Mountain View Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
492 lifetime reviews.

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  • 5.0 out of 5
    December 17, 2020

    they called me when the park came in I dropped off my truck, It was fast and easy and they were very helpful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 16, 2020

    Chris does not fit the mold of your typical car salesman. He was awesome, listened to what I said and met my needs without judgement! He made this a wonderful... experience. The kind you want to do business with again.. Chris was knowledgeable about the truck I had picked out. Answered all of my questions and then some. Didn't try to change my mind or upsale me into a truck I didn't want.. Could not have wished for a more pleasant experience. If I had known it would have been so great I would not have waited so long.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • July 13, 2016

    The salesperson and business manager were wonderful. I was able to get what I needed out of both cars traded in with no hassle from anyone. Could not have... been more helpful with working with me. One vehicle I was trading in I had been told by other dealers that I had to wait for a clear title before I could trade but not at Mtn. View, they said they would handle for me. I have dealt with many dealers in the past and never had such a wonderful experience. They are the best ever and I will be more than proud to recommend them to everyone I know.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Donna, tell your friends.

  • 5.0 out of 5
    December 16, 2020

    Chris took his time and was very helpful... he was very knowledgeable. I really appreciate his effort to make sure I got the vehicle of my choice with... a price I could afford!! I appreciate all his hard work he put in and I know me and my family are going to have a bunch of great times with lots of memories in The nutmeg Bus!!!! Chris made sure I was happy with my vehicle of choice and did everything in his might to make sure everything was perfect for me and put me at ease that I made the right decision!! Everyone made the process as quick and painless!! They were willing to jump over obstacles to help me!! I am so thankful and blessed to have chosen to buy from Mtn. View!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 1, 2020

    This was my second experience with the service department at Mtn. View Ford and I couldn?t be happier. The service was performed quickly, done correctly,... and the service personnel were courteous, friendly, and very helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jim, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any additional needs or questions, we wil...l be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    October 26, 2020

    They did great they were fast. they were nice to me i have to have a air bag replace. they ever wash the car of i think that were great. i handicapped... so i really appreciate it. the man that help me were great. thank youall God Bless!!!!!!!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Dennis, we're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of se...rvice to you in the future. Take care!

  • 5.0 out of 5
    October 24, 2020

    Worked with Jason for a few weeks and we came to an agreement on price. The process was painless and there was no disrespect of my time

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Henry, we're happy to hear you had a positive buying experience with Jason. If there is anything else we can do for you, please don't hesitate to r...each out to us. Enjoy your new Jeep! Safe travels!

  • 2.0 out of 5
    October 1, 2020

    Although the sales person (Chris) was awesome the car after having it for 2 days things started falling apart. The remote start stopped working, we cannot... get the back door open, the radio won’t turn off after you get out of the car and the computer screen goes on and off. All of these things worked when we purchased the car

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Penny, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mtn. View ...Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact our Service Manager, Todd Landers, at (423) 756-1331 or toddlanders@mvauto.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

  • 2.0 out of 5
    September 15, 2020

    The do a great job when it comes to selling you a car but I am less than thrilled with the quality of the vehicles and the inspection process they do... on their cars. I've had problems within the week of purchasing my used vehicle from their location. Make sure to get as much paperwork about the car upfront before you decide to purchase.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, we always strive to do 100 percent for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Pleas...e give us a call at (423) 756-1331 and we will do our best to make this better. We hope to hear from you soon.

  • 4.0 out of 5
    September 12, 2020

    They did a great job on the oil change, but the tire rotation needs work. I guess they don't train their technicians to check the tire pressure when the... rotate the tires. My wife pulled in the driveway when the warning lights came on for low tire pressure. The front and back tires have different tire pressure by factory settings and they didn't check or change the pressures.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Scott, we really appreciate your feedback! If there is anything else we can do to assist you, please let us know! Take care!

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