Reviews
Great service repair completed the very same day entire
Great service repair completed the very same day entire service staff is all great thank s again
Great service repair completed the very same day entire
Great service repair completed the very same day entire service staff is all great thank s again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We called ahead several days to drive 3 hrs to test this
We called ahead several days to drive 3 hrs to test this car. The salesman said car was pristine, needed nothing, had completed full their inspection. We arrived, found that the car needed a steering rack (which they had ordered) the top didn't work properly (was rubbing on metal), need brakes. Took it for a ride and could smell burning oil. Drove it for about 40 mins came back and didn't smell oil in the engine compartment nor see a leak. Wasted our time.
We called ahead several days to drive 3 hrs to test this
We called ahead several days to drive 3 hrs to test this car. The salesman said car was pristine, needed nothing, had completed full their inspection. We arrived, found that the car needed a steering rack (which they had ordered) the top didn't work properly (was rubbing on metal), need brakes. Took it for a ride and could smell burning oil. Drove it for about 40 mins came back and didn't smell oil in the engine compartment nor see a leak. Wasted our time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Christy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (865) 970-9378 to discuss your concerns, as your satisfaction is of utmost importance to us.
West Chevrolet had the truck I was looking for.
West Chevrolet had the truck I was looking for. Buying process went smoothly, I would definitely recommend.
West Chevrolet had the truck I was looking for.
West Chevrolet had the truck I was looking for. Buying process went smoothly, I would definitely recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very Professional , Friendly and knowledgeable about all
Very Professional , Friendly and knowledgeable about all the up to date technology on all their vehicles
Very Professional , Friendly and knowledgeable about all
Very Professional , Friendly and knowledgeable about all the up to date technology on all their vehicles
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great support by Christen to get me parts and answer my
Great support by Christen to get me parts and answer my questions. John did a fine job repairing everything
Great support by Christen to get me parts and answer my
Great support by Christen to get me parts and answer my questions. John did a fine job repairing everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stewart, we're happy you found our staff to be so supportive during your experience here at West Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
If you wanna walk out with more issues then what you
If you wanna walk out with more issues then what you walked in with this is the place to go!! My husband brought in his duramax to get a transmission replacement, that being the only issue. The day they call us that it’s done they inform us our radio is no longer working. Note they had the truck for 2 months so my husband talked to the service advisor and agreed on bringing the truck back once their technician guy came back in from being out. Because we needed the truck. Then we bring it in to get fixed and they try to say we knew it was messed up when we brought it in for the transmission knowing it was like brand new! They want to charge us $637 for their mess up then send us out the door saying it’s not their problem! One of the service advisors being Christen Woods!!!!! Immediately started raising her voice and acting a fool trying to convince us that it was messed up before we brought it in. Let’s not fail to mention the communication is worse then trying to talk to a toddler.
If you wanna walk out with more issues then what you
If you wanna walk out with more issues then what you walked in with this is the place to go!! My husband brought in his duramax to get a transmission replacement, that being the only issue. The day they call us that it’s done they inform us our radio is no longer working. Note they had the truck for 2 months so my husband talked to the service advisor and agreed on bringing the truck back once their technician guy came back in from being out. Because we needed the truck. Then we bring it in to get fixed and they try to say we knew it was messed up when we brought it in for the transmission knowing it was like brand new! They want to charge us $637 for their mess up then send us out the door saying it’s not their problem! One of the service advisors being Christen Woods!!!!! Immediately started raising her voice and acting a fool trying to convince us that it was messed up before we brought it in. Let’s not fail to mention the communication is worse then trying to talk to a toddler.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (865) 970-9378 so we can understand your situation better to try and turn your experience around. Thank you, West Chevrolet, INC.
Faculty very friendly and trustworthy.
Faculty very friendly and trustworthy. You can't beat the Service Department!! The Sales People are knowledgeable and helpful without being to pushy. Best All Around!
Faculty very friendly and trustworthy.
Faculty very friendly and trustworthy. You can't beat the Service Department!! The Sales People are knowledgeable and helpful without being to pushy. Best All Around!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gary, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Wow what great service by Eddie zamora He did a great
Wow what great service by Eddie zamora He did a great job in keeping me informed of status daily sometimes up to three times a day what great service He was very kind and courteous I’ll definitely come back for regular service
Wow what great service by Eddie zamora He did a great
Wow what great service by Eddie zamora He did a great job in keeping me informed of status daily sometimes up to three times a day what great service He was very kind and courteous I’ll definitely come back for regular service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service dept I have no use for.
Service dept I have no use for. Stay away from this dealership, if you used service department you will regret going there
Service dept I have no use for.
Service dept I have no use for. Stay away from this dealership, if you used service department you will regret going there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Made an appointment have scan done and possibly smoke
Made an appointment have scan done and possibly smoke test on evsp system and I was waiting on the vehicle. 8 am to 1045 I was waiting and service advisor said longer than he expected offered a rental car which I kept for 4 days. Called on 4 the day said they had found the problem evap solonoid for $476 . I don't know what's going on at West Chevrolet I wasn't only one that day a rental was offered to . Why schedule me if they can't get to it. What's funny is west Chevy rented from Enterprise my car for 4 days, Enterprise called me the 4 the day to say west rented the car for 4 days was I going to return it on said day
Made an appointment have scan done and possibly smoke
Made an appointment have scan done and possibly smoke test on evsp system and I was waiting on the vehicle. 8 am to 1045 I was waiting and service advisor said longer than he expected offered a rental car which I kept for 4 days. Called on 4 the day said they had found the problem evap solonoid for $476 . I don't know what's going on at West Chevrolet I wasn't only one that day a rental was offered to . Why schedule me if they can't get to it. What's funny is west Chevy rented from Enterprise my car for 4 days, Enterprise called me the 4 the day to say west rented the car for 4 days was I going to return it on said day
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (865) 970-9378 so we can understand your situation better to try and turn your experience around. Thank you, West Chevrolet, INC.