[{"id":387097,"personPtyId":31132904,"firstName":"Tim","lastName":"Muse","titleText":"Finance Manager","shortBioText":"My name is Tim muse and i have been in the Car business going on 8 Years now. I have been in Sales, Used car Manager, Buyer and Currently the Finance Manager. I love helping people and customer service is my top priority. I am married and have 3 kids that are my pride and joy. I love spending time with my Family, Hunting, Fishing and the beach. 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He enjoys travel, golf and tennis.","emailTxt":"ggully@jimkeras.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mthompson5/f453edc5-2d3c-4e1f-a1a2-389de827fa97.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447954,"personPtyId":33602808,"firstName":"Dan","lastName":"Browning","titleText":"Sales Associate","emailTxt":"danbrowningsales@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/82b718b7db08.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447957,"personPtyId":33632346,"firstName":"Khalid","lastName":"Almayahi","titleText":"Sales Associate","shortBioText":"","emailTxt":"k.almayahi@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/88d56124f932.jpg","drDealerId":36676,"dealerEmpStartDtUtc":"1251766800","industryStartDtUtc":"1122858000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":390812,"firstName":"Steve","lastName":"Hutchison","titleText":"Service Advisor","emailTxt":"shutchison@jimkeras.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":112961,"firstName":"Trey","lastName":"Gray","titleText":"General Sales Manager","shortBioText":"Trey Grey was recently promoted to Finance Manager at Jim Keras Chevrolet. Trey has a wife and child. He recently returned to the United States from a deployment in Afghanistan.","emailTxt":"tgray@keras.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tinadealerrater/19dce0ce-e18f-468d-a191-87c2d535032d.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":112966,"firstName":"Service","lastName":"Department","titleText":"Service","emailTxt":"csc@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":387095,"personPtyId":31394251,"firstName":"Matt","lastName":"McKean","titleText":"Sales Manager","emailTxt":"mmckean@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":112962,"firstName":"Al","lastName":"Funderburk","titleText":"Body Shop Manager","shortBioText":"Al Funderburk has over 30 years of automobile collision repair experience. He has worked in independent, national repair chain, and dealership Body Shops. Al has had specialized training from insurance companies, paint suppliers and other vendors.\r\n\r\nHe has been married for 26 years and has one 18 year-old daughter who attends college. \r\n\r\nIn his free time, Al enjoys playing and producing music in his home recording studio.","emailTxt":"afunderburk@keras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tinadealerrater/faf112e9-c51f-4839-8d88-006276cdd196.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":112955,"personPtyId":31122475,"firstName":"Dale","lastName":"Going","titleText":"Used Car Manager","shortBioText":"Dale Going is Director of Used Car Sales. He has been with Jim Keras Automotive for over 8 years and has over 15 years' experience in automotive management.\r\n\r\nDale is married and has three children. He enjoys travel, biking and outdoor sports.","emailTxt":"Dgoing@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tinadealerrater/af5b1f88-ea0e-4cb4-89c1-4de8b23db427.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":447952,"firstName":"Alvin","lastName":"Wilson","titleText":"Sales Associate","emailTxt":"awilson@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":390814,"personPtyId":31133760,"firstName":"Donnie","lastName":"Guess","titleText":"Service 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family.","emailTxt":"pwilburn@keras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tinadealerrater/34a27338-75d9-48e1-8cf3-09abd5ff83aa.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":390808,"firstName":"Tim","lastName":"Miller","titleText":"Service Advisor","emailTxt":"tmiller@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":447965,"personPtyId":33660589,"firstName":"Wade","lastName":"Phillips","titleText":"Sales Associate","emailTxt":"wphillips@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447956,"firstName":"Zach","lastName":"Lee","titleText":"Sales 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Associate","emailTxt":"dfaulkner@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447961,"firstName":"Eddie","lastName":"Martin","titleText":"Sales Associate","emailTxt":"emartin@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447953,"personPtyId":33629078,"firstName":"Henry","lastName":"Walker","titleText":"Sales Associate","emailTxt":"hwalker@jimkeras.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36676,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":112958,"firstName":"Jerry","lastName":"Jones","titleText":"Fleet Manager","shortBioText":"Jerry Jones is the Fleet and Commercial Sales Manager at Jim Keras Chevrolet. He has over 22 years in automotive management experience. 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Jim Keras Chevrolet

Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Jim Keras Chevrolet Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2008

Jim Keras dealerships have been locally owned and operated since 1949. We, the Keras family, are proud of the fact that our Sales and Service Departments have been recognized by Chevrolet for the highest level of achievement in customer satisfaction.

...



Our mission at Jim Keras Chevrolet is simply to "offer the best pricing, with highest quality service?.

