Astro Ford

I would like to thank ASTRO Ford for helping me to a new car a 2014 cadillac if you need to talk to someone ask for Aaron

Mobile service came to my house to repair a factory recall issue. They couldn’t fix it but talked me in to an oil and filter change. Charged $156! I’ll never use this service again.

The most pitiful excuse for a dealership.. Iⁿ Called to make appointment. Person named Lisa in the service department said " your car is 12 years old and we may not have parts I need to run this by my manager" After I hung up I called Astros' parts department and they had the part as I knew they would. I called this Lisa up and told her you have the part. She then called me and said I can come in and tell them what I needed done ( I just did this and with her). Then I would have to leave my car several days or a couple weeks until the next tech can replace the part. I said definatly not. This is the most rediculus thing I have ever heard of from an dealer and I am 79 years old and owned over two dozen cars and been to dealers in several states. Tried to call the manager and left 4 messages and he DID NOT RESPOND. THIS IS A PITIFUL EXCUSE FOR A CAR DEALERSHIP. SHARON SETTLE

I called to bring my RV in for recall work. They told me they service RVs .My appt was for Monday morning. I brought it to them on the Saturday before as it was more convent for me even knowing the service dept. was closed on Saturday. Left key and info in lockbox. Got a phone call early Friday morning from Hunter ( will not include last name). He informed me that although this is a factory recall that ford "only pays the dealership $149 per hour. He went on to tell me that since there are only a few ford dealers that work on RVs he has to charge me $249 per hour. He expected me to pay the $100 per hour difference. I told him not to touch my RV and went to pick it up.160 mile round trip at 8 MPG. Shady people. RUN don't walk away from these crooks. I have filed a complaint with Ford against these scammers.

Absolutely horrible I came in to have my window motor replaced and the technician recommended I get a battery cleaning service because the battery cable had acid on but the battery tested good. I had my battery replaced a few months prior and the battery service there. I told them that they never cleaned the acid off when they replaced the battery. If it wasn't for the very professional and honest advisor Kimberly looking at my history and seeing I had paid Zach was trying to make me pay again. I vowed not to come back and only did because Kimberly assured to make it right and she did. This place has no morals and the staff walks around smoking and cursing like they're in a bar. Hunter should be a salesman the way he can look you in the face and tell a bald face lie. I bought two vehicles from there but I would never purchase again from them. I am indebted to Kimberly but Astro Ford can't get another cent from me.

Called on Tuesday to schedule an appointment for replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up appointment for Thursday 8:45 AM, told it should be 1-2 hours. Drop my car off, tell them I just want the bulb replaced, if they do that and the headlight still doesn’t work then run diagnostics. I’m told it could be anywhere between 10 minutes and a couple hours. I go to work. I get a call an hour later saying I need a bulb, and I have like 4 other things that need fixing that they found by running diagnostics (I had a service 1 month ago in which these other things were replaced). Try to call back 6x to ask why I need all of those things and can’t get through to anyone. Leave them a message saying go ahead and do everything because I can’t keep calling to speak to people while at work. Get through to them at 2:30pm. Told they had an update from the tech and it should be done by end of day. Have to spend $25 on an uber there at 4:45 because I had no ride at this point because it was taking so long. Get called at 4:50 to be told “we don’t have the bulb so we had to order it”. It took them 8 hours to figure out they didn’t have a headlight bulb. I get there, they didn’t do a single thing to my truck in 8 hours. I ask for the service supervisor, she comes out as smug as could be, acting like this is commonplace and that I’m in the wrong for my concern. But, she does offer to make it right and have the mobile service team come to my work tomorrow to pop the headlight in. We schedule for 10am and I give them strict instructions to call me by 10 if it has to be at any other time than 10. Nothing. Receive a text from the service tech at 1pm stating “I assume Christel (the service manager) let you know already but I will be there between 1 and 2.” I was no longer at a place where my truck could be fixed in a lot and had to cancel. Awful experience, terrible service and attitudes and I have no idea why anyone would go to this Ford

I purchased my new Ford Bronco from Astro Ford with the help Chance! Chance was a great person to deal with and made the process very relaxed and stress free. I never felt pressured and he was very knowledgeable, friendly and eager to help in anyway he could. Without a doubt, it was the best car buying experience I ever had. If you’re in the market and looking for someone to help, ask for Chance at Astro Ford. He was awesome!

Great car Dealership to do business very well inform with everything . From the car sales person to the finance person enjoy the whole experience. Well done.

Ran by to take a quick look at 2 used cars. One a 96 vw beetle but had serious rust issues. 2nd a chevrolet hhr. A little misleading pic on line showed really nice blue hhr but vehicle was actually a gold color. The passenger doors were unlocked and floorboards and seats full of trash. Also front drivers door would not open latch broken. I was shocked this would be online for sale and looking like that. Does not say much about the people there. I'm sure some are great but somehow this slipped thru.

I was contacted by this dealer inquiring if i was interested in selling them my 2020 F250 Lariat. I was already considering because i do not need this type vehicle for what i do. When i visited the dealer, after all the xxxxxxxx thrown at me By Alex, (typical used car salesman) i declined the offer they presented. This noticeably pissed him off because he was gonna lose the sale. Finally, he conned me into (very pressured) a similar deal. this was 5-13-22... as of 5-30-22, the loan on my trade is still not paid off. This means i still own the trade vehicle legally. Lawyers will be handling this. On top of that, as i was leaving the dealer, a half mile down the road the engine (5.0) in the 2020 f150 i purchased is knocking and clattering like xxxx. Hours later, I called Alex, explained the issues and that i wanted my truck back, that he knowingly sold me a vehicle with known engine issues. He basically should've told me to xxxx off!! This information was deliberately left out of the carfax report. The vehicle had been reflashed at this dealer for excessive oil consumption issues, which is not at all a fix, I even ask the sales person and the service manager if the truck had any engine issues and was told, "Oh no, we cant sell a vehicle with issues" I was straight lied too. These people are nothing but cons and liars. Oh, they put my trade up for sale and the truck is still in my name!!! The trade is a 2020 Superduty, Bluejean color, and they only paid me $68,300 and have the truck for sale for $79,225... CROOKS>>>>RUN AWAY FROM THESE IDIOTS!!!!! You work too hard to pay these morons to screw you over!!!! I will be suing this dealer for fraud and breech of contract and knowingly selling a lemon. (I would not have gave them any stars, but the system would not let me continue without checking one.