Marshall Dry Ridge Toyota

I took my car in for the oil change and tire rotation and supposed to do a detail clean. I got my car back and the cleaning was not done. It looked like they sprayed water on the outside of car and that was it. The staff at the sales desk was not friendly at all I felt like I was disturbing him to ask about my service appt. It takes me a hour and 7 minutes to get there to be that disappointed. I purchased a premium warranty package to cover this and I was so disappointed with them, I have to wonder if they filled the fluids or did the other warranty part correctly. I have tried to call the sales manager on this to no avail no one will answer the phone or if I leave a message no one returns a call so frustrating..

Where should i start. They present this VIP program like it's a perk but then you find out it's 3000 dollars, even though they never say the price of the program. It was definitely missing leading. But they won't take it off. And the worst part is im still not sure what it covers. Then with in 24 hours your check engine light comes on. A d today i get a message that the vehicle was never checked by the sheriff's office. And they want me to drive 30 to 40 minutes to have it inspected. Great truck but very shady dealings.

WATCH OUT. I just had an oil change and a tire rotation. I have been suspicious on the tire rotation for a while, so I took a picture of one tire and marked it. They did not rotate my tires. I went back and complained and showed them the pictures and got a refund. I bought the car there and was using them for service. I will never go back to this dealership again for service or to buy a car. Why the 5 Star rating. If you don't do that the review won't be posted.

We drove 5 hours to pick up a car we purchased from Marshall. I would never deal with this dealership again, poor commination, did not present car as it was. I asked questions and was told it was in great condition, salesman could not get it thru his head that we were 5 hours away, so returning 2 days later for the spare key was out of the question. Hard to get replies to our questions, then salesman tells me he is too busy with customers that are at the dealership.

I purchased my vehicle from Dry Ridge Toyota in 2023. This year my Toyota subscription expired and I had some questions about it so I drove down to the dealership for assistance. Andrew Mahan and T.C. Eads were at the front desk area when I walked in and both of these guys helped me out. They were both very kind and was able to answer all my questions and assisted me with getting my subscription renewed and made sure it was working before I left. Every time I have gone to the dealership, I have always been pleased with the service.

This dealership provided a great buying experience. Helped me find what I was looking for and had us in and out fast. Appreciate the help. John the sales associate was very helpful.

Falsely representing the vehicle I drove over 100 mile to get. Then got treated like crap by the salesman. Not even a hello or a handshake greeting. They didn't listen nor did they care.

Do not purchase from this dealership! If you do don’t buy the detailing package! It is sold under false pretense! You schedule your car and they have to keep it for 5 hours to clean it! Obviously they fail to tell you that when they are promoting and taking your money! Now they can’t refund it because it is in the car loan! Well they can do something because I can’t use it and they have my money! Oh and they are so rude when you ask them about your car!

We bought a brand new Venza 2 years ago. The purchase was good & zero problem with service. Do not fall for the scam with Marshall care. It’s not worth $3000. You have to go through sales to schedule and appointment, then service to get oil changed. And to make it even more of a hassle, the CUSTOMER has to do the coordination of the two. These two services don’t communicate with each other! Each time we have used it, It’s 3 plus hours ordeal, not to mention the time they “forgot” to detail it… or the the time they neglected to clean the interior… or the time the head guy was contacted… If you live close & can drop it off for the day it maybe beneficial. We could have bought a lifetime’s worth of cleaning at a fancy car wash & been in and out faster and with more reliable service.

I had a great buying experience here. Everyone was polite and knowledgeable. I was able to drive multiple times and felt no pressure. I would definitely recommend.