Ettleson Hyundai

Great customer service. Friendly, they even remember my name. Maybe that's why I bought 4 cars from Hyundai.

Always enjoy my service experiences with Ettleson Hyundai

I've gone too a few dealers who treated me horribly. Here I didn't feel rushed on making my purchase. Daryl Wade was my sales consultant and treated me... like a customer should be treated. He helped me to get the exact car I knew I loved and wanted. Along with their sales manager Mr. Altaher and aftermarket manager Ms. Aksoy, who treated me amazingly! The process of getting my car went very smooth and I would recommend this dealership to anyone out there. They truly know what great customer service is about. I left their lot with everything I've ever wanted.

good people at new location - location is very hard to enter off of Lagrange Road. facility very stark decor - needs more warm atmosphere.

My car was repaired but it still stutters a lot. I was told its the type of engine this car has but it didnt stutter when I first leased it. It started... stuttering about 6 months ago and its been to your shop twice to be fixed. At this point Im just waiting for my lease to be up so that I can return the car. Not a happy customer.

Great buying experience. Salesman very helpful in helping find what I was looking for.

Key fob failed due to battery, even though the battery had been replaced. I stopped in to be sure I fixed the problem and it wasn't something else.

Went in on Tuesday 11/5 and worked out a price on a close out 2019 Santa Fe and told the salesman Dorian I would talk it over with my wife. Set up a time... with Calvin Hollins to come down on Saturday 10/9 to test drive it with my wife and when we got there we were told our salesman was out sick and that Calvin was also not there. We were given a different salesman by the name of Bill Eassa who seemed very helpful at first. We went for a test drive and discussed it over and she was good to go with putting $1000 down to hold it so we could go get financing finished with our credit union. When we got back and started talking to Bill I told him the price I had worked out with Dorian as I had a written down on a piece of paper Dorian wrote it on and had the price confirmed by Calvin in a string of text messages before we set up the time to come down and test drive it. I told Bill I just need it all written down for the credit union but Bill did not want to do that. He went on about wanting to make sure we were getting the right vehicle, wanted to know what we wanted our payment to be and what were were going to offer on the vehicle. I asked what does it matter what I want my payment to be or what my down payment was going to be as I was not financing through them. I told him again I had a price already confirmed with Dorian and he went on about that it did not include dealer fees which he said were another $1300. I asked what the fees were and he would not explain them, he just offered to lower the fees to $800 and asked if we had a deal I asked him to write it all down so I knew the amount I needed to finance with my credit union, he would not right it down. I asked him again if he was going to write the total amount down and he said no. I asked how can I make a deal if I do not know the total He proceeded to tell me to go to some other Hyundai dealer and get their best price and then come back. I looked at my wife and told her we are leaving, so I got up to leave and told Bill he was like dealing with a used car salesman from the 80's. no respect for the customer. About an hour later I get a voicemail from Calvin saying he heard I was in and wanted to know what happened. I told him what happened and apologized for what happened and he told me he would have the sales manager call me and I should hear from him by Monday. Well Monday came and went, Tuesday came and went and Wednesday came and went with no call from anyone from the dealership. If this is the way they treat customer who are looking to buy I can only imagine how they treat you after a sale.

Unfortunately I had to bring it back the following day as the cruise control still wasn"t working even with the new switch. New contact switch installed... and everything seems to be working now. However, I did have to cancel a doctor appt because I spent 3 hours waiting for repair.

Service was excellent. From Ryan your service writer to Hector your amazing tech. I have been wih Hyundai a very long time.