James Collins Ford

I purchased my car mainly from Lou Jones. after some confusion on pricing he worked it out and was honest in my opinion as to what they could and couldn't do. as far as coming in and signing the paper work Debbie Carrier was very professional and was very easy to talk to made that process very nice. I will buy another car from here if the opportunity arises again. as long as I can deal with the 2 people I mentioned earlier.

Another great experience in purchasing a vehicle from Downtown Ford. Heydon Wilson and David Grubbs were great to work with as always. Will definitely go there again.

Gil was my salesman and was professional, knowledgeable, and pleasant to work with through the whole experience. He was very helpful, made the process of buying quick, and did not try to push the sale on me or talk me into a different car. The vehicle I was interested in was priced fairly and they gave me a fair amount for my trade which helped me stay within my purchasing budget. Overall I had a very good experience with the staff and ease of buying. I would go back to them and recommend others to buy from this dealer.

I have dealt with James Collins Ford for over 13 years now in both body and service and have never had a bad experience with them. My most recent experience was with Fran and I have to tell you that not even I can tell that my vehicle had been wrecked previously due to collision. I am the most picky person about my personal vehicle. They done a great job. Fran dealt with the insurance company so that I didn't have to. When having a fleet of vehicles you are responsible for with my company, that can be a wonderful thing. She is always willing to have the staff give me a ride to or from and even offer me a loaner car when needed. Fran Dorton is very knowledgeable and pleasant to deal with. So I give Fran and her body shop crew 100% in customer relations. Good job guys!

Fran was awesome scheduling body repair work, arranging loaner car and communicating with insurance company after an accident. Work was performed quickly and professionally. Truck looks like new. Very pleased.

In and out in under 1 hour. No waiting even without an appointment. Did a great job of walking us through the entire process from estimate to finish. Their concern for customer service was obvious and the quality of the work was very good. I give them an A+. Fran in the body shop was extremely good at her job.

After having my F150 grossly miss diagnosed and over charge by another shop (Town & Country Ford). The service dept. at James Collins correctly found the problem and fix it at a fare price, there is not enough said for excellent and honest customer service, thanks guys!

I received quick service and good communications from Trey. They also gave me a loaner car which was very helpful as I use my vehicle for work.

What an excellent group of people to work with from my salesman to finance. We will be back Financing worked with us and the salesman to get payments and price we could afford. Love our new Ford expedition

Virginia took great care of me. my F150 had a difficult problem (caused by another shop) and they figured it out quickly. could not be happier. Great service.