Reviews
I had a great experience working with John Greene on the purchase of my new 2026 Ford Ranger XLT 4WD. This is my third automobile I've purchased from John. John was professional, knowledgeable, straightforward, and easy to work with throughout the entire process. He answered all of my questions, was never pushy, and worked hard to put together a deal that I was comfortable with. I also received a very fair trade-in value for my previous Ranger. The entire buying experience was smooth and stress-free from start to finish. I would definitely recommend John Greene to anyone looking for a new Ford and will be happy to work with him again in the future.
I had a great experience working with John Greene on the purchase of my new 2026 Ford Ranger XLT 4WD. This is my third automobile I've purchased from John. John was professional, knowledgeable, straightforward, and easy to work with throughout the entire process. He answered all of my questions, was never pushy, and worked hard to put together a deal that I was comfortable with. I also received a very fair trade-in value for my previous Ranger. The entire buying experience was smooth and stress-free from start to finish. I would definitely recommend John Greene to anyone looking for a new Ford and will be happy to work with him again in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman Xander was great and made car shopping an excellent experience. He was very personable and helped us find the best deal on what we were looking for!
Salesman Xander was great and made car shopping an excellent experience. He was very personable and helped us find the best deal on what we were looking for!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
They were very helpful and understanding and was working hard to get us a vehicle
They were very helpful and understanding and was working hard to get us a vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased a 2011 Chevrolet 1500 crew cab pickup truck from the dealership in May of 2024. When I was in the dealership to discuss the purchase, I wanted to leave and think about it since they were offering too little for my trade-in. I knew the value of my trade-in and they were too low on the valuation and wouldn't budge. I repeated that I wanted to leave and think about it, they wouldn't give me my keys back to my car and let me leave. They wound up offering me $2k more for the trade-in, if I remember correctly, leaving me with $2k for the loan balance for the truck. A month later, the truck died. It had to have a new engine. I wasn't told about any potential engine issues with that truck and that the person who brought it in hadn't reported any issues. There was no offer to help make the financial situation right for me. If I could leave a zero star rating, I would. I was told by John Goodwin that if I referred anyone in to the dealership and they made a purchase that I could get a referral payment. I called John Goodwin after I had been told by a coworker that they had made a purchase there. John told me it was too late for me to get that referral payment since I hadn't told him about that within a certain time limit I hadn't been made aware of previously.
I purchased a 2011 Chevrolet 1500 crew cab pickup truck from the dealership in May of 2024. When I was in the dealership to discuss the purchase, I wanted to leave and think about it since they were offering too little for my trade-in. I knew the value of my trade-in and they were too low on the valuation and wouldn't budge. I repeated that I wanted to leave and think about it, they wouldn't give me my keys back to my car and let me leave. They wound up offering me $2k more for the trade-in, if I remember correctly, leaving me with $2k for the loan balance for the truck. A month later, the truck died. It had to have a new engine. I wasn't told about any potential engine issues with that truck and that the person who brought it in hadn't reported any issues. There was no offer to help make the financial situation right for me. If I could leave a zero star rating, I would. I was told by John Goodwin that if I referred anyone in to the dealership and they made a purchase that I could get a referral payment. I called John Goodwin after I had been told by a coworker that they had made a purchase there. John told me it was too late for me to get that referral payment since I hadn't told him about that within a certain time limit I hadn't been made aware of previously.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry to see that you remain dissatisfied with a vehicle purchase that took place in May 2024, more than two years before this review was posted. Given the amount of time that has passed, we’re not going to attempt to recreate every conversation or circumstance surrounding that transaction in a public forum. We do, however, take exception to any implication that John Goodwin would intentionally treat a customer unfairly. John has built his reputation here by being one of the most conscientious, caring and customer-focused members of our sales team. We understand that an unexpected mechanical failure after purchasing a used vehicle can be frustrating, particularly when it creates an additional financial burden. At the same time, a mechanical issue occurring after the sale does not necessarily mean that the dealership or salesperson had prior knowledge that the failure would occur. We also regret any misunderstanding regarding the terms or timing of our referral program. We certainly respect your right to share your experience. We simply felt it was important, more than two years after the purchase, to provide some context and to stand behind an employee whose longstanding record of treating customers well has earned both our trust and theirs.
