Gossett Porsche VW

2.7
(35 reviews)
Visit Gossett Porsche VW
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed

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New (901) 726-3088 (901) 726-3088
Used (901) 881-3729 (901) 881-3729
Service (901) 290-0416 (901) 290-0416

Inventory

See all 117 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since November 2016.
At any location of Gossett Motor Cars it becomes clear the moment you enter the showroom or our service areas...the difference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship and our sales & service team strives to maintain that philosophy in all we do."says Al Gossett
We Gossett

Service center

Phone number (901) 290-0416

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

2.7
(35 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Mark Key was great to deal with.

Mark Key was great to deal with. Very knowledgeable. The purchasing process was quick & easy. He had the car and paperwork ready. The purchasing process only took about 1 1/2 hrs

5.0

Mark Key was great to deal with.

Mark Key was great to deal with. Very knowledgeable. The purchasing process was quick & easy. He had the car and paperwork ready. The purchasing process only took about 1 1/2 hrs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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1.0

After negotiations, we were unable to agree upon a price.

After negotiations, we were unable to agree upon a price. Sales person said in a very condescending way “I’m sorry you couldn’t afford this car”. I would pay over asking to NOT to business with this dealer.

1.0

After negotiations, we were unable to agree upon a price.

After negotiations, we were unable to agree upon a price. Sales person said in a very condescending way “I’m sorry you couldn’t afford this car”. I would pay over asking to NOT to business with this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We apologize for any issues during your visit to Gossett VW. That is not the way that we want our customers to feel and we hope that we can earn your business in the future.

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1.0

very poor customer service

On 2/8/23 I had an appointment to have my 2022 Volkswagen Atlas services at this location (Covington Pike, Memphis). Upon arrival I explained that my newly purchased vehicle (purchased 6/22) has a check engine light on, shutters and cut off before I come to a completed stop. I waited for almost 4 hours to have the vehicle diagnosed the sales manager NEVER came out to speak with me as a courtesy. I asked the service associate about the Lemon Law and she stated that she would have to get her manager to come and speak with me, which he never did. He only related a message that the paperwork for the Lemon Law would be in the owner’s manual, which I thought was not good customer service at all. After waiting almost 4 hours they told me that they would have to order a part and the part would be in on Monday (2/13/23). I asked the service department since my vehicle was fairly new and this is the beginning of my contract if I can have a loaner until Monday. They told me that they old have 4 loaners and they all were loaned out. They then told me that the part for my vehicle will be in on Friday (2/10/23) however still, the manager NEVER came out. So, I then got in my vehicle that is still stopping along the way LOL, very unprofessional and very poor customer service.

1.0

very poor customer service

On 2/8/23 I had an appointment to have my 2022 Volkswagen Atlas services at this location (Covington Pike, Memphis). Upon arrival I explained that my newly purchased vehicle (purchased 6/22) has a check engine light on, shutters and cut off before I come to a completed stop. I waited for almost 4 hours to have the vehicle diagnosed the sales manager NEVER came out to speak with me as a courtesy. I asked the service associate about the Lemon Law and she stated that she would have to get her manager to come and speak with me, which he never did. He only related a message that the paperwork for the Lemon Law would be in the owner’s manual, which I thought was not good customer service at all. After waiting almost 4 hours they told me that they would have to order a part and the part would be in on Monday (2/13/23). I asked the service department since my vehicle was fairly new and this is the beginning of my contract if I can have a loaner until Monday. They told me that they old have 4 loaners and they all were loaned out. They then told me that the part for my vehicle will be in on Friday (2/10/23) however still, the manager NEVER came out. So, I then got in my vehicle that is still stopping along the way LOL, very unprofessional and very poor customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We apologize for any issues that you are experiencing with your vehicle. While we strive to make sure all appointments are taken in and serviced in a timely manner, there are occasions when unforeseen circumstances can occur to delay progress. We are currently on the lookout for technicians every day and if you happen to know any certified candidates, please send them our way. We also strive to have either rentals or loaners available for our customers, but the Pandemic has continued to cause a shortage of rental vehicles nationwide which in turn has affected our ability to supply. We do appreciate your business and hope that we can continue to serve you in the future.

