Marshal Mize Ford

Thank you so much for your kind words—we really appreciate you taking the time to share this! We’re glad Brad was responsive, patient, and went out of his way to meet your needs throughout the process. It means a lot to hear you’d consider us even from two hours away. Thank you for being a part of the Marshal Mize Ford family!

Thank you so much for making the 2-hour trip and sharing your experience—we really appreciate it! We’re glad to hear the Explorer was exactly as described and that Brad Doty made the process easy and pressure-free for you. It means a lot to know this was one of your easiest dealership experiences. Thank you for being a part of the Marshal Mize Ford family!

Thank you for your thoughtful review—we appreciate your feedback! We’re pleased to hear that Paul provided professional, knowledgeable, and friendly service during your Ford Ranger purchase. Thank you for choosing Marshal Mize Ford!

Thank you so much for your kind words! We’re so glad George made you feel comfortable, pressure-free, and well-informed throughout your visit. It’s also great to hear our entire team was friendly and professional. Thank you for being a part of the Marshal Mize Ford family!

Thank you for your review and for sharing your experience! We’re pleased to hear that our team was knowledgeable, respectful, and allowed you the space to make an informed decision without pressure. We understand purchasing a vehicle is a big decision, and we’re honored you chose us after exploring your options. Thank you for choosing Marshal Mize Ford!

Thank you so much for your kind words! We’re thrilled you had an amazing experience from start to finish and that Lindsey made the process smooth and easy while keeping everything pressure-free. Thank you for being a part of the Marshal Mize Ford family!

We take all feedback seriously, but we will not allow a public review to misrepresent what actually occurred and the seriousness of the accusation. This transaction was not declined by our dealership—it was declined by the lending institution after multiple failed verification attempts. On the initial submission, the lender was unable to verify active employment. On a second attempt, the documentation provided to support income was determined to be invalid/fake and could not be verified. At that point, the lender made the decision to decline the application and restrict further approvals. As a licensed dealership, we are legally required to provide truthful, verifiable information to lenders. We cannot—and will not—submit or support documentation that cannot be validated. Doing so would be a direct violation of lending regulations and could carry serious legal consequences, including jailtime. This is not a matter of opinion or discretion—it is compliance with state and federal law. Because of these issues, the lender—not our dealership—made the decision to move forward with a decline and cease further consideration. Once that occurs, there is no ability for us to override or “push a deal through.” Regarding the vehicle: when it was returned, it required extensive odor remediation before it could be resold, which is standard procedure in situations where a vehicle is brought back in a condition that materially affects its resale. This was addressed with you directly. We also want to be absolutely clear regarding the accusation of discrimination: this claim is completely false and irresponsible. Financing decisions are made exclusively by third-party lenders based on verified credit and income qualifications—nothing else. Suggesting otherwise ignores the documented reasons for the lender’s decision. Throughout this process, our team made multiple attempts to find a path forward, including exploring alternative options. Unfortunately, when required information cannot be verified and a lender formally declines and restricts the application, there is no viable solution to offer. We understand that this was not the outcome you wanted. However, the result was driven entirely by lender requirements and the inability to validate the information provided, not by any action or inaction on the part of our dealership. We stand fully behind how this situation was handled.

They verified the employer that's been in business for year 5 star perfections rather it's through. A payment system or not that's still proof of what the employer pays me real employer which means it's real proof of income verification

Thank you so much for your kind words! We’re glad to hear you had an amazing experience and that our team made you feel comfortable and taken care of. Thank you for being a part of the Marshal Mize Ford family!