I didn't state that I was treated unfairly. Poorly would be more accurate regarding not getting MY car key back from the dealership so I could leave after I stated TWICE that I wanted to leave and think about the purchase. Rather than doing just that, MY car key was kept to force further negotiation toward a purchase. That could be considered being held against my will and I should have insisted on getting my key back. That part you ignored in your response here. I also did not personally attack or malign John Goodwin in the posting, simply posting that he was my salesman. There's a big difference there.
My salesperson,Kenny C., was great to work with. We had a deal done very quickly. Chad in Finance was also great to work with. The process was very easy.
My salesperson,Kenny C., was great to work with. We had a deal done very quickly. Chad in Finance was also great to work with. The process was very easy.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Patrick went out of his way to make everything super smooth and easy. Everyone was very professional and friendly. It’s the first time I’ve bought a vehicle and I didn’t have to spend the entire day at the dealership. I do recommend Mtn. View Ford.
Patrick went out of his way to make everything super smooth and easy. Everyone was very professional and friendly. It’s the first time I’ve bought a vehicle and I didn’t have to spend the entire day at the dealership. I do recommend Mtn. View Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Jamie Parks and Kenny Cone were great to deal with. Answered all my questions in a knowledgeable and timely manner. Everyone we saw at dealership had a smile and warm greetings.
Jamie Parks and Kenny Cone were great to deal with. Answered all my questions in a knowledgeable and timely manner. Everyone we saw at dealership had a smile and warm greetings.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
George Hutchinson was the literal best salesman. They took care of me from two states away! I will only work with him in the future
George Hutchinson was the literal best salesman. They took care of me from two states away! I will only work with him in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I would “ NEVER do business with any Mountain View ford again !!!!I’d rather walk ! they have zero “ Integrity! Or Care for customers once they sign & bumper to bumper warranty is a lie with in a month ,I went to wash my truck paint was peeling off on drivers side “ bumper! Really????was told by that establishment & ford motet company “I need to file a claim with my insurance !!!! Nope the truck was obviously not properly painted !!! I should be able to wash my truck ! Gave me the wrong truck when I bought ! Had to drive a 1000 miles back to get what I thought I bought ,left me setting for hours all day ! to be treated very poorly as if there mistaken was my fault ! Lies and very dishonest ! I have purchased many cars / trucks in my 64 years ! I have crossed not one ethical person at there establishment ! Do NOT buy from Mountain View Ford down town Chatt. Tenn I would questioned any of there establishment’s buyer beware ! Don’t say I did not educate you 💔😢 was a horrific experience “ NEVER again ! Contemplating retaining a lawyer so much good energy
I would “ NEVER do business with any Mountain View ford again !!!!I’d rather walk ! they have zero “ Integrity! Or Care for customers once they sign & bumper to bumper warranty is a lie with in a month ,I went to wash my truck paint was peeling off on drivers side “ bumper! Really????was told by that establishment & ford motet company “I need to file a claim with my insurance !!!! Nope the truck was obviously not properly painted !!! I should be able to wash my truck ! Gave me the wrong truck when I bought ! Had to drive a 1000 miles back to get what I thought I bought ,left me setting for hours all day ! to be treated very poorly as if there mistaken was my fault ! Lies and very dishonest ! I have purchased many cars / trucks in my 64 years ! I have crossed not one ethical person at there establishment ! Do NOT buy from Mountain View Ford down town Chatt. Tenn I would questioned any of there establishment’s buyer beware ! Don’t say I did not educate you 💔😢 was a horrific experience “ NEVER again ! Contemplating retaining a lawyer so much good energy
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Toni, we’re very sorry to read this, especially because the experience you describe here is very different from how we understood things when you left our dealership. We were not aware that you were experiencing these concerns afterward, and we certainly would have welcomed the opportunity to discuss them with you directly. We never want a customer to feel ignored or unsupported after a purchase, and we would like the chance to better understand what happened and determine whether there is anything we can do to help. Please contact Brandon Mathis, General Sales Manager, directly at Mtn View Ford so we can review your concerns together.
Luis was great to work with. He was professional. He wasn’t pushy. And he was knowledgeable. Thank you Luis!
Luis was great to work with. He was professional. He wasn’t pushy. And he was knowledgeable. Thank you Luis!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car