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5.0

We had a great experience!

We had a great experience! Damareo was great, he and Jordan were able to get me a great deal on my trade in and get me into the car I’ve been wanting for a few years now! I can’t say enough good things about them! I would highly recommend going to see them if you’re in the market for a new car!

5.0

We had a great experience!

We had a great experience! Damareo was great, he and Jordan were able to get me a great deal on my trade in and get me into the car I’ve been wanting for a few years now! I can’t say enough good things about them! I would highly recommend going to see them if you’re in the market for a new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

What a great review Stephanie! We love to hear that you had a great experience during your buying experience at Gossett VW. Thank you so much for your business and we hope you enjoy your new ride for many years to come. We look forward to serving you in the future.

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1.0

Don't do business with the service department

The service department will give you the run around. After two months I was finally told after having to go in that they would not be able to fix it. Paul was very rude and dismissive when I asked him why didn't they tell me they would not be able to fix my car after two months.

1.0

Don't do business with the service department

The service department will give you the run around. After two months I was finally told after having to go in that they would not be able to fix it. Paul was very rude and dismissive when I asked him why didn't they tell me they would not be able to fix my car after two months.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Alissha, we apologize for any inconvenience you had during your recent service visit to Gossett Motor Cars. I did speak to Tim, our Service Manager about this and he would love for you to give him a call at your convenience so that he can better understand what the issues were and work to fix your vehicle. Thank you in advance.

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1.0

NO TITLE WORK

PLEASE AVOID OF THOSE SCAMMERS, DON'T BUY EXPENSIVE CARS FROM THEM , I bought 2020 PORSCHE 911 from Saad Baddar in the beginning of transaction he mentioned that they have possession of the title, however he did lied to me , they had no title ,already 3 weeks passed ,they telling us different scenarios and stories about covid and auditions, however they could be straight honest and mention the lean holder. As a fact today i still not have a temp tag or any legit paper work ...when i spoke to Saad Baddar he was laughing at me. PLEASE AVOID EXPENSIVE DEALS AT THIS PLACE.

1.0

NO TITLE WORK

PLEASE AVOID OF THOSE SCAMMERS, DON'T BUY EXPENSIVE CARS FROM THEM , I bought 2020 PORSCHE 911 from Saad Baddar in the beginning of transaction he mentioned that they have possession of the title, however he did lied to me , they had no title ,already 3 weeks passed ,they telling us different scenarios and stories about covid and auditions, however they could be straight honest and mention the lean holder. As a fact today i still not have a temp tag or any legit paper work ...when i spoke to Saad Baddar he was laughing at me. PLEASE AVOID EXPENSIVE DEALS AT THIS PLACE.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

I understand you spoke to our GM Jason and this issue has been resolved. Call if you have any questions or concerns. Thank you in advance.

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1.0

Untrustworthy Business

PLEASE READ BEFORE DOING BUSINESS WITH GOSSETT. I do not normally write reviews, but I hope this will help some of you avoid the terrible, expensive and exhausting experience I’ve had with this company. I purchased a 2019 VW GTI from Gossett on 5/25/20. I drove all the way from St. Louis to Memphis to get it because I was not able to find that specific car (color, trim level, etc.) anywhere else. The car was certified pre-owned with less than 13k miles, and still under the original factory “bumper-to-bumper” warranty. The sales team was nice and the buying process went well. About one hour into my drive home, I realized that the small speaker in the driver side pillar was not putting out any sound. I immediately called the salesperson I had worked with, who assured me that if any repair was needed it could be completed at my local VW dealership and covered under warranty. Although it was inconvenient to be sold a CPO car with broken parts, the real nightmare began when my local VW dealership discovered that the broken speaker was an aftermarket part that had been poorly hacked into the factory wiring. I was told it would be about $900.00 to replace the broken part and restore factory speakers, and would NOT be covered under warranty since the broken parts were aftermarket. After going back and forth with Gossett about this issue for nearly 3 weeks, I was contacted by the General Manager, Jason. He was surprisingly rude and told me that Gossett was not willing to replace the broken aftermarket speakers with factory parts because it was too expensive. Instead, he told me that they might be able to repair the broken aftermarket part, but only if I drove 4.5 hours back to Memphis just for them to look at it. Selling a certified pre-owned car with broken aftermarket parts is wrong, and their unwillingness to make it right serves as an example of how shady Gossett Motors really is. This is an ongoing issue, and I truly hope this review will save some of you from having an experience like mine.

