Marshall Dry Ridge Toyota

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
74 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 19, 2019

    Advertised a 2011 dodge suv for 3,475 guaranteed financing , i own a 2018 kia told saleswoman we were interested in a second vehicle with room for us and... grandkids ,we there and they said no bank would finance cause it had 177,000 miles, (high milage) false advertising. So sales lady comes up as we were leaving tells us sales manager had a $9700 malibu they could finance, we told that lady we were not interested. It had less room than my kia up front, they took it upon themselves to contact 12 lending institutions to finance something we didn't want, has ruined my credit score went from 704 to 653. 12 hard inquiries on my credit history, now i cant refinance my kia it is costing me thousands ,all I'm telling you is be careful these xxxxxx dont care they ruin something you've worked hard for, buyer beware

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2019

    My husband and I recently purchased a brand new 2019 Toyota RAV4 through Marshall Dry Ridge Toyota, with Bob Snow. We have absolutely nothing but incredible... things to say about our experience at this dealership, and more importantly, with Bob in specific. He was beyond patient and willing to do anything he could to get us the best deal, and make sure we got everything we wanted in the car. When we decided to purchase the car, Bob came back in on his day off and took his time explaining the interior features, and let us have another test drive, all on his day off. We loved the service we received, and our new car. Thank you Marshall Toyota!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 22, 2015

    Every person here took their time, listened to my needs. They went out of their way to make sure I was comfortable. They worked with the bank to keep me... within my budget . I think I will be very happy with my new camry Thank you especially to Jarod Asher and Luis Hernandez.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 5, 2019

    My daughter needed a car. We told Michael what we wanted and he was great. Michael listened to our needs and went the extra mile to find just what we... wanted and at a price we could afford. He's not pushy and will work hard for you. Very happy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 20, 2019

    They put on an act until you sign the papers and then it’s downhill from there!!! I bought a car as is..I get that but you should not drive off the lot... and the check engine light comes On. I called the very next morning... they said they would take care of it... nope not at all... they said it would be 283! At their price ...,400 if I was a real customer .. guess what... tire discounters would charge me 283..this company is sexist... they think I will pay this price to get what should have been fixed before I drove it off the lot . The sales manager Larry is a joke ! He will lie and tell you what you want to here u til the paperwork is finished... then boom he’s a totally different person! I hope karma is headed his way

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 2, 2018

    I bought a used car for my granddaughter for $10, 000 they told me the car there was nothing wrong with it and it uses so much oil it's hard to keep in... it told them they said oh well and won't repair it they are very dishonest as I said the salesman said there was nothing wrong with the car they have very bad business practices do not buy from them we plan on demonstrating across from there property and handing out flyers all over town we know almost everyone and will let them what kind of crooks they are

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 2, 2018

    This is the second time I've dealt with Donald. He's honest, very personable, and not pushy. If you go to Dry Ridge for your next car, ask for him.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2018

    Great experience and friendly salesmen. No pressure from staff and would recommend Tony to my friends and family. Really felt like he went the extra effort... on my behalf.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 16, 2018

    Do not believe anything the sales person tells you they don't stand behind what is said. They also don't believe that they need to return phone calls.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 23, 2018

    Dry Ridge Toyota was great to purchase our new Highlander from! Easy to deal with, got a great price, everyone was very nice and professional. Highly recommend... Dave Boone (sales mgr) and Bernie Lozier (sales rep).

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews