Bill Collins Ford Lincoln

4.5 out of 5 (4.5) 169 reviews

Dealer on Cars.com since May 1999

Currently in stock!


Today's Hours

Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.5 out of 5 4.5
169 lifetime reviews.
  • October 2, 2017

    I came into the service center and told Mr. Ackridge my problem. He told me he would look into it ASAP. Two days later he called and told me my probl...em was fixed. So ffar, so good.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, we appreciate you stopping by to leave a kind rating and review. It brings us much joy to hear that you were pleased with both your service expe...rience with us. Customer satisfaction is our number one priority, as we work with you to keep your car healthy and safe. We are proud to serve your automotive needs and hope to see you again soon!


  • 5.0 out of 5
    June 18, 2018

    Best overall Ford dealership in all of Kentucky. Great customer service, awesome staff. They are thecquicjest when it comes to repairs and the most re...liable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 3.0 out of 5
    June 18, 2018

    Got my new truck back after 1st oil change and looked like mechanic got in with oil still on hands and touched headliner, door handles and then couldn...'t find the key fob after I told him 3 times that it was in door handle. I finally had to go to my truck in the bay, to retrieve the key fob from the "door handle ". Still have oil stains all over brand new $73,000 Lincoln Navigator that they tried to clean up. I had 7,000 miles on this and didn't expect this.

    3.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since May 1999

Welcome to Bill Collins Ford Lincoln & Carforce! Located in Louisville, KY, Bill Collins Ford Lincoln & Carforce is proud to be one of the premier dealerships in the area. From the moment you walk into our showrooms, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Bill Collins Ford Lincoln & Carforce a good one for the life of your vehicle. Whether you need to purchase, finance, or service a new or pre-owned Ford or Lincoln, you have come to the right place.

"Where Price Sells Cars & Service Keeps Customers"