Astro Ford

This dealership has the WORST service department I have ever dealt with! They constantly lie to you about what is wrong with your vehicle and then Upsell you on All sorts of issues " They Found" wrong with your vehicle?? Finally they lie about when your vehicle will be ready to pick up and you have to constantly be on guard for a SCAM!!

Very friendly. Worked with me to get my truck fixed as soon as part was available. Could not be happier.

Tito Soto was my salesman. Alex was the sales manager both very professional and helpful had no delays. Everything went very smoothly. Would definitely recommend this dealership again.

Dealership went above and beyond to make the process simple and painless, including delivering the vehicle to me 8hrs away. Supreme customer experience!

I would like to thank ASTRO Ford for helping me to a new car a 2014 cadillac if you need to talk to someone ask for Aaron

Mobile service came to my house to repair a factory recall issue. They couldn’t fix it but talked me in to an oil and filter change. Charged $156! I’ll never use this service again.

The most pitiful excuse for a dealership.. Iⁿ Called to make appointment. Person named Lisa in the service department said " your car is 12 years old and we may not have parts I need to run this by my manager" After I hung up I called Astros' parts department and they had the part as I knew they would. I called this Lisa up and told her you have the part. She then called me and said I can come in and tell them what I needed done ( I just did this and with her). Then I would have to leave my car several days or a couple weeks until the next tech can replace the part. I said definatly not. This is the most rediculus thing I have ever heard of from an dealer and I am 79 years old and owned over two dozen cars and been to dealers in several states. Tried to call the manager and left 4 messages and he DID NOT RESPOND. THIS IS A PITIFUL EXCUSE FOR A CAR DEALERSHIP. SHARON SETTLE

Never in my life have I dealt with a place of business that is more about taking advantage of the consumer at all costs. Since moving to the area in November 2022, my vehicle has been turned into this dealership eleven times for some sort of warranty, recall, or damage repair that was caused by negligence of its employees. Damages that have been caused range from scraping the side of the vehicle, gouging interior trim, leaving clips out when putting the vehicle back together and having components fall apart, and putting a screw in my tire while in the body shop for paint repair due to a manufacturer defect (that I ultimately paid for because of the General Manager, Roger, not owning up to a mistake made by his employees and made me pay for damage they caused). Most recently, my vehicle was dropped off on September 14, 2023 for my appointment the next day at 11:45 a.m. for a warranty repair and a recall for the wiring of the rear end of the vehicle. I was informed that these repairs should only take a couple of hours and be done by the end of the day on Friday. After I received no update by Friday afternoon, I reached out to get an update and was told by their Service Advisor, Emileigh, the vehicle had not been assigned and would more than likely be done on Monday. Monday afternoon., I stopped by the dealership to get an update on the repairs, to be told by their Service Advisor, Zach, that the goal would be to have it disassembled by the end of the day and hopefully have 100% completion of repairs by the end of the day on Tuesday. However, twenty minutes later while still at the dealership, I am approached by the Service Manager and told that my vehicle will not be worked on and completed for 3 weeks. I am then informed that if I wanted to skip the line and have my vehicle worked on that I could pay $250. Needless to say, I refused to pay the fee because I should not be paying a dime for warranty or recall work per state and federal laws. But after speaking with a multiple employees on Tuesday, I was informed that the dealership was under advisement from the leadership to make an effort to “manage out” customers that they no longer want to deal with. This can range from a customer requesting an update to a customer leaving a review that they feel is negative in nature. Knowing all of this, I created a case with corporate and brought forth my issues of concern from my experience at the dealership. On September 21, 2023, I received contact from corporate that they had reached out and spoke with Roger about the issues with my vehicle not being worked on, and his response was that the parts had not arrived yet and that no issues of damages to my vehicle have ever been presented to him. Convenient that the appointment for drop off was made after the parts had arrived, and all damages caused to my vehicle by their employees had been documented within their own system. So when corporate requested further information, I happily provided proof that the parts were on hand at the dealership for my repair. Today I am informed that the General Manager has decided that they were no longer interested in performing the repairs. I was informed that it was due to receiving an email from corporate about my case and that I was not to be provided service. Ultimately, I am not welcome for business because I raised an issue with corporate, that they have repeatedly said cannot force them to do anything because of being an independent dealership, but mention if you have an issue with them to bring it up to corporate. This establishment is one that will take advantage of you any way that they can. I have been open to having a meeting with any of the leadership of the dealership to receive the information directly and have only received information from their advisors. But I guess you cannot hold people accountable these days. Do yourself a favor and save yourself a headache and go elsewhere.

I called to bring my RV in for recall work. They told me they service RVs .My appt was for Monday morning. I brought it to them on the Saturday before as it was more convent for me even knowing the service dept. was closed on Saturday. Left key and info in lockbox. Got a phone call early Friday morning from Hunter ( will not include last name). He informed me that although this is a factory recall that ford "only pays the dealership $149 per hour. He went on to tell me that since there are only a few ford dealers that work on RVs he has to charge me $249 per hour. He expected me to pay the $100 per hour difference. I told him not to touch my RV and went to pick it up.160 mile round trip at 8 MPG. Shady people. RUN don't walk away from these crooks. I have filed a complaint with Ford against these scammers.

My experience is terrible and has been every time I go. Wrong information being presented due to carelessness and in all honesty the success of my livelihood decreases EVERY time that I’ve had to bring my vehicle to Astro Ford of Diberville. And unfortunately they only have two locations on the gulf coast of MS. I’ll provide a more in depth review once my last issue is resolved.