Reviews
Write a reviewBuyers beware, particularly on a 2022 Gentian Blue 718
Buyers beware, particularly on a 2022 Gentian Blue 718 Spyder that Gossett Porsche is currently trying to sell as a CPO vehicle. The car has extensive, poor-quality paintwork covering up undisclosed issues on at least 3 different panels (front bumper and both rockers). In addition to the awful paint quality, there are also signs of poor masking and overspray, a gouge in the rear bumper, missing paint on the driver's door edge, extensive wear on the driver's door sill, a hole in the passenger seat Alcantara, and a broken toolkit bracket in the front-right side of the frunk. Also, the passenger front wheel has been repaired from extensive curb damage. In looking more closely, I believe the rear wheel was damaged and repaired as well. I gave Gossett Porsche a $2,500 deposit, flew in to buy this car and drive it home, only to discover the list of issues above. Sales associate Zack Davidson and Sales Manager, David Graham, both acknowledged the poor condition of the vehicle as it was pointed out to them, and the excuse was: "Our service guys are mechanics. They don't really notice body work." This is unacceptable, especially considering the 111-point CPO checklist has 5 specific items requiring inspection to ensure the car has no visible evidence of body damage. Although my deposit was returned, I am now out over $1,300 in travel costs, and an entire wasted day, due to the negligence of this dealership. I e-mailed David Graham and General Manager, Jason Marshall, requesting reimbursement for my expenses. So far, that e-mail has been ignored. I had built trust in the Porsche brand and dealer network though previous ownership and interactions with multiple dealers. Now that trust has been broken, and I am extremely disheartened. I hope this is a learning experience for all involved, and anyone reading this review. *cars.com doesn't appear to allow photos on reviews, but be sure to check Google or Yelp reviews for the photos that go along with this review*
Buyers beware, particularly on a 2022 Gentian Blue 718
Buyers beware, particularly on a 2022 Gentian Blue 718 Spyder that Gossett Porsche is currently trying to sell as a CPO vehicle. The car has extensive, poor-quality paintwork covering up undisclosed issues on at least 3 different panels (front bumper and both rockers). In addition to the awful paint quality, there are also signs of poor masking and overspray, a gouge in the rear bumper, missing paint on the driver's door edge, extensive wear on the driver's door sill, a hole in the passenger seat Alcantara, and a broken toolkit bracket in the front-right side of the frunk. Also, the passenger front wheel has been repaired from extensive curb damage. In looking more closely, I believe the rear wheel was damaged and repaired as well. I gave Gossett Porsche a $2,500 deposit, flew in to buy this car and drive it home, only to discover the list of issues above. Sales associate Zack Davidson and Sales Manager, David Graham, both acknowledged the poor condition of the vehicle as it was pointed out to them, and the excuse was: "Our service guys are mechanics. They don't really notice body work." This is unacceptable, especially considering the 111-point CPO checklist has 5 specific items requiring inspection to ensure the car has no visible evidence of body damage. Although my deposit was returned, I am now out over $1,300 in travel costs, and an entire wasted day, due to the negligence of this dealership. I e-mailed David Graham and General Manager, Jason Marshall, requesting reimbursement for my expenses. So far, that e-mail has been ignored. I had built trust in the Porsche brand and dealer network though previous ownership and interactions with multiple dealers. Now that trust has been broken, and I am extremely disheartened. I hope this is a learning experience for all involved, and anyone reading this review. *cars.com doesn't appear to allow photos on reviews, but be sure to check Google or Yelp reviews for the photos that go along with this review*
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very easy to work with, honest about the history of the
Very easy to work with, honest about the history of the car, worked within my budget, extremely friendly without being overbearing!
Very easy to work with, honest about the history of the
Very easy to work with, honest about the history of the car, worked within my budget, extremely friendly without being overbearing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We aim to please and so happy to know we did! Thank you very much for your business and I'll be sure to pass your kind words to our team. Looking forward to serving you again.
Mark Key was great to deal with.
Mark Key was great to deal with. Very knowledgeable. The purchasing process was quick & easy. He had the car and paperwork ready. The purchasing process only took about 1 1/2 hrs
Mark Key was great to deal with.
Mark Key was great to deal with. Very knowledgeable. The purchasing process was quick & easy. He had the car and paperwork ready. The purchasing process only took about 1 1/2 hrs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After negotiations, we were unable to agree upon a price.
After negotiations, we were unable to agree upon a price. Sales person said in a very condescending way “I’m sorry you couldn’t afford this car”. I would pay over asking to NOT to business with this dealer.
After negotiations, we were unable to agree upon a price.
