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2026 consumer dealer award
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2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 365-4962 (888) 365-4962
Used (888) 233-3720 (888) 233-3720
Service (866) 540-2799 (866) 540-2799

Reviews

(1,841 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Hook Chevrolet from DealerRater.

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I brought my suburban in last week with the request for them to look at my door along with complete a recall and change the oil. The service adviser duplicated the issue while I was on site, but stated even if I left the car they couldn’t fix it the appointment would have to be rescheduled. So I made a new appointment for the following week they kept my car for two days and can’t duplicate the issue now so they can’t fix it. But the week before he duplicated the issue and had two ideas of what it may be. Then had the audacity the argue with me about what he told me last week. I would never choose to reschedule if I could have left it last week and got it fixed and not had to return. Mind you I was more than patient last week when the two hour keep of the car turned into many hours. Donnie is very unprofessional, and I will not return to this service center again. - Morgan

I brought my suburban in last week with the request for them to look at my door along with complete a recall and change the oil. The service adviser duplicated the issue while I was on site, but stated even if I left the car they couldn’t fix it the appointment would have to be rescheduled. So I made a new appointment for the following week they kept my car for two days and can’t duplicate the issue now so they can’t fix it. But the week before he duplicated the issue and had two ideas of what it may be. Then had the audacity the argue with me about what he told me last week. I would never choose to reschedule if I could have left it last week and got it fixed and not had to return. Mind you I was more than patient last week when the two hour keep of the car turned into many hours. Donnie is very unprofessional, and I will not return to this service center again. - Morgan

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Best Chevy dealership in area. Bill Dabney made the deal pleasant and very helpful in describing the vehicle options. Been a customer of Bob Hook’s since 2006.

Best Chevy dealership in area. Bill Dabney made the deal pleasant and very helpful in describing the vehicle options. Been a customer of Bob Hook’s since 2006.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Everybody there was great to work with they didn’t try to sell you anything you didn’t want very upfront. Had a great experience.

Everybody there was great to work with they didn’t try to sell you anything you didn’t want very upfront. Had a great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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There’s nothing like having a dealership that you can trust as much as I trust Bob Hook Chevrolet. Thank you

There’s nothing like having a dealership that you can trust as much as I trust Bob Hook Chevrolet. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I can’t say enough great things about Granddaddy Dabney at Bob Hook Chevrolet! Since 2021, he has been helping me every step of the way when it comes to purchasing vehicles, and the experience has always been top tier. He has consistently made the process smooth, stress-free, and truly treated me like family instead of just another customer. Granddaddy Dabney sold me my very first car lol — and matter fact, all 5 of my cars! That alone speaks volumes about the trust and relationship we’ve built over the years. From my first vehicle purchase to now becoming the proud owner of my new Chevrolet Traverse, he has always made sure I got exactly what I needed. He’s patient, honest, knowledgeable, and genuinely cares about making sure his customers leave happy and confident in their decision. I’m beyond excited about upgrading from my Equinox to my Traverse — officially entering my “mom car” era with that third row! If you’re looking for someone trustworthy who will go above and beyond for you, I highly recommend Granddaddy Dabney at Bob Hook Chevrolet. Thank you again for your outstanding service and for always taking care of me and my family!

I can’t say enough great things about Granddaddy Dabney at Bob Hook Chevrolet! Since 2021, he has been helping me every step of the way when it comes to purchasing vehicles, and the experience has always been top tier. He has consistently made the process smooth, stress-free, and truly treated me like family instead of just another customer. Granddaddy Dabney sold me my very first car lol — and matter fact, all 5 of my cars! That alone speaks volumes about the trust and relationship we’ve built over the years. From my first vehicle purchase to now becoming the proud owner of my new Chevrolet Traverse, he has always made sure I got exactly what I needed. He’s patient, honest, knowledgeable, and genuinely cares about making sure his customers leave happy and confident in their decision. I’m beyond excited about upgrading from my Equinox to my Traverse — officially entering my “mom car” era with that third row! If you’re looking for someone trustworthy who will go above and beyond for you, I highly recommend Granddaddy Dabney at Bob Hook Chevrolet. Thank you again for your outstanding service and for always taking care of me and my family!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I purchased a vehicle several months ago and sales staff was very friendly. I was promised floor mats that were missing. I had made several calls to salesman and he said he would get it to me. No response so I left message for manager and he called back and said he had ordered a set of floor mats. I still haven’t heard anything back and it’s not about the floor mats but it’s the principle of the situation. They have lost a customer over this

I purchased a vehicle several months ago and sales staff was very friendly. I was promised floor mats that were missing. I had made several calls to salesman and he said he would get it to me. No response so I left message for manager and he called back and said he had ordered a set of floor mats. I still haven’t heard anything back and it’s not about the floor mats but it’s the principle of the situation. They have lost a customer over this

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Everyone at this dealership is always professional, kind and great service! Highly recommend this dealership!

Everyone at this dealership is always professional, kind and great service! Highly recommend this dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very courteous staff bill danbey was very helpful would recommend bob hook in the future

Very courteous staff bill danbey was very helpful would recommend bob hook in the future

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Aj was awesome to work with on the purchase of our 2025 Chevy 3500 dump truck! Made the process simple and easy. Which is exactly what I am looking for as a business owner!

Aj was awesome to work with on the purchase of our 2025 Chevy 3500 dump truck! Made the process simple and easy. Which is exactly what I am looking for as a business owner!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Would absolutely buy a car from them again! My salesman, Bill Dabney, was absolutely amazing. 10/10 experience from a girl who is easily overwhelmed. Lol.

Would absolutely buy a car from them again! My salesman, Bill Dabney, was absolutely amazing. 10/10 experience from a girl who is easily overwhelmed. Lol.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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