Jim Keras Chevrolet serves Memphis, Germantown, Bartlett, Jackson, Olive Branch, Southaven, Collierville, Arkansas, Mississippi, and other communities around the Mid-South with the highest quality of service as well as new and used vehicle sales and selection.

"Home of the Mayor of Covington Pike"

Reviews

4.6 out of 5 4.6
649 lifetime reviews. Includes reviews of Jim Keras Chevrolet from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 6, 2018

    We went to look at a vehicle they had listed online. We had the car salesman send us pictures and videos of the vehicle before making the trip. We filled... out the pre approval application online and were good to go. We traveled the 4 hours to get there and upon arrival, we notice several things wrong with the truck that were not depicted in the pictures or mentioned to us. We discussed our issues with the salesman and proceeded to the negotiation. During that process, we went back and fourth a couple times with whoever is over the numbers. (You don’t get to talk to them face to face, the car salesman does) Anyway, after discussing our final offer they come back with an offer that was higher than our first original offer. It was ridiculous! So we left without making a deal. An hour or so after we left, they dropped the price of the vehicle online substantially. We waited and looked for others in our area and had no luck. So we decided to try again. We contacted the sales guy and after some more negotiating, we agreed to a price. He told us it would be detailed and ready to go once we got there. So we traveled the four hour one way trip to pick up the truck. Told them our eta so they could have everything ready, as we had to get back home to our kids. We got there and started going over the paperwork. They had already chosen a bank and loan term for us, instead of discussing that with us before hand. The rest of the paperwork we signed and then we had to wait forever for the finance guy. So we waited over an hour for him. Once we got to him, we discussed everything and started the signing process there. While signing papers I noticed that they had upped the sale price on the vehicle and it was not the online price as advertised. When I mentioned it to the finance guy he went and checked with the numbers guy and he said they just changed it. I told them it was changed the previous week when we left the first time. After some tense discussion, they honored the price we had already agreed too. Finally we have signed papers. And the truck is ours. We get in the truck and it hasn’t been detailed. There was greasy hand marks on the handles and seats. The doors were dusty and dirty, the leather had mud on them. It was ridiculous the condition this vehicle was in when they knew we were coming to get it. When you’re paying 30k+ for a vehicle, you figure a nice touch up would be the least they could do. And I haven’t even gotten to the worse of it. They told us that this truck has gone through every test and inspection and everything is in tip top working order. Once we headed our long journey home, guess what happened?! 25 miles into our trip, the check engine light comes on. And then the DEF fluid light comes on. So here we are trying to find a truck stop to add fluid to this thing that supposedly was in great running condition. We get to the truck stop, add some DEF fluid and nothing happens. The errors are still on the dash. We drove it some more thinking maybe it will take some time for the sensors to kick in. Nope. Even stopped for some more DEF fluid. Nothing. And for those of you who don’t know, it restricts your speed when this error comes on. It goes from max speed of 65 to 55 to 4mph over the course of 200 miles. Thank God we only had 155 miles to go before we made it home. But traveling that far only going 55mph took for a very long trip. Of course there is no warranty on the vehicle. So we are about to be screwed out of another $2,000+ just to get this “ pristine “ vehicle where we can actually drive it. It worries me about what else may be wrong with this thing. Just fair warning. If it doesn’t feel right from the get go, don’t try to make it right in your head. God was trying to warn us the first time not to buy this thing from them.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review. We're sorry to hear that you did not have a good purchase experience. It is our goal that eve...ry customer leaves our dealership completely satisfied. Our management team will be reviewing your comments.

  • 5.0 out of 5
    May 22, 2018

    I would like to say a BIG thank you to Martavius Wood for a great car buying experience. Your knowledge, professionalism, and customer service was great!... You made the dreaded car buying process a breeze. If you want someone to help get you a great deal on your next vehicle, Martavius is your guy.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear you had such a great purchase experience. We appreciate the comments about Martavius. Enjoy your new vehicle!


    Worked with:
    Tim Muse

    Finance Manager

    (5.0) 17 reviews

  • October 2, 2012

    George and Louann were very pleasant, knowledgeable, and motivated to help me get the right car for me and stay within my budget. There was no pressure... other than helping me get what I wanted and working with me in order to get it done. Both George and Louann were very easy to talk to and they made sure that what they told me wa exactly what happened. George has even agreed to switch out my wheels to a style that I like more. I can see me buying from them again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 10, 2018

    Drove onto the lot. Met by Martavius Wood. He was very knowledgable about the product I wanted. I did not feel hassled. He made the car buying experience... very smooth. This young man was very courteous and professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Jim Keras Chevrolet

    Thanks DENICE69, for taking the time and sharing your purchasing experience with Martavius. We hope you enjoy your new vehicle, and have a great afte...rnoon!


