Mountain View Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
453 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 19, 2020

    They were concerned and addressed the issue with resolution.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 10, 2020

    I showed up with out an appointment and it was not a problem for them. Matt was able to show me the car and get me approved that very same day. I would... buy from them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ricky, we are so happy to read such a great review about Mtn View Ford Lincoln! Please don't hesitate to reach out if there's anything additional we c...an do for you. We hope you have a wonderful day.

  • July 13, 2016

    The salesperson and business manager were wonderful. I was able to get what I needed out of both cars traded in with no hassle from anyone. Could not have... been more helpful with working with me. One vehicle I was trading in I had been told by other dealers that I had to wait for a clear title before I could trade but not at Mtn. View, they said they would handle for me. I have dealt with many dealers in the past and never had such a wonderful experience. They are the best ever and I will be more than proud to recommend them to everyone I know.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Donna, tell your friends.

  • 5.0 out of 5
    January 3, 2020

    Straight shooters all the way. not a disappointment, One of the best dealerships I have encountered in over 40 years. Justin was helpful and delivered... exactly what I asked for and some . Great experience and a great truck. The sales team are experienced and professional . I would be happy to do business with them again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    December 21, 2019

    It?s difficult to get to speak with an actual service advisor. They want to transfer tou to parts. I?ve owned Volvo?s and Volkswagens and always gotten... to speak with a service advisor who then handled any need for parts for me. It?s like once you buy the car, you are forgotten. Whereas at other dealerships, your history is always in the system and they know you. This last trip to the dealer will be my last one. I?ll go to my local guy who knows me and handles my issues. I bought a new tire and had 20k service performed and my car pulls to the right like a lemon. This was after I made 5 yes 5 phone calls about getting a tire installed during my already scheduled service. So apparently they rotate but don?t care if balanced and aligned! Goodness!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Colette, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret th...at we failed to provide you with the quality service you deserve. Please reach out to our Service Manager, Todd Landers, at (423) 756-1331 or toddlanders@mvauto.com and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    December 8, 2019

    If your going to buy ,Buy from John Goodwin,Good Person,very thuro, Great to work with......

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 3, 2019

    Pleasant and professional service. Comfortable accomodations with prompt personal service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 2, 2019

    Very good a happy with how they handled things with service and sales

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 29, 2019

    Awesome service! John Godwin was our salesman he was able to find what we were needing and work out a great deal for us. Wouldn't go anywhere else!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 23, 2019

    Chris was very helpful and accommodating. He stayed late because I was working late. Also very friendly! I highly recommend Chris and the crew at Mt. View... Ford. Thank you!! He knew what I was looking for and made sure he did everything to help me get it! All of the staff are wonderful. They are super super friendly and helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can... do for you! Safe travels!

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