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Toyota of Cleveland

(5,601 reviews)
Visit Toyota of Cleveland
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 22 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (423) 228-5965 (423) 228-5965
Used (423) 228-5973 (423) 228-5973
Service (423) 244-0569 (423) 244-0569

Inventory

See all 155 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2014.
Toyota of Cleveland
Our Mission Statement:
To meet the transportation needs of our market area through progressive merchandising of the world's highest quality automobiles dedicated to industry leadership in customer satisfaction and professionalism setting new standards for integrity and respect for our customers our employees our community and the environment. "This is our pledge."

As a 19 Time winner of the prestigious TOYOTA PRESIDENT'S AWARD we know how important it is to stay ahead of the competition. We continually strive to offer you, our customer, the best value at the right price! We want your business!!!
Let's Go Places with Toyota of Cleveland

Service center

Phone number (423) 244-0569

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Mike Covington headshot
Mike Covington
Sales Manager
(385 reviews) certified badge
Julien Allinder headshot
Julien Allinder
F & I Manager
(231 reviews) certified badge
Tyler Ratledge headshot
Tyler Ratledge
Finance Manager
(694 reviews)
Gregg Bain headshot
Gregg Bain
Sales Consultant
(568 reviews)
Justin Chretien headshot
Justin Chretien
General Sales Manager
(441 reviews)
Shane DeFoor headshot
Shane DeFoor
Sales Manager
(367 reviews)
Monte' Burney headshot
Monte' Burney
General Manager
(293 reviews)
Alfred Odister headshot
Alfred Odister
Sales and Leasing Consultant
(282 reviews)
Jason Keith headshot
Jason Keith
Sales and Leasing Consultant
(253 reviews)
Stockton Coffey headshot
Stockton Coffey
Sales Manager
(241 reviews)
Matthew Frady headshot
Matthew Frady
Sales and Leasing Consultant
(154 reviews)
Tom Trout headshot
Tom Trout
Service Manager
(136 reviews)
Kenny Jones headshot
Kenny Jones
Sales and Leasing Consultant
(107 reviews)
Tyler Gibson headshot
Tyler Gibson
Sales and Leasing Consultant
(101 reviews)
Andy Peek headshot
Andy Peek
Service Advisor
(99 reviews)
Damon Roberts headshot
Damon Roberts
Sales and Leasing Consultant
(83 reviews)
Keith Jackson headshot
Keith Jackson
Assistant Service Manager
(67 reviews)
Nathan Walker headshot
Nathan Walker
Sales and Leasing Consultant
(66 reviews)
Austin Calfee headshot
Austin Calfee
Sales and Leasing Consultant
(60 reviews)
Angelia Caronia headshot
Angelia Caronia
Service Advisor
(61 reviews)
Amanda Phifer headshot
Amanda Phifer
BDC Manager
(51 reviews)
Alfred Odister headshot
Alfred Odister
Sales and Leasing Consultant
(45 reviews)
Michael Dylan Covington headshot
Michael Dylan Covington
Sales and Leasing Consultant
(33 reviews)
Callaway Covington headshot
Callaway Covington
Sales and Leasing Consultant
(31 reviews)
Tyler Standridge headshot
Tyler Standridge
Sales and Leasing Consultant
(25 reviews)
Logan Maddox headshot
Logan Maddox
Sales and Leasing Consultant
(24 reviews)
Luis Mendez headshot
Luis Mendez
Service Advisor
(23 reviews)
Eddie Shadgett headshot
Eddie Shadgett
Service Advisor
(22 reviews)
Dustin Shrader headshot
Dustin Shrader
Sales and Leasing Consultant
(22 reviews)
Evan Hicks headshot
Evan Hicks
Sales and Leasing Consultant
(19 reviews)
Madison Guy headshot
Madison Guy
Service BDC Agent
(13 reviews)
Laurie Hughes headshot
Laurie Hughes
Internet Sales Agent
(12 reviews)
Noah Lockridge headshot
Noah Lockridge
Sales and Leasing Consultant
(11 reviews)
Joey Abdullah headshot
Joey Abdullah
Pre-Owned Car Manager
(264 reviews)
Zane Abdullah headshot
Zane Abdullah
Sales & Leasing Consultant
(63 reviews)
Josh Howard headshot
Josh Howard
Sales and Leasing Consultant
(87 reviews)
Alison Smith headshot
Alison Smith
Service Advisor
(6 reviews)
Anthony Durbin headshot
Anthony Durbin
Service Advisor
(78 reviews)
Bridget Shadgett headshot
Bridget Shadgett
eSales Agent
(76 reviews)
Susan Tubbs headshot
Susan Tubbs
Parts Manager
(19 reviews)
Michael Hampton headshot
Michael Hampton
Service Advisor
(4 reviews)
Shannon McCormick headshot
Shannon McCormick
BDC Sales Agent
(4 reviews)
Slava Krivosheev headshot
Slava Krivosheev
Sales and Leasing Consultant
(3 reviews)
Ian Bentley headshot
Ian Bentley
Sales and Leasing Consultant
(2 reviews)
Colter Horst headshot
Colter Horst
Sales and Leasing Consultant
(2 reviews)
Matthew Raymond headshot
Matthew Raymond
Admin
(2 reviews)
Daegan Harris headshot
Daegan Harris
Sales and Leasing Consultant
(1 review)
Matthew Reagan headshot
Matthew Reagan
Service Advisor
(1 review)
Payton Latreille headshot
Payton Latreille
GM Assistant

Reviews

(5,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Cleveland from DealerRater.

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Dustin shrader helped us out alot .

Dustin shrader helped us out alot . Quick ,easy , and informative. Everything was a breeze . They knew all the answers of the questions I had to ask , and knew alot about the cars they sell

Dustin shrader helped us out alot .

Dustin shrader helped us out alot . Quick ,easy , and informative. Everything was a breeze . They knew all the answers of the questions I had to ask , and knew alot about the cars they sell

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Nicholson! Thank you for sharing your positive review of Dustin and the team! We appreciate your business and hope to see you again at Toyota of Cleveland.

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I had an outstanding experience this week at Toyota of

I had an outstanding experience this week at Toyota of Cleveland. I worked with Alfred in sales, and he was truly phenomenal—his personality and approach were exactly what you hope for in a great salesman. He was knowledgeable, genuine, and never pushy. Alfred worked closely with Justice in the finance department, who went above and beyond to secure what genuinely felt like the deal of a lifetime. In today’s market, where prices are high and flexibility is rare, they met every need I had with zero pushback, which I greatly appreciated. Making a large financial decision can be stressful, but the entire team made the process enjoyable. While finalizing my paperwork, I was met with the friendliest group of people who made everything smooth and comfortable from start to finish. I will absolutely be returning to work with these folks again and highly recommend Toyota of Cleveland, specifically Alfred and Justice, to anyone looking for a positive, stress-free car-buying experience.

I had an outstanding experience this week at Toyota of

I had an outstanding experience this week at Toyota of Cleveland. I worked with Alfred in sales, and he was truly phenomenal—his personality and approach were exactly what you hope for in a great salesman. He was knowledgeable, genuine, and never pushy. Alfred worked closely with Justice in the finance department, who went above and beyond to secure what genuinely felt like the deal of a lifetime. In today’s market, where prices are high and flexibility is rare, they met every need I had with zero pushback, which I greatly appreciated. Making a large financial decision can be stressful, but the entire team made the process enjoyable. While finalizing my paperwork, I was met with the friendliest group of people who made everything smooth and comfortable from start to finish. I will absolutely be returning to work with these folks again and highly recommend Toyota of Cleveland, specifically Alfred and Justice, to anyone looking for a positive, stress-free car-buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your glowing review of our team! We're thrilled Alfred, Justice, and everyone else made your car-buying experience seamless and stress-free. We truly appreciate your business and look forward to serving you again in the future. Safe travels! - Toyota of Cleveland

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My experience with Alfred was great.

My experience with Alfred was great. He took great care of me and made the process easy and comfortable. I would recommend him to my family and friends.

My experience with Alfred was great.

My experience with Alfred was great. He took great care of me and made the process easy and comfortable. I would recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Janet, we’re glad you had a comfortable and easy experience with Alfred. Thank you for choosing Toyota of Cleveland and for sharing your feedback! We’ll see you next time!