    Worked with:
    Tim Muse

    Finance Manager

    (5.0) 17 reviews

  • 5.0 out of 5
    April 26, 2018

    I had a great experience at Jim Keras (Covington Pike in Memphis Tenn.) from the time I got out my car until I left.My salesperson was Mr.Martavius ... Wood.He was very professional and explained everything to me in detail and never tried to rush me even though the hour got long. (No lunch break).He had a great sense of humor and was very patient with this senior citizen.Thank you so much Mr.Wood for making my first experience at buying a new car really great.God bless you!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review. We'll pass along the kind words to Martavius. Enjoy your new car!

  • 1.4 out of 5
    March 27, 2018

    My vehicle needed a 105k mile service. On their website, they have this posted for $369.99. They call me back 1 hr after the scheduled service was to begin... saying the transmission fluid replacement alone (part of the 105k mile service) was over $300 and the total cost was more than $1100. I informed David that the price online was $369.99 for the service which includes transmission fluid replacement, spark plug replacement, and transfer case fluid replacement. He said he would look in to this and call me right back. 3 Hours later, I hadn't heard anything, so I called back. He informed me my price was correct. Great! I guess, I will come down and pick it up soon since you said it would be ready around lunch time. Well, they may or may not have started yet, and it won't be ready until 5...possibly. In summary-you try to charge me 3x what your own website states is the price, then you don't return phone calls, then you don't start the work until after it was already suppose to be completed???? This was strike 2. Strike 1 was about a year ago when they forgot about my vehicle all together. They didn't do the service and then they didn't lock up the keys in the safe (where they keep keys after the shop closes), and I had to go with the manager to check every mechanics bench to find the keys laying around the shop after it had closed. Apparently locking them up for the night is optional. There were a dozen or so keys laying around on various benches or even the ground. But not mine. They weren't in the shop. Guess where they were. In the truck, which was in the parking lot, still waiting to get the service I had scheduled. Good thing it wasn't stolen.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Jim Keras Chevrolet

    Thank you for taking the time to let us know about your experience. We apologize for the confusion over the pricing and the delay in repairing your ve...hicle. There was an issue with our online scheduling tool providing incorrect pricing for some of our mileage packages. This issue has been resolved. Unfortunately, there was a delay in starting your repairs while your service advisor got management approval to honor the incorrect internet price; which they did. We should have done a better job of keeping you informed. Your concerns have been addressed with the employees involved.


    Worked with:
    Service Department

    Service

    NOT RATED

  • 5.0 out of 5
    March 24, 2018

    My Husband and I were very pleased with our new car buying experience. Service was good , we always felt we were catered to and salesman, Mr K and chelsey... Lowery listened to our needs and delivered a great car and price . Will shop here again

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Jim Keras Chevrolet

    Thank you for taking the time to leave us a review. We appreciate your business.


    Worked with:
    Tim Muse

    Finance Manager

    (5.0) 17 reviews

    Khalid Almayahi

    Sales Associate

    (5.0) 7 reviews

    Trey Gray

    General Sales Manager

    (4.2) 9 reviews

  • 5.0 out of 5
    March 3, 2018

    I recently purchased a vehicle from Jim Keras Chevrolet in Memphis, TN. Mr. George Gully and his staff treated me with great dignity and respect. They... went above and beyond to ensure that all my purchase expectations were met. From the beginning of the vehicle purchase to the end, they did not play any games, and most of all the final price was exactly as negotiated with (no last-minute surprises). Tim Muse in finance was very professional and polite. He took great care of me. If you are looking to purchase a vehicle, look no further than this team at Jim Keras Chevrolet for complete satisfaction.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Jim Keras Chevrolet

    Thank you for the kind words about our team. We appreciate your business!


    Worked with:
    Tim Muse

    Finance Manager

    (5.0) 17 reviews

    George Gully

    Internet Sales Manager

    (5.0) 12 reviews

  • 5.0 out of 5
    February 6, 2018

    my salesman did a great job ! will send people to him wonderful luv my ride thanks thanks my husband worked hard an so did the sales man I got what I wont... !!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Jim Keras Chevrolet

    Thank you for taking the time to leave us a review. Enjoy your ride!


    Worked with:
    Matt McKean

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    February 5, 2018

    I was looking for a good used car for my granddaughter. I found a good car at a good dealership. The employees at Jim keras are professionals. I was... pre approved. It made the transaction even easier. I would buy from them again, and would recommend them.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank Allen, for taking the time and sharing your and your granddaughter's purchasing experience. We appreciate your business, and welcome to the Jim... Keras Family!

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