Reviews
Planned to just view choices here, but purchased a great car
Enjoyed working with LeeLee and others there. Had planned to just see the variety of cars and move on to other dealerships to see their offerings, but found one I wanted in a Honda CR-V. Looking forward to driving it to Jackson, TN in a few weeks to visit daughter/family. They found a Honda here a few years ago. It will probably take awhile for me to learn the technology and I may come by to speak with Lee Lee some time. Thanks for a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
oil change, tire rotation, AutoButler
always get good service. Jonathan Hardin is always making sure work is done as requested. work is usually done within the time frame they tell me it will be done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional. A great overall experience! Phillip...
Very professional. A great overall experience! Phillip was a pleasure to work with. He took the time and effort to work with Ken and help us make the deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I can't imagine sales and service any better than JC Honda
In my opinion, every one that I have dealt with at Johnson City Honda is very professional, thorough, knowledgeable, honest and friendly. I can't imagine any better experience. I have confidence that they will do what is best for me and they will ALWAYS do it right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
30,000 Service
My Pilot was due for the 30,000 miles service. The representative was extremely knowledgeable and very understanding. He made me feel very welcome and answered all my questions. My thanks to JC Honda for hiring such outstanding employees.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First oil change and rotation appointment. Mark gave us a...
First oil change and rotation appointment. Mark gave us a time it would be ready and he was right on time! Great service with a smile!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great purchase experience
Joe Balcom is one of the most knowledgeable sales people we have dealt with, Also helpful, patient and kind. You are lucky to have him,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'll never do business at Johnson City Honda ever
I purchased a used vehicle with cash. Within 5 days I began having an issue. No one at the dealership has any concern about my issue. Left 7 messages, got 1 call back. Which was during my work hours that I told them I would be unavailable. No one in that facility will assist you once they get your $
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service as always. We have purchased several cars...
Great service as always. We have purchased several cars through the years from Johnson City Honda and have always been pleased with their service and staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First service walk through
Service tech Derrick was great to deal with and was very knowledgeable on walk down of service checks. And assured that we were satisfied with the service we received. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair