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We have been searching for a new 2015 Honda Fit in "Passion Berry Pearl", for our college age daughter, for what seemed like forever. Many dealers...
We have been searching for a new 2015 Honda Fit in "Passion Berry Pearl", for our college age daughter, for what seemed like forever. Many dealers would list them on their website, but fail to tell you they were not on the lot, but just on order. One dealer (who will remain nameless), even went as far as to invite us to come by for a test drive, and failed to mention until we arrived, that they did not actually have the car we came to see in stock, but only on order (that dealer was over 95 miles from our home). Another dealer took a $500.00 deposit for the car we wanted, but despite telling us they would be able to get the car, could never produce a VIN number. Not Victory Honda of Jackson! One call to Larry Murphy, the BDC Manager, not only verified that they had one that had just come in that day, but he was able to provide me with the VIN number as well. I confirmed with him that we were interested and made an appointment to meet with him that night (we live in Nashville, so it was about a two hour drive). Once we arrived, Larry introduced us to a nice young salesman by the name of Ken James (we would recommend anyone ask for him by name, you won't regret it). While we were talking with Ken, David Edreich, the managing partner walked over and introduced himself and inquired why we were interested in that particular color. He explained that he was the one who ordered it, and was not really certain just who it would appeal to. We explained that our Daughter selected it, as purple is her favorite color. He was very appreciative of our having driven all the way from Nashville, and selecting their dealership to conduct our purchase. At that point we took the car for a test drive, and Ken did an excellent job explaining all the features of the new Honda Fit. We have already owned a 5-speed manual 2008 base model Fit for six years, but were very impressed with what is now the third generation Honda Fit. Our daughter had difficulties with the shifting of gears, so the new CVT transmission was a godsend! Once we completed our test drive, we had a short wait until we met with the Finance Manager, Fernando Nunez. My wife commented more than once, both in his office, and once we were home, that it was the most pleasant and relaxed encounter with an automobile finance department she has ever had! The dealership was also very accommodating with our need to purchase the car now (before someone else could snatch it up), and the fact our daughter, whose name would also appear on the title with her Mother, was currently visiting Disney in Florida, and would not be able to sign her portion of the paperwork until the following Monday. My daughter has no idea we were able to secure the car for her and when she returns Sunday (which also just happens to be her Birthday), a brand new 2015 Honda Fit EX with CVT transmission in "Passion Berry Pearl", will be in the driveway waiting for her! Thank you Victory Honda of Jackson!!! Thank you Larry, Ken, David and Fernando!!! When we get ready to replace our 2007 Honda Odyssey, we will be back!!!
My visit was wonderful and my dealer was very polite. He tried everything he could to get me a car but my credit wasn't enough. So I would definit...
My visit was wonderful and my dealer was very polite. He tried everything he could to get me a car but my credit wasn't enough. So I would definitely recommend my dealer Daniel Lofaro to anyone. So when you visit Victory Honda Of Jackson ask for ''Honda Dan''.
I have dealt with Victory Honda since I was 19 years old in 1999. I purchased my first car on my own there and have purchased others throughout th...
I have dealt with Victory Honda since I was 19 years old in 1999. I purchased my first car on my own there and have purchased others throughout the past 20 years at Victory. Not once in 20 years have I ever had someone from that dealership speak to my husband and I the way that Jennifer Britt in the Service department spoke to us. When I purchased my most recent SUV in 2016, I purchased the extended warranty as well as the GAP insurance offered to ensure that the entire vehicle, bumper to bumper and everything in between, was covered if needed. Well so happened my air conditioning went out less than a year from purchase. My husband called and arranged for drop off and a courtesy car was given as we live an hour away. My husband specifically asked that the vehicle be diagnosed first, then to ensure the warranty covered the cost and finally that him or I be contacted before the problem was repaired. NONE of these steps were followed. The vehicle was repaired without notice and we were told we owed $250.00! When my husband and I told Ms. Britt that we had purchased extended warranties she argued that we apparently had not because it didn't "show up in her system" and we could basically pay for it or they could take the part back off the SUV. She also basically demanded that the courtesy car be brought back ASAP because that was a "courtesy" she did for us because "they don't give out courtesy cars anymore without diagnosing first". I argued that we did purchase the insurance and I was not going to pay the charge until someone figured it out, to which Ms. Britt stated "I'm not sure why you are having an attitude and I'm not going to argue with you. What time do you think you can be here, I have three small children at home and I can't leave until you get here." I left my shift (at a hospital) early to head to Jackson from an hour and a half away to take the courtesy car back. When I was 10 minutes away Ms. Britt called back with a different tone reporting that she had further looked into the situation and that indeed we had purchased the PLATINUM warranties and that there would be no charge. No charge? Imagine that! She said that it was not her fault but the finance department who did not "push" the deal through almost a year ago and I needed to contact them to make sure that happens. This lady was rude and condescending and talked to us like we were trash who was trying to get out of paying for services. I will not be doing business with Victory again nor will any of my friends or family who have also been loyal customers through the years. I also referred my mother who purchased a new CR-V. I never got my referral bonus, after calling and inquiring about it...twice. A few hundred dollars may not seem like much but to a mother who also has "three small children at home", it's something! Victory needs to revamp their customer service policies and Ms. Britt needs to learn how to treat a customer because this particular customer is done.