After negotiations, we were unable to agree upon a price. Sales person said in a very condescending way “I’m sorry you couldn’t afford this car”. I would pay over asking to NOT to business with this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for any issues during your visit to Gossett VW. That is not the way that we want our customers to feel and we hope that we can earn your business in the future.
very poor customer service
On 2/8/23 I had an appointment to have my 2022 Volkswagen Atlas services at this location (Covington Pike, Memphis). Upon arrival I explained that my newly purchased vehicle (purchased 6/22) has a check engine light on, shutters and cut off before I come to a completed stop. I waited for almost 4 hours to have the vehicle diagnosed the sales manager NEVER came out to speak with me as a courtesy. I asked the service associate about the Lemon Law and she stated that she would have to get her manager to come and speak with me, which he never did. He only related a message that the paperwork for the Lemon Law would be in the owner’s manual, which I thought was not good customer service at all. After waiting almost 4 hours they told me that they would have to order a part and the part would be in on Monday (2/13/23). I asked the service department since my vehicle was fairly new and this is the beginning of my contract if I can have a loaner until Monday. They told me that they old have 4 loaners and they all were loaned out. They then told me that the part for my vehicle will be in on Friday (2/10/23) however still, the manager NEVER came out. So, I then got in my vehicle that is still stopping along the way LOL, very unprofessional and very poor customer service.
very poor customer service
On 2/8/23 I had an appointment to have my 2022 Volkswagen Atlas services at this location (Covington Pike, Memphis). Upon arrival I explained that my newly purchased vehicle (purchased 6/22) has a check engine light on, shutters and cut off before I come to a completed stop. I waited for almost 4 hours to have the vehicle diagnosed the sales manager NEVER came out to speak with me as a courtesy. I asked the service associate about the Lemon Law and she stated that she would have to get her manager to come and speak with me, which he never did. He only related a message that the paperwork for the Lemon Law would be in the owner’s manual, which I thought was not good customer service at all. After waiting almost 4 hours they told me that they would have to order a part and the part would be in on Monday (2/13/23). I asked the service department since my vehicle was fairly new and this is the beginning of my contract if I can have a loaner until Monday. They told me that they old have 4 loaners and they all were loaned out. They then told me that the part for my vehicle will be in on Friday (2/10/23) however still, the manager NEVER came out. So, I then got in my vehicle that is still stopping along the way LOL, very unprofessional and very poor customer service.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for any issues that you are experiencing with your vehicle. While we strive to make sure all appointments are taken in and serviced in a timely manner, there are occasions when unforeseen circumstances can occur to delay progress. We are currently on the lookout for technicians every day and if you happen to know any certified candidates, please send them our way. We also strive to have either rentals or loaners available for our customers, but the Pandemic has continued to cause a shortage of rental vehicles nationwide which in turn has affected our ability to supply. We do appreciate your business and hope that we can continue to serve you in the future.
We had a great experience!
We had a great experience! Damareo was great, he and Jordan were able to get me a great deal on my trade in and get me into the car I’ve been wanting for a few years now! I can’t say enough good things about them! I would highly recommend going to see them if you’re in the market for a new car!
We had a great experience!
We had a great experience! Damareo was great, he and Jordan were able to get me a great deal on my trade in and get me into the car I’ve been wanting for a few years now! I can’t say enough good things about them! I would highly recommend going to see them if you’re in the market for a new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
What a great review Stephanie! We love to hear that you had a great experience during your buying experience at Gossett VW. Thank you so much for your business and we hope you enjoy your new ride for many years to come. We look forward to serving you in the future.
Don't do business with the service department
The service department will give you the run around. After two months I was finally told after having to go in that they would not be able to fix it. Paul was very rude and dismissive when I asked him why didn't they tell me they would not be able to fix my car after two months.
Don't do business with the service department
The service department will give you the run around. After two months I was finally told after having to go in that they would not be able to fix it. Paul was very rude and dismissive when I asked him why didn't they tell me they would not be able to fix my car after two months.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alissha, we apologize for any inconvenience you had during your recent service visit to Gossett Motor Cars. I did speak to Tim, our Service Manager about this and he would love for you to give him a call at your convenience so that he can better understand what the issues were and work to fix your vehicle. Thank you in advance.
NO TITLE WORK
PLEASE AVOID OF THOSE SCAMMERS, DON'T BUY EXPENSIVE CARS FROM THEM , I bought 2020 PORSCHE 911 from Saad Baddar in the beginning of transaction he mentioned that they have possession of the title, however he did lied to me , they had no title ,already 3 weeks passed ,they telling us different scenarios and stories about covid and auditions, however they could be straight honest and mention the lean holder. As a fact today i still not have a temp tag or any legit paper work ...when i spoke to Saad Baddar he was laughing at me. PLEASE AVOID EXPENSIVE DEALS AT THIS PLACE.
NO TITLE WORK
PLEASE AVOID OF THOSE SCAMMERS, DON'T BUY EXPENSIVE CARS FROM THEM , I bought 2020 PORSCHE 911 from Saad Baddar in the beginning of transaction he mentioned that they have possession of the title, however he did lied to me , they had no title ,already 3 weeks passed ,they telling us different scenarios and stories about covid and auditions, however they could be straight honest and mention the lean holder. As a fact today i still not have a temp tag or any legit paper work ...when i spoke to Saad Baddar he was laughing at me. PLEASE AVOID EXPENSIVE DEALS AT THIS PLACE.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I understand you spoke to our GM Jason and this issue has been resolved. Call if you have any questions or concerns. Thank you in advance.
