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Johnson City Honda

(1,197 reviews)
2021 state dealer award
View 5 awards
2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson City Honda from DealerRater.

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Planned to just view choices here, but purchased a great car

Enjoyed working with LeeLee and others there. Had planned to just see the variety of cars and move on to other dealerships to see their offerings, but found one I wanted in a Honda CR-V. Looking forward to driving it to Jackson, TN in a few weeks to visit daughter/family. They found a Honda here a few years ago. It will probably take awhile for me to learn the technology and I may come by to speak with Lee Lee some time. Thanks for a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

oil change, tire rotation, AutoButler

always get good service. Jonathan Hardin is always making sure work is done as requested. work is usually done within the time frame they tell me it will be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional. A great overall experience! Phillip...

Very professional. A great overall experience! Phillip was a pleasure to work with. He took the time and effort to work with Ken and help us make the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I can't imagine sales and service any better than JC Honda

In my opinion, every one that I have dealt with at Johnson City Honda is very professional, thorough, knowledgeable, honest and friendly. I can't imagine any better experience. I have confidence that they will do what is best for me and they will ALWAYS do it right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

30,000 Service

My Pilot was due for the 30,000 miles service. The representative was extremely knowledgeable and very understanding. He made me feel very welcome and answered all my questions. My thanks to JC Honda for hiring such outstanding employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First oil change and rotation appointment. Mark gave us a...

First oil change and rotation appointment. Mark gave us a time it would be ready and he was right on time! Great service with a smile!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great purchase experience

Joe Balcom is one of the most knowledgeable sales people we have dealt with, Also helpful, patient and kind. You are lucky to have him,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I'll never do business at Johnson City Honda ever

I purchased a used vehicle with cash. Within 5 days I began having an issue. No one at the dealership has any concern about my issue. Left 7 messages, got 1 call back. Which was during my work hours that I told them I would be unavailable. No one in that facility will assist you once they get your $

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service as always. We have purchased several cars...

Great service as always. We have purchased several cars through the years from Johnson City Honda and have always been pleased with their service and staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

First service walk through

Service tech Derrick was great to deal with and was very knowledgeable on walk down of service checks. And assured that we were satisfied with the service we received. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.