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Toyota Knoxville

(1,206 reviews)
Visit Toyota Knoxville
Sales hours: 1:00pm to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 1:00pm–6:00pm Closed
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 894-0067 (855) 894-0067
Used (833) 892-3386 (833) 892-3386
Service (833) 875-3713 (833) 875-3713

Reviews

(1,206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Knoxville from DealerRater.

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Great service!

Great service! I bought a new 2023 tundra and Austin was very helpful with finding what fit me best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

Greeted very friendly and courteous!

Greeted very friendly and courteous! Directed to our salesman Van W Vestal, treated friendly and in a timely manner! Thanks

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Consumer response

Thanks we are loving our 2016 RV 4, so many compliments on the hot lava color!

Made an appointment 2 weeks ago for an oil change.

Made an appointment 2 weeks ago for an oil change. I've been sitting here 2 hours and they are JUST NOW draining the oil. I asked why make an appointment and got a shoulder shrug. They don't care. This was my first time here as I recently moved to this city. I will NEVER be back.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchased a new Tacoma.

Purchased a new Tacoma. Picked it up July 15th. Nitin was with me through the process and was a top class salesman. Very respectful, very polite, and extremely knowledgeable. Toyota has my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us here at Toyota Knoxville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Great experience.

Great experience. Go see Vann he will take care of you during the sale and after.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Vinnie, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota Knoxville, we are always striving to do better than your last visit. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Just purchased my slightly used car from here and it was

Just purchased my slightly used car from here and it was an exceptional experience. They gave me exactly what we needed for our trade, and I don’t think I couldn’t found a better priced car. I wouldn’t shop anywhere else!! Ask for Riley. And thanks Brandon! You’ve got a good one

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Savanah, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Very happy to leave an outstanding review.

Toyota knoxville always does an excellent job servicing my toyotas. The auto butler across the street does an excellent job aswell. I'm thankful that all staff is proffessional and the dealership offers such services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Patrick, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota Knoxville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Austin Davis at Toyota Knoxville is as good as they get.

Austin Davis at Toyota Knoxville is as good as they get. Very knowledgeable, honest and hard working salesman. If it's not on his lot, he will work tirelessly to find what you want. He makes the process so easy and pleasant. I won't deal with anyone else. Best in the business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota Knoxville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

There was a large selection of vehicles to choose from

There was a large selection of vehicles to choose from and the staff treated me very respectfully, without trying to push sells. I was particularly impressed with Austin Davis, he worked incredibly hard to find me my dream car, within in my budget! I will happily return and refer all my friends and family to this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

Professional, modern, enjoyable atmosphere.

Professional, modern, enjoyable atmosphere. Efficient service department and good communication. Not pushy but very willing to help you find what you want

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota Knoxville!