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Astro Ford

(459 reviews)
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–5:30pm
Tuesday 8:30am–7:30pm 7:30am–5:30pm
Wednesday 8:30am–7:30pm 7:30am–5:30pm
Thursday 8:30am–7:30pm 7:30am–5:30pm
Friday 8:30am–7:30pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2018 state dealer award
View 4 awards
2018 state dealer award 2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award

Reviews

(459 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Astro Ford from DealerRater.

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Good service friendly staff, sales person was very...

Good service friendly staff, sales person was very helpful and knowledgeable, the buying of my truck was easy and smooth

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

Excellent experience trading vehicles with Chance at Astro Ford in D’Iberville MS. I knew what I wanted and what I was willing to accept and they made the deal. In and out in an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I’m very satisfied with the service department in Astro...

I’m very satisfied with the service department in Astro Ford. Kerry has been a great service advisor. I would recommend this place to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have received for the last 6 years great service on my...

I have received for the last 6 years great service on my 2015 F350 Diesel. This is what I think keeps customers is the service after the sale. The service writers and technician have always been great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I found a coolant leak and upon inspection realized the...

I found a coolant leak and upon inspection realized the radiator needed replacement. I went to the nearest Ford dealership Astro Ford and had the best experience imaginable. First I met with Joey at parts department to check availability and he assured me part was obtainable. I then spoke with service manager Andrew who was very understanding of the fact that I was 1350 miles from home and needed help ASAP. We scheduled an appointment thru Megan and then managed to get Paul to verify the diagnosed part was in fact the right one to order, all inside of 20 minutes!! Talk about teamwork! If I lived here I’d be a regular customer. They made me feel like I was at home among friends. Couldn’t have been any better!! Thank you Megan,Joey, Andrew, and Paul!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service for a vehicle recall

Awesome customer service and great service tech’s. Very customer focused…..this dealership also gets you in and out in an quick. Great experience…I was traveling out of state and received a vehicle re-call notice Astro Ford went out of their way to accommodate me and correct my issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great job

I have made Astro Ford my preferred dealer because of the excellent quality of service. They installed a supercharger on my 2019 mustang and diagnosed and fixed a problem with my 2020 F250. I fully trust them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wonderful customer service & very friendly. Had to wait...

Wonderful customer service & very friendly. Had to wait on part but other than everyone was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hospitality stops once you sign the papers!!! Allen was...

Hospitality stops once you sign the papers!!! Allen was worried about getting my picture and making promises leading up to the purchase, but his follow through sucks. Salesman "Allen" couldn't be bothered to step himself out of the building to even unlock the door to my trade-in so I could swap my possessions after I signed the papers, and took a photo with Astro Ford's sign for their propaganda. Very shallow. Was told I'd get a phone call about getting a spare key. Still waiting for that. Told verbally by "Allen" he'd get the hood lock arm fixed before I rolled out... Still broke. Probably should've made sure it was in writing and inspected it, but that's what you get when you let your guard down at a used car lot masquerading as a true dealership. And to think I was asked to give 5 stars... Earn it. Laura is still cool though. Solid 4 star on the phone salesmanship.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Do not trust this dealership

I took my 2020 Mustang GT in for a tire alignment. I had all Pirelli Nero tires on my car. I realized after washing my car that two of my Pirelli’s had been replaced with a no name brand tire. I do not trust this dealership with any car. They won’t touch my car again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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