Reviews
Ramon was great!
Ramon was great! He got me in the vehicle I wanted in one day, 10/10 would recommend
Ramon was great!
Ramon was great! He got me in the vehicle I wanted in one day, 10/10 would recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Super nice guy and very helpful.
Super nice guy and very helpful. We very informed on the vehcile- made the process extremely smooth. I would recommend nick to anyone in the car business. Honestly I dont think there is a better salesman to use other than him. Thanks so much
Super nice guy and very helpful.
Super nice guy and very helpful. We very informed on the vehcile- made the process extremely smooth. I would recommend nick to anyone in the car business. Honestly I dont think there is a better salesman to use other than him. Thanks so much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the glowing review! We’re thrilled to hear Nick made the process smooth, informative, and enjoyable. He’ll be so happy to know you had such a positive experience! We truly appreciate your recommendation and your trust in Marshal Mize Ford. Enjoy your new vehicle!
Should you need anything else from us moving forward, please don't hesitate to reach back out! (423) 875-2023 🙂
Very professional- straightforward .
Very professional- straightforward . No high pressure and helpful . Back office ( finance) was the same way
Very professional- straightforward .
Very professional- straightforward . No high pressure and helpful . Back office ( finance) was the same way
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re glad to hear our team provided professional, straightforward, and pressure-free service — from sales to finance. We truly appreciate you choosing Marshal Mize Ford!
We came in not really knowing what we wanted.
We came in not really knowing what we wanted. Ramon Torres is awesome. He didn’t pressure us at all and helped us find the perfect vehicle at a great price. I’m absolutely in love with my new Bronco Sport! Ramon was able to answer all our questions, no matter how crazy (the waving hand button 😂). I swore I would never own a Ford. I took pride in being a Chevy girl, but I cannot wait to drive the new Bronco (mini) to work. I do not hesitate to recommend that you go see Ramon!
We came in not really knowing what we wanted.
We came in not really knowing what we wanted. Ramon Torres is awesome. He didn’t pressure us at all and helped us find the perfect vehicle at a great price. I’m absolutely in love with my new Bronco Sport! Ramon was able to answer all our questions, no matter how crazy (the waving hand button 😂). I swore I would never own a Ford. I took pride in being a Chevy girl, but I cannot wait to drive the new Bronco (mini) to work. I do not hesitate to recommend that you go see Ramon!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for such a fun and thoughtful review! We love hearing that Ramon made the experience relaxed, informative, and pressure-free while helping you find the perfect Bronco Sport. It’s great to know he answered all your questions (even the fun ones! 😂)! We truly appreciate your recommendation and your trust in Marshal Mize Ford. Enjoy your new Bronco Sport and welcome to the family!
Marshal Mize was exceptional!
Marshal Mize was exceptional! They Worked with me to get the right truck for me and I couldn’t be happier! Brad was super nice and respectful and honest!
Marshal Mize was exceptional!
Marshal Mize was exceptional! They Worked with me to get the right truck for me and I couldn’t be happier! Brad was super nice and respectful and honest!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We’re thrilled to hear you had an exceptional experience and that our team worked with you to find the perfect truck. We’re especially glad Brad made such a positive impression with his kindness, honesty, and respect. Thanks again for choosing us and for being a part of the Marshal Mize Ford family!
I have bought 4 vehicles from Marshal Mize Ford and
I have bought 4 vehicles from Marshal Mize Ford and always had a pleasant experience.
I have bought 4 vehicles from Marshal Mize Ford and
I have bought 4 vehicles from Marshal Mize Ford and always had a pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued loyalty and for choosing us for four vehicle purchases, that truly means the world to our team! We sincerely appreciate your trust in us and look forward to helping you again whenever you’re ready for your next vehicle. Thanks for being such a valued part of the Marshal Mize Ford family! 😊🚗
Very patient, not overbearing, and helpful.
Very patient, not overbearing, and helpful. Overall great experience, everything went fast and very smooth.
Very patient, not overbearing, and helpful.
Very patient, not overbearing, and helpful. Overall great experience, everything went fast and very smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review! We truly appreciate your kind words and thank you for choosing Marshal Mize Ford!
Easy experience with Brad helping me find the truck
Easy experience with Brad helping me find the truck wanted. Will certainly bring my business back to him.
Easy experience with Brad helping me find the truck
Easy experience with Brad helping me find the truck wanted. Will certainly bring my business back to him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! We’re thrilled to hear you had such a positive experience with Brad. Thank you for being a part of the Marshal Mize Ford family!
