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Discussed buyer and very disappointed with the tra
I purchased a mkx didn't get 2 miles light came on called back was told to come back said wouldn't hurt anything have to wait 30 days for my warranty to kick in so now 2miles after purchase I'm feel I have a lemon and a lemon 🍋 dealership
I had a great experience working with Chris Fungar...Very well satisfied with the work performed. .
Anthony, thank you for leaving us your feedback! We love to hear about your experiences, & are proud that Chris met your needs completely. We appreciate your loyalty, and hope to see you again!
Bill Collins Quick Lane
The staff were polite and extremely knowledgeable. He made recommendations for service but did not pressure me into buying more than I came in to do.
Roger, thank you for leaving us your feedback! We love to hear about your experiences, & are proud that our team met your needs completely. We appreciate your loyalty, and hope to see you again!
Service and payment options
Husband waited almost 5 1/2 hours for new tires w/ front end alignment services. Planned on 2-3 hours at the most. Also disappointed in 3.99 % service fee for use of credit card. Tried to change method of payment due to this prior to close of day and no one answered phone. Left voice message for service department to return our call with no success
Carol, thank you for taking the time to leave us your feedback. We are sorry to hear that you were not 100% satisfied with your recent service experience with us. Our team of professionally trained & certified technicians do their best to work quickly, but their #1 priority is to take the time necessary to make sure each & every vehicle they see is repaired, safe, & healthy. As far as the credit card processing fee, this is something that was changed at the beginning of 2020, and we have posted signs throughout our lounge making customers aware of the changes made by the credit card processing companies. We do apologize if you were not able to get a call back on the phone, or if service took longer than you expected. We will be putting your feedback to great use, to better our team & services. Thank you & have a wonderful day.
Bill Collins is always a pleasure to deal with
I have bought well over 30 vehicles from Bill Collins since 1992. I highly recommend buying from Nancy Wells.
Christopher, thank you for taking the time to leave us your feedback! We are so proud to be your preferred automotive dealer & that Nancy and sales team met your needs during the buying process! We hope to see you again!
Was very pleased with the service , quality and staff that performed interaction with me and my vehicle
Tony, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us! Thank you for choosing us as your preferred automotive dealer!
The 2 gentleman you have working at the service desk were 2 of the best I ever had the pleasure of waiting on me since I purchased my 1st vehicle from Bill Collins in 1998
Melinda, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us! Thank you for choosing us as your preferred automotive dealer!
Service was completed as was stated by Daniel in the time he estimated. The repairs fixed the problem and I had service completed at same time
Ronald, thank you for taking the time to leave us a kind rating and review. It brings us much joy to see that you are pleased with our business and your experiences with us, & that Daniel met your needs entirely during the service visit! Thank you for choosing us as your preferred automotive dealer!
I've always had nothing but great service and repairs prior to this last visit. The tech who serviced my vehicle didn't do several items on the overall checklist. Took my car in for several recalls, oil change and found out after I left that one wasn't even performed. I had paid and was ready to leave and found out, by accident, they had to jump start my vehicle. I had asked them to check my battery which they didn't do. If I had left I would have been stranded. So I had to wait for them to install it and pay again. Last thing, no oil change sticker was put on my windshield. Took over an hour to finally get my car ready to drive away safely. Certainly hope they improve their overall performance in the future. Their reputation as a top notch facility rated #1 is in question.
Julie, thank you for taking the time to leave us your feedback as it is important to us. We are sorry to hear that you are not pleased with your visit with us. We would like to get some details on your visit to better understand some claims you are making in regard to our service technician & their line of work. Please email us in detail at firstname.lastname@example.org. We look forward to hearing from you!
Made appt for 7:00 Monday morning for 2 recalls and an electrical problem with seats. First thing I heard was well try to call you Wednesday? I thought with an appt the vehicle would be looked at around the time it was scheduled. Got call at 3:00 Tues. I called back 2 times before 3:30 and again at 4:00. No answer, at all. Tried calling several times next morning and still no answer from rep or service dept at all. Went to dealer at 1:00 and he said they just started looking at electrical . By then I need car back so I said don?t do anything I need my vehicle. So, 3 days to get 2 recalls looked at.
Thank you for taking the time to leave us your feedback, as it is important to us. Our appointment scheduling tool is used to show the time that the service advisor will be scheduled to look at your vehicle, this does not pertain to a customer service time & does not equate to a quick turnaround. We use a third party to provide the scheduling software, and we are working closely with them to help navigate the confusion in drop off time vs. scheduled diagnostics time. We appreciate your feedback & your patience with us. If you need to speak to our service manager directly, he can be reached at 502-371-3225. Thank you & have a wonderful day.