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Crystal Lake Chrysler Jeep Dodge Ram

(532 reviews)

Reviews

(532 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crystal Lake Chrysler Jeep Dodge Ram from DealerRater.

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Repaired as agreed.

Repaired as agreed.of course they offer added services, but they did not pressure me when I declined the extras.

Repaired as agreed.

Repaired as agreed.of course they offer added services, but they did not pressure me when I declined the extras.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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The woman employee who scheduled the appointment,

The woman employee who scheduled the appointment, communicated with me throughout the service and handled me when I picked up the car was amazing! So helpful.

The woman employee who scheduled the appointment,

The woman employee who scheduled the appointment, communicated with me throughout the service and handled me when I picked up the car was amazing! So helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great staff!

Great staff! Knew what I wanted and they delivered. Overall good purchase experience! Service was also outstanding!

Great staff!

Great staff! Knew what I wanted and they delivered. Overall good purchase experience! Service was also outstanding!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I scheduled my car for two services.

I scheduled my car for two services. They only performed one. When I called, I spoke to a different service writer who couldn't understand the notes about what was needed. My service writer has ghosted me for 3 days now. My problem is still not resolved.

I scheduled my car for two services.

I scheduled my car for two services. They only performed one. When I called, I spoke to a different service writer who couldn't understand the notes about what was needed. My service writer has ghosted me for 3 days now. My problem is still not resolved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Recently been walking away with a new problem with my car

Recently been walking away with a new problem with my car after service expensive prices

Recently been walking away with a new problem with my car

Recently been walking away with a new problem with my car after service expensive prices

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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I brought my Jeep in due to warning lights on the

I brought my Jeep in due to warning lights on the dashboard and was charged $198 for diagnostics. The following day, I was told additional diagnostics would be required—for another $198. Despite spending over $300, nothing was actually fixed and the warning lights are still on. All they ended up doing was an oil change, which should have cost $54.99, yet I was charged $330. To make matters worse, the service manager was a bit rude throughout the process. The only information I received was what I could have learned from a basic oil change. What’s especially frustrating is that this is the same issue I had before my warranty expired—an issue they didn’t seem willing to identify until the warranty had ended. Now, they’re suggesting it might be the transfer case, which was previously repaired at this same dealership. If that’s the case, it clearly wasn’t done properly the first time. My family has purchased several vehicles from this dealership—including my parents and myself—but this experience makes me feel like I’m being nickel-and-dimed. At this point, I’ve taken my vehicle elsewhere and seriously doubt I’ll return

I brought my Jeep in due to warning lights on the

I brought my Jeep in due to warning lights on the dashboard and was charged $198 for diagnostics. The following day, I was told additional diagnostics would be required—for another $198. Despite spending over $300, nothing was actually fixed and the warning lights are still on. All they ended up doing was an oil change, which should have cost $54.99, yet I was charged $330. To make matters worse, the service manager was a bit rude throughout the process. The only information I received was what I could have learned from a basic oil change. What’s especially frustrating is that this is the same issue I had before my warranty expired—an issue they didn’t seem willing to identify until the warranty had ended. Now, they’re suggesting it might be the transfer case, which was previously repaired at this same dealership. If that’s the case, it clearly wasn’t done properly the first time. My family has purchased several vehicles from this dealership—including my parents and myself—but this experience makes me feel like I’m being nickel-and-dimed. At this point, I’ve taken my vehicle elsewhere and seriously doubt I’ll return

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Great dealership they fix my gladiator i would recommend

Great dealership they fix my gladiator i would recommend them to anyone who needs a repair

Great dealership they fix my gladiator i would recommend

Great dealership they fix my gladiator i would recommend them to anyone who needs a repair

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Anna L was fantastic.

Anna L was fantastic. The service dept was great. This experience will bring me back Crystal Lake Chrysler Jeep

Anna L was fantastic.

Anna L was fantastic. The service dept was great. This experience will bring me back Crystal Lake Chrysler Jeep

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Good dealership, Had a very extensive repair done on our

Good dealership, Had a very extensive repair done on our car and so far all is OK. Anna the service rep was good to work with and helped us a lot, The general manager Jimmy was excellent helping us with our repair getting done expeditiously. Would recommend to others. Richard Pasternak

Good dealership, Had a very extensive repair done on our

Good dealership, Had a very extensive repair done on our car and so far all is OK. Anna the service rep was good to work with and helped us a lot, The general manager Jimmy was excellent helping us with our repair getting done expeditiously. Would recommend to others. Richard Pasternak

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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After watching my truck sit for 30 mins I finally asked

After watching my truck sit for 30 mins I finally asked when it's going to be ready. Oh here's rge paperwork. Then later 4 hours after being home I get a text stating it's not ready yet but here's your invoice. $300 over the price I had already paid.

After watching my truck sit for 30 mins I finally asked

After watching my truck sit for 30 mins I finally asked when it's going to be ready. Oh here's rge paperwork. Then later 4 hours after being home I get a text stating it's not ready yet but here's your invoice. $300 over the price I had already paid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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