Reviews
GMC Sierra Service Repair
I was having an issue with what I thought was a starter or battery. Pulled up at closing time to the dealership and they got my vehicle on the computer ASAP. Told them I'd leave over night and they could contact me tomorrow when it was ready and was called very early. Customer service and work done was A++. I recommend Adam's to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, it’s great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Adams Buick GMC Team
I had an oil change and tire rotation performed on my
I had an oil change and tire rotation performed on my Buick. They picked it up at work and brought it back to me. Could you ask for any better service? I think not! A+++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Adams Buick GMC Team
I was having an issue with what I thought was a starter
I was having an issue with what I thought was a starter or battery. Pulled up at closing time to the dealership and they got my vehicle on the computer ASAP. Told them I'd leave over night and they could contact me tomorrow when it was ready and was called very early. Customer service and work done was A++. I recommend Adam's to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Adams Buick GMC Team
VERY FRIENDLY NEW SERVICE MANAGER
The new Service manager checked me in for my oil change and tire rotation. He was absolutely so friendly and helpful! He answered all my questions and even recommended I look into the new Terrain AT4 because I told him how much I loved and miss my Terrain but needed the At4 for showing rural property and going through creeks, fields, etc.. (I recently upgraded to the Canyon AT4.) I didn't know the Terrain is now available in the At4. So good info to have. Again, he was a breath of fresh air in the service department!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Adams Buick GMC Team
I wish I had felt better about the deal I got a AdAms. I...
I wish I had felt better about the deal I got a AdAms. I truly felt pressured ( I kept telling Paul is was needing to go mow, yes, . mow ) He said he could get it done in a few minutes... well he did. My mistake was getting caught in all of his fast talking and him telling me what another dealership was going to give me for my truck was just a “ shell game “. I wish I had gone back to the other dealership where me trade was Worth 4’thousand more dollars. Now I am upside down on a vehicle I should not have bought.. just do your work before you go. Don’t get caught up in the conversation, you could be paying more then you want or should
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Adams Buick GMC Team
Oil change service.
They done a very good job. I like the Oil change package that they offer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Donnie! Please come visit us if you need anything else, be it service or sales. Sincerely, The Adams Buick GMC Team
The good sales person was on vacation!!! :( :(
We bought a car from this dealer. We live out of state. Long story short, do not use Allan Joseph for a sales rep, and if you live out of state, only use Paul Todd. Mr. Paul gets things done right, the first time. I wish I could review just the persson and not the business as a whole.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Treated poorly after vehicle service on error.
Treated poorly after my hubcap fell off. I didn't notice it quick enough. Veterans stay away from this dealer. Very disrespectful. Bad service relations and. communication
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I called Derek right after his initial complaint - his hubcap had fallen off - he notified us several weeks later he was upset we wouldn't pay it( he had driven from Ky to Fla) I sent him a check for $50 two weeks ago to cover the hubcap. Don't know why he is not happy. Rick Wicker GM of Adams
Pleasant experience
The salesman made the buying process very easy when I purchased a used vehicle. All of the employees were very friendly and congratulated me on the purchase of a vehicle. I drove nearly three hours to make a purchase because they had the vehicle I wanted and I'm glad I did. I would shop with Adam's again given the opportunity.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rude manager and waste of time
I went to Adams to buy because I had purchased from them before. The ?manager? was rude and the salesman didn?t know what he was doing. Wasn?t a good experience
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (859) 759-0092 when you have an opportunity, and we will be more than happy to try and turn your experience around. When were you in the dealership? We had a "Staffed Sale" in March - the team that was waiting on customers was not our store employees. I apologize for your treatment. Sincerely, Rick Wicker General Manager