Gossett Porsche VW

Rectangle 48
Sales
Service Closed

Gossett Porsche VW Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2016

At any location of Gossett Motor Cars, it becomes clear the moment you enter the showroom or our service areas...the dif

...

ference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship, and our sales & service team strives to maintain that philosophy in all we do."says Al Gossett

"We Gossett"

Service

Tire Rotation

$19.95

Wheel Balance

$49.95

Oil, Filter Change

$59.95 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.8 out of 5 2.8
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 6, 2018

    I owe it to others to share my experience so they can make an informed decision when considering Gossett. Bought many Porsches from dealers; until Gossett... Porsche, it has always been highly-professional and positive. The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day. Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”

    1.0 out of 5
    Customer Service
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    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 5, 2018

    I was not provided information about the repairs. Nothing was discussed with me such as what was done, what to expect, any additional findings or lack... thereof, when I should come in for next service. No one escorted me to my car to show the work. No one asked me if I had any questions about the work. I am very disappointed by the lack of customer service and quality of care.

    1.0 out of 5
    Customer Service
    4.0 out of 5
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    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    December 10, 2017

    We took our college-age daughter's Volkswagen in to get duplicate keys programmed and door lock repair. While there, my husband asked for assistance in... snapping the headlight back in to place (he had recently changed the bulb but was having a bit of trouble finishing). We were excited to get this car ready for our daughter to drive to/from college. As far as I know, the work was done well. My problem is with how much they charged for labor. When we went to pick up the car, we were told our total was $1,237! We paid it, but it was a hardship on our family (school teacher, correctional officer). They charged us for 4 1/2 hours of labor ($140 per hour). However, they didn't have our car that long. By my calculations, they overcharged us at least 1 1/2 hours ($210). (By the way, they charged us 1/2 hour for snapping the headlight back in to place.). I tried to reach someone at Gossett by phone, leaving 2 messages, but was uncussesful, so I wrote them a letter with my concerns. Eric with Gossett called me to discuss my concerns and indicated he wanted to make things right. He said he would call me back later that day with specifics, suggesting he would be mailing a check, but wasn't sure of the amount. He assured me I would hear back from him later that day. That was 7 days ago. He never called back, and I've received nothing by mail from Gossett. Overcharging may be the 'norm' for businesses these days, but it's not right. They should be more careful about how many hours they charge for their service, and they should certainly follow through with promises they make. I'm very disappointed.

    2.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback, Debi. We’re sorry for the inconvenience and we appreciate your patience. It’s our understanding that our service manager,... Eric, has been in touch with you and you were able to reach a mutual agreement. If there is anything else that we can do to give you a 5 star experience, please let us know. Thank you.

  • 5.0 out of 5
    July 2, 2017

    Had an issue with my boxster, called Andy and he immediately addressed it and got me in. Car was fixed and good as new! Very happy.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so glad to hear your Boxster is running as good as new and that Andy was such a big help! Thanks for the review!

  • 4.0 out of 5
    April 11, 2017

    Excellent experience overall the salesman was very courteous and knowledgeable. I did not purchase a vehicle but will definitely consider them in the future.

    4.0 out of 5
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    Not Applicable
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    4.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to leave a review! We're glad the sales team was able to make such a great impression. When the time is right, w...e'd love to help find the perfect vehicle for you just let us know! Thanks again!

  • 5.0 out of 5
    September 19, 2016

    I just purchased a VW Golf R and it was all-around the best service. I am so happy!!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Blake, congratulations on the purchase of your new Golf! We were so happy to make you happy.

  • 5.0 out of 5
    September 14, 2016

    The service Manager Andy Durr does a fantastic job servicing my 2006 Boxster. He always gives me a detailed list of my services and any suggestions that... are needed.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony, we sincerely relish the praise from you about your experience with Andy in our service department. We love taking care of your Boxster, and w...e look forward to doing so for many years to come.

  • 5.0 out of 5
    September 13, 2016

    Exceptional service. Service manager Andy Durr ensures that only necessary and required service are performed. My 2003 Boxster continues to run flawlessly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brad, it's always a pleasure to keep our customers' beautiful cars running in beautiful shape. Thank you so much for the praise of Andy.

  • 5.0 out of 5
    September 13, 2016

    Andy Durr, the Service Dept Mgr is always very responsive and helpful with any issues I may have with my Panamera GTS. The service is done on time and... the work is professional. I would recommend them to a friend or co-worker.

    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, we are so thankful for your kindness towards Andy and the rest of Gossett Porsche. We pride ourselves on providing timely, flawless service, an...d we're glad to hear that you've come to expect nothing but excellence from us.

  • 4.0 out of 5
    September 13, 2016

    came for the 54000 mile check up. It was done quick and professionally. My only qualm is that we don't get a loaner car anymore to get to work from way... up North east; and I was aware of this when I scheduled the visit.

    5.0 out of 5
    Customer Service
    Not Applicable
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to leave your review of Gossett! We love working with you, and we sincerely appreciate your feedback about your ...loaner car. Thank you so much.

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