Zimmer Chrysler Dodge Jeep Ram

Zimmer performed the wrong services on my vehicle which I discovered when they sent an invoice link to me. I left 3 messages and no one ever returned my calls. I had to go there and talk to someone where they told me they were working on the correct issue as we speak. Final bill comes and the wrong services that were initially done were still listed on the bill. Had to wait for supervisor to correct the issue. Extremely disappointed not only in the mix-up on the services that were to be performed, but the fact that a supposedly reputable dealership never returned my calls or reached out to me.I had to do all the legwork. I have had many services performed on my vehicle there, but never again will I trust them with my vehicle.

Service was great! My vehicle was ready on time! I definitely recommend this Service center to friends and family!

Zimmer CDJR has been in business a long time and has come highly recommended for the best overall sales and top in service in my opinion in the tristate. They have been serving my 2023 Jeep Renegade since I purchased it from Jeff Wyler... I am 100% satisfied with my experience with the entire service department especially Sarah though and honest and well spoken. Communication is extremely important and she is outstanding. I will purchase my vehicles and all my service in the future will be with Zimmer CDJR. Thank you for the best experience ever!

Purchased a Chrysler Pacifica from Zimmer in late 2019; today during a blizzard and an unfortunate family medical emergency the battery gave out; explained the predicament I was in with having young kids and the medical emergency being 3 hours away where I’m from which would’ve left my wife and young twins without a car and they executed flawlessly to get our vehicle running again within a short window of time. Highly recommend!!

Zimmerman was absolutely phenomenal. I wish this was my first stop when I was looking for a car would made the whole process much easier I came in and worked with my salesman Mr. Montarez. Who was absolutely amazing very knowledgeable exceptionally helpful definitely went above and beyond. I cannot even be more grateful. I would definitely recommend Zimmerman to my friends and family as a top choice. Thank you again for everything.

Service experience was amazing. Jordan was great to work with. He was very informative and kept me update through the whole process. Thank you.

On arrival, I stood there feeling like no one could see me. Did not feel welcome in the service department. Almost like I was a bother. The service took an inordinate amount of time for an oil change and I was never notified of the delay. Won’t be any more visits to your dealership.

I had a very good experience during my visit at the Zimmer service department. Well done.

A friendly dealer nice people Thank's To The Zimmer Family for Running A awesome Dealership Paul Meyer Independence,ky 41051

Made an appointment for an oil change that took 1 hour and 35 minutes. Then I was charged for tire rotation which I did not request!