Cookeville Honda

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
94 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    March 1, 2019

    Watch out for LIES and DECEIT! Bought a car,...to find out four days later that the mileage was WRONG. Immediately notified my salesman,...tried to call... finance guy and he was out sick. I got the run around for FIVE DAYS. Spoke to the used car manager who proceeded to be very unprofessional and rude. He talked to me like I was a dog. I’ve left MULTIPLE messages for the GM,...to no avail. I’m willing to settle this with corrected paperwork and an adjustment to the price. However,...they can’t be reasonable. At this point,...it’s the principle! ALL customers deserve respect and no member of management should ever be condescending to a buyer. I do absolutely love the car I bought,...but the rest of the experience has been far less than acceptable.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are very sorry to read this. We will work hard to ensure it does not happen again.

  • 5.0 out of 5
    October 3, 2018

    Excellent experience purchasing my 2016 Chevy Trax! Billy found the vehicle at a sister dealership and brought it to me!! Highest praise for this excellent... dealership!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and feedback!

  • December 30, 2016

    Thanks Cookeville Honda for having a patient, low pressure buying experience. Randy and Mack made the process enjoyable. They helped us find our perfect... car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback!

  • 5.0 out of 5
    September 19, 2018

    I am always uneasy when it comes to buying a car, especially if I am trading another one in. Victory Honda has been fair and great to deal with. This is... by far one if the best car buying experiences my husband and I have encountered. I really feel like they tried to give me the best deal they could. If your looking for a car go to Victory Honda and ask for Daniel Threet!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the kind words and feedback!

  • 1.0 out of 5
    September 10, 2018

    Please read this carefully and consider this review before purchasing a vehicle from Cookeville Honda. I contacted the dealership on a Monday about a car... I was interested in. We set up an appointment for the following Friday and made it clear that if the vehicle of interest was sold before then to contact me. Thursday evening the salesman which is also a friend contacted me to confirm our appointment for a test drive. Also mentioned other colors of the vehicle was available. Turns out that salesman had sold the car himself and did not mention this on the phone. Show up Friday hop in a new SUV with the salemans to drive over to the used dealership. The salesman drove us around the parking lot looking for the vehicle which he had sold the night before. He even went into the store to look for the keys and comes back out and tells us someone sold it already. Too bad his photo was with the vehicle on Facebook. xxxxxxx. Then tried to get us to test drive many other vehicles. So long story short the salesman are willing to cut the throat of their own friends to make a sale. So buyer beware. They don’t like you they like your money. @DillionFlowers

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 8 found this review helpful. Did you?
    Dealer Response

    We are very sorry to read this. This is not how we want our clients to feel when working with us at all. Please know that we are working hard to ensur...e this does not happen again.

  • 1.0 out of 5
    July 30, 2018

    Dan Threet was amazing. However, the other salesman and sales manager were horrible. They lie to you, and try to bully you into a purchase. After I left... another salesman called, he insulted me with the way he acted and his behavior was terrible. This place needs to learn customer service!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 7 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with your feedback. Please know that we are using it to improve moving forward.

  • 2.0 out of 5
    March 7, 2017

    Heard good things about Cookeville Honda. so I thought I would trust them to do some minor work to my crv. Everything was good with this dealership until... I got my vehicle back. something the tech done on the repairs he wouldn't admit to his mistake made out like it was something else. My husband had to go there with me to take it back to redo. after all this mess the tech made a bad mistake that he wouldn't admit too and had to replace part at their expense. after they charged me over a 1000.00 my vehicle still has the same issue and the manager over garage told my husband to drive it till it quit considering the mileage on it. I want do anymore business with these people nor will I give them a name to anyone I know! They haven't gave a curtious call to me or anything. you know, it shouldn't matter how many miles your Honda has cause we all know they are good vehicles they will run forever never had a problem with mine this is just regular wair on it for someone to say that.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are very sorry to read this, Dolly. If there is anything we can do to make things right please let us know.

  • 5.0 out of 5
    October 7, 2016

    I dealt with Jerry Jared and i have to say he went above and beyond to help me with my new lease purchase. Jerry really worked hard to get my business... i would highly recommend Jerry! I love my Accord Sport!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are so happy you love your new Accord, Tim!

  • 5.0 out of 5
    September 10, 2016

    My family bought 2 Vehicles from Honda in one day. Very smooth process low pressure. Great financing terms.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the feedback! We appreciate you!

  • 5.0 out of 5
    September 3, 2016

    Bought my last car here with the help of a great salesman Mr. Jerry Jared.. After an unfortunate accident with my car, I called Jerry and once again he... was extremely helpful.. Considering we live in Kentucky he went above and beyond to help us!!! So I'm now on my second car from cookeville honda, and im loving it.. Service was great and jerry was super to work with!! Thank you all!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for the feedback and your continued support, Connie!

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