1.0

Untrustworthy Business

PLEASE READ BEFORE DOING BUSINESS WITH GOSSETT. I do not normally write reviews, but I hope this will help some of you avoid the terrible, expensive and exhausting experience I’ve had with this company. I purchased a 2019 VW GTI from Gossett on 5/25/20. I drove all the way from St. Louis to Memphis to get it because I was not able to find that specific car (color, trim level, etc.) anywhere else. The car was certified pre-owned with less than 13k miles, and still under the original factory “bumper-to-bumper” warranty. The sales team was nice and the buying process went well. About one hour into my drive home, I realized that the small speaker in the driver side pillar was not putting out any sound. I immediately called the salesperson I had worked with, who assured me that if any repair was needed it could be completed at my local VW dealership and covered under warranty. Although it was inconvenient to be sold a CPO car with broken parts, the real nightmare began when my local VW dealership discovered that the broken speaker was an aftermarket part that had been poorly hacked into the factory wiring. I was told it would be about $900.00 to replace the broken part and restore factory speakers, and would NOT be covered under warranty since the broken parts were aftermarket. After going back and forth with Gossett about this issue for nearly 3 weeks, I was contacted by the General Manager, Jason. He was surprisingly rude and told me that Gossett was not willing to replace the broken aftermarket speakers with factory parts because it was too expensive. Instead, he told me that they might be able to repair the broken aftermarket part, but only if I drove 4.5 hours back to Memphis just for them to look at it. Selling a certified pre-owned car with broken aftermarket parts is wrong, and their unwillingness to make it right serves as an example of how shady Gossett Motors really is. This is an ongoing issue, and I truly hope this review will save some of you from having an experience like mine.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Hi Patrick, I understand that you spoke to both Ms Gossett and Jason in detail about how we could solve the issues that you had with your vehicle. When you are ready to make the trip back to Memphis, give us a call and we will have everything ready and waiting! We appreciate your business and look forward to serving you again in the future.

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2.0

Inexperienced team

Came in to perhaps make a purchase and the vehicle was dirty. But wait, the salesperson told me they would clean it up if I purchased the vehicle. Mistake 1. Then the Finance Manager step in during the negotiations as though he could close the deal but struggled to get the interest rate I requested. Mistake 2. The deal breaker was the below market offer I got on my trade in. It's 2020, no longer do dealerships have the upper hand on deals when your credit is on point and you have done your homework on purchasing vehicles. Sorry Malcolm and Travis..

2.0

Inexperienced team

Came in to perhaps make a purchase and the vehicle was dirty. But wait, the salesperson told me they would clean it up if I purchased the vehicle. Mistake 1. Then the Finance Manager step in during the negotiations as though he could close the deal but struggled to get the interest rate I requested. Mistake 2. The deal breaker was the below market offer I got on my trade in. It's 2020, no longer do dealerships have the upper hand on deals when your credit is on point and you have done your homework on purchasing vehicles. Sorry Malcolm and Travis..

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Mr Gunn, we apologize if there was any miscommunication during your recent visit to Gossett Motor Cars. We strive to always make sure we treat all customers with the utmost respect and offer all customers the most aggressive pricing and trade-in on vehicles. We hope we can earn your business in the future.

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1.0

Slippery

The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day. Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”

1.0

Slippery

The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day. Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Slippery

I owe it to others to share my experience so they can make an informed decision when considering Gossett. Bought many Porsches from dealers; until Gossett Porsche, it has always been highly-professional and positive. The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day. Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”

1.0

Slippery

I owe it to others to share my experience so they can make an informed decision when considering Gossett. Bought many Porsches from dealers; until Gossett Porsche, it has always been highly-professional and positive. The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day. Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Brad, we apologize for the issues that you may have had. Please reach out to Andy Durr, our service manager so that he can better understand. Thank you in advance.

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