I waited to complete this review just to see if the issue would gey resolved and service would improve. Someone hit my car(2018 Malibu-new), I took it... to this shop thinking they would repair my car back to it new condition. Between the Collison shop and service department I feel only Melissa, Bobby, and Jamie tried to help. Work was done in March, I have had so mamy issues with the so called work completed on my car. The entire left side was damaged(over 10,000 worth of work) and I had to point out a cut in my tire, shaking in the tires and wheel, lights going off on dashboard, my car cutting off, car cutting off, replaced lights uneven, window sticking on left side, and banging sound when driving and hitting the brakes. It's now September, I have taking my car back and forth, leaving work earlier to drop it off and pick it up, letting my car sit for weeks on end just to have the issues unresolved. Most importantly,my car still shakes every time they rotate tires. Today was the last straw, Pat who drove the car after serveral reports and codes displaying said he lied. He said he didn't feel anything when he drove it with me, but he decided to replace the tire anyway(why would you if there was no issue as you claim, oh because it did not fix the issue). Also, today he said he would pay to balance, align, etc..but how do you know what's going on if you fail to look at the service records. After going back and forth with him, Pat say's did you talk to the other shop manager. Are you kidding, no but I will. As I walked out the door he got smart(lordt- thank you for a steady spirit) I left work for this-to be ping pong back and forth. I ended up talking to Tim-the service manager because Pat said they were discussing my car right now. Pat doesn't understand he was rude and disrespectful so its was time for me to leave.Okay, I get over there Tim act as if he has no idea what is going on. He attempted to care, but at this point I am over this place. Clearly, my money and service isn't valued here. The stress was not worth continuing, I will take my car to people that value their customers. After the money invested into my car and paying this place, there is no way I should have dealt with incompetant and rudeness. Clearly, businesses forget that it's people that make them relevant. Improve your service Jim Keras.
Lanie is the best Service Advisor that I have ever had the pleasure of dealing with. She went above and beyond to make sure my experience was the best.
Thanks Dparker, for sharing your experience with Lanie and our team. We appreciate your business, and hope you have a great day!
George and Louann were very pleasant, knowledgeable, and motivated to help me get the right car for me and stay within my budget. There was no pressure... other than helping me get what I wanted and working with me in order to get it done. Both George and Louann were very easy to talk to and they made sure that what they told me wa exactly what happened. George has even agreed to switch out my wheels to a style that I like more. I can see me buying from them again.
Bought a new truck here. Thought it would be a great experience with many years of experience. They're mostly very nice folks who unfortunately largely... followed up with action. After 4 service visits, I decided that they either were unable or unwilling to fix my 2018 Colorado that has a failed transmission at 11k miles. They use a weird scheduling and appointment system different than most dealerships. They flat out refused to schedule an appointment for a repair that General Motors even said I needed.
Thank you for taking the time to leave us a review. We are sorry to hear you had a poor experience with us, and we would like the opportunity to addre...ss your concerns. Please email us your information at email@example.com.
I had my first oil change on my new 2018 Chevrolet Traverse High Country. The service writer was courteous and the service was fast. I would recommend... this dealer.
We went to look at a vehicle they had listed online. We had the car salesman send us pictures and videos of the vehicle before making the trip. We filled... out the pre approval application online and were good to go. We traveled the 4 hours to get there and upon arrival, we notice several things wrong with the truck that were not depicted in the pictures or mentioned to us. We discussed our issues with the salesman and proceeded to the negotiation. During that process, we went back and fourth a couple times with whoever is over the numbers. (You don’t get to talk to them face to face, the car salesman does) Anyway, after discussing our final offer they come back with an offer that was higher than our first original offer. It was ridiculous! So we left without making a deal. An hour or so after we left, they dropped the price of the vehicle online substantially. We waited and looked for others in our area and had no luck. So we decided to try again. We contacted the sales guy and after some more negotiating, we agreed to a price. He told us it would be detailed and ready to go once we got there. So we traveled the four hour one way trip to pick up the truck. Told them our eta so they could have everything ready, as we had to get back home to our kids. We got there and started going over the paperwork. They had already chosen a bank and loan term for us, instead of discussing that with us before hand. The rest of the paperwork we signed and then we had to wait forever for the finance guy. So we waited over an hour for him. Once we got to him, we discussed everything and started the signing process there. While signing papers I noticed that they had upped the sale price on the vehicle and it was not the online price as advertised. When I mentioned it to the finance guy he went and checked with the numbers guy and he said they just changed it. I told them it was changed the previous week when we left the first time. After some tense discussion, they honored the price we had already agreed too. Finally we have signed papers. And the truck is ours. We get in the truck and it hasn’t been detailed. There was greasy hand marks on the handles and seats. The doors were dusty and dirty, the leather had mud on them. It was ridiculous the condition this vehicle was in when they knew we were coming to get it. When you’re paying 30k+ for a vehicle, you figure a nice touch up would be the least they could do. And I haven’t even gotten to the worse of it. They told us that this truck has gone through every test and inspection and everything is in tip top working order. Once we headed our long journey home, guess what happened?! 