Marshal Mize Ford

(4.9) 256 reviews

Dealer on Cars.com since May 2008

Currently in stock!

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Today's Hours

Sales
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.9
256 lifetime reviews.
  • Wonderful Experience at Marshall Mize Ford

    Today I traded in my 2012 Focus for a brand new one, and could not be happier with my experience at Marshall Mize. Caleb was very cheerful, and extrem...ely helpful with finding what I wanted. My overall experience was excellent, and I will definitely refer my friends to come do business here in the future!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome!! Thank you so much "happycustomer" for your kind words. We know you will love your New Ford Focus and please do not hesitate to let us know i...f we can help you with anything at all. :) Congratulations on your New Car


  • Service Experience

    I brought 3 vehicles to Marshall Mize in 6 business days. Two were for minor recalls and all three were for routine maintenance. Tony Parrow was my S...ervice Advisor and this was my first time meeting him. He actually made my 3 trips a pleasant experience. He went beyond what was expected of him to make sure I was taken care of with minimum inconvenience. These were my best experiences with any service departments. This guy is definitively an asset to Marshall Mize and would figure in any future vehicle purchases.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Outstanding Service Department

    I love my Service Advisor, Eric Blankenship. He could not be more helpful and friendly. On this visit, he serviced my wife's Focus, however, he also... showed me how to reset my service warning light on my F-150, and provided a written quote for tires.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.9

88 lifetime reviews of the Service Department.

  • Service Experience

    I brought 3 vehicles to Marshall Mize in 6 business days. Two were for minor recalls and all three were for routine maintenance. Tony Parrow was my S...ervice Advisor and this was my first time meeting him. He actually made my 3 trips a pleasant experience. He went beyond what was expected of him to make sure I was taken care of with minimum inconvenience. These were my best experiences with any service departments. This guy is definitively an asset to Marshall Mize and would figure in any future vehicle purchases.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Outstanding Service Department

    I love my Service Advisor, Eric Blankenship. He could not be more helpful and friendly. On this visit, he serviced my wife's Focus, however, he also... showed me how to reset my service warning light on my F-150, and provided a written quote for tires.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Oil, Filter Change

    $39.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since May 2008

Marshal Mize Ford - Tennessee's #1 Volume Ford Dealer!

Time for a new high quality car? You need a car dealer you can trust. The professionals at Marshal Mize Ford have built their reputation on fair pricing and exceptional customer service, receiving Ford's highest honor, the President's Award, for 14 years.

Buying a car is just the first step. You can also expect the best in service after the sale from their highly trained automotive technicians. Visit Marshal Mize Ford or www.marshalmizeford.netan auto dealer in Chattanooga you can call with confidence!

"We'll Beat Your Best Deal REEEGARDLESS!!!"
Marshal Mize Ford
5348 Highway 153 Chattanooga, TN 37343
New (423) 451-4434
Used (423) 451-4436
Service (423) 451-4435
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