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Kerry Chevrolet of Alexandria

(3,199 reviews)
Visit Kerry Chevrolet of Alexandria
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (859) 448-5988 (859) 448-5988
Used (859) 838-4116 (859) 838-4116
Service (859) 838-4023 (859) 838-4023

Reviews

(3,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kerry Chevrolet of Alexandria from DealerRater.

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Terrible!!!!!!!

I walked in with an Internet sales price of 16,767 with a sticker price of 20,495 by they got me down to the out the door price the Elantra was gonna cost me 27,799 they have absolutely no knowledge of their cars and how they treat their customers is completely outrageous wouldn't recommend to anyone

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

thanks!

After a bad experience across the street, I came here and spoke to Chad. He made everything really simple and helped me through the whole process. I will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thought I wasnt going to find anything here

I haven't had a vehicle in 5 years, so when my grandma passed she left me a trust fund to get myself a car. So I was calling another dealership setting to buy some suvs with tinted windows, and another promises made to me. By accident my friend came to Kerry (know mind you i had bought my first car from Kerry and it was a saturn but I tell you now that car lasted so many road trips, and going back and forth to college, which was 45 minutes away one way and it had just regular tune ups and minor probs that cost barely nothing, so anyways she wasn't going to leave this was the only place she was going to go. So I looked at all the suvs and i finally found a car that was just made for me, and not a suv but a car that would be big enough to travel. And the salesman helped me find that dream car and was patient with me. I would recommend coming her due to the also all the promises the other car lot promised me was either illegal or could not be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

nice car nice price

I bought a used car from Kerry Chevy, Adam Johnson really went to work to get the deal done, once we agreed on price the finance guy knew his stuff, went without a hitch when I went to pick up the car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for purchasing your vehicle here at Kerry Chevrolet! Thanks also for your comments concerning our salesman and our used car department! We pride ourselves in the customer service we provide and we appreciate your taking the time to share your experience!!! Let us know if we can be of further assistance!!!

Very Professional!

Buying process from start to finish was very professional. Both Frank Snowden and Walter Collins were outstanding. I would highly recommend them to anyone. They are fair and honest and made the whole experience hassle free. Thanks again guys! Love the Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a great experience at Kerry Hyundai Chevrolet. I...

I had a great experience at Kerry Hyundai Chevrolet. I went up in the pouring rain to check out the new 2013 Hyundai Elantra GT and Jon was nice and willing to run in the rain to let me drive the car. Everyone stayed positive even when we couldn't reach agreement on numbers that night. I ended up making a deal and heading up the next afternoon and buying the car I wanted. I'd like to thank everyone for a really great experience. And I love my new Hyundai!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Salesman!!!

My experience with Bill Garnett and Kerry Chevrolet has been amazing. I was treated with respect and honesty throughout my buying process. Buying from Kerry has set a new standard for me. My last car was a lexus so the bar was quite high. I am very particular about my cars and Bill did everything necessary to make sure my purchase experience was a good one. Thanks Bill

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Karen we certainly appreciate your business and I have to agree, Bill, is a superb salesman. We pride ourseleves in customer service and your comments are confirmation that we are where we strive to be! Congratulations on your purchase and please let us know if we can assist you in the future...

Internet Sales!!!

I was in the market to purchase a new vehicle. And I didnt want the hassel of calling up and negoiating over the phone. So I decided to do all the major work via internet. I put a lead in and within minutes Ms. Rice gave me a call back and had already emailed me information on the vehicle that I requested. I was shocked how quick the response was. We set up everything via email. She was accurate and straight forward, I came to pick up my car signed the paperwork and I drove away with my new car. Simple as that. The easiest buying process ever. I would recommand internet sales if you want to skip the middle man and get a good price for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sarah, hi and thanks for purchasing from us...we certainly enjoyed helping you into your new Chevrolet Equinox! We especially appreciate your sharing your experience with other potential customers...enjoy your vehicle and please let us know if we can be of further assistance.

Had a appointment with Nick and he was so helpful. I was...

Had a appointment with Nick and he was so helpful. I was trying to rate Chevy and Hyundai to see wat vehicle will give me better mpg because I was purchasing a company car. And I drive 40 miles there and back. Nick answered all my questions, and I can admit I am a cautious buyer. Nick was so polite and patient because at the end of the visit I had already test driven 3 cars. And I'm aware that I can be a tad bit diffucult but with nick help I was able to drive away with the vehicle I wanted and I love this car. Thanks Kerry your customer service is aimd to please. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly staff , poor service follow up

Have brought in for service several times after purchase , service desk very friendly and helpful. The multi point inspection report given at each service appointment is all for show. Most items are just checked off without even being looked at depending on how busy they are. Over looked items maybe a few here and there. But after several years of taking my car in for service found out they were very unreliable. Example tires shown on report as like new then within months had to replace tires because they were not properly balanced. Had a slow leak in one tire and pressure was low when I took it in and when I picked it up it was checked as properly inflated, and it was still low. It was at night when they delivered my new car and the service dept. was closed so they said I could bring it back to be detailed when I had it serviced. When I had it done and picked the car up what they had done was run it through their car wash , not even bothering to clean the wheels or windows. One of my problems when I purchased the car was that their was a haze on the windows which I thought the detailing would have cleared up but seeing they didn't do the windows the problem remained. On the next visit I told them about the windows again so they wiped them down when they serviced the car and said it was probably from road salt, only problem was it hadn't snowed yet , or even cold enough to do so. Salesmen say what they need to make the sale , it all ends at that point. I had several more instances these are but just a few of issues I have had over several years.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Charlie, I appreciate your sharing your service experience. I know its' been several months but I'd certainly like to touch base with you to make sure this does not continue. If there is a chance we can keep you as a "valued customer" please let me know, I'll do all I can for you. Give me a call or send me an email and allow me to address this matter for you. Thanks. Kim Rice, Sales Manager, 859-635-6400, krice@kerrychevrolet.com