Reviews
My experience with this dealership was the manager was
My experience with this dealership was the manager was unprofessional , rude and a bad communicator. I tried doing a deal all the way from Alabama that’s how bad I wanted this car , but because of him and his bad customer service I will never deal with this dealership and don’t recommend that anyone else do . Car Dealers need to realize we work hard for our money and purchasing a vehicle should not be stressful.
My experience with this dealership was the manager was
My experience with this dealership was the manager was unprofessional , rude and a bad communicator. I tried doing a deal all the way from Alabama that’s how bad I wanted this car , but because of him and his bad customer service I will never deal with this dealership and don’t recommend that anyone else do . Car Dealers need to realize we work hard for our money and purchasing a vehicle should not be stressful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
This gentleman wanted to purchase a used Certified Mustang GT, this went on back and forth for over a month, he was working directly with our general manager. Both sides finally agreed on a price, and then this gentleman wanted us to pay his wife a 'Bird Dog' fee for finding this vehicle online. That's when our general manager finally had enough. Some people just don't know when to stop pushing, or when enough is enough. It's unfortuate that situations like this happen, and it's very rare.
This was our first experience with James Collins Downtown
This was our first experience with James Collins Downtown Ford. Ryan & his team are great people. They took care of us immediately with our scheduled appt. We appreciate their honesty & professionalism. Thank you for everything!
This was our first experience with James Collins Downtown
This was our first experience with James Collins Downtown Ford. Ryan & his team are great people. They took care of us immediately with our scheduled appt. We appreciate their honesty & professionalism. Thank you for everything!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Should have been on star.
Should have been on star. This dealership has a truck for sale, and I was interested in purchasing it from them, but they will not negotiate the price. All the research I've done shows that the truck is overpriced according to KBB, CarGurus (blocked my email on this site as it shows the truck $4085 over market value), cars.com and every other website I have visited to review cars. They are unwilling to accept a reasonable offer, that is above market price but a more realistic price. I can only assume that they paid way too much for this vehicle at auction and are trying to recoup all the money they can out of it. I've been researching these trucks for several weeks as I plan on purchasing one soon, but after the attitude I've got from them, I certainly will not be buying from James Collins Ford. The person contacting me was a person named Mayur Reddyreddy, and it seems like an odd name, and probably not a real person. As they are not listed in the names of the salespeople. Even if they came back and offered me the vehicle at a reasonable price, I probably still would not purchase from them.
Should have been on star.
Should have been on star. This dealership has a truck for sale, and I was interested in purchasing it from them, but they will not negotiate the price. All the research I've done shows that the truck is overpriced according to KBB, CarGurus (blocked my email on this site as it shows the truck $4085 over market value), cars.com and every other website I have visited to review cars. They are unwilling to accept a reasonable offer, that is above market price but a more realistic price. I can only assume that they paid way too much for this vehicle at auction and are trying to recoup all the money they can out of it. I've been researching these trucks for several weeks as I plan on purchasing one soon, but after the attitude I've got from them, I certainly will not be buying from James Collins Ford. The person contacting me was a person named Mayur Reddyreddy, and it seems like an odd name, and probably not a real person. As they are not listed in the names of the salespeople. Even if they came back and offered me the vehicle at a reasonable price, I probably still would not purchase from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Best dealership I’ve ever dealt with.
Best dealership I’ve ever dealt with. Honest and upfront from beginning to end always
Best dealership I’ve ever dealt with.
Best dealership I’ve ever dealt with. Honest and upfront from beginning to end always
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They forgot to give me back my property, Living Trust
They forgot to give me back my property, Living Trust Probate Court document.. demanding equal
They forgot to give me back my property, Living Trust
They forgot to give me back my property, Living Trust Probate Court document.. demanding equal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great dealership!
Great dealership! I had an Awesome experience!! was honest, transparent. No games or shady tactics. Have bought several cars here over the years! and they had exactly what I wanted!
Great dealership!
Great dealership! I had an Awesome experience!! was honest, transparent. No games or shady tactics. Have bought several cars here over the years! and they had exactly what I wanted!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Not forthcoming with all issues pertaining to the used
Not forthcoming with all issues pertaining to the used vehicles needs. Will add salesmans commission to you purchase price.
Not forthcoming with all issues pertaining to the used
Not forthcoming with all issues pertaining to the used vehicles needs. Will add salesmans commission to you purchase price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Higdon purchased a 2008 Mercedes, he negotiated a lower price than the asking price, the 16 year old vehicle was sold 'as is' because of the vehicle age. He believes we should repaint a fender on the vehicle and repair a cup holder. He purchased the vehicle in the same interior and exterior condition that the previous owner traded to our company.
This information is incorrect,I was told the fender was overspray and it was not it was clear coat damage. I was told after the purchase that the items were damaged and since they did not make enough profit on the sale they would not do anything. I also stated that the salesman's commission was added to my purchase price. Why should a customer be responsible for paying a dealerships salespersons commission.?
I always have a great experience at James Collins ford.
I always have a great experience at James Collins ford. Ryan took great care of me and I was in and out of the dealership after having my regular maintenance and tire rotation on my car in less than an hour. Thank you, that is why I keep coming back.
I always have a great experience at James Collins ford.
I always have a great experience at James Collins ford. Ryan took great care of me and I was in and out of the dealership after having my regular maintenance and tire rotation on my car in less than an hour. Thank you, that is why I keep coming back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had a rear tire (sidewall puncture) go flat on my
I had a rear tire (sidewall puncture) go flat on my Toyota Camry; visiting Louisville from out of town on a Friday afternoon. The Service Dept. ordered a new tire and had me ready for the road in timely fashion. They are trustworthy and great to deal with. Thanks again! Steve O.
I had a rear tire (sidewall puncture) go flat on my
I had a rear tire (sidewall puncture) go flat on my Toyota Camry; visiting Louisville from out of town on a Friday afternoon. The Service Dept. ordered a new tire and had me ready for the road in timely fashion. They are trustworthy and great to deal with. Thanks again! Steve O.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The folks at James, Collin Ford did a great job taking
The folks at James, Collin Ford did a great job taking care of my issues on my car. I've purchased several cars and a truck from them and I wouldnt go anywhere else.
The folks at James, Collin Ford did a great job taking
The folks at James, Collin Ford did a great job taking care of my issues on my car. I've purchased several cars and a truck from them and I wouldnt go anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car