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Crystal Lake Chrysler Jeep Dodge Ram

(528 reviews)

Reviews

(528 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crystal Lake Chrysler Jeep Dodge Ram from DealerRater.

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Recently been walking away with a new problem with my car

Recently been walking away with a new problem with my car after service expensive prices

Recently been walking away with a new problem with my car

Recently been walking away with a new problem with my car after service expensive prices

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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I brought my Jeep in due to warning lights on the

I brought my Jeep in due to warning lights on the dashboard and was charged $198 for diagnostics. The following day, I was told additional diagnostics would be required—for another $198. Despite spending over $300, nothing was actually fixed and the warning lights are still on. All they ended up doing was an oil change, which should have cost $54.99, yet I was charged $330. To make matters worse, the service manager was a bit rude throughout the process. The only information I received was what I could have learned from a basic oil change. What’s especially frustrating is that this is the same issue I had before my warranty expired—an issue they didn’t seem willing to identify until the warranty had ended. Now, they’re suggesting it might be the transfer case, which was previously repaired at this same dealership. If that’s the case, it clearly wasn’t done properly the first time. My family has purchased several vehicles from this dealership—including my parents and myself—but this experience makes me feel like I’m being nickel-and-dimed. At this point, I’ve taken my vehicle elsewhere and seriously doubt I’ll return

I brought my Jeep in due to warning lights on the

I brought my Jeep in due to warning lights on the dashboard and was charged $198 for diagnostics. The following day, I was told additional diagnostics would be required—for another $198. Despite spending over $300, nothing was actually fixed and the warning lights are still on. All they ended up doing was an oil change, which should have cost $54.99, yet I was charged $330. To make matters worse, the service manager was a bit rude throughout the process. The only information I received was what I could have learned from a basic oil change. What’s especially frustrating is that this is the same issue I had before my warranty expired—an issue they didn’t seem willing to identify until the warranty had ended. Now, they’re suggesting it might be the transfer case, which was previously repaired at this same dealership. If that’s the case, it clearly wasn’t done properly the first time. My family has purchased several vehicles from this dealership—including my parents and myself—but this experience makes me feel like I’m being nickel-and-dimed. At this point, I’ve taken my vehicle elsewhere and seriously doubt I’ll return

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Great dealership they fix my gladiator i would recommend

Great dealership they fix my gladiator i would recommend them to anyone who needs a repair

Great dealership they fix my gladiator i would recommend

Great dealership they fix my gladiator i would recommend them to anyone who needs a repair

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Anna L was fantastic.

Anna L was fantastic. The service dept was great. This experience will bring me back Crystal Lake Chrysler Jeep

Anna L was fantastic.

Anna L was fantastic. The service dept was great. This experience will bring me back Crystal Lake Chrysler Jeep

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Good dealership, Had a very extensive repair done on our

Good dealership, Had a very extensive repair done on our car and so far all is OK. Anna the service rep was good to work with and helped us a lot, The general manager Jimmy was excellent helping us with our repair getting done expeditiously. Would recommend to others. Richard Pasternak

Good dealership, Had a very extensive repair done on our

Good dealership, Had a very extensive repair done on our car and so far all is OK. Anna the service rep was good to work with and helped us a lot, The general manager Jimmy was excellent helping us with our repair getting done expeditiously. Would recommend to others. Richard Pasternak

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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After watching my truck sit for 30 mins I finally asked

After watching my truck sit for 30 mins I finally asked when it's going to be ready. Oh here's rge paperwork. Then later 4 hours after being home I get a text stating it's not ready yet but here's your invoice. $300 over the price I had already paid.

After watching my truck sit for 30 mins I finally asked

After watching my truck sit for 30 mins I finally asked when it's going to be ready. Oh here's rge paperwork. Then later 4 hours after being home I get a text stating it's not ready yet but here's your invoice. $300 over the price I had already paid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Friendly and courtesy service advisor.

Friendly and courtesy service advisor. Anna was very knowledgeable and helpful. My car was done on schedule. Thanks.

Friendly and courtesy service advisor.

Friendly and courtesy service advisor. Anna was very knowledgeable and helpful. My car was done on schedule. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service.

Great service. Fixed my jeep wrangler when others couldn’t. Would recommend to anyone needing service.

Great service.

Great service. Fixed my jeep wrangler when others couldn’t. Would recommend to anyone needing service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent work!

Excellent work! I was told what was needed to be done and the problem is fixed! No “oh by the way” additional repairs.

Excellent work!

Excellent work! I was told what was needed to be done and the problem is fixed! No “oh by the way” additional repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I was able to schedule my appointment and they had

I was able to schedule my appointment and they had openings the next day! They were prompt and friendly when changing my oil and rotating my tires. We waited in the waiting area and they were done in no time.

I was able to schedule my appointment and they had

I was able to schedule my appointment and they had openings the next day! They were prompt and friendly when changing my oil and rotating my tires. We waited in the waiting area and they were done in no time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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