From the beginning, this transaction was handled
From the beginning, this transaction was handled poorly. I strongly believe I was underpaid for my vehicle. After clearly explaining that both my wife and I were on the loan, Gary called me back approximately five minutes after we had already left the dealership, forcing us to turn around and return to sign additional paperwork that should have been addressed properly the first time. To make matters worse, we were provided with zero documentation detailing the transaction. No breakdown, no written confirmation, nothing. That is completely unacceptable. We were explicitly told that the payoff would be overnighted on Monday. When I followed up today (Wednesday), I was informed that it was just being sent out today and would go out tomorrow (Thursday). That is a direct contradiction of what we were promised. This delay now pushes everything back at least another week, including receiving the title and the remaining check owed to me. When I contacted the title department at Marshall Mize Ford, the situation was treated as if it were no big deal. I was told the paperwork could not be sent because someone couldn’t read handwriting. That explanation is unacceptable and reflects a complete lack of urgency or accountability. This entire experience reflects extremely poor customer service. Between feeling underpaid, receiving no documentation, being misinformed about payoff timelines, and encountering careless communication from the title department, this has reinforced exactly why so many people distrust the car industry. I expect immediate clarification, confirmation that the payoff has been properly processed, and written documentation of the entire transaction. Sincerely, Ed Morgan
From the beginning, this transaction was handled
From the beginning, this transaction was handled poorly. I strongly believe I was underpaid for my vehicle. After clearly explaining that both my wife and I were on the loan, Gary called me back approximately five minutes after we had already left the dealership, forcing us to turn around and return to sign additional paperwork that should have been addressed properly the first time. To make matters worse, we were provided with zero documentation detailing the transaction. No breakdown, no written confirmation, nothing. That is completely unacceptable. We were explicitly told that the payoff would be overnighted on Monday. When I followed up today (Wednesday), I was informed that it was just being sent out today and would go out tomorrow (Thursday). That is a direct contradiction of what we were promised. This delay now pushes everything back at least another week, including receiving the title and the remaining check owed to me. When I contacted the title department at Marshall Mize Ford, the situation was treated as if it were no big deal. I was told the paperwork could not be sent because someone couldn’t read handwriting. That explanation is unacceptable and reflects a complete lack of urgency or accountability. This entire experience reflects extremely poor customer service. Between feeling underpaid, receiving no documentation, being misinformed about payoff timelines, and encountering careless communication from the title department, this has reinforced exactly why so many people distrust the car industry. I expect immediate clarification, confirmation that the payoff has been properly processed, and written documentation of the entire transaction. Sincerely, Ed Morgan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Mr. Morgan, Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify what occurred. When you visited Marshal Mize Ford to sell your vehicle, you requested a specific purchase amount. We agreed to that amount without negotiation and completed the purchase exactly as requested. Shortly after you left, we realized that both owners listed on the loan needed to sign the required paperwork. We immediately contacted you so that the documents could be completed properly and in compliance with lender and title requirements. We apologize for the inconvenience of having to return briefly to finish that paperwork. Regarding the payoff and equity process: because there was an outstanding loan on the vehicle, our standard procedure is to send payoff funds to the lender and wait until we receive a clear title before issuing any equity payment. This protects both the customer and the dealership from title or lien complications. You were advised that this process typically takes about 7–10 days depending on lender processing times. Even though we had not yet received the title, we issued your equity check early as a goodwill gesture to help you, which is outside of our normal procedure. We understand your concerns about communication and apologize if any follow-up did not meet your expectations. We have confirmed that the payoff has been processed, and all required documentation is available to you upon request. Our management team remains available if you would like to review any details together. At this time, we believe we have fulfilled all obligations of the transaction by: • Paying the exact amount you requested for your vehicle • Processing the payoff to your lender • Providing your equity funds early as a courtesy No further action is required, but we are always happy to speak directly if you have additional questions. Best regards, Shaun Kesler General Sales Manager Marshal Mize Ford
I had a great experience here.
I had a great experience here. Excellent sales associate by the name of Sam. He did a great job of guiding through the process. Highly recommended!
I had a great experience here.
I had a great experience here. Excellent sales associate by the name of Sam. He did a great job of guiding through the process. Highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience and for the recommendation! We’re so glad to hear that you enjoyed your visit with Sam. Welcome to the Marshal Mize Ford family!