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Growing up in a small body/mechanical shop in Palmyra, Indiana run by my father I've learned the importance of taking care of our customers. With that being said, the business values I learned to live by there will always be the forefront of my interactions with you. Selling a car is not my job. A world class buying experience for you is.","emailTxt":"rslucher@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/0d453e09509e.jpg","drDealerId":2059,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1093996800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":260117,"personPtyId":39259510,"firstName":"Mike","lastName":"Higdon","titleText":"Pre-Owned Sales Manager","shortBioText":"I have been in the automotive industry since 1985. I live in Southern Indiana and Blessed with a wonderful wife and 4 great kids. I am a Deacon of Eastern Heights Baptist Church. I am excited after years being in this business to hopefully finish my career here at Bob Hook Chevrolet. Family owned and a place that treats employees and customers like family.","emailTxt":"mhigdon@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/6ed6820d1e24.jpg","drDealerId":2059,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"491702400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":260094,"personPtyId":39266290,"firstName":"Kelly","lastName":"Byrd","titleText":"BDC Manager","emailTxt":"kbyrd@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/3c76b5f0a319.jpg","drDealerId":2059,"dealerEmpStartDtUtc":"1383264000","industryStartDtUtc":"1036108800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":260101,"firstName":"Bob","lastName":"Hook Jr.","titleText":"President","emailTxt":"rlh@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/6e8de3c37d29.jpg","drDealerId":2059,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":260118,"personPtyId":39259859,"firstName":"Kris","lastName":"Hurt","titleText":"Service Advisor","emailTxt":"khurt@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/1d3676b1b3a7.jpg","drDealerId":2059,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":260099,"personPtyId":39243563,"firstName":"Jimmy","lastName":"Harris","titleText":"Sales","emailTxt":"Jharris@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/46ee6c9d49fc.jpg","drDealerId":2059,"dealerEmpStartDtUtc":"1191196800","industryStartDtUtc":"1191196800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":136095,"personPtyId":39238213,"firstName":"Bob","lastName":"Hook III","titleText":"General Manager","emailTxt":"bhook3@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/e23d8d2f9438.jpg","drDealerId":2059,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520980,"personPtyId":43825335,"firstName":"John","lastName":"Knotts","titleText":"Commercial Sales and Leasing","emailTxt":"jknotts@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/accad35fa87b.jpg","drDealerId":2059,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":139927,"personPtyId":39237864,"firstName":"Don","lastName":"Mills","titleText":"Commercial Sales","emailTxt":"dmills@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/0e01fb6d3e80.jpg","drDealerId":2059,"dealerEmpStartDtUtc":"702086400","industryStartDtUtc":"496972800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":139932,"firstName":"Bryan","lastName":"Cook","titleText":"Service Advisor","emailTxt":"bcook@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/64b71742d516.jpg","drDealerId":2059,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":510979,"personPtyId":41932246,"firstName":"Elisha","lastName":"Noe","titleText":"BDC Rep","emailTxt":"enoe@bobhook.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/a75bac66e29d.jpg","drDealerId":2059,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":260146,"personPtyId":39909708,"firstName":"Cecelia","lastName":"Browning","titleText":"Finance Manager","emailTxt":"ccheatham@bobhook.net","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":102,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2059/employees/a8cda90f0622.jpg","drDealerId":2059,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":451209,"personPtyId":39262650,"firstName":"Kristan","lastName":"Banks","titleText":"Sales Consultant","shortBioText":"Getting a vehicle doesn't have to be a difficult, or scary experience!! 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Dealers  /   Louisville, KY  /  Bob Hook Chevrolet

Bob Hook Chevrolet

4.9 out of 5 4.9
843 reviews
4144 Bardstown Rd Louisville, KY 40218
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Bob Hook Chevrolet Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:30 PM

Saturday

9:00 AM - 5:30 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed
Dealer website
Dealer website
New (866) 526-0172
Used (866) 326-5019
Service (888) 331-4516

Inventory

NEW
$12,106 MSRP $15,425
2020 Chevrolet Spark LS
  • Exterior Color: Black
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: FWD
NEW
$16,371 MSRP $22,590
2020 Chevrolet Trax LS
  • Exterior Color: Gray Metallic
  • Interior Color: Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: FWD
NEW
$11,894 MSRP $15,195
2020 Chevrolet Spark LS
  • Exterior Color: Summit White
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: FWD
NEW
$16,828 MSRP $23,085
2020 Chevrolet Trax LS
  • Exterior Color: Steel Metallic
  • Interior Color: Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: FWD
NEW
$16,371 MSRP $22,590
2020 Chevrolet Trax LS
  • Exterior Color: Summit White
  • Interior Color: Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: FWD
NEW
$16,371 MSRP $22,590
2020 Chevrolet Trax LS
  • Exterior Color: Black Metallic
  • Interior Color: Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: FWD

