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Landers Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,900 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed

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See all 49 vehicles from this dealership.

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,900 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Landers Ford from DealerRater.

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Service

Very helpful, discussed issue and was able to provide standard maintenance right away along with repair

Service

Very helpful, discussed issue and was able to provide standard maintenance right away along with repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Foreman Hickory Hill

Emily was very courteous and Professional, I would call on her again, Thanks

Foreman Hickory Hill

Emily was very courteous and Professional, I would call on her again, Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service department

We have bought many cars from Landers in Collierville. Even though we didn?t buy this car there, I would not take it anywhere else to be serviced. The service department is top notch.

Service department

We have bought many cars from Landers in Collierville. Even though we didn?t buy this car there, I would not take it anywhere else to be serviced. The service department is top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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Landers Ford

I've been taking my 2005 Ford Expedition to Landers Ford in Collierville, TN since I moved to North Mississippi 9 years ago. They do quality work and provide me with great customer service. I took my vehicle in for the Works oil change, tire rotation, and fluid check. There were a great many customers there ahead of me and I expected to wait for a long time (3 - 4 hours) but was pleasantly surprised when they called me up in just over an hour. They provide service with a smile and put a smile on my face at the same time.

Landers Ford

I've been taking my 2005 Ford Expedition to Landers Ford in Collierville, TN since I moved to North Mississippi 9 years ago. They do quality work and provide me with great customer service. I took my vehicle in for the Works oil change, tire rotation, and fluid check. There were a great many customers there ahead of me and I expected to wait for a long time (3 - 4 hours) but was pleasantly surprised when they called me up in just over an hour. They provide service with a smile and put a smile on my face at the same time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Joseph, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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Landers Ford--Collierville, TN

Our Escape had to have a new engine. We left it at Landers in mid-November. We received it back the last week in February. Supply line problems at the main Ford plant were given as the reason. When the engine shipped, two parts were damaged, leading to further delay. Landers gave us two 'loaners' during this time. Shawn Smith--our contact was most helpful and provided outstanding service. He deserves praise! The whole process with Ford Motor Company--obviously was frustrating. But top kudos to Landers Ford--Collierville, TN and to Shawn Smith!!

Landers Ford--Collierville, TN

Our Escape had to have a new engine. We left it at Landers in mid-November. We received it back the last week in February. Supply line problems at the main Ford plant were given as the reason. When the engine shipped, two parts were damaged, leading to further delay. Landers gave us two 'loaners' during this time. Shawn Smith--our contact was most helpful and provided outstanding service. He deserves praise! The whole process with Ford Motor Company--obviously was frustrating. But top kudos to Landers Ford--Collierville, TN and to Shawn Smith!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Donald, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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All about$ not customer service

I purchased several tires from Lander Ford in collierville for my 2018 F150 I purchased from there. I had problem with back passenger tire the manager claim I didn?t purchase road hazard on the tires i always get road hazard on my tires. I had to purchase a new tire because Lander didn?t warranty the tire I purchased 7 months ago. They claim the tire wasn?t repairable.

All about$ not customer service

I purchased several tires from Lander Ford in collierville for my 2018 F150 I purchased from there. I had problem with back passenger tire the manager claim I didn?t purchase road hazard on the tires i always get road hazard on my tires. I had to purchase a new tire because Lander didn?t warranty the tire I purchased 7 months ago. They claim the tire wasn?t repairable.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Banatha, we are so disappointed to learn of this situation you have described. Please give us a call to our Service Manager, Ed Stock, at (901) 854-3600 and estock@landersmemphis.com. and we will do our best to make this better. We hope to hear from you soon.

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Great experience!

We had a wonderful experience working with Wesley Alford at Landers Ford. We love the certified used vehicle that we purchased. We will definitely be back to Landers when we are ready to buy again.

Great experience!

We had a wonderful experience working with Wesley Alford at Landers Ford. We love the certified used vehicle that we purchased. We will definitely be back to Landers when we are ready to buy again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kathy, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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Charles Prichard

got an oil change, tire rotation and more. the service was above and beyond

Charles Prichard

got an oil change, tire rotation and more. the service was above and beyond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Charles, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

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2022Expedition

Great folks they showed us how to operate everything on the giant screen.

2022Expedition

Great folks they showed us how to operate everything on the giant screen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi William, we appreciate your feedback! Safe travels!

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Sale rep

Great Ron is a very knowledgeable service advisor with good customer service skills.

Sale rep

Great Ron is a very knowledgeable service advisor with good customer service skills.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Mike, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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