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Astro Ford

(459 reviews)
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–5:30pm
Tuesday 8:30am–7:30pm 7:30am–5:30pm
Wednesday 8:30am–7:30pm 7:30am–5:30pm
Thursday 8:30am–7:30pm 7:30am–5:30pm
Friday 8:30am–7:30pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2018 state dealer award
View 4 awards
2018 state dealer award 2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award

Reviews

(459 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Astro Ford from DealerRater.

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service visit

Vehicle had problems with the travel link, needed recall work done and routine servicing. Service department was very courteous and helpful. When the time for the service went on into the day, I was provided a courtesy vehicle to complete the other business I had. Repairs were completed and accomplished all I had needed. I'll be back in about 5000 miles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My car buying experience

Christopher made our latest truck purchase easy. He was very helpful and knowledgeable. The whole staff at Astro Ford made sure we taken care of. We would happily recommend friends and family to purchase from Astro.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience, Beth, Donald, Frank and John were awesome

Terrific experience all of the staff were friendly and knowledgeable. Will do business there again. Dealership was nice clean and comfortable. No pressure to buy and I got the deal I wanted, I'm very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good people to deal with

I had a good experience buying a new truck from them. Great price as well. From internet shopping till the deal was finalized was good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

True professionals

The minute we arrived the sales team was very helpful. After we discussed our guidelines of how we wanted to be treated and what kind of vehicle we were interested in. They did everything they could do to make it happen. We were treated like family, very child friendly atmosphere . Very nice waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil change

Excellent customer service. The mechanic was very professional, knowledgeable, and provided me with informative and professional advice. I have been coming to Astro ford for years. I am always happy with the results.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Went in for service, left with new vehicle

Could not have been better. Had car trouble on trip. Went in for service and they offered such a good deal I bought a new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nightmare in the Service Department

Service MGM is great. The mechanics however leaves things undone...poor attention to details.Had to go back several times to things redone. Inconvenient.....Horrible.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Epitome of Customer Service and finding the best d

Excellence from the first contact via phone with Beth. Greetings start at the door; everyone had all smiles. We were looking at another vehicle make/model with another dealer. Astro Ford Dana said she was going to do her best to get the car we wanted from the other dealer brought to their lot (we messed that up by contacting the other dealer first with an inquiry). Astro Ford Dana told the salesman Brandon to find us a comparable vehicle on their lot that matches our requirements. They really exceeded our expectations; minus the exterior black color and Rim size; but we have so many other options that made up for those and the dark lead color is really close. Brandon in sales was very courteous and excellent in providing some customization tips and information about the car and great in helping time pass as we waited for the process to move forward. The Finance Director John with Dana's insistence, worked a better deal to get to us a lower APR than what we were offered...WoW, I won't tell...but I will say, we can't find a better rate. The experience ended with a tour of our vehicle, a walkthrough of all features, use, additional Google apps that increase the capabilities of our vehicle, and programming the apps in the car...We are not first time new car buyers, and no one has ever given us a walkthrough like this before. That was an added touch of class. Astro Ford is the epitome of customer service regarding car purchasing. Acura, Nissan, Mercedes Benz, has not done it better; however, Astro Ford compares well to Land Rover when it comes to customer service. I would give more stars of I could.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Second car from Kris

This is our second vehicle from Kris and he always gives us a fantastic deal. My wife will be in the market soon and I'll be going right back to him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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