John Roberts Toyota

Roger, Thank you for taking the time to leave us your feedback on your most recent service visit! We're so happy to see that you had a 5 star v...isit while you were here with us! I apologize that we're unable to offer a complimentary car wash at the moment as we don't have the detail staff available currently for that but we are always striving to bring you the best customer service possible and I will make sure to bring that up to our service manager as a service to add in the future. Thank you again for choosing John Roberts Toyota and we look forward to seeing you on your next service visit! Sincerely, Rick Feulner Internet Sales Manager

Tara, Thank you for taking the time to leave us your feedback on your most recent purchase experience! We're so happy to see that you had a gr...eat experience and our sales staff was able to assist you in finding the right pre-owned vehicle for you. We thank you for choosing John Roberts Toyota and we look forward to earning your business again in the future! Sincerely, Rick Feulner Internet Sales Manager

Bob, Thank you for taking the time to leave us your feedback on your most recent service visit! We really appreciate you choosing John Roberts Toyot...a for your vehicle service needs and we look forward to seeing you on your next visit! Sincerely, Rick Feulner Internet Sales Manager

Larry, Thank you so much for purchasing your new vehicle from me! I had a wonderful time getting to know you and your wife and I appreciate you worki...ng with me. If you ever need anything or if there is anything I can do to help out in the future I'm always happy to assist! I appreciate you choosing John Roberts Toyota and I look forward to earning your business again in the future! Sincerely, Rick Feulner Internet Sales Manager

Andy, Thank you for choosing John Roberts Toyota for you vehicle purchase! We know you have a lot of choices when it comes to where to purchase a veh...icle from and we don't take it for granted that you chose us! We're so happy to hear that you're happy with your purchase and had a great overall purchase experience! We thank you for choosing John Roberts Toyota and we look forward to earning your business again in the future! Sincerely, Rick Feulner Internet Sales Manager

Jennifer, I'm sorry to hear about your experience. I did look into this for you and I wanted to follow up with you on what happened. First off w...e would like to apologize for your experience. I believe what happened is when you called to inquire about that vehicle, the sales person you spoke with saw that the vehicle was still showing as active in our inventory. However, he did not go physically put his hands on the vehicle as we're supposed to do so when checking availability. That was completely on us and we do apologize for that. I do think there was a miscommunication on our part to you about getting the vehicle here for you. The sales person was wanting to make sure that the figures were agreeable to you as you said, but it wasn't meant to have you be completely committed to purchasing the vehicle before seeing it, test driving it, and making sure that it was right vehicle for you. We would have been happy to get the vehicle here for you and if for any reason it didn't meet your expectations or wasn't as we described it we would not have expected you to purchase it. I feel that the sales person may not have conveyed that to you correctly and again we apologize for any miscommunication on our part to you during this process.

Mary Frances, Thank you so much for your feedback. We're so happy to hear that you had a great experience while purchasing your new Highlander.... We sincerely appreciate you being a repeat customer of John Roberts Toyota. We know you have many choices when it comes to where to buy a vehicle and we sincerely appreciate you making the drive from Nashville to purchase from us. We look forward to earning your business again for many years to come!! Sincerely, Rick Feulner Internet Sales Manager