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Toyota Knoxville

(1,206 reviews)
Visit Toyota Knoxville
Sales hours: 1:00pm to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 1:00pm–6:00pm Closed
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 894-0067 (855) 894-0067
Used (833) 892-3386 (833) 892-3386
Service (833) 875-3713 (833) 875-3713

Reviews

(1,206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Knoxville from DealerRater.

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Great Service

I've been dealing with TK for many years. Sales and service has always been fair and good to deal with. Service is priced fairly and only needed items are recommended. I've always received quality work. Connor Reis is great to deal with as well and is knowledgeable when discussing service options and requirements. Thanks, GM.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great place, Great people

Toyota Knoxville is both a great place to have your vehicle serviced, or to purchase a new or pre-owned vehicle. John in sales is a straightforward guy who won't lead you astray and Barry in service is extremely knowledgeable and also great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

1st visit to service center

Quick to help upon arrival, short wait, very helpful it being my first time at service center after buying my car. Thank you Kim J

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

KSJ: Thank you for your positive review & rating. We much appreciate your business. Welcome to the Toyota Knoxville Family.

Services

We have been bringing all are Toyota to this delearship for services.just so that you know we have a trust in management Been buying Toyota from last 21 yrs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

ANDYLPA: Thanks for your positive review, rating, and trust with us for the last 21 years. We much appreciate your business. Sincerely, Toyota Knoxville.

Service on Rav-4

Appointment was on time & quickly & efficiently completed. We have been pleased with the service we have always received at the Knoxville Toyota place of business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Truckguy78: Thanks for your positive review & rating. We much appreciate your business. Sincerely, Toyota Knoxville.

Excellent Experience

I recently purchased a 2019 RAV4 Limited. Vann Vestal was extremely helpful and patient as he searched for the vehicle I wanted. This was a large purchase for me, so I wanted to make sure I made the right choice for me. He was never pushy or overbearing and found the car that I wanted at a price that was fair. He was so helpful, I decided to purchase a Corolla for my daughter as an early graduation present! Vann also showed me around the dealership and explained what to expect when bringing my car in for service. I am very pleased with this experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Knowledgeable staff

The entire staff was helpful, friendly and accommodating, not overbearing or pushy at all. They listened to what I wanted and did their best to make sure I was satisfied. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

vickieb53 Thank you for giving us a positive review & rating. We much appreciate your business. Sincerely, Toyota Knoxville.

Good service.

I already sent you a review! Gregory Greenwald was very helpful and knowledgeable about the service that was required. And I already sent you a review.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

wattsbar Bob Thank you for taking the time to give us a good review. We much appreciate your business. Sincerely, Toyota Knoxville.

Customer service

Even though I didn’t end up buying a car, I was pleased with the service. Todd madgar called me right away, was very polite, and was honest about everything with the car. Most of the salesmen’s I’ve tried to buy a car from other dealerships were pushy and rude but Todd Madgar was the opposite of that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Alexcbritt Thank you for taking the time to write about your customer service experience and highlighting Todd Madgar. We will be sure to share with Senior Management. We much appreciate your business. Sincerely, Toyota Knoxville.

Quick service from excellent staff!

We were very pleased with our service with a recent tire issue. They were able to work us in and fix the issue. Very polite and knowlegeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.