Crystal Lake Chrysler Jeep Dodge Ram

Recently been walking away with a new problem with my car after service expensive prices

I brought my Jeep in due to warning lights on the dashboard and was charged $198 for diagnostics. The following day, I was told additional diagnostics would be required—for another $198. Despite spending over $300, nothing was actually fixed and the warning lights are still on. All they ended up doing was an oil change, which should have cost $54.99, yet I was charged $330. To make matters worse, the service manager was a bit rude throughout the process. The only information I received was what I could have learned from a basic oil change. What’s especially frustrating is that this is the same issue I had before my warranty expired—an issue they didn’t seem willing to identify until the warranty had ended. Now, they’re suggesting it might be the transfer case, which was previously repaired at this same dealership. If that’s the case, it clearly wasn’t done properly the first time. My family has purchased several vehicles from this dealership—including my parents and myself—but this experience makes me feel like I’m being nickel-and-dimed. At this point, I’ve taken my vehicle elsewhere and seriously doubt I’ll return

Great dealership they fix my gladiator i would recommend them to anyone who needs a repair

Anna L was fantastic. The service dept was great. This experience will bring me back Crystal Lake Chrysler Jeep

Good dealership, Had a very extensive repair done on our car and so far all is OK. Anna the service rep was good to work with and helped us a lot, The general manager Jimmy was excellent helping us with our repair getting done expeditiously. Would recommend to others. Richard Pasternak

After watching my truck sit for 30 mins I finally asked when it's going to be ready. Oh here's rge paperwork. Then later 4 hours after being home I get a text stating it's not ready yet but here's your invoice. $300 over the price I had already paid.

Friendly and courtesy service advisor. Anna was very knowledgeable and helpful. My car was done on schedule. Thanks.

Great service. Fixed my jeep wrangler when others couldn’t. Would recommend to anyone needing service.

Excellent work! I was told what was needed to be done and the problem is fixed! No “oh by the way” additional repairs.

I was able to schedule my appointment and they had openings the next day! They were prompt and friendly when changing my oil and rotating my tires. We waited in the waiting area and they were done in no time.