Mann Chrysler - Mt. Sterling

They don't even deserve 1 star. I was working a deal on a 2011 RAM 1500 Laramie 4x4 truck. They pulled my credit, got me terms and told me what I would have to put down. I was just waiting for them to get the final shipping costs to find out what the payment would be and if it was going to be something that was acceptable. I don't hear from anyone for almost a day so I text my salesman and he tells me he is out due to a family emergency and he would follow up with his sales manager. I am waiting and don't hear from anyone for almost 2 days total. I check their site this morning and the truck was sold. They were working a deal with me. I had first option and they sell the truck right from underneath me. No ethics, no morals in the way they do business. This is fair warning. They did it to me and they will do it to you, or maybe worse! Be wise and stay away!

Absolutely the worse I've ever seen in a car dealership, I am almost 70 yrs old ,,heart probs,, I bought a vehicle in hopes it would serve to take me to doc appts,, I was wrong it stranded me on the road after a week then 5 or 6 times after that,,,trans went out,, break's,. Rusted,,,locked up,,,rearend went out,,,junk junk,,,,

Very unfortunate to have bought from this place would ( never) recommend any one buy from them, over priced,, poor customer service if you do go there pay close attention to what they tell you about where a vehicle came from,

I bought a 2015 Lexus RX 350 from Mann last month with 6500 original miles. I love the car, but the experience of working with the salesman, Josh, and manager were extremely poor. I saw the car on a Friday and purchased it the next day. My husband and I did not wish to have a car payment, so we shifted funds so that we could make the purchase on our credit card. We called TWICE prior to leaving Georgetown to make sure this was okay. Our salesman checked it out, and told us - twice - that there was no problem. We arrived at the dealership 45 minutes later, only for our salesman to say he had made a mistake. He called in his manager, Mike, who very tensely informed us that they could not and would not accept complete payment by credit card (which is the reason we called twice in the first place). We ended up paying partially on the card, and the remainder by check. The manager was quite whiny and terse with us - never saying a word of appreciation for the sale. He even questioned why we didn't want to make payments on the vehicle (none of his business). The salesman couldn't access the service record on the vehicle, but he was absolutely certain it had received an oil change. When I drove off the lot I discovered the "Maintenance Required" light was on. I stopped a mile and a half from the dealership to inquire of my salesman about this. He told me the service department had neglected to turn it off, and that he would call on Monday to tell me how to do this. I never received a call, then had to be out of town for a couple of weeks. I called the dealership three times to speak with Josh about the service on the car and never received a call back. I did finally get through to a member of the service team who checked the record on the car and informed me that they had done NOTHING to service the car since it had been in their possession. So, with a 10-hour road trip planned and packed for, we had to take a detour and extra time to get a complete oil change on the vehicle. And now for the GREAT NEWS: Last week I was contacted by Courtney Hall, the Customer Service Representative at Mann. For every challenge that had been presented by the men I dealt with at the dealership, Courtney made up for with her professional attitude, fact-finding, kindness, knowledge, and proactive responses. She made it possible for me to get the vehicle's VIN # checked out by the Sheriff's Dept. in Scott County so I don't have to make another round trip to the dealership. She listened to my concerns, expressed a truly caring attitude towards me, and made the oil change charge correct for me. If Mann Auto Dealership wants to be a successful enterprise as it moves forward, I strongly suggest that every sales person, manager, service representative, and even the owner, take customer service lessons from Courtney. This woman is worth her weight in gold, and she deserves to be commended - and rewarded with a generous raise. If it weren't for Courtney this would be a very different review, indeed. Thank you, Wonder Woman!

Worst treatment I ever saw,, over paid by $1000, oo of dollars , told was local trade,,, it was from Ohio,,,been wrecked, all kinds of mechanical probs,,,brakes ,,,,trany,,,had to be replaced,, on and on,,,FTC contacted ATTN gen ,,,no help, I contacted Chrysler about xxxxxxwith truck and the dealership in Ohio that sold when new,,,it had been in shop at 23,000 mil,,from what I find it wasn't fixed at that time,,,

Bought a used Town and Country May 2016. Sept 2016 its been in the shop twice. Complete overhaul of transmission required and 400.00 in rental fees. Total lemon and Mann refuses to call back.

Purchased new 2011 dodge 3500. The truck has been total nightmare of repairs and recalls. Attempted to get dealership to works with us of trading in on new truck. Didn't have time to spend on considering trade in. Sales manager spent about 5 minutes with us and sent someone under him out to talk with us. Didn't even have respect to talk himself. Not kind manager I would want doing sales at my business. With 2 attempts to contact mr. Mann owner. No return calls. I guess another case where the little person gets the short end. I would never purchase another vehicle Mann Dodge or buy a dodge again. Nor will any family, friends, or co workers I know!!!

I recently went to purchase a newer truck. John back was my salesperson he took my keys to my truck . I told him what I was looking for. We made a deal.This is my 3rd vehicle I bought from him he is a great saleperson and will go out of his way to make sure you are happy with puchase of a vehicle. Mann dodge jeep chrysler is the only place I would buy a vehicle from, everyone from sales to owner and service department is very nice and helpful. I wiill not buy from nobody else. Mann dodge is the only dealer I would go to and buy a vehicle

I went in today to look for a late model used pickup. After finding one I really liked, we talked to the salesman, John ( I believe, he never really introduced himself). He took the keys to my vehicle to evaluate for a trade, came back, spoke with his sales manager, then came back to me to discuss a deal. After a little back and forth, we settled on a deal. We took the truck out for a test drive to make sure it suited me. When we arrived back, the sales manager informed me that the salesman had made an error on the evaluation (put auto instead of manual transmission) and our deal was no longer possible. They admitted the problem was their fault, yet offered no solution.

I bought a Cadillac CTS off of John Back. It was the best experience buying a vehicle that I've ever had. He was honest with me and answered all my questions. I have bought 3 other vehicles off of John and will definitely come back for future purchases and I always recommend him to others who are looking to buy a car. You will not find a better salesman to work with! I highly recommend this dealership and John Back!