Lenoir City Ford

So glad I decided to trade and purchase a new car with Lenior City Ford. Sales Rep Newman Brandon worked tirelessly to find a car with all my desired features... and guided me thru every step of purchase process. The entire team at Lenior City Ford was amazing! I was so impressed with how they all worked together to assist Newman with my car buying experience. My family will definitely purchase our next car with Lenior City Ford and Newman Brandon!

We stoped by Lenoir City Ford this week looking to trade for a car . A salesman named Chuck Lemons helped us look for what we were looking for. He was... a great help. I would recommend he to any one . Lenoir City Ford is very lucky to have him as an employ.

Excellent Experience!! Thomas Brothers went way above and way beyond to get me approved when I thought there was no way I'd get financing. Thomas and Majdi... did a great job, if they can get me financed, they can get anyone!

I took my f-150 for a tune up and oil change, and I discovered that they did not change the spark plugs although my service receipt said so, also they... did not do the oil change correctly, oil filter was loose . I will never risk taking my vehicle to that place again.

I was sent a recall notice from Ford and took our 2014 Escape to the closest dealership located in Lenoir City, TN. I was called the next day and told... both recall items were fixed. A couple of weeks later my escape started exhibiting signs that were talked about in the recall, so I call the same Ford dealership and a service man tells me that their are no fixes to my recall problem at this time, that last time I brought my car in all that was done was engine coolant added and that Ford has yet to create new parts to fix the recall notice that they sent me telling me to bring it in right away to be fixed. What??? Why wouldn't you tell someone that instead of saying it was all fixed and good to go. I appreciate the helpfulness of the call people, but that will not help me when stranded on the side of the road with an overheating car that was supposedly fixed. Not sure whether to wait on Ford to develop something to fix the problem or just take it somewhere else.

I will not buy from them ever again my truck has been in the shop twice in the last 6 months my truck with 300,000 miles on it was more dependable

I have had a hard time finding someone I trust to do what needs done on my car and not extras. I believe Michael tells the truth and does not charge me... for things that aren't needed. I short, I trust him! That means a lot to me!

Service was good and all issues were addressed. Staff was friendly and helpful.

I brought in my new car because I had health report that said I had a brake problem with my car that needed immediate attention. Upon a review by your... maintenance personnel, nothing wrong was found. I went home and requested another health report. The same item came up that I had a brake problem that needed immediate correction. So, I brought back in, but this time I also brought in my cell phone. Again, a through check everything was OK. The maintenance person asked to come and help him. He asked me to sign into ford.com to obtain another vehicle health report, I logged in and reviewed the report. The here were no problems. The maintenance person asked if I may have had my foot on the brake when I requested the report. I could not remember if I did or didn't. I went home and asked for another report, I insured that I did not have my foot on the brake, I then looked at the dash to see if any other lights were on, the emergency brake was. I released it and ran the report. All was OK. The maintenance person explained the problem, which was me. I was glad to hear there was no problem and that I need to go to a few training courses at the dealership. The staff was very helpful as well as very knowledge.

I was highly satisfied with my service experience. My work was completed when it was promised.