Reviews
Purchased a Chrysler Pacifica from Zimmer in late 2019;
Purchased a Chrysler Pacifica from Zimmer in late 2019; today during a blizzard and an unfortunate family medical emergency the battery gave out; explained the predicament I was in with having young kids and the medical emergency being 3 hours away where I’m from which would’ve left my wife and young twins without a car and they executed flawlessly to get our vehicle running again within a short window of time. Highly recommend!!
Purchased a Chrysler Pacifica from Zimmer in late 2019;
Purchased a Chrysler Pacifica from Zimmer in late 2019; today during a blizzard and an unfortunate family medical emergency the battery gave out; explained the predicament I was in with having young kids and the medical emergency being 3 hours away where I’m from which would’ve left my wife and young twins without a car and they executed flawlessly to get our vehicle running again within a short window of time. Highly recommend!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Zimmerman was absolutely phenomenal.
Zimmerman was absolutely phenomenal. I wish this was my first stop when I was looking for a car would made the whole process much easier I came in and worked with my salesman Mr. Montarez. Who was absolutely amazing very knowledgeable exceptionally helpful definitely went above and beyond. I cannot even be more grateful. I would definitely recommend Zimmerman to my friends and family as a top choice. Thank you again for everything.
Zimmerman was absolutely phenomenal.
Zimmerman was absolutely phenomenal. I wish this was my first stop when I was looking for a car would made the whole process much easier I came in and worked with my salesman Mr. Montarez. Who was absolutely amazing very knowledgeable exceptionally helpful definitely went above and beyond. I cannot even be more grateful. I would definitely recommend Zimmerman to my friends and family as a top choice. Thank you again for everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service experience was amazing.
Service experience was amazing. Jordan was great to work with. He was very informative and kept me update through the whole process. Thank you.
Service experience was amazing.
Service experience was amazing. Jordan was great to work with. He was very informative and kept me update through the whole process. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On arrival, I stood there feeling like no one could see
On arrival, I stood there feeling like no one could see me. Did not feel welcome in the service department. Almost like I was a bother. The service took an inordinate amount of time for an oil change and I was never notified of the delay. Won’t be any more visits to your dealership.
On arrival, I stood there feeling like no one could see
On arrival, I stood there feeling like no one could see me. Did not feel welcome in the service department. Almost like I was a bother. The service took an inordinate amount of time for an oil change and I was never notified of the delay. Won’t be any more visits to your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I had a very good experience during my visit at the
I had a very good experience during my visit at the Zimmer service department. Well done.
I had a very good experience during my visit at the
I had a very good experience during my visit at the Zimmer service department. Well done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A friendly dealer nice people Thank's To The Zimmer
A friendly dealer nice people Thank's To The Zimmer Family for Running A awesome Dealership Paul Meyer Independence,ky 41051
A friendly dealer nice people Thank's To The Zimmer
A friendly dealer nice people Thank's To The Zimmer Family for Running A awesome Dealership Paul Meyer Independence,ky 41051
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Made an appointment for an oil change that took 1 hour
Made an appointment for an oil change that took 1 hour and 35 minutes. Then I was charged for tire rotation which I did not request!
Made an appointment for an oil change that took 1 hour
Made an appointment for an oil change that took 1 hour and 35 minutes. Then I was charged for tire rotation which I did not request!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I had a great experience with my sale person!
I had a great experience with my sale person!! She was very nice and easy to work with!! I had few issues the truck but they took care of it and made right!! Very happy with them!!
I had a great experience with my sale person!
I had a great experience with my sale person!! She was very nice and easy to work with!! I had few issues the truck but they took care of it and made right!! Very happy with them!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I made an appointment for warranty work.
I made an appointment for warranty work. The appointment was set for about 10 days after it was made. I also had emailed the service advisor with my warranty information and he verified that he had received it. Day of my appointment I got a blank stare and asked who I brought my vehicle in. He wanted me to sign an estimate for $600 for the work. I asked if he had a loaner car available and the answer was no. I got an uber to the rental car place. I received no call before the service center had closed with an update on my vehicle. The following day I received a few calls from several different service advisors. When I asked details I was told that he worked up front and he did t know specifics. I received a third call saying that 2 of the 3 items would be covered by warranty. Parts for one would be 10 days and the second would be 45 days. I made arrangements to drop off my rental and uber back to the dealership. Once there I was asked by the same gentleman if I was there to pick up my vehicle. He said the parts department would give me a call. I said I would be expecting a call from the service department to make an appointment when the parts come in not the parts department.
I made an appointment for warranty work.
I made an appointment for warranty work. The appointment was set for about 10 days after it was made. I also had emailed the service advisor with my warranty information and he verified that he had received it. Day of my appointment I got a blank stare and asked who I brought my vehicle in. He wanted me to sign an estimate for $600 for the work. I asked if he had a loaner car available and the answer was no. I got an uber to the rental car place. I received no call before the service center had closed with an update on my vehicle. The following day I received a few calls from several different service advisors. When I asked details I was told that he worked up front and he did t know specifics. I received a third call saying that 2 of the 3 items would be covered by warranty. Parts for one would be 10 days and the second would be 45 days. I made arrangements to drop off my rental and uber back to the dealership. Once there I was asked by the same gentleman if I was there to pick up my vehicle. He said the parts department would give me a call. I said I would be expecting a call from the service department to make an appointment when the parts come in not the parts department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
They are always kind and helpful.
They are always kind and helpful. I am confident in the work they do as well.
They are always kind and helpful.
They are always kind and helpful. I am confident in the work they do as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair