John Roberts Toyota

Great service. Quality work and on time. Forgot the sticker on the window for the next service date.

I purchased a new 4-Runner from John Roberts. The sales department I would recommend, but not the service department. I upgraded several items and paid for them such as wheels, badges, roof rack, etc. Some of the original replaced pieces were not returned even though I paid for them when I purchased the vehicle. Tire rotations were forgotten during a service, as well as, maintenance message was not cleared multiple times. I purchased a replacement hood scoop insert from parts department that was supposed to be black to match. It has since turned gray. The service manager said it was meant to be painted, and I replied that I was not told that when I purchased it. I am stuck with it because they will not make good on it. They have lost not only a service customer, but also a purchasing customer. Follow Up: The Service Manager did follow up based on the Owners commitment in their response to my original review. Unfortunately, asking me to pay 1/2 for roof rack replacement parts, that they lost, is not a solution. Especially since I already paid for them when I purchased the vehicle. The wheels are unaccounted for, and I was told there is nothing they can do about the hood scoop insert. I highly recommend getting everything in writing, and following up behind the service department to ensure everything was completed to your satisfaction. If you upgrade any parts ensure you ask if they need to be painted before installation, and that all original parts are accounted for if you are to receive them back. Very disappointing, but as I said previously, John Roberts Toyota has lost a service and purchasing customer.

Great service from the greeter outside through starting my car after purchase. Very satisfied with the entire process.

I gave 3 stars because they did help me to find the vehicle I wanted. I felt the sales person could have done better working with me on an out the door price. I searched other dealerships and found a new Tacoma with more options for $1400 less than their best offer. He did not offer to beat it or even match it. I did not buy at John Roberts. My advice is to shop other dealers to make sure you are getting the best price possible before closing any deal.

Always treat us with respect and do a great job when they service our vehicles

We have bought several vehicles from Roberts Toyota and every experience, we are felt like we are a part of their family!!! Special thanks to Caleb and Johnny for all they do! They always put the customers first!!!

I had a wonderful experience with William Rigsby he is a great sales man helping me all the way and making sure i am satisfied with my purchase . I recommend William if you are purchasing a care . Love Robertson Toyota ⭐️⭐️⭐️⭐️⭐️

I recently purchased a used 2015 Toyota Tundra from John Roberts Toyota in Manchester Tn. I met with salesperson Will Rigsby. We I arrived Will came out to great my wife and I. Will asked what we were interested in and he got the keys to the truck. We took the truck for a test drive and liked the truck and Will asked what it would take to earn my business? I told Will what I had to have for my truck and he said ok let's see if we can get this deal done. Will came back and we got the deal done. Easily the best and easiest automobile deal I have ever had the pleasure of doing. Highly recommend giving John Roberts Toyota in Manchester Tn. a try.

John Roberts Toyota has a great selection of new and used vehicles!! Salesman, Jerrick, was very patient with my family while making our decision. Thank you Jerrick and Dan for staying late to make sure we went home with our 2017 Toyota Rav4!

Excellent experience from initial contact to completion of purchase. The staff was friendly, knowledgeable and professional. Highly recommend.