Lenoir City Ford

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
646 lifetime reviews. Includes reviews of Lenoir City Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 14, 2020

    I had an amazing experience at Lenoir City ford. Everyone there treated me as if I were their only customer. All staff were friendly and professional... and the entire buying experience was easy and smooth. Definitely recommend them to anyone looking for a vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your pos...itive experience. Have a great day!

  • 5.0 out of 5
    May 2, 2020

    Purchased a used vehicle from Lenoir City Ford. Had a great experience from all aspects of the sale. Had some issues with A/C, called my salesman and he... took care of everything. Would definitely purchase another vehicle again.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We set high expectations for ourselves so it¿¿¿s gratifying to hear you had a great experience with us. If you have any additional needs or questions,... we will be more than happy to assist you! Safe travels!

  • August 13, 2017

    Excellent Experience!! Thomas Brothers went way above and way beyond to get me approved when I thought there was no way I'd get financing. Thomas and Majdi... did a great job, if they can get me financed, they can get anyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle!

  • 5.0 out of 5
    February 24, 2020

    I am a return customer to Lenoir City Ford. Pete Clay helped me with my first purchase so when I returned to Lenoir City Ford to make a second purchase... this past weekend, I again dealt with Pete with the assistance of Rob. Both gentlemen were very professional and answered all my many questions. It was a completely stress-free, no pressure car buying experience, and I was able to drive the exact vehicle home that I drove down to Lenoir City Ford to purchase. Thanks, Pete, Rob and Lenoir City Ford!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 26, 2019

    Do not recommend this dealership to anyone. I called Lenoir City Ford with a strict budget and full disclosure on my trade in, and they promised me before... we came in that we could do the deal on the car I wanted. When I got there, they looked at my trade in, promised again with a firm yes that we can do this deal on the specific car I was looking at, we test drove, I said yes, and then they said I needed to finance $1300 more than what we had previously talked about. After I left, I called back the salesman Kevin Smith to understand why this occurred, and he said it was common procedure to test-drive and then see if the buyer can put more money into it, so he knew the deal was not going to be able to be made before we did that test-drive. I understand tactics when trying to sell cars, but there is no reason for an outright lie. Called the next day to a manager to try to rectify the issue, and he said he would get back to me, but there has still been no call back.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Stacy, it is discouraging to hear of your experience at our dealership. We would appreciate the opportunity to address the concerns you brought ...up and work with you to resolve this situation. Please reach out to Sonny Wolfenbarger at (865) 988-0003 and we will do our best to turn your experience around. We hope to hear from you soon.

  • 1.0 out of 5
    October 26, 2019

    Do not recommend this dealership to anyone. I called Lenoir City Ford with a strict budget and full disclosure on my trade in, and they promised me before... we came in that we could do the deal on the car I wanted. When I got there, they looked at my trade in, promised again with a firm yes that we can do this deal on the specific car I was looking at, we test drove, I said yes, and then they said I needed to finance $1300 more than what we had previously talked about. After I left, I called back the salesman Kevin Smith to understand why this occurred, and he said it was common procedure to test-drive and then see if the buyer can put more money into it, so he knew the deal was not going to be able to be made before we did that test-drive. I understand tactics when trying to sell cars, but there is no reason for an outright lie. Called the next day to a manager to try to rectify the issue, and he said he would get back to me, but there has still been no call back.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    September 19, 2019

    Bought a 2018 Ford Edge Titanium, with 3400 miles!!! We'd been looking for over one year! Our Salesman - Rob Saslow, was outstanding! Rob drove my Husband... to our home in Vonore, from the dealership! I test drove it through our development. We made our decision to purchase this vehicle, in our driveway!!! Rob is easygoing and personable! Not pushy or arrogant! Thank you Rob! Regina Harnett

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 23, 2019

    Bought my third vehicle from Lenoir City Ford. Each time, made long drives to get there (1000+ miles this time). With this place, you tell them what... you want. You take pics if trade in, and let them do their thing. This time, traded 2018 F150 STX on 2019 F150 XLT. Within couple hours, got deal I wanted. Went there, signed papers and left with new truck. As always, less that one hour spent there. 0% APR helped, especially as dealer where I live tried charging 6% with same lender! Service continues after purchase. My home county is way slow with tags, so temp tags were about to expire. What does Lenoir City Ford do? They overnight me new temp tags to Texas! Yes Sir/Ma'am, they are that awesome! Ask for Pete Clay, and he will take care of you! Don't buy somewhere else just to regret it!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    May 16, 2019

    This is a follow-up to the glowing review I wrote March 1, 2019. I wrote that review because Lenoir City Ford promised to correct a problem with the warranty... I purchased. This promise was broken. Now, after months of trying to get the problem resolved, I don't even get responses to my inquiries. I was told the warranty allows me to go to any Ford dealership for service. A week after purchasing the vehicle, the engine light came on and I took it to the closest Ford dealership. Low and behold, they did not honor my warranty. Not only did they sell me a vehicle requiring immediate service (lemon), but a warranty that was no good.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Owen, customer service, transparency, and communication are some of our top priorities, and we are disappointed to hear that your time working with... us may not have reflected that. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give our Customer Service Representative, Sonny Wolfenbarger, a call at (865) 988-0003 and we will do our best to make this better. We hope to hear from you soon.

  • 4.0 out of 5
    April 1, 2019

    Staff was very friendly and tried what they could to get me the vehicle that I was looking for. They can locate vehicles from all other dealerships to... fit your needs.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Jason, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a cal...l or stop by. Have an awesome day!

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