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I visited several dealerships over the past week, but my

I visited several dealerships over the past week, but my experience at Toyota of Cleveland truly stood out. Every person I encountered was friendly and welcoming, creating a warm and convivial atmosphere where salespeople interacted easily with one another and with customers. There was absolutely no pressure to buy—only thoughtful questions aimed at helping me find the right vehicle for my needs. My salesperson, Terry Moore, made the entire process comfortable and transparent, and Taylor Alton somehow managed to make signing all the paperwork far less stressful than expected. A special shout-out to Shane, Tyler, Matt, and others who greeted me, offered water or soda, and made sure I found the perfect car. Great vibes and excellent service all around!

I visited several dealerships over the past week, but my

I visited several dealerships over the past week, but my experience at Toyota of Cleveland truly stood out. Every person I encountered was friendly and welcoming, creating a warm and convivial atmosphere where salespeople interacted easily with one another and with customers. There was absolutely no pressure to buy—only thoughtful questions aimed at helping me find the right vehicle for my needs. My salesperson, Terry Moore, made the entire process comfortable and transparent, and Taylor Alton somehow managed to make signing all the paperwork far less stressful than expected. A special shout-out to Shane, Tyler, Matt, and others who greeted me, offered water or soda, and made sure I found the perfect car. Great vibes and excellent service all around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Toyota of Cleveland and for your thoughtful review! We’re proud of our team for making your experience comfortable and stress-free. We look forward to serving you again in the future!

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Best dealership, I've bought 2 here, and will buy again.

Best dealership, I've bought 2 here, and will buy again. They go above and beyond to get your business they are the best!!

Best dealership, I've bought 2 here, and will buy again.

Best dealership, I've bought 2 here, and will buy again. They go above and beyond to get your business they are the best!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Amelia, thank you for your continued trust and loyalty! We’re thrilled to hear you’ve had such great experiences with Kenny & the team, and we look forward to helping you again in the future. Take care until then! - Toyota of Cleveland

Consumer response

Special thanks to Kenny Jones, you dont know how much i appreciate your kindness and all your help. It did not go unrecognized!!

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Toyota of Cleveland did a wonderful job of quickly

Toyota of Cleveland did a wonderful job of quickly obtaining me the exact vehicle that I wanted. They made the transition very easy and even enjoyable.

Toyota of Cleveland did a wonderful job of quickly

Toyota of Cleveland did a wonderful job of quickly obtaining me the exact vehicle that I wanted. They made the transition very easy and even enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear you had a smooth and enjoyable experience at Toyota of Cleveland! Thank you for choosing us and for this fantastic feedback. Safe travels in your new vehicle!

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Kenny and Taylor was awesome.

Kenny and Taylor was awesome. They were extremely helpful and knowledgeable. Were not pushy at all. I would highly recommend them.

Kenny and Taylor was awesome.

Kenny and Taylor was awesome. They were extremely helpful and knowledgeable. Were not pushy at all. I would highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Kenny and Taylor! We’re happy to hear you had such a positive experience with our team. We hope to see you again at Toyota of Cleveland!

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Everyone was great a knowledgeable very helpful about the

Everyone was great a knowledgeable very helpful about the cars they sell, they were not pushy. They were perfect!!! Will tell everyone I know to come to Cleveland to buy there car.

Everyone was great a knowledgeable very helpful about the

Everyone was great a knowledgeable very helpful about the cars they sell, they were not pushy. They were perfect!!! Will tell everyone I know to come to Cleveland to buy there car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Necovington! We're delighted to hear you had such a positive experience with our team! Thank you for choosing Toyota of Cleveland and for spreading the word. Safe travels ahead!

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Dustin was absolutely fantastic, probably the very best

Dustin was absolutely fantastic, probably the very best auto salesman I have ever met. Greatly appreciated

Dustin was absolutely fantastic, probably the very best

Dustin was absolutely fantastic, probably the very best auto salesman I have ever met. Greatly appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Darlene, thank you for sharing your feedback about Dustin! We truly appreciate it, and we hope to welcome you back to Toyota of Cleveland in the future. Safe travels!

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Austin was a pleasure to deal with and will definitely be

Austin was a pleasure to deal with and will definitely be buying a car from him again in the future.

Austin was a pleasure to deal with and will definitely be

Austin was a pleasure to deal with and will definitely be buying a car from him again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad you enjoyed working with Austin! Thanks for trusting Toyota of Cleveland with your business. We look forward to seeing you again in the future!

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