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Adams Buick GMC

(66 reviews)
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–7:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–7:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

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Reviews

(66 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Adams Buick GMC from DealerRater.

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Wonderful service always.

Wonderful service always. Prompt and efficient. Customer service is great as well. Highly recommend. Top notch.

Wonderful service always.

Wonderful service always. Prompt and efficient. Customer service is great as well. Highly recommend. Top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your incredible review! We're thrilled to hear that you consistently receive wonderful service at Adams Buick GMC Truck. Your kind words about our prompt and efficient customer service mean a lot to us. We appreciate your recommendation and look forward to serving you again soon! Sincerely, The Adams Buick GMC Team

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I am always impressed by how intentional Service Advisor

I am always impressed by how intentional Service Advisor Ricky Middleton is about his craft. He takes relationships with his customers, and understanding the vehicle, seriously.

I am always impressed by how intentional Service Advisor

I am always impressed by how intentional Service Advisor Ricky Middleton is about his craft. He takes relationships with his customers, and understanding the vehicle, seriously.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Mark, for your kind words about our service advisor, Ricky. We pride ourselves on building strong relationships with our customers and ensuring they have a great understanding of their vehicles. Your appreciation means a lot to us at Adams Buick GMC Truck. We look forward to serving you again soon! Sincerely, The Adams Buick GMC Team

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Always polite and courteous.

Always polite and courteous. They explain any issues and give estimates on the cost to fix. Very convenient scheduling of appointments call or go on line. I've purchased two vehicles here and continue to have them serviced here. Highly recommend whether looking to buy or need service.

Always polite and courteous.

Always polite and courteous. They explain any issues and give estimates on the cost to fix. Very convenient scheduling of appointments call or go on line. I've purchased two vehicles here and continue to have them serviced here. Highly recommend whether looking to buy or need service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We truly appreciate your kind words about our team at Adams Buick GMC Truck and your loyalty in purchasing and servicing your vehicles with us. It's great to hear that you find our communication and scheduling convenient. We look forward to serving you again in the future! Sincerely, The Adams Buick GMC Team

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great place to purchase,, no hassle sales team, very

great place to purchase,, no hassle sales team, very happy with our purchase. Highly recommend

great place to purchase,, no hassle sales team, very

great place to purchase,, no hassle sales team, very happy with our purchase. Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback, David! We're thrilled to hear that you had a great experience at Adams Buick GMC Truck and that you are happy with your purchase. Our no-hassle sales team strives to make the buying process enjoyable, and your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, The Adams Buick GMC Team

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Paul Todd was very nice and extremely helpful when it

Paul Todd was very nice and extremely helpful when it came to helping me decide on a vehicle just right for me. Along with everyone else that I encountered while there was kind and courteous, Doing an exceptional job! I look forward to future visits with maintaining upkeeping on my new vehicle. As I'm sure I will always receive the best service possible. Thank you so much, Lois Moore

Paul Todd was very nice and extremely helpful when it

Paul Todd was very nice and extremely helpful when it came to helping me decide on a vehicle just right for me. Along with everyone else that I encountered while there was kind and courteous, Doing an exceptional job! I look forward to future visits with maintaining upkeeping on my new vehicle. As I'm sure I will always receive the best service possible. Thank you so much, Lois Moore

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Lois, for your wonderful review! We’re thrilled to hear that Paul and our team at Adams Buick GMC Truck provided you with exceptional service while helping you find the perfect vehicle. Your satisfaction is our priority, and we look forward to assisting you with all your maintenance needs in the future. Please come see us again soon! Sincerely, The Adams Buick GMC Team

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I recently had my GMC Terrain serviced at Adams GMC

I recently had my GMC Terrain serviced at Adams GMC Dealership in Richmond, KY. The service was great. The service mgr. Tim Sizemore was wonderful. I couldn't have asked for better correspondence with him. The salesman for me, Jason, goes above and beyond to keep me as a satisfied customer. I travel 80 miles round trip to get my SUV serviced but it is worthwhile to get treated royally which happens all the time.

I recently had my GMC Terrain serviced at Adams GMC

I recently had my GMC Terrain serviced at Adams GMC Dealership in Richmond, KY. The service was great. The service mgr. Tim Sizemore was wonderful. I couldn't have asked for better correspondence with him. The salesman for me, Jason, goes above and beyond to keep me as a satisfied customer. I travel 80 miles round trip to get my SUV serviced but it is worthwhile to get treated royally which happens all the time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Brenda, for your wonderful review! We greatly appreciate your kind words about Tim and Jason at Adams Buick GMC Truck. We're thrilled to hear that you find the service on your GMC Terrain to be worth the journey. Your satisfaction is our top priority, and we're grateful for your loyalty. We look forward to welcoming you back next time! Sincerely, The Adams Buick GMC Team

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As always they got me in and out quickly!

As always they got me in and out quickly! Everyone is always professional and explain everything without hesitation.

As always they got me in and out quickly!

As always they got me in and out quickly! Everyone is always professional and explain everything without hesitation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a quick and professional experience with us at Adams Buick GMC Truck. Our team is dedicated to ensuring that all your questions are answered, and we appreciate you taking the time to share your positive feedback. We look forward to seeing you again soon! Sincerely, The Adams Buick GMC Team

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We have purchased 2 vehicles here as well as keeping them

We have purchased 2 vehicles here as well as keeping them maintenanced. Service is always done in a timely manner which makes it easier to just wait for our vehicle.The lobby (or wait room) is comfortable and always clean, as well as accommodating. Ricky Middleton (service department) is great at addressing any or all concerns and let's us know we are valued customers.

We have purchased 2 vehicles here as well as keeping them

We have purchased 2 vehicles here as well as keeping them maintenanced. Service is always done in a timely manner which makes it easier to just wait for our vehicle.The lobby (or wait room) is comfortable and always clean, as well as accommodating. Ricky Middleton (service department) is great at addressing any or all concerns and let's us know we are valued customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Adams Buick GMC Truck. We are thrilled to hear that you appreciate our timely service, comfortable lobby, and our dedicated team member, Ricky. We are committed to providing exceptional service to valued customers like you. We look forward to assisting you with any future vehicle needs. Sincerely, The Adams Buick GMC Team

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Small dealership that treats their customers well.

Small dealership that treats their customers well. Service area is clean and welcoming. Excellent customer service.

Small dealership that treats their customers well.

Small dealership that treats their customers well. Service area is clean and welcoming. Excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, The Adams Buick GMC Team

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This is my third purchase of a Buick at Adam's Buick GMC

This is my third purchase of a Buick at Adam's Buick GMC in Richmond, KY. Jay, "the king of Buick" assisted me. I never felt pressured to purchase a car and he went above and beyond to get me the best deal and financing for my situation. Jay genuinely cares about his customers, and this shows in the way he is so helpful and wants to help get the best possible deal for his customers. The other employees I came into contact with are equally helpful, courteous and professional. I will always buy my vehicles from Adam's dealership.

This is my third purchase of a Buick at Adam's Buick GMC

This is my third purchase of a Buick at Adam's Buick GMC in Richmond, KY. Jay, "the king of Buick" assisted me. I never felt pressured to purchase a car and he went above and beyond to get me the best deal and financing for my situation. Jay genuinely cares about his customers, and this shows in the way he is so helpful and wants to help get the best possible deal for his customers. The other employees I came into contact with are equally helpful, courteous and professional. I will always buy my vehicles from Adam's dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glenn, thank you for your loyalty to our dealership and for taking the time to write this review. Jay’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Adams Buick GMC Team

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