Our Employees

5.0 out of 5
(5.0) 196 reviews

William Dabney

Sales Consultant
5.0 out of 5
(5.0) 13 reviews

David Pryor

Sales Consultant
5.0 out of 5
(5.0) 26 reviews

Michael Sweets

Commercial Sales
5.0 out of 5
(5.0) 165 reviews

Jason Dugger

Finance Manager
5.0 out of 5
(5.0) 40 reviews

Max Minzenberger

Sales
5.0 out of 5
(5.0) 30 reviews

Ralph Slucher

Customer Experience Coordinator
5.0 out of 5
(5.0) 27 reviews

Mike Higdon

Pre-Owned Sales Manager
5.0 out of 5
(5.0) 17 reviews

Kelly Byrd

BDC Manager
5.0 out of 5
(5.0) 15 reviews

Bob Hook Jr.

President
5.0 out of 5
(5.0) 14 reviews

Kris Hurt

Service Advisor

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since April 1999

Thank you for visiting Bob Hook Chevrolet in Louisville, Kentucky. Our family-owned dealership has been providing Louisv

...

ille and the surrounding areas with quality cars, trucks, parts and service since 1953. Come see why we have been ranked #1 in Customer Satisfaction, maintain an A+ ranking with the Better Business Bureau and voted Best of Louisville for Automotive Service. Centrally located in Louisville, just 2 miles south of the Watterson at 4144 Bardstown Road.

"Your "No Nonsense" Car Dealer"

Photos & Videos

12
Photos |
Video

Service

Tire Rotation

$19.95

Oil, Filter Change

$39.95

Electrical System Diagnosis

$9.95

Multi-Point Inspection

Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
843 lifetime reviews. Includes reviews of Bob Hook Chevrolet from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews new bob customer service easy process professional friendly sale rep repeat customer waste time first time helpful informative great lot help find entire experience friendly staff
All Reviews new bob customer service easy process professional friendly sale rep repeat customer waste time first time
All Reviews new bob customer service easy process professional friendly sale rep repeat customer waste time first time helpful informative great lot help find entire experience friendly staff
  • 5.0 out of 5
    I was very pleased with this transaction! David Pryor...
    by Jp from DealerRater.com
    February 18, 2020

    I was very pleased with this transaction! David Pryor was most professional and pleasant to deal with and the dealership was very willing to get the deal... where it needed to be to gain my business!! I highly recommend Bob hook!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello JP, congratulations on your new purchase and thank you for taking the time to share your thoughts! We're so pleased to hear that you enjoyed you...r visit with David. We appreciate your recommendation and for choosing Bob Hook Chevrolet! We hope to see you in again soon!

    Worked with:
    David Pryor

    Sales Consultant

    (5.0) 13 reviews
  • 5.0 out of 5
    Jake has always done an amazing job for us. We have...
    by Ryanjones62 from DealerRater.com
    February 13, 2020

    Jake has always done an amazing job for us. We have bought 2 Malibus from Jake in the last year. Any time we have a service need we call Jake. We even... drive an hour to see Jake for all of our service needs.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Ryan, thank you for taking the time to share your thoughts! We're so pleased to hear that you enjoyed your visit with Jake and our team. We hope... to see you in again soon!

    Worked with:
    Jake Bishop

    Sales Consultant

    (4.2) 5 reviews
  • 5.0 out of 5
    Bill went out of his way to help get what I wanted....
    by Presgirl7390 from DealerRater.com
    February 11, 2020

    Bill went out of his way to help get what I wanted. Didn't rush me and didn't give up!! He was a true pleasure to work with!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with Bill! We truly appreciate your positive feedback, and congratulations on your new purchase.... We look forward to your next visit and thank you for shopping at Bob Hook Chevrolet.

    Worked with:
    William Dabney

    Sales Consultant

    (5.0) 196 reviews
  • 5.0 out of 5
    Michael was great ! Will buy from again.
    by david.smith from DealerRater.com
    February 11, 2020

    We needed a Silverado Work truck for a business. Michael Sweets was a great sales person and worked hard to get our business and close the sale. We got... a great deal and had a great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, congratulations on your new Silverado! We are so happy that we were able to find the truck that you needed for your business. Thank you for cho...osing Bob Hook Chevrolet and we hope to do business with you again soon. Take care!