25 miles into our trip, the check engine light comes on. And then the DEF fluid light comes on. So here we are trying to find a truck stop to add fluid to this thing that supposedly was in great running condition. We get to the truck stop, add some DEF fluid and nothing happens. The errors are still on the dash. We drove it some more thinking maybe it will take some time for the sensors to kick in. Nope. Even stopped for some more DEF fluid. Nothing. And for those of you who don’t know, it restricts your speed when this error comes on. It goes from max speed of 65 to 55 to 4mph over the course of 200 miles. Thank God we only had 155 miles to go before we made it home. But traveling that far only going 55mph took for a very long trip. Of course there is no warranty on the vehicle. So we are about to be screwed out of another $2,000+ just to get this “ pristine “ vehicle where we can actually drive it. It worries me about what else may be wrong with this thing. Just fair warning. If it doesn’t feel right from the get go, don’t try to make it right in your head. God was trying to warn us the first time not to buy this thing from them.
Thank you for taking the time to leave us a review. We're sorry to hear that you did not have a good purchase experience. It is our goal that every cu...stomer leaves our dealership completely satisfied. Our management team will be reviewing your comments.
I would like to say a BIG thank you to Martavius Wood for a great car buying experience. Your knowledge, professionalism, and customer service was great!... You made the dreaded car buying process a breeze. If you want someone to help get you a great deal on your next vehicle, Martavius is your guy.
We're glad to hear you had such a great purchase experience. We appreciate the comments about Martavius. Enjoy your new vehicle!
Drove onto the lot. Met by Martavius Wood. He was very knowledgable about the product I wanted. I did not feel hassled. He made the car buying experience... very smooth. This young man was very courteous and professional.
Thanks DENICE69, for taking the time and sharing your purchasing experience with Martavius. We hope you enjoy your new vehicle, and have a great afte...rnoon!
I had a great experience at Jim Keras (Covington Pike in Memphis Tenn.) from the time I got out my car until I left.My salesperson was Mr.Martavius ... Wood.He was very professional and explained everything to me in detail and never tried to rush me even though the hour got long. (No lunch break).He had a great sense of humor and was very patient with this senior citizen.Thank you so much Mr.Wood for making my first experience at buying a new car really great.God bless you!
Thank you for taking the time to leave us a review. We'll pass along the kind words to Martavius. Enjoy your new car!
My vehicle needed a 105k mile service. On their website, they have this posted for $369.99. They call me back 1 hr after the scheduled service was to begin... saying the transmission fluid replacement alone (part of the 105k mile service) was over $300 and the total cost was more than $1100. I informed David that the price online was $369.99 for the service which includes transmission fluid replacement, spark plug replacement, and transfer case fluid replacement. He said he would look in to this and call me right back. 3 Hours later, I hadn't heard anything, so I called back. He informed me my price was correct. Great! I guess, I will come down and pick it up soon since you said it would be ready around lunch time. Well, they may or may not have started yet, and it won't be ready until 5...possibly. In summary-you try to charge me 3x what your own website states is the price, then you don't return phone calls, then you don't start the work until after it was already suppose to be completed???? This was strike 2. Strike 1 was about a year ago when they forgot about my vehicle all together. They didn't do the service and then they didn't lock up the keys in the safe (where they keep keys after the shop closes), and I had to go with the manager to check every mechanics bench to find the keys laying around the shop after it had closed. Apparently locking them up for the night is optional. There were a dozen or so keys laying around on various benches or even the ground. But not mine. They weren't in the shop. Guess where they were. In the truck, which was in the parking lot, still waiting to get the service I had scheduled. Good thing it wasn't stolen.
Thank you for taking the time to let us know about your experience. We apologize for the confusion over the pricing and the delay in repairing your ve...hicle. There was an issue with our online scheduling tool providing incorrect pricing for some of our mileage packages. This issue has been resolved. Unfortunately, there was a delay in starting your repairs while your service advisor got management approval to honor the incorrect internet price; which they did. We should have done a better job of keeping you informed. Your concerns have been addressed with the employees involved.