Justice made the car-buying process smooth and informative. It's great to know you're enjoying the features of your new 2025 Toyota Camry LE. If you have any questions about the app or anything else in the future, feel free to reach out!

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Very pleased with their customer service.

Very pleased with their customer service. They go above and beyond! They truly care about the customer. Best experience from a dealership I ever had. Nathan was our salesman and was super helpful with no pressure on us. He is very knowledgeable of what he is selling. Crystal in Finance did such an amazing job taking care of us and worked her magic. Everyone is so attentive to each person who walks in. Great team! Will be recommending everyone to shop there.

Very pleased with their customer service.

Very pleased with their customer service. They go above and beyond! They truly care about the customer. Best experience from a dealership I ever had. Nathan was our salesman and was super helpful with no pressure on us. He is very knowledgeable of what he is selling. Crystal in Finance did such an amazing job taking care of us and worked her magic. Everyone is so attentive to each person who walks in. Great team! Will be recommending everyone to shop there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi A. Rice! We're delighted to hear that Nathan and Crystal provided such a positive experience at Toyota of Cleveland! Thank you for recommending us; we appreciate your support and look forward to serving more customers like you.

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Very welcoming when walked in.

Very welcoming when walked in. Bought a new car and everyone made the process so fast and easy!

Very welcoming when walked in.

Very welcoming when walked in. Bought a new car and everyone made the process so fast and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Nicole! Thank you for your kind words! We're so glad to hear that you felt welcomed and that the car-buying process was fast and easy at Toyota of Cleveland. Enjoy your new car, and let us know if you need anything in the future!

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