Volunteer Chevrolet

We were at a dead end many dealerships rejected us but a drive by prompted us to drive they the lot and they offered us a chance to talk and we drove... away with a beautiful truck. We are very blessed that they were so willing to help us when everyone else said no

Great and fast service very friendly employees. Will be back.

Over the July 4, 2019, holiday, our car started squealing and the engine light came on. We're from Florida and were going to Gatlinburg for the weekend,... so with nothing open on the Fourth, we were panicking that we would have to stay over until at least Monday to get our car fixed. We Googled every car repair place in the area and decided to try Volunteer. We called as soon as the service department opened on July 5. They were honest about when they could see the car that day. So we took it over, left it there, and waited to hear from them. By the end of the day, they said they had diagnosed the problem and would be able to get a part early Saturday (July 6) AND they would be able to get it repaired. This was tremendous news for us, since they had told us we were one of about 16 other out-of-towners whose cars were in their service area. By noon on July 6, we had our car back, fixed. I would highly recommend Volunteer. They came through for us when we were stressed out about our car over a busy holiday weekend. Paul and his staff were great!!

They ran my credit 8-9 x I ask George not plz. The manager did ! They said they took my s s In case I hit a car while text driving ! There lies and frauds... ! Corporate didn’t even help !

OUT OF STATE BUYERS BEWARE!! We purchased a vehicle from Volunteer in December come January when it was time to register and plate the vehicle I was made... aware of the $650.00 more that was owed in sales tax. This was a concern of mine when purchasing the vehicle and was advised by the sales manager and sales associate that this was taken care of and not an issue. when the packet came from Volunteer with all the info that needed to go to the title agency there was even a letter on top saying there may be a difference in sales tax and if so it’s my responsibility. Was told this had never happened to them before and this is news to them. They ALL had a deferent tune when dealing with them directly. I would not nor will I recommend this dealer or location. Do your homework before signing anything. Very crooked way of doing business. Was happy until this. They don’t return calls. Talk down to you when you do get someone on the phone, and accuse you of being a liar. Have tried several times to get answers with none besides it’s my problem.

I rarely post reviews but feel compelled to do so regarding Volunteer Chevrolet’s service department. The reason I’m posting this review at this time is... that I heard some folks were complaining about the length of time Volunteer was taking to repair their vehicles. In truth, it took over a month for Volunteer to start working on my truck but, as opposed to getting angry, I became curious as to why. I started paying attention to the news and learned 50,000 Chevrolet auto union workers went on strike 9-16-19 so were unable to supply their dealerships with parts because they were busy picketing, as opposed to working. Consequently, it should be a no-brainer that no one can repair a vehicle without parts. I suspect Chevy mechanics and staff everywhere across the Nation were more than frustrated during this troublesome time. Back in 2000 I bought a brand-new Chevy S-10 4x4 ZR-2 pickup truck right off the showroom floor. I love it now as much as I did then. For 20 years only ‘Volunteer’ mechanics have worked on my truck and, no matter what the problem was, they never failed to fix it. The service manager, Paul, is a tremendous asset to this company. His coordination efforts are top-notch, as are his ‘people’ skills. Both of Paul’s qualities serve Chevy well. Under normal circumstances Paul has always scheduled my vehicle for repairs in a very efficient and timely manner. During the ‘strike’ he did his best to keep me hopeful that it would end soon. The parts department has consistently gone above and beyond to find obscure parts for my now vintage truck. I understand Steve in the parts department is relatively new on the job but has already provided me with exceptional service. He seems to be very organized and has extensive knowledge as to parts for even older models and, to me, this is everything when it comes to the needs of my old truck. Fortunately, some of Volunteer’s mechanics have the knack and know-how to work on older vehicles. It seems Ricky is one of those specialists and I really appreciate his having the knowledge and skill required to do the job. His skills are becoming rarer and rarer to find in this technological day and age and Chevy is lucky to have snagged him. The strike was officially over 10-25-19 so Chevy is back to repairing vehicles. Volunteer Chevrolet has always done right by me and my truck and I’m certain there are a lot of other satisfied customers out there who feel the same. I give Volunteer the highest ‘star’ rating possible. 5

Sway bar re-installed part upside down creating undue stress on the rear axle. LR Tire destroyed (blowout) cause from stress torque of sway bar. The rear... axle at the front of the differential was at an extreme angle downward, putting the driveline of the drive shaft in a bind. This was where the stress and vibration caused further damages. RR Tire damage bubbles in the sidewall, sidewall cords inside tire damaged again from torque stress. Will need to be replaced. Inner fender damage from tire explosion. Fuel Gauge wire, has a bad connection with possible sending unit installed incorrectly? Fuel gauge inoperative. Vent tube on rear axle housing missing, vibrated loose from sway bar installation. Tech did not re-tighten rear leaf spring bolts he removed to lower the tank, adding to suspension vibrations. The Dealership refused to admit the technician made a mistake in the installation of the parts causing near fatal damages and accident. Claiming that by running over a small tire piece of road debris caused the parts to unbolt themselves and turn upside down and rebolt themselves improperly, not possible

Great Service and provide knowledge, helpful, go out of there way to make you feel special. They Honor Veterans. The service is provide quickly with knowledgeable... mechanics. We will always give them our business. We would even purchase a vehicle from Volunteer Chevrolet. Thank You for the great service.

Wow are these guys outstanding! We got stranded because gas station pumped water into our fuel tank. These guys worked us in and got us back on the road.... Even picked us up at our hotel. Made me a true believe in Chevy --thank you!!!

This place is a joke.. they will try to low ball you on a trade in and then try to over charge you on the APR ...I have a 796 credit score and they was... trying to get 6.99 APR out of me ..... stay away from this company ..