Untrustworthy Business
PLEASE READ BEFORE DOING BUSINESS WITH GOSSETT. I do not normally write reviews, but I hope this will help some of you avoid the terrible, expensive and exhausting experience I’ve had with this company. I purchased a 2019 VW GTI from Gossett on 5/25/20. I drove all the way from St. Louis to Memphis to get it because I was not able to find that specific car (color, trim level, etc.) anywhere else. The car was certified pre-owned with less than 13k miles, and still under the original factory “bumper-to-bumper” warranty. The sales team was nice and the buying process went well. About one hour into my drive home, I realized that the small speaker in the driver side pillar was not putting out any sound. I immediately called the salesperson I had worked with, who assured me that if any repair was needed it could be completed at my local VW dealership and covered under warranty. Although it was inconvenient to be sold a CPO car with broken parts, the real nightmare began when my local VW dealership discovered that the broken speaker was an aftermarket part that had been poorly hacked into the factory wiring. I was told it would be about $900.00 to replace the broken part and restore factory speakers, and would NOT be covered under warranty since the broken parts were aftermarket. After going back and forth with Gossett about this issue for nearly 3 weeks, I was contacted by the General Manager, Jason. He was surprisingly rude and told me that Gossett was not willing to replace the broken aftermarket speakers with factory parts because it was too expensive. Instead, he told me that they might be able to repair the broken aftermarket part, but only if I drove 4.5 hours back to Memphis just for them to look at it. Selling a certified pre-owned car with broken aftermarket parts is wrong, and their unwillingness to make it right serves as an example of how shady Gossett Motors really is. This is an ongoing issue, and I truly hope this review will save some of you from having an experience like mine.
Untrustworthy Business
PLEASE READ BEFORE DOING BUSINESS WITH GOSSETT. I do not normally write reviews, but I hope this will help some of you avoid the terrible, expensive and exhausting experience I’ve had with this company. I purchased a 2019 VW GTI from Gossett on 5/25/20. I drove all the way from St. Louis to Memphis to get it because I was not able to find that specific car (color, trim level, etc.) anywhere else. The car was certified pre-owned with less than 13k miles, and still under the original factory “bumper-to-bumper” warranty. The sales team was nice and the buying process went well. About one hour into my drive home, I realized that the small speaker in the driver side pillar was not putting out any sound. I immediately called the salesperson I had worked with, who assured me that if any repair was needed it could be completed at my local VW dealership and covered under warranty. Although it was inconvenient to be sold a CPO car with broken parts, the real nightmare began when my local VW dealership discovered that the broken speaker was an aftermarket part that had been poorly hacked into the factory wiring. I was told it would be about $900.00 to replace the broken part and restore factory speakers, and would NOT be covered under warranty since the broken parts were aftermarket. After going back and forth with Gossett about this issue for nearly 3 weeks, I was contacted by the General Manager, Jason. He was surprisingly rude and told me that Gossett was not willing to replace the broken aftermarket speakers with factory parts because it was too expensive. Instead, he told me that they might be able to repair the broken aftermarket part, but only if I drove 4.5 hours back to Memphis just for them to look at it. Selling a certified pre-owned car with broken aftermarket parts is wrong, and their unwillingness to make it right serves as an example of how shady Gossett Motors really is. This is an ongoing issue, and I truly hope this review will save some of you from having an experience like mine.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Patrick, I understand that you spoke to both Ms Gossett and Jason in detail about how we could solve the issues that you had with your vehicle. When you are ready to make the trip back to Memphis, give us a call and we will have everything ready and waiting! We appreciate your business and look forward to serving you again in the future.
Inexperienced team
Came in to perhaps make a purchase and the vehicle was dirty. But wait, the salesperson told me they would clean it up if I purchased the vehicle. Mistake 1. Then the Finance Manager step in during the negotiations as though he could close the deal but struggled to get the interest rate I requested. Mistake 2. The deal breaker was the below market offer I got on my trade in. It's 2020, no longer do dealerships have the upper hand on deals when your credit is on point and you have done your homework on purchasing vehicles. Sorry Malcolm and Travis..
Inexperienced team
Came in to perhaps make a purchase and the vehicle was dirty. But wait, the salesperson told me they would clean it up if I purchased the vehicle. Mistake 1. Then the Finance Manager step in during the negotiations as though he could close the deal but struggled to get the interest rate I requested. Mistake 2. The deal breaker was the below market offer I got on my trade in. It's 2020, no longer do dealerships have the upper hand on deals when your credit is on point and you have done your homework on purchasing vehicles. Sorry Malcolm and Travis..
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr Gunn, we apologize if there was any miscommunication during your recent visit to Gossett Motor Cars. We strive to always make sure we treat all customers with the utmost respect and offer all customers the most aggressive pricing and trade-in on vehicles. We hope we can earn your business in the future.