Marshal Mize Ford

From the beginning, this transaction was handled poorly. I strongly believe I was underpaid for my vehicle. After clearly explaining that both my wife and I were on the loan, Gary called me back approximately five minutes after we had already left the dealership, forcing us to turn around and return to sign additional paperwork that should have been addressed properly the first time. To make matters worse, we were provided with zero documentation detailing the transaction. No breakdown, no written confirmation, nothing. That is completely unacceptable. We were explicitly told that the payoff would be overnighted on Monday. When I followed up today (Wednesday), I was informed that it was just being sent out today and would go out tomorrow (Thursday). That is a direct contradiction of what we were promised. This delay now pushes everything back at least another week, including receiving the title and the remaining check owed to me. When I contacted the title department at Marshall Mize Ford, the situation was treated as if it were no big deal. I was told the paperwork could not be sent because someone couldn’t read handwriting. That explanation is unacceptable and reflects a complete lack of urgency or accountability. This entire experience reflects extremely poor customer service. Between feeling underpaid, receiving no documentation, being misinformed about payoff timelines, and encountering careless communication from the title department, this has reinforced exactly why so many people distrust the car industry. I expect immediate clarification, confirmation that the payoff has been properly processed, and written documentation of the entire transaction. Sincerely, Ed Morgan

I had a great experience here. Excellent sales associate by the name of Sam. He did a great job of guiding through the process. Highly recommended!

I seen on Google where the Federal government Is investigating ford for its new ten speed transmission they are having so many customers complaining about problems ford can't fix I had two 2018 and 2019 and had transmission problems out of both of them by the time I make a appointment it would be alright all you have to do is Google it and read it for your self. I have not had good luck with Mize service department.

Recently had a disappointing experience with this dealership (Marshall Mize Ford). Sales team and Sales Management misrepresented total sales costs during conversations. Attempted to purchase a used car and worked out all numbers (on paper by dealer) for out the door costs. Not at one time did anyone say the deal was contingment on dealer financing nor was it in my sales sheet. Once i declined the dealer financing, which was 1.3% points higher than what I was pre-approved for with local credit union, the dealer said they would not honor the negotiated price (again that was on paper). I spoke to General Sales Manager, Seth, who immediately talked over me and had no interest in working through the situation, instead his suggestion was we should "part ways". Funny how they were motivated to sell me the car on 1/31 and on 2/3 they were ready for me to walk? I should also mention that on 1/31 they were ready to sell me the car but when I spoke to them again on Monday the car was in the shop to be fixed and not available? The whole process was unprofessional and felt like the "cliche" of dealing with a used car salesman - unprofessional

Very pleasant and professional. Wonderful service. Would recommend highly. Thank you Nick for the great service.

Speedy and hassle free purchase. Will definitely buy from them again. Best price around too.

The folks at Marshall Mize are the greatest! They are friendly, knowledgeable, and eager to please the customer! They will make a deal that works for you!

We had a great experience with Marshall mize our sales person Brad Doty was great to deal with as well as Zack who closed the deal. Thanks

The gentleman I worked with, Nick, was kind and incredibly patient while I looked over the car and asked a lot of questions. He was quick to find answers if he did not know answers. I had a great experience working with Nick.

We live Marshall Mize! We have purchased our last 3 vehicles from them. This time we had Brad Doty as our salesman. He was great. We were looking at the Ford Explorers. He listened to what I wanted in the vehicle. He knew the inventory and showed us the vehicle that met my wants. Took it for a test drive for handling. We only went in to look, famous last words. We decided to buy the Explorer Tremor. The purchase process was not painful. Our was very efficient. Thank you Brad you were awesome! He knew that car inside and out and went through the vehicle with us before we left. Zach in finance was also amazing. He made that process easy as well. Lastly, We always get our cars services there as well. They do great work and are competitively priced. Thank you Marshall Mize, Brad Doty, and Zach! Well find!