    Worked with:
    Michael Sweets

    Commercial Sales

    (5.0) 26 reviews
  • 5.0 out of 5
    every experience, and i have had quite a few as i have...
    by arnold.elissa from DealerRater.com
    January 31, 2020

    every experience, and i have had quite a few as i have been leasing cars with bob hook for several years now, has been perfect. they go above and beyond... every single time. dave hook and david pryor continue to exceed my expectations (ie; i would reeaally love those shiny wheels, a sunroof, heated seats, but don't need the dvd player..can you find that for me?) they always deliver, and with smiles no less! car dealerships can be intimidating, especially being female, and are always completely draining, female or male. bob hook is the one car dealership i can walk into every time and not only feel welcome but actually end up sticking around for a bit enjoying my conversations with them. can't imagine there are many dealerships like that. the process, start to finish, is always a breeze. cecilia is so efficient and has everything ready for me to sign the second i sit down in her office. 7 minutes later and i'm out the door with my new car..and every little detail on/in it that i requested. can't beat bob hook.. you all are the best. thanks!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    For us at Bob Hook Chevrolet, you are family! This is why David, Bob, Cecelia, and the entire teams goes above and beyond to ensure you are happy with... your vehicle and our services. Congratulations on your new car and if you have any other concerns feel free to ask. Elissa, safe travels!

    Worked with:
    David Pryor

    Sales Consultant

    (5.0) 13 reviews
    Cecelia Browning

    Finance Manager

    (4.9) 102 reviews
  • 5.0 out of 5
    It is the second car I buy with Bob Hook, so I can tell...
    by Rperez69 from DealerRater.com
    January 28, 2020

    It is the second car I buy with Bob Hook, so I can tell they are very professional,and really friendly. I strongly recomend it.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for the recommendation and five star rating. We appreciate you as a valued customer and thank you for choosing Bob Hook Chevrolet for all of... your vehicle needs. We look forward to working with you again and congratulations on your new car.

    Worked with:
    William Dabney

    Sales Consultant

    (5.0) 196 reviews
    Cecelia Browning

    Finance Manager

    (4.9) 102 reviews
  • 5.0 out of 5
    Bill Dabney provided excellent customer service. He was...
    by Kenisha Mitchem from DealerRater.com
    January 23, 2020

    Bill Dabney provided excellent customer service. He was very knowledgeable and kept me informed throughout the process. I definitely recommend this dealership... and will be back!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Kenisha, thank you for the wonderful review as well as the 5-star rating. I am pleased to hear you found your experience with us to your liking. I am ...glad Bill was able to help you through your car-buying process. He is an excellent salesmen and an asset to our company. Thank you for choosing Bob Hook Chevrolet & we appreciate your recommendation. Looking forward to working with you again soon.

    Worked with:
    William Dabney

    Sales Consultant

    (5.0) 196 reviews
    Jason Dugger

    Finance Manager

    (5.0) 165 reviews
  • 5.0 out of 5
    John Knotts provided wonderful customer service and we...
    by leslielinsman from DealerRater.com
    January 20, 2020

    John Knotts provided wonderful customer service and we had a seamless transaction! Everyone was so kind and went out of their way to help us.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Leslie, thank you for the review as well as the 5-star rating and your review on John. Thank you for choosing Bob Hook Chevrolet & congratulations on... your new vehicle. We hope to see you again soon.

    Worked with:
    John Knotts

    Commercial Sales and Leasing

    (5.0) 12 reviews
    Willie Mitchell

    Pre-Owned Commercial

    (4.9) 11 reviews
  • 5.0 out of 5
    Had a great experience, Bill was fun and easy to work...
    by Kristi from DealerRater.com
    January 19, 2020

    Had a great experience, Bill was fun and easy to work with! Everyone we encountered treated us well. Not to mention their selection of music that day on... point.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Kristi, thank you for the wonderful review as well as the 5-star rating. Bill and the entire team, would like to congratulate you on your new vehicle.... Thank you for choosing Bob Hook Chevrolet and we hope to see you again soon.

    Worked with:
    William Dabney

    Sales Consultant

    (5.0) 196 reviews
  • 5.0 out of 5
    A very nice atmosphere. Professional employees. Didn't...
    by Vicpad208 from DealerRater.com
    January 16, 2020

    A very nice atmosphere. Professional employees. Didn't feel pressured at all. Bill Dabney was our salesman, he explained all the car's features. He didn't... make us feel rushed. That's really appreciated. I would highly recommend this dealership if you're looking for a car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Vic! We appreciate your support and recommendation. We at Bob Hook Chevrolet, understands the pressures of the ca...r buying experience that is why our staff are not only knowledgable but dedicated to match each customer with a vehicle that fits their needs, lifestyle, and budget. Our top priority is our customers and making sure they are happy, and that you do not feel pressured. We are extremely proud of Bill and the service he provides. Thank you for choosing Bob Hook Chevrolet and please come visit us again, for all of your car needs.

    Worked with:
    William Dabney

    Sales Consultant

    (5.0) 196 reviews
    Cecelia Browning

    Finance Manager

    (4.9) 102 reviews
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