Marshal Mize Ford

Thank you so much for the great feedback! We're thrilled to hear everything went smoothly for you and really appreciate your recommendation and your feedback, it helps us continue to improve. We're always here if you need anything in the future! 🙌🚗

Thank you for the great feedback! We're so glad Ian was such a big help and that your experience was smooth and fast. We look forward to helping you again in the future! Welcome to the Marshal Mize Ford family! 🚗💙

Thank you so much for the kind words! We're thrilled to hear that Brad made your car-buying experience informative and smooth, and we're glad our finance team took great care of you as well. We truly appreciate the recommendation! Welcome to the Marshal Mize Ford family! 🎉

Thank you for the awesome review! We’re so glad to hear Brad and Shaun made the process smooth, efficient, and tailored just for you. Getting you in and out in under 45 minutes with the right deal? That’s what we love to hear! We truly appreciate your business and look forward to helping you again down the road. Thanks for being a part of the Marshal Mize Ford family! 🚗💙

We truly appreciate your review! Peace of mind is exactly what we aim to provide every guest, and we’re so glad you felt that throughout your experience. Thank you for the kind words and for spreading the word—referrals really do mean the world to us! 💯🙌

Thank you so much for the kind words! We're thrilled to hear that Hunter and Brad took great care of you and made the entire process smooth and enjoyable! We appreciate your trust in us and hope you’re loving every mile. Welcome to the Marshal Mize Ford family! 🚗🎉

We're sorry to hear you left with a negative impression, but we’d like to provide some facts and context regarding this vehicle and your experience. The 2010 Lexus you looked at is a 15-year-old vehicle with over 130,000 miles. It was clearly listed and disclosed as an as-is, wholesale-to-the-public unit, meaning it does not come with a warranty and is priced accordingly for someone looking for a budget-friendly vehicle who understands it may need future maintenance. Before your decision, we encouraged you to take the vehicle to your own mechanic, which you did. You returned with an estimate for repairs that exceeded $9,000 — and we respected your decision to pass on the vehicle. That’s exactly why we allow third-party inspections. Not every older, high-mileage unit is the right fit for every customer. As for our process, we completed a full safety inspection in-house and invested over $1,500 in reconditioning prior to offering it for sale, including new rear brakes, two new tires, a fresh oil change, and a new battery. We do not “hide” anything — and we certainly don’t steam clean undercarriages to mislead anyone. That accusation is simply false. Lastly, regarding the documentation fee: our $800 doc fee is fully disclosed and complies with state regulations. It’s used to cover administrative costs like titling, lien processing, and compliance — and is non-negotiable across all transactions. We stand behind how we handled this situation — with transparency, professionalism, and no pressure to buy. We're always open to constructive feedback, but will have to disagree with being labeled as dishonest and predatory. If you'd like to discuss this further, we’d be happy to speak with you directly. Shaun Kesler General Sales Manager Marshal Mize Ford