Marshall Dry Ridge Toyota

4.4
(226 reviews)

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Reviews

4.4
(226 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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2.0

Be cautious

Never received paperwork so I could go to bmv to get my plates. If you don’t take there platinum vip, They will try to screw you with “oh sorry, good catch, we thought we deleted this from the total price”. Please check your paperwork!

5.0

I had been looking for an affordable truck for my son for...

I had been looking for an affordable truck for my son for months. Nick reached out to me when he thought he found one I would be interested in. It was a gem and perfect for our family. They made the process easy and they were great to work with. Thanks Nick and Mr. Bob for all your help.

2.8

Oil change and air filter and cabin filter. $173.4

Synethic oil change was $173 48 with air filter and cabin filter. I thought price was supposed to be 54.95. Plus the filters everything was good except the price

1.0

Finance manager issues with Bill Reed

I bought a 2019 tundra a year and a half ago and traded it trying to call the finance manager to cancel my gap and service agreement contract. I tried to call Bill Reed for two days straight to talk to him about canceling the service contracts that they sold me and other dealer stuff that they sold me. Their switchboard even stop answering the phone on the second day and I let it ring for 15 minutes until they send it to the sales service manager. Left a 2 to 3 minute message and still have not received a call and I live 40 miles away from the dealership. I would not recommend that anyone ever go there. I actually worked For Toyota motor battery factory of Kentucky for 29 years and never did I ever think that dealership with Toyota’s name on it would have service like that. I will contact someone in our HR department and Toyota to try and see what can be done about this type of treatment.

5.0

I don’t know how Marshall only got a 3.5. in these...

I don’t know how Marshall only got a 3.5. in these reviews. That’s ridiculous! I’ve bought from Nick Thiele twice. He and his team are knowledgeable, professional, fair, and always forthcoming. Above and beyond. Kudos!

1.0

OIL CHANGE

TRIED TO CALL AND SET UP AND APPOINTMENT TO GET MY OIL CHANGED. FIRST TIME PHONE RANG UNTIL IT WENT TO VOICE MAIL. HUNG UP AND TOUGHT I WOULD JUST CALL BACK LATER. SECOND CALL I GOT LADY WANTING TO PUT ME ON HOLD. I SAID OK AND I WAITED ABOUT 3 MIN. I HAD THINGS TO DO SO I HAD TO HANG UP AND TRY LATER. THIRD CALL I WAS ASKED TO BE PUT ON HOLD. I SAID NO. MY TIME IS VALUABLE TO ME. I CALLED BACK ONE MORE TIME AND WENT TO VOICE MAIL AGAIN. I LEFT A MESSAGES THIS TIME TO CALL ME AT MY NUMBER. I NEVER GOT THE CALL.

5.0

Dry Ridge Toyota is an excellent place to purchase an...

Dry Ridge Toyota is an excellent place to purchase an automobile. Jacob and Hunter answered all my questions. My experience was wonderful and stress free.

1.0

Bait and switch

Advertised a 2011 dodge suv for 3,475 guaranteed financing , i own a 2018 kia told saleswoman we were interested in a second vehicle with room for us and grandkids ,we there and they said no bank would finance cause it had 177,000 miles, (high milage) false advertising. So sales lady comes up as we were leaving tells us sales manager had a $9700 malibu they could finance, we told that lady we were not interested. It had less room than my kia up front, they took it upon themselves to contact 12 lending institutions to finance something we didn't want, has ruined my credit score went from 704 to 653. 12 hard inquiries on my credit history, now i cant refinance my kia it is costing me thousands ,all I'm telling you is be careful these xxxxxx dont care they ruin something you've worked hard for, buyer beware

5.0

Drove an hour one way for best service around!

The Toyota dealerships in and around Cincinnati I.e. KINGS seem to think they are above good customer service. Fed up we went South about an hour from our home. Seems like a big inconvenience but we weren’t going to compromise on quality so it had to be a Toyota, and we thought why put up with Rude, Cocky, Arrogant Sales people and managers who can’t be bothered with the details and pricing we felt were part of good customer service. Going South was the best decision we made! Marshall Dry Ridge Toyota listened, attentively, from the sales manager down they have their act together and made the car buying experience great! Mike Butts our sales person did an amazing job, if he didn’t know an answer he was immediately finding it for us. The whole team there at Toyota was So attentive and so full of team spirit you felt like you were buying a car from family or really good friends, and they gave us a really fair price without needing to endlessly negotiate or walk out the door to see if they are going to call you the next day with a fair price. The team at Marshall Toyota In Dry Ridge Ky. truly want to sell cars and it shows. The car buying experience should be like this, a great happy feeling of accomplishment, and satisfaction! We found it not so close to home but more than worth the drive!

1.0

Poor customer service

I knew and understood my situation, explained it to the salesman I spoke with. Give him all of my information and yet he still tried to sell an automobile that was completely out of reach. The frustration behind it is the promises and guarantees made without listening and not reviewing any information. When the sale fell through I reached back out several times and never received a response. I am very great full for that as another dealership was able to get me exactly what I wanted without a false offer or waisted time. Thank you for the terrible experience.

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