Marshal Mize Ford

4.8
(1,381 reviews)
Visit Marshal Mize Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (423) 451-4434 (423) 451-4434
Used (423) 451-4436 (423) 451-4436
Service (423) 451-4435 (423) 451-4435

Inventory

See all 294 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2008.
Marshal Mize Ford - Tennessee's #1 Volume Ford Dealer!

Time for a new high quality car? You need a car dealer you can trust. The professionals at Marshal Mize Ford have built their reputation on fair pricing and exceptional customer service receiving Ford's highest honor the President's Award for 14 years.

Buying a car is just the first step. You can also expect the best in service after the sale from their highly trained automotive technicians. Visit Marshal Mize Ford or www.marshalmizeford.netan auto dealer in Chattanooga you can call with confidence!
We'll Beat Your Best Deal REEEGARDLESS!!!

Service center

Phone number (423) 451-4435

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.8
(1,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

The service was great.

The service was great. It was done in a timely manner. Cody was very helpful.

5.0

The service was great.

The service was great. It was done in a timely manner. Cody was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Always professional always confident and Competent they

Always professional always confident and Competent they know what they’re doing. Always get it right the first time that’s why I will never go anywhere else but Marshall Mize

5.0

Always professional always confident and Competent they

Always professional always confident and Competent they know what they’re doing. Always get it right the first time that’s why I will never go anywhere else but Marshall Mize

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

I can always count of Eric Blankenship with the service

I can always count of Eric Blankenship with the service department. He should be considered an asset to your company. I call Eric, schedule my appointments, he always offers me a ride to work. texts me with update and when my car is ready. thank you Eric for the Outstanding Service.

5.0

I can always count of Eric Blankenship with the service

I can always count of Eric Blankenship with the service department. He should be considered an asset to your company. I call Eric, schedule my appointments, he always offers me a ride to work. texts me with update and when my car is ready. thank you Eric for the Outstanding Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Dead battery in 2019 Ford Lariat F-150.

Dead battery in 2019 Ford Lariat F-150. Took truck by about 3:30 pm. Dealer confirmed they had replacement battery, gave me quote for battery and installation, and took my truck in for battery immediate replacement. Dealer service department worked me right in, installed battery, made needed adjustments within 30-45 minutes. Service coordinator was extremely courteous and professional. Check-in and check-out was quick, clear, and with no surprises whatsoever.

5.0

Dead battery in 2019 Ford Lariat F-150.

Dead battery in 2019 Ford Lariat F-150. Took truck by about 3:30 pm. Dealer confirmed they had replacement battery, gave me quote for battery and installation, and took my truck in for battery immediate replacement. Dealer service department worked me right in, installed battery, made needed adjustments within 30-45 minutes. Service coordinator was extremely courteous and professional. Check-in and check-out was quick, clear, and with no surprises whatsoever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

I spent almost $25,000 on a car from this dealership.

I spent almost $25,000 on a car from this dealership. I only bought my car here, because it's a rare model to find for sale. I did not buy my car here because of the dealership. If I had it to do over again, I would have waited and found someone more honest, and professional. They lied and told me the vehicle had no problems. My husband and I drove over 10 hours from West MI to Chattanooga to get this car. All of the men involved in this sale were dishonest. We found out the radio didn't work during the test drive, but not because the sales person wanted us to notice, in fact when my husband did notice the radio not functioning, Jeremiah Barnes tried to distract me by saying how awesome the backup camera was. We looked the radio up before leaving with the car, almost $3,000 to replace without labor. Gary Philips, who thought he was talking to idiots, tried to get us to believe the warranty didn't start on the vehicle until it got registered for the first time. He's the sales manager. So, he knew that wasn't true. Offered us half the replacement cost on a radio they lied about, fingerprints were smeared all over the screen when we drove it, so we know they knew. It was obvious. Not only are the sale people dishonest, but the rest of the staff is incompetent. They registered my temporary plate with my last name spelled incorrectly, 3 letters off big time. No one asked me if I had a plate to transfer, in fact I was told they couldn't even get me a plate because I was from MI not TN, and told I would have to figure it out when I got back to MI. I got charged $600 extra on my bill for all this paperwork, and they messed all the paperwork up! I paid for them to screw me out of extra money. I called looking for someone to take responsibility for their mess up, and it was like talking to a group of middle schoolers. No one wanted to take responsibility, but everyone wanted to apologize without actually doing anything to fix what they messed up. If you're reading this go anywhere else.

1.0

I spent almost $25,000 on a car from this dealership.

I spent almost $25,000 on a car from this dealership. I only bought my car here, because it's a rare model to find for sale. I did not buy my car here because of the dealership. If I had it to do over again, I would have waited and found someone more honest, and professional. They lied and told me the vehicle had no problems. My husband and I drove over 10 hours from West MI to Chattanooga to get this car. All of the men involved in this sale were dishonest. We found out the radio didn't work during the test drive, but not because the sales person wanted us to notice, in fact when my husband did notice the radio not functioning, Jeremiah Barnes tried to distract me by saying how awesome the backup camera was. We looked the radio up before leaving with the car, almost $3,000 to replace without labor. Gary Philips, who thought he was talking to idiots, tried to get us to believe the warranty didn't start on the vehicle until it got registered for the first time. He's the sales manager. So, he knew that wasn't true. Offered us half the replacement cost on a radio they lied about, fingerprints were smeared all over the screen when we drove it, so we know they knew. It was obvious. Not only are the sale people dishonest, but the rest of the staff is incompetent. They registered my temporary plate with my last name spelled incorrectly, 3 letters off big time. No one asked me if I had a plate to transfer, in fact I was told they couldn't even get me a plate because I was from MI not TN, and told I would have to figure it out when I got back to MI. I got charged $600 extra on my bill for all this paperwork, and they messed all the paperwork up! I paid for them to screw me out of extra money. I called looking for someone to take responsibility for their mess up, and it was like talking to a group of middle schoolers. No one wanted to take responsibility, but everyone wanted to apologize without actually doing anything to fix what they messed up. If you're reading this go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Lilly was amazing!

Lilly was amazing! She's a relatively new service advisor only been there for a couple months but you would never know her knowledge and expertise and her customer service was top-notch. It was a pleasure working with her And the entire Marshall my staff has always does a great job communicating and does quality work. I would recommend them to anybody. I drive 2 1/2 hours from Athens, Georgia to do all of my maintenance with them. That's how much I like them and trust them to not take advantage of me.

5.0

Lilly was amazing!

Lilly was amazing! She's a relatively new service advisor only been there for a couple months but you would never know her knowledge and expertise and her customer service was top-notch. It was a pleasure working with her And the entire Marshall my staff has always does a great job communicating and does quality work. I would recommend them to anybody. I drive 2 1/2 hours from Athens, Georgia to do all of my maintenance with them. That's how much I like them and trust them to not take advantage of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Great service from the service department.

Great service from the service department. Jamie Harris did us a great job. Will be back

5.0

Great service from the service department.

Great service from the service department. Jamie Harris did us a great job. Will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

The Service writer did a god job and was curtius.

The Service writer did a god job and was curtius. He did not have an understanding or familiarity with the extended warranty products I purchased with my vehicle from Marshal Mize. Could the service department be updated on the products we buy from your company? Seemingly a dealership flaw, he could not set an appointment for me to have electrical items repaired. The story was, he could give me a time to bring the vehicle in. However, he could not provide a time (or even a day) when the work would be completed. Not satisfactory from the customer's side of the transaction. Joe Livingston

5.0

The Service writer did a god job and was curtius.

The Service writer did a god job and was curtius. He did not have an understanding or familiarity with the extended warranty products I purchased with my vehicle from Marshal Mize. Could the service department be updated on the products we buy from your company? Seemingly a dealership flaw, he could not set an appointment for me to have electrical items repaired. The story was, he could give me a time to bring the vehicle in. However, he could not provide a time (or even a day) when the work would be completed. Not satisfactory from the customer's side of the transaction. Joe Livingston

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

WOW!

WOW! What a great experience with Marshal Mize Ford in Chattanooga. Great customer service from start to finish. From the first phone call with our salesman Danny Watkins to our sales experience with Thad Narramore/Roger Cooley & purchasing process with Johnny Bergeron couldn’t ask for a better experience…Do yourself a favor and go see “The Team” at Marshal Mize Ford!

5.0

WOW!

WOW! What a great experience with Marshal Mize Ford in Chattanooga. Great customer service from start to finish. From the first phone call with our salesman Danny Watkins to our sales experience with Thad Narramore/Roger Cooley & purchasing process with Johnny Bergeron couldn’t ask for a better experience…Do yourself a favor and go see “The Team” at Marshal Mize Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Took my small RV in for oil change wo appointment.

Took my small RV in for oil change wo appointment. Courteous and helpful service. So happy you work on larger vehicles!

5.0

Took my small RV in for oil change wo appointment.

Took my small RV in for oil change wo appointment. Courteous and helpful service. So happy you work on larger vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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