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Marshal Mize Ford

(1,654 reviews)
Visit Marshal Mize Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–7:00pm 7:30am–7:00pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–7:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

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New (877) 817-4738 (877) 817-4738
Used (888) 765-4630 (888) 765-4630
Service (855) 878-4954 (855) 878-4954

Inventory

See all 402 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2025.
Marshal Mize Ford - Tennessee's #1 Volume Ford Dealer!

Time for a new high quality car? You need a car dealer you can trust. The professionals at Marshal Mize Ford have built their reputation on fair pricing and exceptional customer service receiving Ford's highest honor the President's Award for 14 years.

Buying a car is just the first step. You can also expect the best in service after the sale from their highly trained automotive technicians. Visit Marshal Mize Ford or www.marshalmizeford.netan auto dealer in Chattanooga you can call with confidence!
We'll Beat Your Best Deal REEEGARDLESS!!!

Service center

Phone number (855) 878-4954

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,654 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Marshal Mize Ford from DealerRater.

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George was fantastic.

George was fantastic. He was very attentive and streamlined the process as much as was possible. It was busy, I can see why. Great staff.

George was fantastic.

George was fantastic. He was very attentive and streamlined the process as much as was possible. It was busy, I can see why. Great staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We’re glad to hear George stayed attentive and helped keep things moving smoothly, even during a busy time. It means a lot to hear such kind words about our team — we appreciate you choosing Marshal Mize Ford!

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Nick and Zach were great; professional, knowledgeable,

Nick and Zach were great; professional, knowledgeable, and helpful. I really appreciated their help. They did a great job!

Nick and Zach were great; professional, knowledgeable,

Nick and Zach were great; professional, knowledgeable, and helpful. I really appreciated their help. They did a great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! 🌟 We’re so glad to hear Nick and Zach were professional, knowledgeable, and helpful throughout your experience. We truly appreciate you choosing Marshal Mize Ford!

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We had a great buying experience working with Ian.

We had a great buying experience working with Ian. Clear and straightforward communication and a smooth transaction.

We had a great buying experience working with Ian.

We had a great buying experience working with Ian. Clear and straightforward communication and a smooth transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback. It’s great to hear that Ian delivered clear, straightforward communication and a smooth buying experience. Thank you for choosing Marshal Mize Ford!

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I loved Marshal Mize—friendly staff, no pushy sales.

I loved Marshal Mize—friendly staff, no pushy sales. Highly recommend! Great inventory. Very knowledgable staff.

I loved Marshal Mize—friendly staff, no pushy sales.

I loved Marshal Mize—friendly staff, no pushy sales. Highly recommend! Great inventory. Very knowledgable staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! 🌟 We’re so glad to hear you enjoyed your experience with us and we truly appreciate your recommendation!

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ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE

ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE done at this dealership! Worst customer service of any where. $80,000 king ranch with 5k miles on it wont start had to tow it! Takes a week to change a 12 volt battery! They never called back about a loaner. You go to the back of the line with warranty issues Ford only reimburses so much to them! The office girls will give you the runaround for days and say people will call back and they never do. The receptionist are rude and will not help you. Mountain View Ford is way better!

ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE

ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE done at this dealership! Worst customer service of any where. $80,000 king ranch with 5k miles on it wont start had to tow it! Takes a week to change a 12 volt battery! They never called back about a loaner. You go to the back of the line with warranty issues Ford only reimburses so much to them! The office girls will give you the runaround for days and say people will call back and they never do. The receptionist are rude and will not help you. Mountain View Ford is way better!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We do sympathize with the inconvenience you experienced with your vehicle; however, the issue itself was not caused by work performed at our dealership. Our service advisor made multiple attempts to provide updates via phone and text, and it was later discovered that the primary contact number on file belonged to your fiancé, which contributed to communication challenges. When you arrived to pick up the vehicle, our team attempted to assist; however, the interaction escalated and included the use of profanity toward our staff. Upon leaving the dealership, a set of keys belonging to another customer was mistakenly taken. When we reached out to address this, inappropriate language was again directed toward our service advisor, and the request to return the keys were initially refused. Arrangements were eventually made for their return, which required one of our employees to retrieve them. We strive to provide professional and respectful service to all customers, and we ask that the same courtesy be extended to our team.

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Easy to deal with from the moment we called to the moment

Easy to deal with from the moment we called to the moment we drove off the lot!

Easy to deal with from the moment we called to the moment

Easy to deal with from the moment we called to the moment we drove off the lot!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We’re so glad everything was easy from the first call to driving off the lot. We appreciate you choosing Marshal Mize Ford and look forward to helping again in the future!

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I enjoyed talking with a friendly staff while purchasing

I enjoyed talking with a friendly staff while purchasing an Expedition. Jaedi’en Humphrey was especially helpful.

I enjoyed talking with a friendly staff while purchasing

I enjoyed talking with a friendly staff while purchasing an Expedition. Jaedi’en Humphrey was especially helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! ⭐ We’re so glad you enjoyed working with Jaed'en while purchasing your Expedition. Thanks for choosing Marshal Mize Ford!

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Ian helped me get the deal I needed!

Ian helped me get the deal I needed! I love my new 2025 ford explorer!

Ian helped me get the deal I needed!

Ian helped me get the deal I needed! I love my new 2025 ford explorer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! 🔑 We’re delighted our team delivered the customer service you were looking for. Your trust means a lot to us and we’re here whenever you need assistance in the future!

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Very addressable.

Very addressable. Easy to talk to. Was fast to approach us and show us the model we wanted

Very addressable.

Very addressable. Easy to talk to. Was fast to approach us and show us the model we wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! 🌟 We’re glad to hear our team was easy to talk to and quick to help you explore the model you were interested in. We appreciate you choosing Marshal Mize Ford!

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Awesome dealership and salesman.

Awesome dealership and salesman. No pressure and was so helpful. Had me approved in no time!

Awesome dealership and salesman.

Awesome dealership and salesman. No pressure and was so helpful. Had me approved in no time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! 🎉 We’re so glad to hear your experience was pressure-free and that everything came together smoothly and quickly. Thank you choosing Marshal Mize Ford!

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