Reviews
Had a great experience at Bill Collins Ford.
Had a great experience at Bill Collins Ford. Had a deal in place before arriving and I decided to keep my trade in. They were very cool about it. They had to redo all the paper work, rerun the loan info and they stayed nice and friendly the whole time. Also as a car enthusiast, the showroom was AWESOME! GT500s , a Ford GT, Broncos, T-Birds, and of course more mustangs.
Had a great experience at Bill Collins Ford.
Had a great experience at Bill Collins Ford. Had a deal in place before arriving and I decided to keep my trade in. They were very cool about it. They had to redo all the paper work, rerun the loan info and they stayed nice and friendly the whole time. Also as a car enthusiast, the showroom was AWESOME! GT500s , a Ford GT, Broncos, T-Birds, and of course more mustangs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Came in early this morning 710 am F 150 vibrates /
Came in early this morning 710 am F 150 vibrates / pulsating upon stopping had issue with braking 7 months ago. The shop guy looked up my truck and acknowledged the brake issue 7 months prior as a ford family member I was truly upset that a $190 + tax was put down to look into the issue. Something that has never been put down from all the service work I had done at Bill Collins . I must say the person that took care of me all the years up to this time has since retired, He understood good customer service. I believe in taking care of my truck whether at Bill Collins or Byerly ford where I brought the truck brand new but since I live in J-Town Bill Collins is closer.
Came in early this morning 710 am F 150 vibrates /
Came in early this morning 710 am F 150 vibrates / pulsating upon stopping had issue with braking 7 months ago. The shop guy looked up my truck and acknowledged the brake issue 7 months prior as a ford family member I was truly upset that a $190 + tax was put down to look into the issue. Something that has never been put down from all the service work I had done at Bill Collins . I must say the person that took care of me all the years up to this time has since retired, He understood good customer service. I believe in taking care of my truck whether at Bill Collins or Byerly ford where I brought the truck brand new but since I live in J-Town Bill Collins is closer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Took my car there, which I purchased from them a year
Took my car there, which I purchased from them a year prior, for service. The turbos went out on my Taurus. I was told it would take 2 weeks before they could look at it. 2 weeks turned into 9 weeks before pickup. Numerous unanswered calls, unanswered questions, calls not returned, and receiving incorrect information. Once car was finally picked up it was returned to me with greasy handprints all over outside of car, engine light on, and tires not rotated and balanced!!! I could not be more disappointed with the service. To top it off I have to take my car again somewhere else for the engine light, it will NOT be Bill Collins!!
Took my car there, which I purchased from them a year
Took my car there, which I purchased from them a year prior, for service. The turbos went out on my Taurus. I was told it would take 2 weeks before they could look at it. 2 weeks turned into 9 weeks before pickup. Numerous unanswered calls, unanswered questions, calls not returned, and receiving incorrect information. Once car was finally picked up it was returned to me with greasy handprints all over outside of car, engine light on, and tires not rotated and balanced!!! I could not be more disappointed with the service. To top it off I have to take my car again somewhere else for the engine light, it will NOT be Bill Collins!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
2023 Lincoln Corsair Reserve
The purchasing process went very smoothly. Our salesman was very knowledgeable and helpful. He delivered our vehicle right to our door and demonstrated all its features. We recommend this dealer.
2023 Lincoln Corsair Reserve
The purchasing process went very smoothly. Our salesman was very knowledgeable and helpful. He delivered our vehicle right to our door and demonstrated all its features. We recommend this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill Collins Ford / Lincoln
I brought my car to repair damages to the vehicle from an accident. The Service Manager prepared a written quote for me to review. The repairs were done quickly. My car looked brand new when I picked it up. It was very clean and nice. The employees are friendly and polite. I would highly recommend using them to my friends should they need repairs.
Bill Collins Ford / Lincoln
I brought my car to repair damages to the vehicle from an accident. The Service Manager prepared a written quote for me to review. The repairs were done quickly. My car looked brand new when I picked it up. It was very clean and nice. The employees are friendly and polite. I would highly recommend using them to my friends should they need repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bill Collins ford terrible.
I bought ordered and bought a 2024 mustang gt from them. I took it home and on day one it was having issues not fully shutting off. I took back the next day tried to get in soon as possible and they told me it’d be a month or two before they can get me in, so I walk the sales who sold me the car they would force me in soon as they could. I call back the next Tuesday and the service guy Jordan walker said the manager wasn’t in that day, so I call back 3 days later and after he answered the found and I explain who I am he hung up on me. It’s been almost 2 weeks for them to pay off the loan of the car I traded into them and they haven’t. I don’t know how long it takes for a dealership to normally do that.
Bill Collins ford terrible.
I bought ordered and bought a 2024 mustang gt from them. I took it home and on day one it was having issues not fully shutting off. I took back the next day tried to get in soon as possible and they told me it’d be a month or two before they can get me in, so I walk the sales who sold me the car they would force me in soon as they could. I call back the next Tuesday and the service guy Jordan walker said the manager wasn’t in that day, so I call back 3 days later and after he answered the found and I explain who I am he hung up on me. It’s been almost 2 weeks for them to pay off the loan of the car I traded into them and they haven’t. I don’t know how long it takes for a dealership to normally do that.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
2018 Lincoln Continental/Quick Lane
Service desk personnel were very helpful and courteous. My car was perfectly clean on the inside . Most of all the cost was very reasonable.
2018 Lincoln Continental/Quick Lane
Service desk personnel were very helpful and courteous. My car was perfectly clean on the inside . Most of all the cost was very reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
James Beard went above and beyond. Went in for an oil change. Made sure my safety recall was also completed.
Service
James Beard went above and beyond. Went in for an oil change. Made sure my safety recall was also completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bill Collins Service Dept
Set up appointment for recall repairs several times. Was canceled several times because of parts. Finally, a date was set. Was told they would need the car for 1 hour. Showed up day of appointment and was told they were short handed and would need the car for 2-3 days.
Bill Collins Service Dept
Set up appointment for recall repairs several times. Was canceled several times because of parts. Finally, a date was set. Was told they would need the car for 1 hour. Showed up day of appointment and was told they were short handed and would need the car for 2-3 days.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill Collins Ford Lincoln
The check-in guy was great and asked detailed questions when I explained the problem. James (who was in charge of my repairs) communicated the diagnosis, the cost, and the time needed, and he delivered.
Bill Collins Ford Lincoln
The check-in guy was great and asked detailed questions when I explained the problem. James (who was in charge of my repairs) communicated the diagnosis, the cost, and the time needed, and he delivered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase