Acura of Jackson

Took our 2006 in for repair. Two weeks later after our phone calls we were told it was fixed. Went up to get it next day, it wasn’t ready.( Right front headlight, air conditioner, oil change.) After they did the Repairs, the air conditioning fan was too loud, the side mirrors no longer could be set, and the bumper under the headlight no longer seated correctly. We are weeks later and Acura service manager says they didn’t do anything with the bumper, therefore not their problem. All we know is that it wasn’t that way when we dropped it off, but it was when we picked it up. This is the worst Service department we have ever experienced.

I've always heard that a dealership is no better than their service department. Anthony Doss in the service department is reason enough to do business with Acura of Jackson! Ask for him if you need to get your vehicle serviced. He's friendly, courteous, knowledgeable, and prompt with updates! The waiting area, has a TV room with a charging station, free snacks and beverages, last but not least, a children's play area.

Don’t spend $1000 for windshield protection because it protects nothing. But they won’t tell you that. When you need your windshield replaced, you find that its not covered. Only dings that can be repaired with $5 and a trip to Walmart. The GM offered a refund when I complained

Worst salesmen and businessmen you will ever deal with, I guarantee that. Stay away from this place at all costs. Worst experience I've ever had buying anything! Rude, pushy, then when I bought the used 2017 truck with 40k miles on it, I come to realize the following: 1) AC is blowing hot air (took back 2-3 weeks later they refused to help, laughed me out of the building when I asked). 2) The car battery is dead after a week of owning it. 3) I go to get a leveling kit, and my guy informs me that he can't work on the truck, due to the fact that it is RUSTED OUT AND WAS COVERED UP BY BLACK SYNTHETIC MATERIAL. The entire truck is rusted, was not disclosed to me and it was covered up, and they sold it as is. Upon discovering the truck is not worth keeping due to the amount of rust, I go back to them for the umpteenth time and they still won't help. A nightmare dealing with them. Dropped my truck off for them to look at it one day and they left it parked until I called and came by at 6pm, didn't even care to look at it. Snakes! I go back to the dealer demanding to get out of the contract, due to the fact it's rusted out, suspension is not in good shape, I couldn't see the rust when I purchased the car for almost $40k. They argued and basically said they'd buy it back for $4k less than I paid for it and tried to convince me to buy from them again.

Worst salesmen and businessmen you will ever deal with, I guarantee that. Stay away from this place at all costs. Worst experience I've ever had buying anything! Rude, pushy, then when I bought the used 2017 truck with 40k miles on it, I come to realize the following: 1) AC is blowing hot air (took back 2-3 weeks later they refused to help, laughed me out of the building when I asked). 2) The car battery is dead after a week of owning it. 3) I go to get a leveling kit, and my guy informs me that he can't work on the truck, due to the fact that it is RUSTED OUT AND WAS COVERED UP BY BLACK SYNTHETIC MATERIAL. The entire truck is rusted, was not disclosed to me and they sold it as is, upon discovering the truck is not worth keeping due to the amount of rust, I go back to them for the umpteenth time and they still won't help. A nightmare dealing with them. Dropped my truck off for them to look at it one day and they left it parked until I called and came by at 6pm, didn't even care to look at it. Snakes! I go back to the dealer demanding to get out of the contract, due to the fact it's rusted out, suspension is not in good shape, I couldn't see the rust when I purchased the car for almost $40k. They argued and basically said they'd buy it back for $4k less than I paid for it and tried to convince me to buy from them again.

Acura of Jackson treats me in a kind professional manner every time I show up for routine service. 😁 I bought my car from them and I have all its service done there.

I wish there was a ZERO because they don’t even deserve a ONE. Sales sucks! Services is even worse. And they don’t ever call you back about your car! they say a lot but never no action to back up what they say! The owner needs to know what is going on at this dealership!

I always enjoy the service provided to me during my service at Acura. Always treated with a smile and excellent customer service granted by my servicemen.

Always receive excellent service and recommendations from service center. The inspection report they give you covers everything that needs to be repaired now or is being monitored. A dependable auto is important to me because I travel frequently.

Services was great. Very helpful getting us the best used SUV. Worked hard to get our payment what we needed it to be. Eric Stallworth